Submit a Review for Glendale
Ambleside Avenue, Walton-on-Thames, KT12 3LW
View full details of GlendaleLatest Reviews for Glendale
25 February 2026
My sister had been a resident at Glendale Care Home since February 2025, we choose Glendale out of the many other local Care Homes available due to the enthusiastic and caring receptionist that carried out our show round. She introduced us to staff members whilst walking us through the home, we
could see that the residents were being well cared for and seemed very happy. Throughout my sisters time in Glendale the staff were very helpful and caring towards my sister.
In the final weeks of my sister's time at Glendale the senior team leaders were absolutely excellent, providing the extra support and care my sister required, along with keeping the family informed of my sister's condition.
Overall I would say Glendale Care Home provides excellent service and care facilities for your loved ones.
The care home does require some urgent refurbishment and redecorating works to smarten the facilities up.
17 February 2026
I wouldn't want my mum anywhere else. From entering the main reception, always a warm greeting. Clean and welcoming atmosphere and decor. Activities are organised for twice daily and are varied to include as many residents as possible. This can't be easy to plan. Laundry is always fresh, rooms
clean, lounge area cosy. Staff and team leaders are very present and always approachable.
28 January 2026
Lovely care home, wonderful care home.
Very responsive and friendly staff. We are extremely happy.
26 January 2026
My mother has resided at Glendale for nearly three years, she has been very happy here - mainly die to the care and compassion shown by all staff.
The highlight of Mum's week was when there was entertainment, especially singing.
My thanks and gratitude to all, especially Sarah, Stephanie, Tracey
and Emmanuel.
26 January 2026
My mum has been living here for a few months now, and her room is very nice and a good size and en-suite, which gives her some independence. The staff are all very friendly and helpful, always checking on mum to see if she is ok. The staff keep you up to date on everything, from mum's health and
activities. So happy with this care home.
26 January 2026
My dad has lived in Glendale for a year
and I was really anxious about him moving to a care home.
My Dad settled well and feels safe and cared for bringing us great comfort .
Carers are friendly, kind and caring.
When we arrive we are always welcomed warmly and any questions, queries dealt with
promptly .
There are activities and events planned and my experience of Glendale has been a really positive one .
21 January 2026
Glendale is always clean and the staff are always happy and caring to the residents. There are always different activities for the residents to do on every week with a variety of different things such as craft to music sessions for them to all enjoy.
08 September 2025
The care given to my mother-in-law has been wonderful. She has been a resident for quite soem time, and received much help and support as one would expect from family - which is what Glendale has provided. My mother-in-law wanted for nothing. The staff have been very vigilant, caring & helpful.
Thank you all.
07 February 2025
All the staff are very kind and helpful. They do their utmost to ensure everyone is cared for well and that all visitors are made to feel welcome. The staff ensure that needs are met and treat the residents with respect and dignity.
31 January 2025
My sister was a resident there for about 15 months. She passed away on Christmas Eve. The care was overall very good.
After she passed I noticed a lot of her clothes were missing. I was very disappointed as they were quite serviceable and could have been donated. A dart trophy was also missing
which was upsetting as it was her pride and joy. Some of the present staff, unfortunately, are not very dynamic and I feel they should be trained better in Elderly Care. A couple of male carers didn't even manage a smile or introduce themselves.
17 October 2024
My mother has been living at Glendale for 3 years now and my last review was in September 2023. Much of my then comments still stand, the staff are kind and caring. However, the communication remains poor and many long-term staff have since left. There is therefore less of a familiar, homely
environment for dementia sufferers. Entertainment remains sporadic and my mother's self-funded supplies of incontinence products are going missing. I still feel the need to visit daily due to the lack of communication as to when she requires more supplies etc. Overall I would recommend good research and very regular visits. The purpose-built environment is a positive so I hope the current situation improves. The summer is always a difficult time as staff go on leave in the school holidays and the use of agency staff increases.
10 August 2024
I am happy that my friend is being well looked after.
The home always looks efficiently run and very clean.
The residents always look as happy as can be expected.
The "crowning glory" of the home are the staff - always smiling and helpful - a credit to Anchor.
