Bernash Care Home

544-546 Wells Road, Whitchurch, Bristol BS14 9BB
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9.7 91 Reviews
  • Bernash Care Home, Bristol
Bernash Care Home is a luxurious care home set in the heart of Bristol and offers dementia care, residential care, respite and day care.

Leaving home can be a challenging time, so to ensure the smoothest transition, Bernash Care Home boasts an authentic ‘home from home’ experience to help new residents settle.

Established since 1982, this traditional detached residential property, feels less like a hospital ward and more like a home. With only a maximum of 23 residents, this select group can comfortably interact and form new bonds.

The bedroom suites are designed to give residents luxury, privacy and independence. All rooms are equipped with TV and telephone points and a lift provides easy access to all first-floor suites. The majority of the bedrooms have an en-suite and the rooms are both spacious and comfortable.

All the bedrooms and en-suites have a nurse call point which offers residents rapid access to a carer 24 hours a day.

There are two separate lounges in which to socialise and enjoy the company of fellow residents. One of which is a quiet lounge, so there is plenty of opportunity for private moments by yourself or with your loved ones too.

Staff also recognise the importance of activities and invest a lot of time making sure residents enjoy every day. With dedicated activities co-ordinators, there is a full programme of events on a daily basis, many of which actively encourage participation from family, friends and the local community.

In beautiful surroundings, with a team of people who are passionate about what they do each day and by aiming for excellence in every area, the care home makes the experience of living in a care home a fantastic life experience, as well as the best place to receive exceptional care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

These prices are only a guideline, please contact Bernash Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shelley Turnball (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (18)

Visiting

  • The Home welcomes visitors but would strongly advise not to visit during lunch time periods.

Parking

  • There is a driveway and cars permitted to park anywhere along the main road.

Bernash Care Home Reviews (91)

9.7

Bernash Care Home has a Review Score of 9.7 (9.713) out of 10, based on 8 reviews in the last 2 years.
Over all time Bernash Care Home has 91 reviews.

Overall Experience
  • 89
  • 1
  • 1
  • 0
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Date Published
  • 91
  • 4
  • 7
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  • 83
Reviewer Connection to Bernash Care Home
  • 25
  • 11
  • 8
  • 8
  • 8
  • 6
  • 6
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
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  • 1
  • 1
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Total of 91, showing 41-60
Review from Oliver A (Grandson of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the past 12 months I have been continually impressed by the diligence and friendliness of all the staff. There is a welcoming atmosphere and my nan’s room is beautiful. Activities are very good and the activities lady is always engaging with all the residents. Altogether a great home that I would
highly recommend.
Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you for taking the time to write such a lovely review of our home. Best wishes.

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Review from Colleen H (Granddaughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our nan lived with our family for many years after her diagnosis with dementia, and it was a really difficult decision for my mum and her siblings to put her into residential care, as she had been cared for, so closely, by them.
The staff at Bernash provided wonderful care for my nan, taking care
of her needs, but also the simple things like making her hair look pretty.
I would recommend this home to anyone looking for a place for their loved ones.
Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you so much for writing such a lovely review of our home. It was a pleasure caring for your nan, and I will pass on your comments to the team. Best wishes.

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Review from George W (Grandson of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff!! Just outstanding!!! Zero complaints and really happy with the service they provided for my nan! I will definitely be recommending this place in the future to friends and family who may need it!!
Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you for those lovely words about the staff and the Home. It makes me immensely proud and happy that you are so pleased with the service that we provide; it was a pleasure to care for your nan. Best wishes to you and your family.

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Review from Mark W (Son of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a difficult thing to leave your mother in the care of others but the staff at Bernash were so kind and caring to mum and us as a family they were not strangers at all. They sent pictures of their activities, kept us up to date and were part of our family. They were quite wonderful. Thank you.
Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you for such a lovely review of our home and team, it makes me very proud. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Best wishes to you and your family.

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Review from Jane W (Daughter-in-law of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
They took such good care of my mother-in-law and went above and beyond to make her time there enjoyable. She was always smiling and contented, the activities that they provide are brilliant. Thank you to the Staff of Bernash for your kindness and patience.
Reply from Ryan Somauroo, Director at Bernash Care Home

Many thanks for taking the time to complete a review and writing such lovely comments. I’ll make sure your comments are passed on to all the staff. Best wishes to you and your family.

