Submit a Review for Bernash Care Home
544-546 Wells Road, Whitchurch, Bristol, BS14 9BB
View full details of Bernash Care HomeLatest Reviews for Bernash Care Home
02 June 2026
My Sister needed a care home for her Dementia illness, my two nieces and I looked at several care homes then we came across Bernash who is now caring for my sister.
We were greeted by Shelley the manager prior to my sisters admission who was absolutely wonderful in showing us around and her
professional approach was exemplary and her knowledge and advice was brilliant. The whole team at Bernash are caring helpful staff who go that extra mile to give the best to the residents, there is lots of fun and activities and the meal options are wonderful with lots of tea breaks and cakes etc.We are so happy that my sister is here at Bernash as she has been more relaxed and we no she feels safe and cared for, we couldn't ask for anything better as this is the best.. a big thank you to Shelley and her team.
01 June 2026
My aunty has been at Bernash for a few weeks..After looking at a few homes and being upset with what we saw we went to look at Bernash and all I can say is OMG! From the minute we knocked on the door and stepped inside we could tell immediately that this home is amazing.Every single member of staff
was welcoming and looked so happy to be working there.The care manager Shelley is fantastic and showed us around and we were blown away.The residents are all happy chatting away and they are all clean and cared for.This is when we decided this was the perfect home for our aunt.Bernash is outstanding we can't thank them enough for all they do.visiting our aunt is a joy in this home it's fantastic.The food is really homely and nutritious.The whole place is spotless.Every person living here is so well looked after and happy.our aunt has settled so well we are over the moon couldn't be in a better place.to know she's safe and cared for so well is wonderful
14 May 2026
Bernash is absolutely amazing! We viewed many care homes for my aunt and just didn't get the right feeling. The moment we stepped into Burnash we were greeted by the manager Shelley, we knew then that this was the place.
The staff are fantastic, caring, professional, hard working and each comes
with a great sense of humor and knowledge of all the residents inside out.
They all work so hard to make sure all residents are happy and have activities each day to do.
They all love the music, dancing and the managers little dog Nova!!
Shelley goes above and beyond and has helped me and my sister so much with out aunt.
Our aunt is now happy and safe living at Burnash and we have had a huge weight lifted off our shoulders knowing she is receiving the best care possible!
Thank you everyone at Burnash!
06 May 2026
Mum went into Bernash the end of 2025. Mum was no longer safe at home, it wasn't easy for myself and my sisters to make the decision for Mum to go into a care home, but needed!! We have found Bernash to be friendly, all staff are professional, always a smile on their faces. The care the give the
residents is individual care which is whats needed, they really get to know the residents. It's very much home from home. I can't think of where better for Mum. As a family we are very happy with Bernash.
27 April 2026
Everytime I visit the home it is clean, Staff are friendly and patients are well looked after, Staff sit with patients if they need help to eat, with the food looking really nice and good portions.
THe Patients are offered plenty of drinks with whatever they request,also plenty of snacks and always
birthday cake when its someones birthday thats Patients or staff.
Patients all join in with the activites also the staff are there if any need help.
17 April 2026
The care here is second to none. Fabulous staff who really care about the residents and treat them with utmost respect and kindness.
The manager is present and engages with residents and relatives with openness and transparency
There are many activities for able residents to participate in and
the atmosphere is happy and filled with fun and laughter.
The room is small and basic but that doesn't matter as it's the care that counts here.
Highly recommend the team and we can't thank them enough for all that they do.
16 April 2026
Staff all helpful, we know my brother is well look after, he is not the easiest person to look after, constantly on, food looks lovely, plenty of it (not small portions) plenty of drinks being offered tea, coffee, squash, biscuits & cakes, always kept clean & tidy, also plenty of activities.
All
the residents looks clean and well looked after, and happy, lovely home, Im pleased we were able to get my brother in and he's happy.
09 March 2026
My mum moved into Bernash at the end of 2025. It was an upsetting decision and time for our family. However, any doubts or concerns I had were quickly gone. The staff are all kind, caring and considerate to both the residents and visitors. My mum has 24 hour care and the company of staff, other
residents and the many visitors that visit Bernash daily. The staff have taken the time to get to know my mum, her likes and dislikes.
The home itself is warm and clean. Any questions you have are answered and everyone is happy to help. Activities are run for the residents to help keep them motivated and alert and visitors are invited to join in. Special occasions such as birthdays etc are celebrated and each resident gets their special day. A nurse goes to the home weekly to check on the residents and will help with any health queries i might have about my mum. They also have a hairdresser who visits the home and for a reasonable fee they will wash, cut and blow dry the residents.
