Bernash Care Home

544-546 Wells Road, Whitchurch, Bristol BS14 9BB
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9.8 91 Reviews
  • Bernash Care Home, Bristol
Bernash Care Home is a luxurious care home set in the heart of Bristol and offers dementia care, residential care, respite and day care.

Leaving home can be a challenging time, so to ensure the smoothest transition, Bernash Care Home boasts an authentic ‘home from home’ experience to help new residents settle.

Established since 1982, this traditional detached residential property, feels less like a hospital ward and more like a home. With only a maximum of 23 residents, this select group can comfortably interact and form new bonds.

The bedroom suites are designed to give residents luxury, privacy and independence. All rooms are equipped with TV and telephone points and a lift provides easy access to all first-floor suites. The majority of the bedrooms have an en-suite and the rooms are both spacious and comfortable.

All the bedrooms and en-suites have a nurse call point which offers residents rapid access to a carer 24 hours a day.

There are two separate lounges in which to socialise and enjoy the company of fellow residents. One of which is a quiet lounge, so there is plenty of opportunity for private moments by yourself or with your loved ones too.

Staff also recognise the importance of activities and invest a lot of time making sure residents enjoy every day. With dedicated activities co-ordinators, there is a full programme of events on a daily basis, many of which actively encourage participation from family, friends and the local community.

In beautiful surroundings, with a team of people who are passionate about what they do each day and by aiming for excellence in every area, the care home makes the experience of living in a care home a fantastic life experience, as well as the best place to receive exceptional care.

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Care Provided by Bernash Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care

Good to Know

  • Person in charge
  • Shelley Turnball (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Bernash Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Bernash Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Home welcomes visitors but would strongly advise not to visit during lunch time periods.


  • Parking

  • There is a driveway and cars permitted to park anywhere along the main road.


Bernash Care Home Reviews (91)

Total of 91, showing 1-20
9.8

Bernash Care Home has a Review Score of 9.8 (9.813) out of 10, based on 9 reviews in the last 2 years. Over all time Bernash Care Home has 91 reviews.

Overall Experience

  • 89
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Review from John B (Son of Resident) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have moved my mum in Jan 2025 to the home. We have been very impressed with the care she has received. There are plenty of activities for her to join in with. They decorate the home depending on whats being celebrated ie - valentines, Easter, mothers day. It makes it looking very cheerful. If anything
has happened to mum they will ring and inform me of whats happened. Very happy that mum has moved here.

Reply from Shelley Turnbull, Manager at Bernash Care Home

Thank you so much for your lovely review of our home. Your wonderful feedback and 5-star scores will be shared with the Bernash team. Best wishes


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Review from Chris B (Daughter-in-law of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to this home in Jan 2025. We have been very impressed with the level of care she has received. Nothing is too much trouble and she is well looked after. It can be very stressful moving loved ones into a home but the staff have helped us all the way. There are lots of activities
for her to join in with and there is always something going on. They decorate the home when celebrating different holidays which make it.

Reply from Shelley Turnbull, Manager at Bernash Care Home

Thank you so much for writing such a lovely review of our home and staff. It makes me immensely proud, and I will be sure to pass on your wonderful comments to all the staff. Best wishes to you and your family.


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Review from J H (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and went in for a little respite and 6months later still at Bernash. The manager and the team are amazing and made the whole transition as smoothly as possible. The place is clean and tidy . Home cooked food and activities always going on .
If it wasn't for Bernash I'm not sure
what situation my mum would have been in now . I can now enjoy quality time with mum rather than being her carer , she is safe and I sleep much better at night knowing she has the support and care 24/7 which I'm unable to provide .

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Review from Robert T (Son of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad did not want to go into a care home, he had been independent since my Mum died and was adamant that he could look after himself, but after a stay in hospital it was clear that he could not go back home.
He did not make life easy for the staff at Bernash but they were unfailing patient in caring
for him and eventually they won him over.
As a family we were very happy with the care he received at Bernash. The staff are great and there always appeared to be a happy and settled team on who they understood the needs of the residents.

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Review from S H (Son of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was well cared for and treated with dignity and respect. The staff are always patient and kind. Bernash was always a clean and tidy environment. My mum enjoyed the activities that were provided.

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Review from J B (Cousin of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bernash Care Home always show my cousin kindness and respect. sorry to say not always afforded to them by my cousin. I always receive a warm welcome from the staff when I visit. They have a hard job. Thank you!

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Review from Robert L (Respite Resident) assisted by family/friend published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that the care and treatment I received whilst spending a month in respite care whilst my wife was in hospital was absolutely first class. All the members of staff were kind, caring and compassionate.
They dealt with all my requests with cheerfulness and efficiency.

Reply from Shelley Turnbull, Manager at Bernash Care Home

Ah thank-you so much for your lovely review, it was a pleasure to look after you. Best wishes.


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Review from Jo S (Granddaughter of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited recently and was not looking forward to it as my grandmother had been moved into Bernash Care Home.
I should have had no worries at all as the service was amazing and the care shown to my family member was of the best quality.
The staff really care - especially the manager who has the patience
of a saint.
My grandmother has settled well and I now know that she is in the best place and in the safest pair of hands.

