
An absolute par-excellent care home that shows efficiency and professionalismKim M(Granddaughter of Resident/Service User)

Lovely caring staff. Residents are the main priority and the staff always have a smile on there faceMandy E(Daughter of Resident/Service User)


An absolute par-excellent care home that shows efficiency and professionalismKim M(Granddaughter of Resident/Service User)

Lovely caring staff. Residents are the main priority and the staff always have a smile on there faceMandy E(Daughter of Resident/Service User)


Bernash Care Home is a luxurious care home set in the heart of Bristol and offers dementia care, residential care, respite and day care.
Leaving home can be a challenging time, so to ensure the smoothest transition, Bernash Care Home boasts an authentic ‘home from home’ experience to help new residents settle.
Established since 1982, this traditional detached residential property, feels less like a hospital ward and more like a home. With...
Care Provided by Bernash Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 23 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Bernash Care Home for full pricing details and T&Cs.
Contact Bernash Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Young at Heart Care Homes Ltd
- Private Owned
Person in charge
- Shelley Turnball(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2010
Room Information
- Single Rooms (21)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (18)
Visiting
- The Home welcomes visitors but would strongly advise not to visit during lunch time periods.
Parking
- There is a driveway and cars permitted to park anywhere along the main road.
Bernash Care Home Reviews (101)
Bernash Care Home has a Review Score of 9.8 (9.841) out of 10, based on 17 reviews in the last 2 years.
Over all time Bernash Care Home has 101 reviews.
The staff at Bernash cared for my uncle for just over 2 years until his death in February 2023. This is the first care home I have been in that doesn't have unpleasant smells, I never heard a raised voice all I heard was laughter, kindness and compassion for residents and their families. We were always made welcome, my uncle said the food was like being in a 5-star hotel. He had lots of fun and laughter with the staff and they with him. The care home communal areas were always clean as was my uncle's bedroom and bathroom kept spotlessly clean. His personal care by the staff was also done on a daily basis and clean clothes everyday put on him. He could be difficult because of his dementia but the staff was patient and kind. I cannot recommend this care home and its staff highly enough. The care and compassion they show are exemplary. Thank you all at Bernash you are amazing we are forever grateful.
That she let us move her is an absolute miracle! She's no longer lonely and feels happy and secure!
Visiting my grandad at Bernash has always been a very pleasant experience. The staff are always so friendly, funny and supportive. They notice the smallest details and always go the extra mile to dignify, humanise, comfort and support all residents. I cannot thank them enough for everything they've done to help my family, especially with my grandad approaching his final days - they've made it comfortable and intimate without straying from professionalism.
Thank you so much for writing such a lovely review of our home, it is very much appreciated. Look forward to seeing you soon.
Lovely, friendly staff who genuinely care about the residents. It has a welcome environment and a homely feel. Residents seem to be happy there and are treated well. The food is good and well-prepared and the home is clean.
My auntie Joyce is a resident at Bernash and I just want to say what a lovely care home this is. The staff are so friendly and are always there to help with anything. They go above and beyond to make the residents happy. The home is always happy and always appears a fun place to be. I look forward to my visits.
Mum was very happy at the home and the family was more than happy with how Bernashs staff looked after mum in the last few days as we were kept informed as to what was happening, and the home was very accommodating when family members wanted to say their goodbyes nothing was too much trouble.
We chose this home because it was small and how friendly the staff were when we first viewed although some of the rooms are a bit dated they felt homely but always clean.
We cannot thank the staff enough for the care they provided and would recommend Bernash to anyone.
Bernash Care Home is absolutely amazing. How all the staff in there cope, is brilliant.
Thank you so much for your lovely review of our home. Look forward to seeing you soon.
Ever since mum moved into Bernash Care Home she has been given the best care and attention we could have wished for. All of the team are very professional and consistently demonstrate that Mum's happiness and well-being are their primary concern. It is very obvious to us that not only do they treat mum with dignity and compassion but that they have great affection for her. We are so delighted we choose Bernash.
Our review for my husband, with the Manager at Bernash was fantastic. I was impressed with the knowledge and enthusiasm the staff had with us. They covered all areas of care that my husband has/needs. I am satisfied with the care and attention my husband gets and would definitely recommend Bernash to people.
Thank you for your lovely review of our home. I will be sure to pass on your wonderful comments to the staff. Best wishes
When looking initially for a home for my dad, Bernash stood out as being the most friendly and homely of them all. We have been very happy with the care and support given to my dad, who has now been there for three years. All the staff are lovely and great with the residents. Always activities going on for the residents to join in.