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Review from Leoni-fay W (Granddaughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care offered by the staff is outstanding. My nan was happy here, she may not have been able to express it with words, but her eyes were happy and she was relaxed. I'm grateful to the staff for looking after her so well and for always making me and my children feel so welcome, even when we were nervous
or didn't know what to expect. The carers always made us feel at ease and made visits so easy, always willing to chat and offer help and guidance. They made what could have been very difficult feel very natural and easy.
Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you so much for your lovely review, it was an absolute pleasure to care for your nan. I will pass on your lovely comments to the team. Best wishes.

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Review from Rachel H (Granddaughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
For almost four years this wonderful care home has cared for my grandmother. The way they have cared, loved and given her the best care shows just what a wonderful care home they are. I don’t think anyone could have asked for anything better. I know it was a difficult choice to send my Nan into a nursing
home for my mum and her siblings, but it was very evident within days of her entering the home and becoming a resident that she was given the greatest care.
The staff offered reassurance and support for my mum as she watched others care for my Nan. Which was so thoughtful and needed.
I am eternally grateful for the service they provided. Every day they showed just how high standard they offer and that each resident is a valued person. I wish I could personally speak to each and everyone who has cared for my Nan. You are angels that deserve the greatest praise for all that you do.
Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you so much for your kind words. Your words are greatly appreciated by the whole team and we are delighted to hear that you are happy with the care that your grandmother receives. Best wishes to you and your family.

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Review from David C (Son of Resident) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have looked after my father extremely well throughout his time there. He has been beautifully loved and cared for by exceptional staff and the activities person is absolutely brilliant, keeping them entertained on a daily basis. There is a loving family environment that shows care and compassion
and treats my father as a special individual. Thank you to all the staff.
Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you for taking the time to complete a review and writing such lovely comments. I’ll make sure your comments are passed on to all the staff.

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Review from Jane G (Daughter of Resident) published on 2 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived with me and my family in our home for 17 years, and after her diagnosis six and a half years ago I was her only carer. Making the decision to put my mum's care, health, welfare and happiness into the hands of people I didn't know was heartbreaking and terrifying. Decision made, I then
had to plan how to go about this transition causing the least stress possible to my mum, knowing she would never choose to leave my family. I discussed my plan with the manager at Bernash and she and all the staff supported my story. Everyone at this care home I feel have gone above and beyond to welcome and settle my mum. They took the time to read all the information I provided on caring for my mum. They have listened to what I had to say, they are warm, loving and caring people. The manager even took the time to care about how I was managing. I thank them all with all my heart and wouldn't hesitate in recommending them to care for your loved one.
Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you so much for taking the time to review Bernash and our wonderful staff. We take great pride in ensuring we deliver safe, high quality care and facilities. We always take the time to understand the needs and interests of your mother and all residents and pride ourselves on providing outstanding choices when meeting the needs of resident’s individual requirements.

Your feedback is appreciated as we continue to work hard, ensuring we meet and exceed the expectations of those we support, relatives and care professionals. We welcome the opportunity to review and improve upon what we offer and will continue to provide the level of care that your mother deserves. Thanks again and best wishes, Ryan

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Review from Sally (Daughter-in-law of Resident) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bernash Care Home welcomed mum in the most difficult of circumstances (both covid and dementia related). Their compassion, care, knowledge and understanding are exemplary and I cannot thank them highly enough for the way they look after mum and also for their support of us as a family.
Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you so much for your kind words about our home. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Warmest wishes, Ryan.

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Review from George H (Brother of Resident) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with Bernash and the staff are amazing. Very welcoming and nothing is too much trouble. I cannot praise the staff enough for their commitment and care towards the residents. Keep up the good work.
Reply from Ryan Somauroo, Director at Bernash Care Home

Thank-you so much for providing such a lovely review of our home. I will pass on your comments to the staff and we hope to see you soon. Best wishes to you and your family.

