Bernash Care Home

544-546 Wells Road, Whitchurch, Bristol BS14 9BB
Review Us
9.8 101 Reviews
  • Bernash Care Home, Bristol
Bernash Care Home is a luxurious care home set in the heart of Bristol and offers dementia care, residential care, respite and day care.

Leaving home can be a challenging time, so to ensure the smoothest transition, Bernash Care Home boasts an authentic ‘home from home’ experience to help new residents settle.

Established since 1982, this traditional detached residential property, feels less like a hospital ward and more like a home. With only a maximum of 23 residents, this select group can comfortably interact and form new bonds.

The bedroom suites are designed to give residents luxury, privacy and independence. All rooms are equipped with TV and telephone points and a lift provides easy access to all first-floor suites. The majority of the bedrooms have an en-suite and the rooms are both spacious and comfortable.

All the bedrooms and en-suites have a nurse call point which offers residents rapid access to a carer 24 hours a day.

There are two separate lounges in which to socialise and enjoy the company of fellow residents. One of which is a quiet lounge, so there is plenty of opportunity for private moments by yourself or with your loved ones too.

Staff also recognise the importance of activities and invest a lot of time making sure residents enjoy every day. With dedicated activities co-ordinators, there is a full programme of events on a daily basis, many of which actively encourage participation from family, friends and the local community.

In beautiful surroundings, with a team of people who are passionate about what they do each day and by aiming for excellence in every area, the care home makes the experience of living in a care home a fantastic life experience, as well as the best place to receive exceptional care.
Show Bernash Care Home on the Map

Care Provided by Bernash Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200
The price(s) shown are provided by the care home. Contact Bernash Care Home for full pricing details and T&Cs.

Contact Bernash Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bernash Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Shelley Turnball (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (18)

Visiting

  • The Home welcomes visitors but would strongly advise not to visit during lunch time periods.

Parking

  • There is a driveway and cars permitted to park anywhere along the main road.

Bernash Care Home Reviews (101)

9.8

Bernash Care Home has a Review Score of 9.8 (9.841) out of 10, based on 17 reviews in the last 2 years.
Over all time Bernash Care Home has 101 reviews.

