Glendale

Ambleside Avenue, Walton-on-Thames KT12 3LW
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9.5 71 Reviews
  • Glendale, Walton-on-Thames
Glendale in Walton-on-Thames is operated by Anchor and provides residential and dementia care for up to 61 customers in homely and comfortable single ensuite rooms. The home continues to welcome new residents for long term care, trial stays, convalescence and respite care.

The care team ensures customers’ health and care needs are met throughout their time at Glendale through a detailed care plan which is put together with input from loved ones.

Staff receive regular training to ensure their approach to care reflects best practice and they strive to get to know customers properly and build strong relationships to provide the highest levels of care. Meals are cooked freshly on site to each residents' dietary requirements and tastes, with snacks also provided every day.

Anchor operates on a not-for-profit basis, reinvesting funds made back into its retirement properties and care homes to ensure its standards exceed customers’ expectations.
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Care Provided by Glendale

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1349
  • Self-Funded Residential Dementia Care: from £1349
  • RESPITE Self-Funded Residential Care: from £1349
  • RESPITE Self-Funded Residential Dementia Care: from £1349

Colleagues at Glendale will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Glendale to find out the exact price for your requirements.

Contact Glendale to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Glendale to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (61)

Visiting

  • Visitors are welcome at Glendale.

Parking

  • Onsite parking is available, including disabled spaces.

Glendale Reviews (71)

9.5

Glendale has a Review Score of 9.5 (9.463) out of 10, based on 15 reviews in the last 2 years.
Over all time Glendale has 71 reviews.

Overall Experience
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Date Published
  • 71
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Reviewer Connection to Glendale
  • 28
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  • 10
  • 4
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Total of 71, showing 61-71
Review from Winifred T (Wife of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, Glendale is a good care provider. Most staff are caring and considerate and very kind to my husband. We appreciate it when they make conversation with him as we now this helps him feel valued.
Sometimes we think more 1-1 time would help - like having befrienders who come in to help reminisce.
Activities are great and the coordinators work hard. My husband's personal care is generally OK - but sometimes I think his nails are unclean. The food is sometimes less than average.
Reply from Hayley Rix, Home manager at GlendaleThank you for meeting with me to discuss your feedback and confirming that you are very happy with Glendale. We discussed the meals, and we both agreed that even though your husband does not like or want soft meats this is what the SALT team have stated for his safety as he struggles to swallow hard foods. In regards to nail care, the nails are trimmed but do need to be cleaned also, this I will pick up with the staff team on the unit. Please be assured that we endeavor to ensure every aspect of our home is of a high standard and aim to rectify any issues as soon as possible.
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Review from June H (Daughter of Resident) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the care that mum receives from Glendale. Everyone is very caring and friendly and mum seems content. That means a lot to us.
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Review from Sandra T (Daughter of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant reception, brilliant care, my father loved it. We as a family were happy knowing he was well cared for.
Much better than other care homes.
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Review from Kan F (Cousin of Resident) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warm, clean, attentive and caring.
Fees a bit on the high side but generally an above average care home.
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Review from Jacqui M (Friend of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It has a lovely atmosphere, staff are caring and kind.


I enjoy visiting my friend and now all the other residents say hello along with the staff.

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Review from Mike W (Son of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Glendale for 10 months and in that time we have found her care to be very satisfactory. We are pleased with the personal care, food quality and professionalism from all the staff. Various outings/events are available over the year, which is good. My mother specifically enjoys access
to the gardens and grounds.
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Review from George P (Husband of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lady is wonderful on reception and all the carers too. God bless them all.
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Review from Sheila A (Friend of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
As a friend of a resident, I have always found the staff to be very caring, friendly and helpful. The home is kept clean and tidy and residents seem generally content and well cared for. Due to the fact that my friend is younger than most and suffering with dementia, my concern is that she does not
relate to the other residents due to the age difference, therefore I question if it the right place for her. I also think there should be more physical exercise ie, walking and gentle exercise as she has become much more sedate and slow since being here for 1 year now. I believe she should get out more in the fresh air even for a short walk.
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Review from Sandra S (Daughter of Resident) published on 15 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been for respite several times and is always well cared for. The staff are friendly and professional. She has always enjoyed her stay.
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Review from Andrew S (Son of Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find my mum in a good frame of mind, clean, very well fed and, content and happy. My family and I all feel that the whole team who look after my mum have her care at the forefront of their role and give her a voice, treat her with respect while providing her with good and realistic levels of
independence. We, as a family, are impressed by the way our mum's outlook on her day to day life has improved since she arrived at Glendale and when we visit her we are all made to feel welcome. The whole service comes across as being transparent and honest. Finally, you must know that some of the above are my mum's own words. :)
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Review from George K (Friend of Resident) published on 8 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, welcoming environment. Staff were friendly and residents happy. A very pleasant atmosphere. Never expected a care home to be so uplifting.
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Current Review Score: 9.5 (9.463)

Overview of Review Score

The Review Score of 9.5 (9.463) out of 10 for Glendale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.613 for Glendale is calculated as follows: ( (125 Excellents x 5) + (34 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 173 Ratings = 4.613
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Glendale is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 05 Jan 2026

We currently have three vacancies for care. Please contact Glendale directly for further details.

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Awards / Recognitions (10)

Meet the Team (0)

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