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Review from Carol M (Daughter of Resident) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is always treated with respect and care by all the staff. I have never worried about his wellbeing as the staff are all so happy and loving to all residents. Keep up the excellent work Bernash.
Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you for your lovely review of Bernash. Your words are greatly appreciated by the whole team and we are delighted to hear that you are happy with the care that your father receives. Best wishes, Ryan

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Review from Tina F (Daughter of Resident) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot speak highly enough of the care given to my mum. The whole team from management to the cleaners have a genuine rapport with the residents and go the extra mile and have become true friends of the family. I know my mum is safe and cared for. It is the staff that makes Bernash a home.
Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you so much, Tina. It's very kind of you to give such positive feedback. So glad your mum is doing well and I will pass on your review to the staff, as good reviews always boost morale in the home. Best wishes, Ryan

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Review from Kim C (Daughter of Resident) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at Bernash enough for the way they have looked after my mum. She was admitted to the home in October 2019. It was a gut-wrenching decision to place her in a home but after meeting the staff and being shown around my mind was put at ease. Mum is so happy there. Whenever I have
visited she has always been smiling. The staff always put the residents first and do all they can to keep them safe at this difficult time. I could not wish for a better place for her to spend her remaining time with us and cannot thank the staff enough for the love and care they give to all the residents.
Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you so much for your kind words. Your words are greatly appreciated by the whole team and we are delighted to hear that you are happy with the care that your mother receives. Your mother has indeed flourished with us at Bernash, and it is lovely to see her so engaged with the residents and staff. She is a delight to have at Bernash. Best wishes to you and your family.

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Review from Trisha R (Daughter of Resident) published on 14 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can honestly say that I am in awe of the staff at Bernash, especially during these difficult times. My mum suffered a fall but her recovery has been quicker than expected and I put this down to the hard work of the staff. They have kept me updated on her progress and given me peace of mind knowing
that she is in very good hands.
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Review from A C (Next of Kin) published on 8 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care and support provided at Bernash. This is now the second family member that has gone to Bernash, and we remain extremely happy with the home. The staff are very welcoming, and I have no concerns.
Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you so much for your lovely review. We pride ourselves on our care and very much appreciate your comments, which I will pass on to the team. Best wishes.

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Review from Massimo M (Brother of Resident) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother suffers from dementia and it was extremely difficult to look after him.
We were at odds with what to do until a close friend recommended Burnash. We were complacent at first, we didn't want to put my brother into a home, but we thought it best to due to the level of care we were unable to
provide. We went for a tour of the home and we were most impressed. Such a lovely place, everyone seemed so happy. Really felt like home! I wouldn't have like to have stayed there myself if the wife had not been with me! We met the Director and he was such a genuinely caring man which you do not tend to see nowadays. Usually, they are only interested in the money. He was interacting with patients and really knew his trade.
Since revisiting my brother, he is so happy. He has such a high level of care and it is such a relief and burden lifted knowing he is in such good hands. Thank you to all at Burnash.
Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you for your very kind words about our home. It is a pleasure to look after your brother, and we hope to see you soon. Best wishes.

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Review from Audrey A (Friend of Resident) published on 14 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been at Bernash for over 2 years and with the current corona pandemic, I am so pleased that she is being kept safe by all the staff. They have been amazing during this difficult time and although they locked the home down early (which I was very happy they did), the staff have still provided
activities throughout the day and updated us on Facebook. We have also been able to keep in contact on video calls. Thank you to everyone at Bernash.
Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you so much for your kind words about the home and team. The team have been working so hard during these difficult times and to hear such warm words is gratifying. Best wishes, Ryan.

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Review from Karen C (Niece of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty lived here for ten years and loved every minute of it. She was cared for by wonderful people who treated her with care, respect and love. They are the most amazing people who give so much to their residents and are so patient with them. My aunty died recently and their kindness and thoughtfulness
was second to none. A beautiful home and clean and spotless. Would recommend this place to anyone.
Reply from Ryan Somauroo, Director at Bernash Care Home

Dear Karen, many thanks for your kind words about the home and staff. It was a pleasure looking after your aunty and I will pass your kind words on to the staff. Best wishes, Ryan

