
An absolute par-excellent care home that shows efficiency and professionalismKim M(Granddaughter of Resident/Service User)

Lovely caring staff. Residents are the main priority and the staff always have a smile on there faceMandy E(Daughter of Resident/Service User)


An absolute par-excellent care home that shows efficiency and professionalismKim M(Granddaughter of Resident/Service User)

Lovely caring staff. Residents are the main priority and the staff always have a smile on there faceMandy E(Daughter of Resident/Service User)


Bernash Care Home is a luxurious care home set in the heart of Bristol and offers dementia care, residential care, respite and day care.
Leaving home can be a challenging time, so to ensure the smoothest transition, Bernash Care Home boasts an authentic ‘home from home’ experience to help new residents settle.
Established since 1982, this traditional detached residential property, feels less like a hospital ward and more like a home. With...
Care Provided by Bernash Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 23 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Bernash Care Home for full pricing details and T&Cs.
Contact Bernash Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Young at Heart Care Homes Ltd
- Private Owned
Person in charge
- Shelley Turnball(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2010
Room Information
- Single Rooms (21)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (18)
Visiting
- The Home welcomes visitors but would strongly advise not to visit during lunch time periods.
Parking
- There is a driveway and cars permitted to park anywhere along the main road.
Bernash Care Home Reviews (101)
Bernash Care Home has a Review Score of 9.8 (9.841) out of 10, based on 17 reviews in the last 2 years.
Over all time Bernash Care Home has 101 reviews.
I am very impressed with the staff and management who have the residents best interest at heart and go out of their way to be helpful and considerate. Other families have also commented on how good this place is and very welcoming. Thank-you
Dear John, thank you for taking the time to post your review. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Warmest wishes, Ryan.
Lovely caring staff. Residents are the main priority and the staff always have a smile on there face.
All staff there are polite and helpful, the room nicely presented and the food is cooked fresh and tasty.
Bernash is a fantastic home with staff that really care. My Auntie has been here for some time now and is very happy, we couldn't have asked for a better home. Thank you for everything you do.
My Mother has been a resident at Bernash for almost 2 years and my experience during this time has been outstanding with the overall standard of care, facilities and respect for residents being consistently excellent.
What stands out for me, however, is the constant effort of management to improve the service and facilities. Communication with us has been really good and appreciated.
Would highly recommend to anyone looking for a home.
Very nice home, we are very happy with the care.
Thank-you for your kind words. Best wishes.
Staff are always friendly, welcoming and ready to help.
We felt part of the family straight away.
We can't thank them enough.
Many thanks for taking the time to complete a review and writing such lovely comments. Best wishes.
It is a very nice Care Home. Care staff are fabulous, food is lovely and the home is very clean and tidy. Activities are good and keep the residents entertained. Very happy.
Many thanks for your lovely review of our home. Best wishes, Ryan.
The care at Bernash is of the highest standard. I never feel worried when I leave my grandad after visiting. I am always made to feel welcome and nothing is too much trouble. The home is very clean with exceptional facilities, such as a lovely conservatory and a beautiful garden to sit in. I would recommend this home to anyone looking for a safe caring home for a loved one.
Thank you for such a lovely review of our home. Best wishes, Ryan.
We moved mum to Bernash Care Home over six months ago as we were unable to continue the level of care that she needed. She is 88 and suffers from dementia and since being at Bernash Care Home, mum has gone from strength to strength and we could not be happier with the level of care and kindness that she receives from everyone there. The home is extremely clean and tidy, mum is always dressed beautifully, her room is immaculate and unlike other care homes, Bernash Care Home smells lovely too! We try to visit mum as much as possible and have always found her to be extremely well looked after and would not hesitate to recommend Bernash Care Home.
Thank you for those lovely words about the staff and the Home. I will ensure this is given as feedback to the staff. It makes me immensely proud and happy that you are so pleased with the service that we provide; it's a pleasure to see how happy your mum is here. Many thanks.
Bernash is an excellent care home. The staff are all wonderfully supportive of both the residents and their families. Management are always happy to listen, inform and advise whenever necessary. The staff put on wonderful activities throughout the day and hats off to the chef for producing delicious food.
The residents are treated with dignity and respect. The facilities are excellent and there is a lovely warm atmosphere and a welcome for both residents and their families. I would thoroughly recommend Bernash to anyone considering residential care.
Thank-you David for such a lovely review of our home. Best wishes, Ryan
The girls at the home are always going the extra mile in their care for my uncle and the other residents. They are all very professional and I know he is in safe hands always, the word care really means care at this home.
Dear Susan, thank you for such a lovely review of our home and team, it makes me very proud. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Best wishes, Ryan.
We visited several care homes before this one and as soon as we walked through the door, the difference was definitely notable ie. It was very clean with no smells. We have found Bernash to by very caring and supportive to the needs of our grandmother. They have looked after her from day one and she has settled well into the home. We now live abroad but are left satisfied that our grandmother is in good hands. Communication is very good from the staff. Thanks to a Nurse at a different care home for recommending Bernash to us.
Thank you for those lovely words about the Staff and the Home. I will ensure this is given as feedback to the staff. It makes me immensely proud and happy that you are so pleased with the service that we provide; it's a pleasure to see how happy your grandmother is here. Many thanks.
It's really good here and I like all the staff members here. I like the area that we live in.
Many thanks for your lovely review. Reading reviews such as yours coming from a resident, makes the staff and I very proud. Again many thanks and I hope you continue to enjoy your stay.
My nan moved into Bernash in October 2016. From the first day, the staff treated her with warmth and dignity. She was cared for to a high standard. I would strongly recommend to people looking for a care home.
The staff are always pleasant and lovely. Menu's and activities are great. The staff always keep me informed about my mum. It is very homely and clean.
Dear Dewi, thank you for taking the time to post your review. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Warmest wishes, Ryan.
After viewing many care homes, this was the first that did not smell. Helpful, kind staff, great level of care and very clean. My aunt loves the food and gets involved in the activities provided by the staff. Thank you.
Dear Gabriela, many thanks for your review and the positive comments. I will make sure they are passed on to the staff and I look forward to meeting you soon. Thank you.
An absolute par-excellent care home that shows efficiency and professionalism, but, above all, compassion. All staff, management and carers are warm, compassionate and caring. The food is of an excellent standard, varied and delicious. There is always a variety of entertainment available to residents as well as activities. I have complete peace of mind knowing that they will take great care of my grandmother and keep her safe for us.
Thank you Kim for your lovely review of Bernash. It's great to see that the positive changes that have happened over the last 12 months are well received. I'm very proud of the team and the ease with which they look after our residents and I will ensure your kind words are passed on to them. Very best wishes, Ryan.
My grandad spent a couple of weeks respite at Bernash Care Home and he loved it that and didn't want to leave. We as a family were extremely happy with the care provided. The staff were always helpful as well as the management. My grandad is looking forward to returning.
Dear Michelle, thank you for such a lovely review of our home and team, it makes me very proud. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Best wishes, Ryan.
I have always been very pleased with the looking after my Mum, hygiene, personal needs and company and medical, they deal with all of it. My Mum has deteriorated quite quickly now and needs more, but Burnash Dementia Team Doctors have a good team and all work well together. Mum is in her own world and myself and family are most grateful for all the support that Mum and us get at the very hard time of life.
Thank you so much for taking the time to review Bernash. We take great pride in ensuring we deliver safe, high quality care and facilities. We always take the time to understand the needs and interests of your mum and all residents and pride ourselves on providing outstanding choices when meeting...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 10 July 2026We currently have 1 beautiful newly decorated room available with en-suite. Please contact the home if you require a bed.
News (0) & Events (0)
There are no news items for Bernash Care Home.
There are no upcoming events for Bernash Care Home.
Awards / Recognitions (8)
- 31 Jan 2024Recipient: Young at Heart Care Homes Ltd
- 28 Feb 2023Recipient: Young at Heart Care Homes Ltd
- 30 Jun 2022Recipient: Young at Heart Care Homes Ltd
Accreditations
There are no accreditations posted yet for Bernash Care Home.
Meet the Team (6)