Overall Experience
  • 99
  • 1
  • 1
  • 0
  • 0
Date Published
  • 101
  • 10
  • 10
  • 17
  • 84
Reviewer Connection to Bernash Care Home
  • 29
  • 11
  • 8
  • 8
  • 8
  • 8
  • 7
  • 5
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 101, showing 1-20
Review from D M (Brother of Resident) published on 2 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Sister needed a care home for her Dementia illness, my two nieces and I looked at several care homes then we came across Bernash who is now caring for my sister.
We were greeted by Shelley the manager prior to my sisters admission who was absolutely wonderful in showing us around and her professional
approach was exemplary and her knowledge and advice was brilliant. The whole team at Bernash are caring helpful staff who go that extra mile to give the best to the residents, there is lots of fun and activities and the meal options are wonderful with lots of tea breaks and cakes etc.We are so happy that my sister is here at Bernash as she has been more relaxed and we no she feels safe and cared for, we couldn't ask for anything better as this is the best.. a big thank you to Shelley and her team.
Reply from Shelley Turnbull, Manager at Bernash Care HomeChoosing a care home for a loved one living with dementia is such an important decision, and I am delighted that we were able to provide the reassurance and support you needed during that process.
Your kind comments about our team mean so much. Every member of staff is dedicated to creating a warm, caring, and engaging environment where residents feel safe, valued, and happy. It is wonderful to hear that your sister has become more relaxed since moving in and that you have noticed the positive impact our care, activities, and daily routines have had on her wellbeing.
We believe that great care is about much more than meeting physical needs; it is about creating meaningful experiences, encouraging friendships, and making every day enjoyable. I'm so pleased that you have enjoyed seeing the variety of activities, meal choices, and little treats that help make Bernash feel like home.
Thank you for your trust, your kind words, and for allowing us to care for your sister.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K H (Niece of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty has been at Bernash for a few weeks..After looking at a few homes and being upset with what we saw we went to look at Bernash and all I can say is OMG! From the minute we knocked on the door and stepped inside we could tell immediately that this home is amazing.Every single member of staff
was welcoming and looked so happy to be working there.The care manager Shelley is fantastic and showed us around and we were blown away.The residents are all happy chatting away and they are all clean and cared for.This is when we decided this was the perfect home for our aunt.Bernash is outstanding we can't thank them enough for all they do.visiting our aunt is a joy in this home it's fantastic.The food is really homely and nutritious.The whole place is spotless.Every person living here is so well looked after and happy.our aunt has settled so well we are over the moon couldn't be in a better place.to know she's safe and cared for so well is wonderful
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your wonderful review.
Reading your kind words truly means the world to all of us at Bernash. It was a pleasure to meet you and your family, and I am so pleased that from your very first visit you felt the warmth, care and welcoming atmosphere that we work so hard to create every day.
Knowing that your aunt has settled in so well and is happy, safe and comfortable with us is the greatest compliment we could receive. We understand how important and emotional the decision to move a loved one into care can be, and we are honoured that you chose Bernash to be her home.
I will be sure to share your lovely comments with the entire team. They are incredibly dedicated to providing the highest standards of care and support, and they will be delighted to know that their kindness, hard work and commitment have been recognised.
Thank you again for your trust, support and appreciation. We are privileged to care for your aunt.
With warmest wishes
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah P (Niece of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bernash is absolutely amazing! We viewed many care homes for my aunt and just didn't get the right feeling. The moment we stepped into Burnash we were greeted by the manager Shelley, we knew then that this was the place.
The staff are fantastic, caring, professional, hard working and each comes with
a great sense of humor and knowledge of all the residents inside out.
They all work so hard to make sure all residents are happy and have activities each day to do.
They all love the music, dancing and the managers little dog Nova!!
Shelley goes above and beyond and has helped me and my sister so much with out aunt.
Our aunt is now happy and safe living at Burnash and we have had a huge weight lifted off our shoulders knowing she is receiving the best care possible!
Thank you everyone at Burnash!
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your incredibly kind words. It truly means the world to all of us here at Bernash.
Choosing a care home for a loved one is never an easy decision, so we are honoured that you trusted us to care for your aunt. It has been a pleasure getting to know her, and seeing her happy, safe, and enjoying life here is exactly what we strive for every day.
I'm so proud of our amazing team for the care, compassion, and dedication they show to all of our residents and families. Your lovely comments will mean so much to them all - and of course Nova will be delighted to receive a special mention too!