Thank you so much for your lovely review of our home. Best wishes.
My auntie moved into Bernash Care Home; this was a hard decision for our family. But since she moved in, she has blossomed, and she loves being with other people. The staff are all lovely and very approachable, treating my auntie with dignity and respect. The activity lady is fantastic at getting everyone to engage with activities. The manager has kept me informed daily about how my auntie was settling in. We could not be happier with the care she is receiving.
Thank you for writing such a lovely review of our home; very much appreciated. Best wishes.
My sister was a resident until recently, as she is sadly no longer with us. I thought it was lovely that the manager attended the funeral after we reached out and invited her. My sister’s room was lovely and homely, just like the meals prepared every day - good home-cooked food! She was very comfortable there and enjoyed the daily activities. I will miss visiting; the staff were so lovely and really looked after her.
Thank you so much for writing such a lovely review of our home and staff. It makes me immensely proud, and I will be sure to pass on your wonderful comments to all the staff. Best wishes to you and your family.
Eventually, she agreed to go into Bernash Care Home for respite; I was devastated that as a family, we had to go through this heartbreak again, but this has changed my mum; she is so happy at Bernash!
The staff, I cannot praise enough for their care and support for my mum. I have to admit, I was a mess in the first week, but the manager texted me daily to reassure me my mum was settled and happy; my mum now doesn’t want to go back home. The girls are absolutely amazing with her, and now, I reluctantly have to admit it’s the best thing I ever did for my lovely mum. It is so lovely to see her smile, laugh and engage with people again. Thank you, Bernash, for giving me my mum back!
Thank you so much for writing such a lovely review of our home and staff. It makes me immensely proud, and I will be sure to pass on your wonderful comments to all the staff. Best wishes to you and your family.
My nan has been a resident for some time now, and I have visited her regularly. The staff have always been so welcoming to us as visitors, but the care they share towards my nan and the other residents is so lovely. I can just tell that my nan really enjoys it there. The food always looks lovely, and she loves the activities! You always hear such bad things about care homes, but I honestly can’t fault it - the manager is amazing too.
Thank you so much for your kind words. Your words are greatly appreciated by the whole team, and we are delighted to hear that you are happy with the care that your nan receives. Best wishes to you and your family.
All staff are friendly and so caring. It's been very reassuring to know that the residents have been very well cared for when we were not able to visit due to Covid. Now we are able to visit in person, we can see that everyone is happy.
Thank you for taking the time to post your review. We pride ourselves on the care we deliver to all of our residents, so it is always great to hear such fantastic praise for the team. Warmest wishes.
Mum has been transformed into an extremely happy and calm person, more like her old self before dementia. The dignity and care displayed by the staff and management to Mum and our family are admirable.
Thank you so much for writing such a lovely review of our home and staff. It makes me immensely proud, and I will be sure to pass on your wonderful comments to all the staff. Best wishes to you and your family.
So writing this review I hope they look at themselves and try a lot better when it comes to the next family going through the heartache of losing a parent as we did.
Thank you for your review. I have investigated your points raised and you appear to be very complimentary of the care that our staff provided to your dad and reported that your dad was ‘really happy with how Bernash staff looked after dad’; which I am extremely pleased with and proud of. It was a...
I have found the care home and the staff to be brilliant. I can't thank them enough for everything they do for my mum and also for making it so easy when we visit.
This is the third home my mother has been in, and I am extremely pleased with the exceptional care and expertise of the staff. It is always a clean, happy and engaging environment for Mum.
My Sister moved to Bernash Care Home from sheltered accommodation because her full care package was no longer sufficient for her needs. She has always found any change to routine very difficult to cope with and I admit to being very reticent about her ability to settle into Bernash, with the many differences this would bring to her daily life. However, during her time at the home, the staff have done an amazing job of making her feel settled and part of a new community. They were quick to identify her worries and concerns and adapted her care accordingly. She is now happy and content in her new surrounding and I cannot thank all the team at Bernash enough for their excellent standard of care throughout my Sisters time at the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 10 July 2026We currently have 1 beautiful newly decorated room available with en-suite. Please contact the home if you require a bed.
News (0) & Events (0)
There are no news items for Bernash Care Home.
There are no upcoming events for Bernash Care Home.
Awards / Recognitions (8)
- 31 Jan 2024Recipient: Young at Heart Care Homes Ltd
- 28 Feb 2023Recipient: Young at Heart Care Homes Ltd
- 30 Jun 2022Recipient: Young at Heart Care Homes Ltd
Accreditations
There are no accreditations posted yet for Bernash Care Home.
Meet the Team (6)