24 February 2026
We moved our mum into Bernash in January this year. We were so upset at having to make the decision but the staff have been wonderful. The care is amazing, the staff are so lovely and the place feels homely. My mum is happy, well cared for and eating so much better than when she was at home.
The residents have plenty to do and there are always lots of activities planned. Residents families are made to feel welcome to visit at any time.
24 February 2026
We were worried about putting mum into care but the staff at Bernash have been absolutely fantastic. Lots of activities and staff go above and beyond. Home always clean and tidy and the care for residents is fantastic. I can now spend quality time with mum. The staff quickly get to know each
resident and encourage them to join in with everyone. They also celebrate days such as valentines and make each resident feel special and welcome.
09 April 2025
We have moved my mum in Jan 2025 to the home. We have been very impressed with the care she has received. There are plenty of activities for her to join in with. They decorate the home depending on whats being celebrated ie - valentines, Easter, mothers day. It makes it looking very cheerful. If
anything has happened to mum they will ring and inform me of whats happened. Very happy that mum has moved here.
08 April 2025
My mother-in-law moved to this home in Jan 2025. We have been very impressed with the level of care she has received. Nothing is too much trouble and she is well looked after. It can be very stressful moving loved ones into a home but the staff have helped us all the way. There are lots of
activities for her to join in with and there is always something going on. They decorate the home when celebrating different holidays which make it.
02 April 2025
My mum has dementia and went in for a little respite and 6months later still at Bernash. The manager and the team are amazing and made the whole transition as smoothly as possible. The place is clean and tidy . Home cooked food and activities always going on .
If it wasn't for Bernash I'm not
sure what situation my mum would have been in now . I can now enjoy quality time with mum rather than being her carer , she is safe and I sleep much better at night knowing she has the support and care 24/7 which I'm unable to provide .
02 April 2025
My Dad did not want to go into a care home, he had been independent since my Mum died and was adamant that he could look after himself, but after a stay in hospital it was clear that he could not go back home.
He did not make life easy for the staff at Bernash but they were unfailing patient in
caring for him and eventually they won him over.
As a family we were very happy with the care he received at Bernash. The staff are great and there always appeared to be a happy and settled team on who they understood the needs of the residents.
10 March 2025
My mum was well cared for and treated with dignity and respect. The staff are always patient and kind. Bernash was always a clean and tidy environment. My mum enjoyed the activities that were provided.
03 March 2025
The staff at Bernash Care Home always show my cousin kindness and respect. sorry to say not always afforded to them by my cousin. I always receive a warm welcome from the staff when I visit. They have a hard job. Thank you!
21 October 2024
I found that the care and treatment I received whilst spending a month in respite care whilst my wife was in hospital was absolutely first class. All the members of staff were kind, caring and compassionate.
They dealt with all my requests with cheerfulness and efficiency.
14 February 2024
I visited recently and was not looking forward to it as my grandmother had been moved into Bernash Care Home.
I should have had no worries at all as the service was amazing and the care shown to my family member was of the best quality.
The staff really care - especially the manager who has the
patience of a saint.
My grandmother has settled well and I now know that she is in the best place and in the safest pair of hands.
07 September 2023
My mother has been living in Bernash Care Home for about six months. The prospect of transferring her from her own home into care was distressing, but as soon as the manager and her team were involved they did everything they could to carry the burden of the process, taking exceptional care of my
mother and us as a family, making the move as easy as possible for all concerned. Staff's expertise is reassuring. This really is a ‘care’ home. Every member of staff, whether the manager, the care team/leaders, or those responsible for finance, catering, maintenance or cleaning, are friendly and seem to really know and care for my mother, understanding her unique needs, behaviours and interests and giving her time and attention. Bernash is welcoming to family and friends, and open and thorough in its communication. I have visited quite a few specialist care facilities, but none have compared with Bernash in terms of the sense of family and genuine feeing of ‘home’ that it provides.
25 April 2023
My sister and I have nothing but praise for the way our mum was looked after. Mum went into Bernash Care Home in 2021 and passed away in February 2023 and during that time the care she received was exceptional. We visited regularly and we were always welcomed warmly by the staff. We witnessed
residents treated with dignity and respect. Every concern we had was dealt with immediately and with professionalism. Mum's final few weeks were difficult because she was in pain but the staff went above and beyond to make her comfortable. We have huge respect for the job the manager and her team do and are incredibly thankful Mum was able to spend her last years at Bernash.
