Bernash Care Home, Bristol, Bristol
Bernash Care Home, Bristol, Bristol
Bernash Care Home, Bristol, Bristol

Bernash Care Home is a residential care home set in the heart of Bristol, in the picturesque village of Whitchurch.

Leaving home can be a challenging time, so to ensure the smoothest transition, Bernash Care Home boasts an authentic ‘home from home’ experience to help new residents settle.

Established since 1982, this traditional detached residential property, feels less like a hospital ward and more like a home. With only a maximum of 23 residents, this select group can comfortably interact and form new bonds.

The care home offers dementia care, residential care, respite and day care.

The bedroom suites are designed to give residents luxury, privacy and independence. All rooms are equipped with TV and telephone points and a lift provides easy access to all first-floor suites. The majority of the bedrooms have an en-suite and the rooms are both spacious and comfortable.

All the bedrooms and en-suites have a nurse call point which offers residents rapid access to a carer 24 hours a day.

There are two separate lounges in which to socialise and enjoy the company of fellow residents. One of which is a quiet lounge, so there is plenty of opportunity for private moments by yourself or with your loved ones too.

Staff also recognise the importance of activities and invest a lot of time making sure residents enjoy every day. With dedicated activities co-ordinators, there is a full programme of events on a daily basis, many of which actively encourage participation from family, friends and the local community.

In beautiful surroundings, with a team of people who are passionate about what they do each day and by aiming for excellence in every area, the care home makes the experience of living in a care home a fantastic life experience, as well as the best place to receive exceptional care.

Owner: R & R Care Homes Ltd

Person in charge: Shelley Turnball (Manager)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Asperger Syndrome • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 21

Shared Rooms: 1

Rooms with ensuite WC: 15

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Just off the M5 Junction 19 following the signs to Wells.

544-546 Wells Road, Whitchurch BS14 9BB

Visiting:

The Home welcomes visitors but would strongly advise not to visit during lunch time periods.

Parking:

There is a driveway and cars permitted to park anywhere along the main road.

Latest Care Quality Commission* Report on Bernash Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

10 Bernash Care Home has a Review Score of 10 (9.985)

The Review Score of 10 (maximum of 10) for Bernash Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Bernash Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.985 for Bernash Care Home is calculated as follows: ( (130 Excellents x 5) + (2 Goods x 4) ) ÷ 132 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bernash Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 11 Reviews ÷ 4.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bernash Care Home?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bernash Care Home

  • Daughter of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    2
  • Grandson of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Resident / Service User
    1
  • more

We visited several care homes before this one and as soon as we walked through the door, the difference was definitely notable ie. It was very clean with no smells. We have found Bernash to by very caring and supportive to the needs of our grandmother. They have looked after her from day one and she has settled well into the home. We now live abroad but are left satisfied that our grandmother is in good hands. Communication is very good from the staff. Thanks to a Nurse at a different care home for recommending Bernash to us.

How likely would you be to recommend Bernash Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ryan Somauroo, Director at Bernash Care Home responded to this review on 26 Sep 2017:

Thank you for those lovely words about the Staff and the Home. I will ensure this is given as feedback to the staff. It makes me immensely proud and happy that you are so pleased with the service that we provide; it's a pleasure to see how happy your grandmother is here. Many thanks.

It's really good here and I like all the staff members here. I like the area that we live in.

How likely would you be to recommend Bernash Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ryan Somauroo, Director at Bernash Care Home responded to this review on 11 Sep 2017:

Many thanks for your lovely review. Reading reviews such as yours coming from a resident, makes the staff and I very proud. Again many thanks and I hope you continue to enjoy your stay.

The staff are always pleasant and lovely. Menu's and activities are great. The staff always keep me informed about my mum. It is very homely and clean.

How likely would you be to recommend Bernash Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ryan Somauroo, Director at Bernash Care Home responded to this review on 31 Jul 2017:

Dear Dewi, thank you for taking the time to post your review. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Warmest wishes, Ryan.

My nan moved into Bernash in October 2016. From the first day, the staff treated her with warmth and dignity. She was cared for to a high standard. I would strongly recommend to people looking for a care home.

How likely would you be to recommend Bernash Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After viewing many care homes, this was the first that did not smell. Helpful, kind staff, great level of care and very clean. My aunt loves the food and gets involved in the activities provided by the staff. Thank you.