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Review from J T (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in Bernash Care Home for about six months. The prospect of transferring her from her own home into care was distressing, but as soon as the manager and her team were involved they did everything they could to carry the burden of the process, taking exceptional care of my mother
and us as a family, making the move as easy as possible for all concerned. Staff's expertise is reassuring. This really is a ‘care’ home. Every member of staff, whether the manager, the care team/leaders, or those responsible for finance, catering, maintenance or cleaning, are friendly and seem to really know and care for my mother, understanding her unique needs, behaviours and interests and giving her time and attention. Bernash is welcoming to family and friends, and open and thorough in its communication. I have visited quite a few specialist care facilities, but none have compared with Bernash in terms of the sense of family and genuine feeing of ‘home’ that it provides.

Reply from Shelley Turnbull, Manager at Bernash Care Home

Thank-you so much for writing such a lovely review of our home, it makes me immensely proud of all the staff and I will pass on your comments. Best wishes.


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Review from M S (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have nothing but praise for the way our mum was looked after. Mum went into Bernash Care Home in 2021 and passed away in February 2023 and during that time the care she received was exceptional. We visited regularly and we were always welcomed warmly by the staff. We witnessed residents
treated with dignity and respect. Every concern we had was dealt with immediately and with professionalism. Mum's final few weeks were difficult because she was in pain but the staff went above and beyond to make her comfortable. We have huge respect for the job the manager and her team do and are incredibly thankful Mum was able to spend her last years at Bernash.

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Review from Julie C (Niece of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bernash cared for my uncle for just over 2 years until his death in February 2023. This is the first care home I have been in that doesn't have unpleasant smells, I never heard a raised voice all I heard was laughter, kindness and compassion for residents and their families. We were always
made welcome, my uncle said the food was like being in a 5-star hotel. He had lots of fun and laughter with the staff and they with him. The care home communal areas were always clean as was my uncle's bedroom and bathroom kept spotlessly clean. His personal care by the staff was also done on a daily basis and clean clothes everyday put on him. He could be difficult because of his dementia but the staff was patient and kind. I cannot recommend this care home and its staff highly enough. The care and compassion they show are exemplary. Thank you all at Bernash you are amazing we are forever grateful.

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Review from Di A (Sister of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After many years of despair, my 91-year-old sister refused to leave her home, angry with us for even suggesting she did. Her husband having died, at every visit, she spoke of loneliness. I am the nearest relative, but 20 miles away; she has no family of her own. No one living nearby. She is a very sociable
being, and intruded on neighbours, whether they wanted her or not! Out wandering at night, 2 am, moving neighbours recycling bins to look for the cat! Brought home in a police car, having been found wandering in a large store a fair distance away. One next-door neighbour very kindly said he would look out for her, which ended up with him going over to her house - often, doors left open, seeing no lights on, although dark, and she was asleep in bed! Then she started to fall, day and at night but couldn't get up -horrendous! Then subsidence struck. Work couldn't be done with her in the home.
That she let us move her is an absolute miracle! She's no longer lonely and feels happy and secure!

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Review from Ruby S (Granddaughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my grandad at Bernash has always been a very pleasant experience. The staff are always so friendly, funny and supportive. They notice the smallest details and always go the extra mile to dignify, humanise, comfort and support all residents. I cannot thank them enough for everything they've
done to help my family, especially with my grandad approaching his final days - they've made it comfortable and intimate without straying from professionalism.

Reply from Shelley Turnbull, Manager at Bernash Care Home

Thank you so much for writing such a lovely review of our home, it is very much appreciated. Look forward to seeing you soon.


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Review from H B (Friend of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff who genuinely care about the residents. It has a welcome environment and a homely feel. Residents seem to be happy there and are treated well. The food is good and well-prepared and the home is clean.

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Review from Jason B (Nephew of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie Joyce is a resident at Bernash and I just want to say what a lovely care home this is. The staff are so friendly and are always there to help with anything. They go above and beyond to make the residents happy. The home is always happy and always appears a fun place to be. I look forward to
my visits.

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Review from Julie E (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Bernash Care Home from April 2022 until December 2022 although only a short time we could not fault the care that she received, all of the staff were professional approachable and friendly, and you could see that all of the resident's happiness and well-being was the staff's
main priority. The care that mum received was second to none with good home-cooked meals that looked tasty.
Mum was very happy at the home and the family was more than happy with how Bernashs staff looked after mum in the last few days as we were kept informed as to what was happening, and the home was very accommodating when family members wanted to say their goodbyes nothing was too much trouble.
We chose this home because it was small and how friendly the staff were when we first viewed although some of the rooms are a bit dated they felt homely but always clean.
We cannot thank the staff enough for the care they provided and would recommend Bernash to anyone.

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Review from Lesley S (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bernash Care Home is absolutely amazing. How all the staff in there cope, is brilliant.

