Glendale

The staff are amazing, kind and just wonderful and will do anything to make mum and other residents feel happy and comfortable. They are the best! Mum loves the food, the company and she is so happy I never thought I would see this change in her st 88 years old. I am thrilled with everyone at Glendale and you receive the most amazing reception when you arrive. It's the best home ever and I feel privileged mum is in their care.

Overall my mum is happy and feels well cared for which in turn gives me peace of mind. I would recommend Glendale to anyone who values care and compassion when looking for a place for their loved one.

Staff are very good but Selitia is exceptional.

What a lovely care home. My mum has been at Glendale since February and has settled in very well. It is nice to know that when all family member's leave. We are happy + that mum is in capable hands of the staff. Mum loves the activities and has made some nice things so she can keep in her room. The rooms are lovely and kept very clean and what I like is the windows are opened every day for some fresh air.

Glendale provides a welcoming, friendly and safe environment for my Mother who suffers from dementia as well as other ailments. Since moving into Glendale in February I feel as if I have got my old Mum back, she is happy, talkative and comfortable. Whereas when she received care in her home she was isolated and rapidly declining. At home she was prone to falls and erratic behaviour. Since Feb she has had not one fall. I think this is down to her new safe environment. She has regular nourishing meals, timely medication and regular interaction with others. We all find it difficult when the time comes to choose a care home. We, including my Mum, have no regrets at all. I am now happy that my Mum's final years will be as good as they can be with her new friends in Glendale.

My wife (the resident's sister) and I were pleased with the care provided. The acting manager through to other staff provided a good service, for which we are grateful. Activities were on offer, which helped to brighten the day.

The care home does require some urgent refurbishment and redecorating works to smarten the facilities up.

I wouldn't want my mum anywhere else. From entering the main reception, always a warm greeting. Clean and welcoming atmosphere and decor. Activities are organised for twice daily and are varied to include as many residents as possible. This can't be easy to plan. Laundry is always fresh, rooms clean, lounge area cosy. Staff and team leaders are very present and always approachable.

Very responsive and friendly staff. We are extremely happy.

My thanks and gratitude to all, especially Sarah, Stephanie, Tracey and Emmanuel.

My mum has been living here for a few months now, and her room is very nice and a good size and en-suite, which gives her some independence. The staff are all very friendly and helpful, always checking on mum to see if she is ok. The staff keep you up to date on everything, from mum's health and activities. So happy with this care home.

There are activities and events planned and my experience of Glendale has been a really positive one .

Glendale is always clean and the staff are always happy and caring to the residents. There are always different activities for the residents to do on every week with a variety of different things such as craft to music sessions for them to all enjoy.

The care given to my mother-in-law has been wonderful. She has been a resident for quite soem time, and received much help and support as one would expect from family - which is what Glendale has provided. My mother-in-law wanted for nothing. The staff have been very vigilant, caring & helpful. Thank you all.

All the staff are very kind and helpful. They do their utmost to ensure everyone is cared for well and that all visitors are made to feel welcome. The staff ensure that needs are met and treat the residents with respect and dignity.

After she passed I noticed a lot of her clothes were missing. I was very disappointed as they were quite serviceable and could have been donated. A dart trophy was also missing which was upsetting as it was her pride and joy. Some of the present staff, unfortunately, are not very dynamic and I feel they should be trained better in Elderly Care. A couple of male carers didn't even manage a smile or introduce themselves.

My mother has been living at Glendale for 3 years now and my last review was in September 2023. Much of my then comments still stand, the staff are kind and caring. However, the communication remains poor and many long-term staff have since left. There is therefore less of a familiar, homely environment for dementia sufferers. Entertainment remains sporadic and my mother's self-funded supplies of incontinence products are going missing. I still feel the need to visit daily due to the lack of communication as to when she requires more supplies etc. Overall I would recommend good research and very regular visits. The purpose-built environment is a positive so I hope the current situation improves. The summer is always a difficult time as staff go on leave in the school holidays and the use of agency staff increases.

The "crowning glory" of the home are the staff - always smiling and helpful - a credit to Anchor.

Thank you to each and every one of you.

Staff are caring and friendly.