Thank you again for your support and trust. We are so pleased that your aunt feels at home with us, and we look forward to continuing to support her and your family.
Warm wishes,
Shelley and all the team at Bernash
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine L (Daughter of Resident) published on 6 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into Bernash the end of 2025. Mum was no longer safe at home, it wasn't easy for myself and my sisters to make the decision for Mum to go into a care home, but needed!! We have found Bernash to be friendly, all staff are professional, always a smile on their faces. The care the give the residents
is individual care which is whats needed, they really get to know the residents. It's very much home from home. I can't think of where better for Mum. As a family we are very happy with Bernash.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your kind and thoughtful review. We truly appreciate you taking the time to share your experience.
We understand how difficult the decision can be to move a loved one into a care home, and we're so pleased to hear that you and your family feel reassured and happy with Mum's care at Bernash. It means a great deal to us that you've found our team to be friendly and professional, and that the personalised care we provide has made a positive difference.
Creating a warm, "home from home" environment is something we strive for every day, and it's wonderful to know that this has come across in your experience. Your kind words will be shared with the team, who will be very encouraged by your feedback.
Thank you again for your trust and support-it really does mean a lot to us all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard C (Brother-in-law of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everytime I visit the home it is clean, Staff are friendly and patients are well looked after, Staff sit with patients if they need help to eat, with the food looking really nice and good portions.
THe Patients are offered plenty of drinks with whatever they request,also plenty of snacks and always
birthday cake when its someones birthday thats Patients or staff.
Patients all join in with the activites also the staff are there if any need help.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your kind and thoughtful review. We are delighted to hear that you have noticed the care and attention our team gives to maintaining a clean, welcoming environment and supporting our residents with kindness and dignity.
It's wonderful to know that you appreciate the way our staff assist residents during mealtimes, as well as the quality of the food, drinks, and snacks provided throughout the day. Celebrating birthdays together is something we truly enjoy, and we're pleased this adds to the warm atmosphere within our home.
Your feedback means a great deal to us and will be shared with the whole team. Thank you again for taking the time to share your experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Daughter-in-law of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care here is second to none. Fabulous staff who really care about the residents and treat them with utmost respect and kindness.
The manager is present and engages with residents and relatives with openness and transparency
There are many activities for able residents to participate in and the
atmosphere is happy and filled with fun and laughter.
The room is small and basic but that doesn't matter as it's the care that counts here.
Highly recommend the team and we can't thank them enough for all that they do.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your kind and thoughtful words. It truly means a great deal to our entire team to know that the care, respect, and compassion we strive to provide every day has made such a positive impact.
We are especially pleased that you've highlighted the dedication of our staff and the welcoming, joyful atmosphere within our home-creating a place filled with warmth, laughter, and meaningful engagement is incredibly important to us. Your recognition of my openness and presence is also deeply appreciated, as we believe strong relationships with residents and their loved ones are at the heart of everything we do.
While some of the rooms may be simple, we are glad that the quality of care and sense of community shine through. Thank you again for your recommendation and for placing your trust in us, it is both an honour and a privilege to care for our residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue C (Sister of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff all helpful, we know my brother is well look after, he is not the easiest person to look after, constantly on, food looks lovely, plenty of it (not small portions) plenty of drinks being offered tea, coffee, squash, biscuits & cakes, always kept clean & tidy, also plenty of activities.
All the
residents looks clean and well looked after, and happy, lovely home, Im pleased we were able to get my brother in and he's happy.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your kind and thoughtful review. It truly means a lot to our team to know your brother is happy and well cared for. We're dedicated to creating a warm, supportive environment for all our residents, and your words are greatly appreciated. Best wishes
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon B (Daughter of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Bernash at the end of 2025. It was an upsetting decision and time for our family. However, any doubts or concerns I had were quickly gone. The staff are all kind, caring and considerate to both the residents and visitors. My mum has 24 hour care and the company of staff, other residents
and the many visitors that visit Bernash daily. The staff have taken the time to get to know my mum, her likes and dislikes.