06 August 2024
Our mother lived at Glendale as though it were her home for five years having gone there all alone after two falls straight from home via hospital during the lockdown that was so hard, particularly on every vulnerable person.
She was cared for with the utmost kindness and respect up to the very
last moment of her long and rich life. Every member of staff that any of the family met was kind, informed, professional and engaging.
As a family, we could not be more appreciative of every single person who added to our mother's daily care.
Not only was our mother deeply cared for but during her last days so were we the family as we visited her. It was as though we were included in the family also. It was very moving.
Thank you to each and every one of you.
26 July 2024
Staff are caring and friendly.
14 June 2024
My father is in this care home. From looking around it a year ago, we knew this was the right place for him. Our priority was him receiving care, love and compassion and that is what we have experienced. They also take great care of us as relatives and we would highly recommend it. Today, we had the
joy of joining my dad and the other residents, relatives and staff for a D-day event which was truly special. Thank you to the manager, another particular member of staff and all the carers.
14 February 2024
I would like to send a very sincere thank you to the staff who looked after my Mum. Mum was a resident from 2004 until her passing in 2023. I have nothing but praise for the care and management of the staff. The whole home is clean, tidy and the food is excellent. The staff are polite, caring,
sensitive and have empathy and sympathy for the residents and their relatives. They treat residents with respect and offer support to all. Thank you Glendale.
15 December 2023
So very impressed by the care given to the residents. The home is well-appointed, warm and welcoming. The carers are so nice, not just to patients but to me. Feel so lucky to have got my husband into his home.
28 September 2023
Care home is excellent. Staff are very hard-working and very helpful.
21 September 2023
Moved into Glendale and I am very happy. The staff are great and are very friendly. The home is spacious and clean. The rooms are a good size with en-suite. There is a good choice of meals on the menu each day. There is also a lovely garden to walk round and seating area too.
31 July 2023
I have lived here for many years now, and since living here I have found a lot of happiness.
The staff are wonderful and nothing is too much trouble for them. All the staff are friendly and I can talk to them about anything.
I thoroughly enjoy when the entertainers come and perform for us.
I
am very happy with everything, and want to give a big thank you to all the staff for all their dedication and hardwork.
Latest Reviews for Glendale
25 February 2026
My sister had been a resident at Glendale Care Home since February 2025, we choose Glendale out of the many other local Care Homes available due to the enthusiastic and caring receptionist that carried out our show round. She introduced us to staff members whilst walking us through the home, we
could see that the residents were being well cared for and seemed very happy. Throughout my sisters time in Glendale the staff were very helpful and caring towards my sister.
In the final weeks of my sister's time at Glendale the senior team leaders were absolutely excellent, providing the extra support and care my sister required, along with keeping the family informed of my sister's condition.
Overall I would say Glendale Care Home provides excellent service and care facilities for your loved ones.
The care home does require some urgent refurbishment and redecorating works to smarten the facilities up.
17 February 2026
I wouldn't want my mum anywhere else. From entering the main reception, always a warm greeting. Clean and welcoming atmosphere and decor. Activities are organised for twice daily and are varied to include as many residents as possible. This can't be easy to plan. Laundry is always fresh, rooms
clean, lounge area cosy. Staff and team leaders are very present and always approachable.
28 January 2026
Lovely care home, wonderful care home.
Very responsive and friendly staff. We are extremely happy.
26 January 2026
My mother has resided at Glendale for nearly three years, she has been very happy here - mainly die to the care and compassion shown by all staff.
The highlight of Mum's week was when there was entertainment, especially singing.
My thanks and gratitude to all, especially Sarah, Stephanie, Tracey
and Emmanuel.
26 January 2026
My mum has been living here for a few months now, and her room is very nice and a good size and en-suite, which gives her some independence. The staff are all very friendly and helpful, always checking on mum to see if she is ok. The staff keep you up to date on everything, from mum's health and
activities. So happy with this care home.
26 January 2026
My dad has lived in Glendale for a year
and I was really anxious about him moving to a care home.
My Dad settled well and feels safe and cared for bringing us great comfort .
Carers are friendly, kind and caring.
When we arrive we are always welcomed warmly and any questions, queries dealt with
promptly .