Shelley came to Bernash Care Home after successfully managing a local Dementia Care Home for over nine years. She started her career as a Care Assistant in 1997 and quickly moved through the ranks, completing IOSH Certificate in Health & Safety and Dementia Care Level 2, NVQ Level 4 in Health & Social Care, and Leadership & Management Level 5. Shelley’s ambition as a child was to become a nurse, but by default moved into a leadership and management role within the care sector. She arrived at Bernash Care Home in August 2016 and successfully assisted Corporate Management to effect change and gain the confidence of CQC to award us with an overall ‘Good’ rating. Outside of work Shelley likes to spend time with her children, enjoyed Arts and Crafts, socialising with friends and holidaying at her caravan in Westbay.

Jo Coles has worked in Care since 2009, working her way up from carer to team leader. Jo has completed an NVQ Level 2 and 3 in Health and Social Care. She has also completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity. In her spare time, Jo enjoys socialising with friends, spending time with her children, grandchildren and her 3 dogs.

Marion Wilcox or “Maz” as she likes to be known has worked at Bernash Care Home for six years. She has completed her care certificate and prior to joining the team at Bernash, she worked in nursing homes, psychiatric hospitals and with learning difficulties. Maz has a keen interest in cooking and successfully attained a food hygiene certificate. She has a passion for working in the care sector – to her, caring is not just a job, it’s a vocation and she enjoys making a difference to someone’s life. Outside of work she loves spending time with her family and socialising with friends – she also has a penchant for karaoke!

Katie has been working in care for 17 years, with experience gained at the BRI Hospital for 3 years as well Bernash. Katie has passed her NVQ Level 2 qualification in Care and is currently working on her NVQ Level 3, as well as completing all in house training. Katie enjoys socialising with the residents and bringing a smile to their faces. At home, Katie enjoys spending time with her children and sewing children’s toys.

Meg has worked at Bernash for 8 years, starting as a part time care assistant and working her way up to Team Leader. Meg has completed NVQ Levels 2 and 3 in Care and she is currently working towards NVQ level 4 as well as completing all in house training. Meg enjoys interacting with our residents and has great pleasure in seeing them happy and well looked after. Outside of work Meg enjoys spending time with her 3 children.

Laura has worked at Bernash since December 2018. Laura started as Domestic but soon moved to Cooking for the residents and is now our Administrator, so Laura has good knowledge of various roles within the home. Laura previously worked for a top law firm within Bristol and has also gained qualifications including NVQ levels 2 & 3 in Business Administration and a Diploma in Legal Accounts. Laura has a passion for working with the elderly, especially residents with dementia after experiencing her grandparents suffer with the illness and helped care for them for many years. Laura’s interests outside of work is spending time with her daughter and other family and friends including her dog ‘Marley’.
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