Latest Reviews for Bernash Care Home
02 June 2026
My Sister needed a care home for her Dementia illness, my two nieces and I looked at several care homes then we came across Bernash who is now caring for my sister.
We were greeted by Shelley the manager prior to my sisters admission who was absolutely wonderful in showing us around and her
professional approach was exemplary and her knowledge and advice was brilliant. The whole team at Bernash are caring helpful staff who go that extra mile to give the best to the residents, there is lots of fun and activities and the meal options are wonderful with lots of tea breaks and cakes etc.We are so happy that my sister is here at Bernash as she has been more relaxed and we no she feels safe and cared for, we couldn't ask for anything better as this is the best.. a big thank you to Shelley and her team.
01 June 2026
My aunty has been at Bernash for a few weeks..After looking at a few homes and being upset with what we saw we went to look at Bernash and all I can say is OMG! From the minute we knocked on the door and stepped inside we could tell immediately that this home is amazing.Every single member of staff
was welcoming and looked so happy to be working there.The care manager Shelley is fantastic and showed us around and we were blown away.The residents are all happy chatting away and they are all clean and cared for.This is when we decided this was the perfect home for our aunt.Bernash is outstanding we can't thank them enough for all they do.visiting our aunt is a joy in this home it's fantastic.The food is really homely and nutritious.The whole place is spotless.Every person living here is so well looked after and happy.our aunt has settled so well we are over the moon couldn't be in a better place.to know she's safe and cared for so well is wonderful
14 May 2026
Bernash is absolutely amazing! We viewed many care homes for my aunt and just didn't get the right feeling. The moment we stepped into Burnash we were greeted by the manager Shelley, we knew then that this was the place.
The staff are fantastic, caring, professional, hard working and each comes
with a great sense of humor and knowledge of all the residents inside out.
They all work so hard to make sure all residents are happy and have activities each day to do.
They all love the music, dancing and the managers little dog Nova!!
Shelley goes above and beyond and has helped me and my sister so much with out aunt.
Our aunt is now happy and safe living at Burnash and we have had a huge weight lifted off our shoulders knowing she is receiving the best care possible!
Thank you everyone at Burnash!
06 May 2026
Mum went into Bernash the end of 2025. Mum was no longer safe at home, it wasn't easy for myself and my sisters to make the decision for Mum to go into a care home, but needed!! We have found Bernash to be friendly, all staff are professional, always a smile on their faces. The care the give the
residents is individual care which is whats needed, they really get to know the residents. It's very much home from home. I can't think of where better for Mum. As a family we are very happy with Bernash.
27 April 2026
Everytime I visit the home it is clean, Staff are friendly and patients are well looked after, Staff sit with patients if they need help to eat, with the food looking really nice and good portions.
THe Patients are offered plenty of drinks with whatever they request,also plenty of snacks and always
birthday cake when its someones birthday thats Patients or staff.
Patients all join in with the activites also the staff are there if any need help.
17 April 2026
The care here is second to none. Fabulous staff who really care about the residents and treat them with utmost respect and kindness.
The manager is present and engages with residents and relatives with openness and transparency
There are many activities for able residents to participate in and
the atmosphere is happy and filled with fun and laughter.
The room is small and basic but that doesn't matter as it's the care that counts here.
Highly recommend the team and we can't thank them enough for all that they do.
16 April 2026
Staff all helpful, we know my brother is well look after, he is not the easiest person to look after, constantly on, food looks lovely, plenty of it (not small portions) plenty of drinks being offered tea, coffee, squash, biscuits & cakes, always kept clean & tidy, also plenty of activities.
All
the residents looks clean and well looked after, and happy, lovely home, Im pleased we were able to get my brother in and he's happy.
09 March 2026
My mum moved into Bernash at the end of 2025. It was an upsetting decision and time for our family. However, any doubts or concerns I had were quickly gone. The staff are all kind, caring and considerate to both the residents and visitors. My mum has 24 hour care and the company of staff, other
residents and the many visitors that visit Bernash daily. The staff have taken the time to get to know my mum, her likes and dislikes.
The home itself is warm and clean. Any questions you have are answered and everyone is happy to help. Activities are run for the residents to help keep them motivated and alert and visitors are invited to join in. Special occasions such as birthdays etc are celebrated and each resident gets their special day. A nurse goes to the home weekly to check on the residents and will help with any health queries i might have about my mum. They also have a hairdresser who visits the home and for a reasonable fee they will wash, cut and blow dry the residents.