The home itself is warm and clean. Any questions you have are answered and everyone is happy to help. Activities are run for the residents to help keep them motivated and alert and visitors are invited to join in. Special occasions such as birthdays etc are celebrated and each resident gets their special day. A nurse goes to the home weekly to check on the residents and will help with any health queries i might have about my mum. They also have a hairdresser who visits the home and for a reasonable fee they will wash, cut and blow dry the residents.

Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your kind review. We understand that moving a loved one into care can be a very emotional time, so it means a great deal to know that you feel reassured and supported by our team.
Our staff work hard to create a warm, caring environment and to get to know each resident as an individual, so we're delighted to hear that your mum feels comfortable and well looked after at Bernash. Your lovely feedback will mean a lot to the whole team.
Thank you again for taking the time to share your experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T S (Daughter of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our mum into Bernash in January this year. We were so upset at having to make the decision but the staff have been wonderful. The care is amazing, the staff are so lovely and the place feels homely. My mum is happy, well cared for and eating so much better than when she was at home. The
residents have plenty to do and there are always lots of activities planned. Residents families are made to feel welcome to visit at any time.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your lovely review and for taking the time to share your kind words. We understand how difficult it can be to make the decision to move a loved one into care, so it means a great deal to hear that your mum has settled in well and is happy.
Our team take great pride in creating a safe, welcoming and homely environment where residents can thrive and it's wonderful to know this has been reflected in your experience. We'll be sure to share your comment with all the staff, they will be delighted to hear them.
Thank you again for your trust and support, It's a privilege to care for your mum and to welcome you and your family into the Bernash community.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle R (Daughter of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were worried about putting mum into care but the staff at Bernash have been absolutely fantastic. Lots of activities and staff go above and beyond. Home always clean and tidy and the care for residents is fantastic. I can now spend quality time with mum. The staff quickly get to know each resident
and encourage them to join in with everyone. They also celebrate days such as valentines and make each resident feel special and welcome.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank-you so much for your kind words and for taking the time to share your experience. We understand how difficult it can be to make the decision to move a loved one into care, so it means a great deal to hear that you feel confident and happy with the support your mum is receiving at Bernash.
Our team always strives to create a welcoming homely environment where every resident feels valued engaged, and supported - so it's wonderful to know that this has made a difference for both you and your mum. We're delighted she's enjoying the activities and celebrations, and you're able to spend quality time together without worry.
Thank you again for your lovely feedback - we'll be sure to share it with the whole team!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John B (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have moved my mum in Jan 2025 to the home. We have been very impressed with the care she has received. There are plenty of activities for her to join in with. They decorate the home depending on whats being celebrated ie - valentines, Easter, mothers day. It makes it looking very cheerful. If anything
has happened to mum they will ring and inform me of whats happened. Very happy that mum has moved here.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your lovely review of our home. Your wonderful feedback and 5-star scores will be shared with the Bernash team. Best wishes
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris B (Daughter-in-law of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law moved to this home in Jan 2025. We have been very impressed with the level of care she has received. Nothing is too much trouble and she is well looked after. It can be very stressful moving loved ones into a home but the staff have helped us all the way. There are lots of activities
for her to join in with and there is always something going on. They decorate the home when celebrating different holidays which make it.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for writing such a lovely review of our home and staff. It makes me immensely proud, and I will be sure to pass on your wonderful comments to all the staff. Best wishes to you and your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia and went in for a little respite and 6months later still at Bernash. The manager and the team are amazing and made the whole transition as smoothly as possible. The place is clean and tidy . Home cooked food and activities always going on .
If it wasn't for Bernash I'm not sure
what situation my mum would have been in now . I can now enjoy quality time with mum rather than being her carer , she is safe and I sleep much better at night knowing she has the support and care 24/7 which I'm unable to provide .
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert T (Son of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad did not want to go into a care home, he had been independent since my Mum died and was adamant that he could look after himself, but after a stay in hospital it was clear that he could not go back home.
He did not make life easy for the staff at Bernash but they were unfailing patient in caring
for him and eventually they won him over.
As a family we were very happy with the care he received at Bernash. The staff are great and there always appeared to be a happy and settled team on who they understood the needs of the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Son of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was well cared for and treated with dignity and respect. The staff are always patient and kind. Bernash was always a clean and tidy environment. My mum enjoyed the activities that were provided.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Cousin of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Bernash Care Home always show my cousin kindness and respect. sorry to say not always afforded to them by my cousin. I always receive a warm welcome from the staff when I visit. They have a hard job. Thank you!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert L (Respite Resident) assisted by family/friend published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found that the care and treatment I received whilst spending a month in respite care whilst my wife was in hospital was absolutely first class. All the members of staff were kind, caring and compassionate.
They dealt with all my requests with cheerfulness and efficiency.
Reply from Shelley Turnbull, Manager at Bernash Care HomeAh thank-you so much for your lovely review, it was a pleasure to look after you. Best wishes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo S (Granddaughter of Resident) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited recently and was not looking forward to it as my grandmother had been moved into Bernash Care Home.
I should have had no worries at all as the service was amazing and the care shown to my family member was of the best quality.
The staff really care - especially the manager who has the patience
of a saint.
My grandmother has settled well and I now know that she is in the best place and in the safest pair of hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J T (Daughter of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living in Bernash Care Home for about six months. The prospect of transferring her from her own home into care was distressing, but as soon as the manager and her team were involved they did everything they could to carry the burden of the process, taking exceptional care of my mother
and us as a family, making the move as easy as possible for all concerned. Staff's expertise is reassuring. This really is a ‘care’ home. Every member of staff, whether the manager, the care team/leaders, or those responsible for finance, catering, maintenance or cleaning, are friendly and seem to really know and care for my mother, understanding her unique needs, behaviours and interests and giving her time and attention. Bernash is welcoming to family and friends, and open and thorough in its communication. I have visited quite a few specialist care facilities, but none have compared with Bernash in terms of the sense of family and genuine feeing of ‘home’ that it provides.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank-you so much for writing such a lovely review of our home, it makes me immensely proud of all the staff and I will pass on your comments. Best wishes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Daughter of Resident) published on 25 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I have nothing but praise for the way our mum was looked after. Mum went into Bernash Care Home in 2021 and passed away in February 2023 and during that time the care she received was exceptional. We visited regularly and we were always welcomed warmly by the staff. We witnessed residents
treated with dignity and respect. Every concern we had was dealt with immediately and with professionalism. Mum's final few weeks were difficult because she was in pain but the staff went above and beyond to make her comfortable. We have huge respect for the job the manager and her team do and are incredibly thankful Mum was able to spend her last years at Bernash.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Bernash Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Bernash Care Home is calculated as follows: ( (187 Excellents x 5) + (14 Goods x 4) + (1 Poors x 2) ) ÷ 202 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Bernash Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 03 Jun 2026