There are activities and events planned and my experience of Glendale has been a really positive one .
21 January 2026
Glendale is always clean and the staff are always happy and caring to the residents. There are always different activities for the residents to do on every week with a variety of different things such as craft to music sessions for them to all enjoy.
08 September 2025
The care given to my mother-in-law has been wonderful. She has been a resident for quite soem time, and received much help and support as one would expect from family - which is what Glendale has provided. My mother-in-law wanted for nothing. The staff have been very vigilant, caring & helpful.
Thank you all.
07 February 2025
All the staff are very kind and helpful. They do their utmost to ensure everyone is cared for well and that all visitors are made to feel welcome. The staff ensure that needs are met and treat the residents with respect and dignity.
31 January 2025
My sister was a resident there for about 15 months. She passed away on Christmas Eve. The care was overall very good.
After she passed I noticed a lot of her clothes were missing. I was very disappointed as they were quite serviceable and could have been donated. A dart trophy was also missing
which was upsetting as it was her pride and joy. Some of the present staff, unfortunately, are not very dynamic and I feel they should be trained better in Elderly Care. A couple of male carers didn't even manage a smile or introduce themselves.
17 October 2024
My mother has been living at Glendale for 3 years now and my last review was in September 2023. Much of my then comments still stand, the staff are kind and caring. However, the communication remains poor and many long-term staff have since left. There is therefore less of a familiar, homely
environment for dementia sufferers. Entertainment remains sporadic and my mother's self-funded supplies of incontinence products are going missing. I still feel the need to visit daily due to the lack of communication as to when she requires more supplies etc. Overall I would recommend good research and very regular visits. The purpose-built environment is a positive so I hope the current situation improves. The summer is always a difficult time as staff go on leave in the school holidays and the use of agency staff increases.
10 August 2024
I am happy that my friend is being well looked after.
The home always looks efficiently run and very clean.
The residents always look as happy as can be expected.
The "crowning glory" of the home are the staff - always smiling and helpful - a credit to Anchor.
06 August 2024
Our mother lived at Glendale as though it were her home for five years having gone there all alone after two falls straight from home via hospital during the lockdown that was so hard, particularly on every vulnerable person.
She was cared for with the utmost kindness and respect up to the very
last moment of her long and rich life. Every member of staff that any of the family met was kind, informed, professional and engaging.
As a family, we could not be more appreciative of every single person who added to our mother's daily care.
Not only was our mother deeply cared for but during her last days so were we the family as we visited her. It was as though we were included in the family also. It was very moving.
Thank you to each and every one of you.
26 July 2024
Staff are caring and friendly.
14 June 2024
My father is in this care home. From looking around it a year ago, we knew this was the right place for him. Our priority was him receiving care, love and compassion and that is what we have experienced. They also take great care of us as relatives and we would highly recommend it. Today, we had the
joy of joining my dad and the other residents, relatives and staff for a D-day event which was truly special. Thank you to the manager, another particular member of staff and all the carers.
14 February 2024
I would like to send a very sincere thank you to the staff who looked after my Mum. Mum was a resident from 2004 until her passing in 2023. I have nothing but praise for the care and management of the staff. The whole home is clean, tidy and the food is excellent. The staff are polite, caring,
sensitive and have empathy and sympathy for the residents and their relatives. They treat residents with respect and offer support to all. Thank you Glendale.
15 December 2023
So very impressed by the care given to the residents. The home is well-appointed, warm and welcoming. The carers are so nice, not just to patients but to me. Feel so lucky to have got my husband into his home.
28 September 2023
Care home is excellent. Staff are very hard-working and very helpful.
21 September 2023
Moved into Glendale and I am very happy. The staff are great and are very friendly. The home is spacious and clean. The rooms are a good size with en-suite. There is a good choice of meals on the menu each day. There is also a lovely garden to walk round and seating area too.
31 July 2023
I have lived here for many years now, and since living here I have found a lot of happiness.
The staff are wonderful and nothing is too much trouble for them. All the staff are friendly and I can talk to them about anything.
I thoroughly enjoy when the entertainers come and perform for us.
I
am very happy with everything, and want to give a big thank you to all the staff for all their dedication and hardwork.