Shelley came to Bernash Care Home after successfully managing a local Dementia Care Home for over nine years. She started her career as a Care Assistant in 1997 and quickly moved through the ranks, completing IOSH Certificate in Health & Safety and Dementia Care Level 2, NVQ Level 4 in Health & Social Care, and Leadership & Management Level 5. Shelley’s ambition as a child was to become a nurse, but by default moved into a leadership and management role within the care sector. She arrived at Bernash Care Home in August 2016 and successfully assisted Corporate Management to effect change and gain the confidence of CQC to award us with an overall ‘Good’ rating. Outside of work Shelley likes to spend time with her children, enjoyed Arts and Crafts, socialising with friends and holidaying at her caravan in Westbay.

Jo Coles has worked in Care since 2009, working her way up from carer to team leader. Jo has completed an NVQ Level 2 and 3 in Health and Social Care. She has also completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity. In her spare time, Jo enjoys socialising with friends, spending time with her children, grandchildren and her 3 dogs.

Marion Wilcox or “Maz” as she likes to be known has worked at Bernash Care Home for six years. She has completed her care certificate and prior to joining the team at Bernash, she worked in nursing homes, psychiatric hospitals and with learning difficulties. Maz has a keen interest in cooking and successfully attained a food hygiene certificate. She has a passion for working in the care sector – to her, caring is not just a job, it’s a vocation and she enjoys making a difference to someone’s life. Outside of work she loves spending time with her family and socialising with friends – she also has a penchant for karaoke!

Katie has been working in care for 17 years, with experience gained at the BRI Hospital for 3 years as well Bernash. Katie has passed her NVQ Level 2 qualification in Care and is currently working on her NVQ Level 3, as well as completing all in house training. Katie enjoys socialising with the residents and bringing a smile to their faces. At home, Katie enjoys spending time with her children and sewing children’s toys.

Meg has worked at Bernash for 8 years, starting as a part time care assistant and working her way up to Team Leader. Meg has completed NVQ Levels 2 and 3 in Care and she is currently working towards NVQ level 4 as well as completing all in house training. Meg enjoys interacting with our residents and has great pleasure in seeing them happy and well looked after. Outside of work Meg enjoys spending time with her 3 children.

Laura has worked at Bernash since December 2018. Laura started as Domestic but soon moved to Cooking for the residents and is now our Administrator, so Laura has good knowledge of various roles within the home. Laura previously worked for a top law firm within Bristol and has also gained qualifications including NVQ levels 2 & 3 in Business Administration and a Diploma in Legal Accounts. Laura has a passion for working with the elderly, especially residents with dementia after experiencing her grandparents suffer with the illness and helped care for them for many years. Laura’s interests outside of work is spending time with her daughter and other family and friends including her dog ‘Marley’.
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