24 February 2026
We moved our mum into Bernash in January this year. We were so upset at having to make the decision but the staff have been wonderful. The care is amazing, the staff are so lovely and the place feels homely. My mum is happy, well cared for and eating so much better than when she was at home.
The residents have plenty to do and there are always lots of activities planned. Residents families are made to feel welcome to visit at any time.
24 February 2026
We were worried about putting mum into care but the staff at Bernash have been absolutely fantastic. Lots of activities and staff go above and beyond. Home always clean and tidy and the care for residents is fantastic. I can now spend quality time with mum. The staff quickly get to know each
resident and encourage them to join in with everyone. They also celebrate days such as valentines and make each resident feel special and welcome.
09 April 2025
We have moved my mum in Jan 2025 to the home. We have been very impressed with the care she has received. There are plenty of activities for her to join in with. They decorate the home depending on whats being celebrated ie - valentines, Easter, mothers day. It makes it looking very cheerful. If
anything has happened to mum they will ring and inform me of whats happened. Very happy that mum has moved here.
08 April 2025
My mother-in-law moved to this home in Jan 2025. We have been very impressed with the level of care she has received. Nothing is too much trouble and she is well looked after. It can be very stressful moving loved ones into a home but the staff have helped us all the way. There are lots of
activities for her to join in with and there is always something going on. They decorate the home when celebrating different holidays which make it.
02 April 2025
My mum has dementia and went in for a little respite and 6months later still at Bernash. The manager and the team are amazing and made the whole transition as smoothly as possible. The place is clean and tidy . Home cooked food and activities always going on .
If it wasn't for Bernash I'm not
sure what situation my mum would have been in now . I can now enjoy quality time with mum rather than being her carer , she is safe and I sleep much better at night knowing she has the support and care 24/7 which I'm unable to provide .
02 April 2025
My Dad did not want to go into a care home, he had been independent since my Mum died and was adamant that he could look after himself, but after a stay in hospital it was clear that he could not go back home.
He did not make life easy for the staff at Bernash but they were unfailing patient in
caring for him and eventually they won him over.
As a family we were very happy with the care he received at Bernash. The staff are great and there always appeared to be a happy and settled team on who they understood the needs of the residents.
10 March 2025
My mum was well cared for and treated with dignity and respect. The staff are always patient and kind. Bernash was always a clean and tidy environment. My mum enjoyed the activities that were provided.
03 March 2025
The staff at Bernash Care Home always show my cousin kindness and respect. sorry to say not always afforded to them by my cousin. I always receive a warm welcome from the staff when I visit. They have a hard job. Thank you!
21 October 2024
I found that the care and treatment I received whilst spending a month in respite care whilst my wife was in hospital was absolutely first class. All the members of staff were kind, caring and compassionate.
They dealt with all my requests with cheerfulness and efficiency.
14 February 2024
I visited recently and was not looking forward to it as my grandmother had been moved into Bernash Care Home.
I should have had no worries at all as the service was amazing and the care shown to my family member was of the best quality.
The staff really care - especially the manager who has the
patience of a saint.
My grandmother has settled well and I now know that she is in the best place and in the safest pair of hands.
07 September 2023
My mother has been living in Bernash Care Home for about six months. The prospect of transferring her from her own home into care was distressing, but as soon as the manager and her team were involved they did everything they could to carry the burden of the process, taking exceptional care of my
mother and us as a family, making the move as easy as possible for all concerned. Staff's expertise is reassuring. This really is a ‘care’ home. Every member of staff, whether the manager, the care team/leaders, or those responsible for finance, catering, maintenance or cleaning, are friendly and seem to really know and care for my mother, understanding her unique needs, behaviours and interests and giving her time and attention. Bernash is welcoming to family and friends, and open and thorough in its communication. I have visited quite a few specialist care facilities, but none have compared with Bernash in terms of the sense of family and genuine feeing of ‘home’ that it provides.
25 April 2023
My sister and I have nothing but praise for the way our mum was looked after. Mum went into Bernash Care Home in 2021 and passed away in February 2023 and during that time the care she received was exceptional. We visited regularly and we were always welcomed warmly by the staff. We witnessed
residents treated with dignity and respect. Every concern we had was dealt with immediately and with professionalism. Mum's final few weeks were difficult because she was in pain but the staff went above and beyond to make her comfortable. We have huge respect for the job the manager and her team do and are incredibly thankful Mum was able to spend her last years at Bernash.