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Review from Jane B (Daughter of Resident) published on 21 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say on behalf of all of the family thank you, thank you, thank you, for your dedication and love in looking after mum and all of those residents in Bernash.
We hear on the News about the Care homes that are at risk of Covid 19 and many who have the virus within their walls, we
appreciate so much the love and effort you put into caring for mum and others. My daughter works in the same profession and I am so proud of her and all of you, this Thursday my hands will be clapping for you and all the carers that help us, you are angels here on earth.
Reply from Ryan Somauroo, Director at Bernash Care Home

Dear Jane, thank you for taking the time to post your lovely review. During these tough times, it is especially gratifying to receive such heartfelt words about our staff and I am pleased that they are finally being given the same consideration as the NHS. Warmest wishes, Ryan.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Bernash Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.913 for Bernash Care Home is calculated as follows: ( (84 Excellents x 5) + (8 Goods x 4) ) ÷ 92 Ratings = 4.913
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Bernash Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 15 Sep 2025

We currently have 1 beautiful newly decorated room available with en-suite. Please contact the home if you require a bed.

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Awards / Recognitions (8)

Meet the Team (6)

Shelley

Shelley Turnbull

Job Title: Registered Manager Joined: 2016

Shelley came to Bernash Care Home after successfully managing a local Dementia Care Home for over nine years. She started her career as a Care Assistant in 1997 and quickly moved through the ranks, completing IOSH Certificate in Health & Safety and Dementia Care Level 2, NVQ Level 4 in Health & Social Care, and Leadership & Management Level 5. Shelley’s ambition as a child was to become a nurse, but by default moved into a leadership and management role within the care sector. She arrived at Bernash Care Home in August 2016 and successfully assisted Corporate Management to effect change and gain the confidence of CQC to award us with an overall ‘Good’ rating. Outside of work Shelley likes to spend time with her children, enjoyed Arts and Crafts, socialising with friends and holidaying at her caravan in Westbay.

Jo

Jo Coles

Job Title: Team Leader Joined: 2018

Jo Coles has worked in Care since 2009, working her way up from carer to team leader. Jo has completed an NVQ Level 2 and 3 in Health and Social Care. She has also completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity. In her spare time, Jo enjoys socialising with friends, spending time with her children, grandchildren and her 3 dogs.

Marion

Marion Wilcox

Job Title: Team Leader Joined: 2006

Marion Wilcox or “Maz” as she likes to be known has worked at Bernash Care Home for six years. She has completed her care certificate and prior to joining the team at Bernash, she worked in nursing homes, psychiatric hospitals and with learning difficulties. Maz has a keen interest in cooking and successfully attained a food hygiene certificate. She has a passion for working in the care sector – to her, caring is not just a job, it’s a vocation and she enjoys making a difference to someone’s life. Outside of work she loves spending time with her family and socialising with friends – she also has a penchant for karaoke!

Katie

Katie Harris

Job Title: Team Leader Joined: 2014

Katie has been working in care for 17 years, with experience gained at the BRI Hospital for 3 years as well Bernash. Katie has passed her NVQ Level 2 qualification in Care and is currently working on her NVQ Level 3, as well as completing all in house training. Katie enjoys socialising with the residents and bringing a smile to their faces. At home, Katie enjoys spending time with her children and sewing children’s toys.

Meg

Meg Scammel

Job Title: Team Leader Joined: 2011

Meg has worked at Bernash for 8 years, starting as a part time care assistant and working her way up to Team Leader. Meg has completed NVQ Levels 2 and 3 in Care and she is currently working towards NVQ level 4 as well as completing all in house training. Meg enjoys interacting with our residents and has great pleasure in seeing them happy and well looked after. Outside of work Meg enjoys spending time with her 3 children.

Laura

Laura Phillips

Job Title: Administrator Joined: 2018

Laura has worked at Bernash since December 2018. Laura started as Domestic but soon moved to Cooking for the residents and is now our Administrator, so Laura has good knowledge of various roles within the home. Laura previously worked for a top law firm within Bristol and has also gained qualifications including NVQ levels 2 & 3 in Business Administration and a Diploma in Legal Accounts. Laura has a passion for working with the elderly, especially residents with dementia after experiencing her grandparents suffer with the illness and helped care for them for many years. Laura’s interests outside of work is spending time with her daughter and other family and friends including her dog ‘Marley’.

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