We currently have 1 beautiful newly decorated room available with en-suite. Please contact the home if you require a bed.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (6)

Shelley

Shelley Turnbull

Job Title: Registered Manager Joined: 2016

Shelley came to Bernash Care Home after successfully managing a local Dementia Care Home for over nine years. She started her career as a Care Assistant in 1997 and quickly moved through the ranks, completing IOSH Certificate in Health & Safety and Dementia Care Level 2, NVQ Level 4 in Health & Social Care, and Leadership & Management Level 5. Shelley’s ambition as a child was to become a nurse, but by default moved into a leadership and management role within the care sector. She arrived at Bernash Care Home in August 2016 and successfully assisted Corporate Management to effect change and gain the confidence of CQC to award us with an overall ‘Good’ rating. Outside of work Shelley likes to spend time with her children, enjoyed Arts and Crafts, socialising with friends and holidaying at her caravan in Westbay.

Jo

Jo Coles

Job Title: Team Leader Joined: 2018

Jo Coles has worked in Care since 2009, working her way up from carer to team leader. Jo has completed an NVQ Level 2 and 3 in Health and Social Care. She has also completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity. In her spare time, Jo enjoys socialising with friends, spending time with her children, grandchildren and her 3 dogs.

Marion

Marion Wilcox

Job Title: Team Leader Joined: 2006

Marion Wilcox or “Maz” as she likes to be known has worked at Bernash Care Home for six years. She has completed her care certificate and prior to joining the team at Bernash, she worked in nursing homes, psychiatric hospitals and with learning difficulties. Maz has a keen interest in cooking and successfully attained a food hygiene certificate. She has a passion for working in the care sector – to her, caring is not just a job, it’s a vocation and she enjoys making a difference to someone’s life. Outside of work she loves spending time with her family and socialising with friends – she also has a penchant for karaoke!

Katie

Katie Harris

Job Title: Team Leader Joined: 2014

Katie has been working in care for 17 years, with experience gained at the BRI Hospital for 3 years as well Bernash. Katie has passed her NVQ Level 2 qualification in Care and is currently working on her NVQ Level 3, as well as completing all in house training. Katie enjoys socialising with the residents and bringing a smile to their faces. At home, Katie enjoys spending time with her children and sewing children’s toys.

Meg

Meg Scammel

Job Title: Team Leader Joined: 2011

Meg has worked at Bernash for 8 years, starting as a part time care assistant and working her way up to Team Leader. Meg has completed NVQ Levels 2 and 3 in Care and she is currently working towards NVQ level 4 as well as completing all in house training. Meg enjoys interacting with our residents and has great pleasure in seeing them happy and well looked after. Outside of work Meg enjoys spending time with her 3 children.

Laura

Laura Phillips

Job Title: Administrator Joined: 2018

Laura has worked at Bernash since December 2018. Laura started as Domestic but soon moved to Cooking for the residents and is now our Administrator, so Laura has good knowledge of various roles within the home. Laura previously worked for a top law firm within Bristol and has also gained qualifications including NVQ levels 2 & 3 in Business Administration and a Diploma in Legal Accounts. Laura has a passion for working with the elderly, especially residents with dementia after experiencing her grandparents suffer with the illness and helped care for them for many years. Laura’s interests outside of work is spending time with her daughter and other family and friends including her dog ‘Marley’.

Frequently Asked Questions about Bernash Care Home

What types of Care is Bernash Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bernash Care Home have?

There are 21 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Bernash Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bernash Care Home to the centre of Bristol?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bernash Care Home to verify any information. View our terms and conditions. Bernash Care Home has an Enhanced Service - more info.