How likely would you be to recommend Bernash Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ryan Somauroo, Director at Bernash Care Home responded to this review on 13 Jul 2017:

Dear Gabriela, many thanks for your review and the positive comments. I will make sure they are passed on to the staff and I look forward to meeting you soon. Thank you.

My grandad spent a couple of weeks respite at Bernash Care Home and he loved it that and didn't want to leave. We as a family were extremely happy with the care provided. The staff were always helpful as well as the management. My grandad is looking forward to returning.

How likely would you be to recommend Bernash Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ryan Somauroo, Director at Bernash Care Home responded to this review on 21 Apr 2017:

Dear Michelle, thank you for such a lovely review of our home and team, it makes me very proud. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Best wishes, Ryan.

We have been very happy with the care my mum has received since she moved in last August. The staff have always been very helpful and informative of my mum's needs whenever we have spoken to them. My mum is very content and happy there getting involved with the organised activities. I think this is helped by the fact the staff treat everyone as an individual, it is a very inclusive environment. Our minds have really been out at rest, knowing that my mum is being looked after so well. It is made to be a home from home, which is lovely.

How likely would you be to recommend Bernash Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ryan Somauroo, Director at Bernash Care Home responded to this review on 07 Mar 2017:

Thank-you for taking the time to share your experience of Bernash Care Home. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Many thanks

I have always been very pleased with the looking after my Mum, hygiene, personal needs and company and medical, they deal with all of it. My Mum has deteriorated quite quickly now and needs more, but Burnash Dementia Team Doctors have a good team and all work well together. Mum is in her own world and myself and family are most grateful for all the support that Mum and us get at the very hard time of life.

How likely would you be to recommend Bernash Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ryan Somauroo, Director at Bernash Care Home responded to this review on 31 Jan 2017:

Thank you so much for taking the time to review Bernash. We take great pride in ensuring we deliver safe, high quality care and facilities. We always take the time to understand the needs and interests of your mum and all residents and pride ourselves on providing outstanding choices when meeting the needs of resident’s individual requirements.

Your feedback is appreciated as we continue to work hard, ensuring we meet and exceed the expectations of those we support, relatives and care professionals. We welcome the opportunity to review and improve upon what we offer and will continue to provide the level of care that you mum deserves. Thank-you.

An absolute par-excellent care home that shows efficiency and professionalism, but, above all, compassion. All staff, management and carers are warm, compassionate and caring. The food is of an excellent standard, varied and delicious. There is always a variety of entertainment available to residents as well as activities. I have complete peace of mind knowing that they will take great care of my grandmother and keep her safe for us.

How likely would you be to recommend Bernash Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ryan Somauroo, Director at Bernash Care Home responded to this review on 15 May 2017:

Thank you Kim for your lovely review of Bernash. It's great to see that the positive changes that have happened over the last 12 months are well received. I'm very proud of the team and the ease with which they look after our residents and I will ensure your kind words are passed on to them. Very best wishes, Ryan.

We as a family, are very happy with the care that our mum has always received at the care home. Amazing caring staff and great management.
The home is very clean and tidy and the standard of food is excellent. We cannot fault the home in any way and would recommend it to any other families looking for a safe and secure place for their family member.

How likely would you be to recommend Bernash Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ryan Somauroo, Director at Bernash Care Home responded to this review on 18 Jan 2017:

Thank you, Mandy, for your lovely review of Bernash. It's great to see that the positive changes that have happened in recent months are well received. I'm very proud of the team and the ease with which they look after our residents and I will ensure your kind words are passed on to them. Very best wishes, Ryan.

The care my aunt receives at Bernash is absolutely first class from the management to the carers, to the kitchen staff and to the cleaners. The carers are most in contact with my aunt and we were really overwhelmed by their kindness to her and their professionalism. Lots of activities put on through the day and lovely food cooked by the kitchen. We would have absolutely no reservations whatsoever about recommending this care home to others.

How likely would you be to recommend Bernash Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ryan Somauroo, Director at Bernash Care Home responded to this review on 16 Jan 2017:

Dear Gemma, thank you for such a heartfelt review of our home and team, it makes me very proud. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Warmest wishes, Ryan.

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