Reply from Shelley Turnbull, Manager at Bernash Care Home

Thank you so much for your lovely review of our home. Look forward to seeing you soon.


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Review from Simon R (Son of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since mum moved into Bernash Care Home she has been given the best care and attention we could have wished for. All of the team are very professional and consistently demonstrate that Mum's happiness and well-being are their primary concern. It is very obvious to us that not only do they treat
mum with dignity and compassion but that they have great affection for her. We are so delighted we choose Bernash.

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Review from M M (Wife of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our review for my husband, with the Manager at Bernash was fantastic. I was impressed with the knowledge and enthusiasm the staff had with us. They covered all areas of care that my husband has/needs. I am satisfied with the care and attention my husband gets and would definitely recommend Bernash to
people.

Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you for your lovely review of our home. I will be sure to pass on your wonderful comments to the staff. Best wishes


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Review from K S (Daughter of Resident) published on 10 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking initially for a home for my dad, Bernash stood out as being the most friendly and homely of them all. We have been very happy with the care and support given to my dad, who has now been there for three years. All the staff are lovely and great with the residents. Always activities going
on for the residents to join in.

Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you so much for your lovely review of our home. Best wishes.


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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Bernash Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Bernash Care Home is calculated as follows: ( (95 Excellents x 5) + (9 Goods x 4) ) ÷ 104 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Bernash Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 17 Apr 2025

We currently have 1 beautiful newly decorated room available with en-suite. Please contact the home if you require a bed.


Awards / Recognitions (8)

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Meet the Team (6)

Shelley

Shelley Turnbull

Job Title: Registered Manager

Joined: 2016

Shelley came to Bernash Care Home after successfully managing a local Dementia Care Home for over nine years. She started her career as a Care Assistant in 1997 and quickly moved through the ranks, completing IOSH Certificate in Health & Safety and Dementia Care Level 2, NVQ Level 4 in Health & Social Care, and Leadership & Management Level 5. Shelley’s ambition as a child was to become a nurse, but by default moved into a leadership and management role within the care sector. She arrived at Bernash Care Home in August 2016 and successfully assisted Corporate Management to effect change and gain the confidence of CQC to award us with an overall ‘Good’ rating. Outside of work Shelley likes to spend time with her children, enjoyed Arts and Crafts, socialising with friends and holidaying at her caravan in Westbay.


Jo

Jo Coles

Job Title: Team Leader

Joined: 2018

Jo Coles has worked in Care since 2009, working her way up from carer to team leader. Jo has completed an NVQ Level 2 and 3 in Health and Social Care. She has also completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity. In her spare time, Jo enjoys socialising with friends, spending time with her children, grandchildren and her 3 dogs.


Marion

Marion Wilcox

Job Title: Team Leader

Joined: 2006

Marion Wilcox or “Maz” as she likes to be known has worked at Bernash Care Home for six years. She has completed her care certificate and prior to joining the team at Bernash, she worked in nursing homes, psychiatric hospitals and with learning difficulties. Maz has a keen interest in cooking and successfully attained a food hygiene certificate. She has a passion for working in the care sector – to her, caring is not just a job, it’s a vocation and she enjoys making a difference to someone’s life. Outside of work she loves spending time with her family and socialising with friends – she also has a penchant for karaoke!


Katie

Katie Harris

Job Title: Team Leader

Joined: 2014

Katie has been working in care for 17 years, with experience gained at the BRI Hospital for 3 years as well Bernash. Katie has passed her NVQ Level 2 qualification in Care and is currently working on her NVQ Level 3, as well as completing all in house training. Katie enjoys socialising with the residents and bringing a smile to their faces. At home, Katie enjoys spending time with her children and sewing children’s toys.


Meg

Meg Scammel

Job Title: Team Leader

Joined: 2011

Meg has worked at Bernash for 8 years, starting as a part time care assistant and working her way up to Team Leader. Meg has completed NVQ Levels 2 and 3 in Care and she is currently working towards NVQ level 4 as well as completing all in house training. Meg enjoys interacting with our residents and has great pleasure in seeing them happy and well looked after. Outside of work Meg enjoys spending time with her 3 children.


Laura

Laura Phillips

Job Title: Administrator

Joined: 2018

Laura has worked at Bernash since December 2018. Laura started as Domestic but soon moved to Cooking for the residents and is now our Administrator, so Laura has good knowledge of various roles within the home. Laura previously worked for a top law firm within Bristol and has also gained qualifications including NVQ levels 2 & 3 in Business Administration and a Diploma in Legal Accounts. Laura has a passion for working with the elderly, especially residents with dementia after experiencing her grandparents suffer with the illness and helped care for them for many years. Laura’s interests outside of work is spending time with her daughter and other family and friends including her dog ‘Marley’.


Frequently Asked Questions about Bernash Care Home

What types of Care is Bernash Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bernash Care Home provide?

Day Care is an additional type of care provided.

How many Rooms does Bernash Care Home have?

There are 21 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Bernash Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bernash Care Home to the centre of Bristol?

2.5 mile(s) as the crow flies, distance by road may be significantly further.