Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
I would recommend Glendale to anyone who values care and compassionDerek J(Son of Resident/Service User)
Glendale provides a welcoming, friendly and safe environment for my MotherVincent B(Son of Resident/Service User)
What a lovely care home.C B(Daughter of Resident/Service User)
I would recommend Glendale to anyone who values care and compassionDerek J(Son of Resident/Service User)
Glendale provides a welcoming, friendly and safe environment for my MotherVincent B(Son of Resident/Service User)
What a lovely care home.C B(Daughter of Resident/Service User)
Glendale in Walton-on-Thames is operated by Anchor and provides residential and dementia care for up to 61 customers in homely and comfortable single ensuite rooms. The home continues to welcome new residents for long term care, trial stays, convalescence and respite care.
The care team ensures customers’ health and care needs are met throughout their time at Glendale through a detailed care plan which is developed and regularly reviewed with...
Glendale in Walton-on-Thames is operated by Anchor and provides residential and dementia care for up to 61 customers in homely and comfortable single ensuite rooms. The home continues to welcome new residents for long term care, trial stays, convalescence and respite care.
The care team ensures customers’ health and care needs are met throughout their time at Glendale through a detailed care plan which is developed and regularly reviewed with input from loved ones.
Staff receive regular training to ensure their approach to care reflects best practice and they strive to get to know customers properly and build strong relationships to provide the highest levels of care. Meals are cooked freshly on site to each residents' dietary requirements and tastes, with snacks also provided every day.
Anchor operates on a not-for-profit basis, reinvesting funds made back into its retirement properties and care homes to ensure its standards exceed customers’ expectations.
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Care Provided by Glendale
Dementia Care Types
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Contact Glendale to confirm what's included and get a personalised quote:
Fees can vary depending on care needs and other factors. Colleagues at Glendale will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Glendale for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Onsite Tours of GlendaleUsually available on Mon, Tue, Wed, Thu, Fri(between 9:00 AM to 5:00 PM)We are pleased to provide you with an onsite tour of Glendale, you can simply call the home and arrange an appointment with our team when you would like to visit. We will be happy to provide you with any further information that you would like and answer any questions that you may have regarding our home or our care. We’re very proud of Glendale and we are here to help.
Remote Tours of GlendaleUsually available on Mon, Tue, Wed, Thu, Fri(between 9:00 AM to 5:00 PM)We are pleased to provide you with a virtual tour of Glendale and offer you a call, typically via Zoom, so you can ‘meet’ our team and get a real feel of our home. We will be happy to provide you with any further information that you would like and answer any questions that you may have regarding our home or our care. We’re very proud of Glendale and we are here to help.
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Dan Lipscombe (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (61)
Visiting
- Visitors are welcome at Glendale.
Parking
- Onsite parking is available, including disabled spaces.
Glendale Reviews (80)
9.6
Glendale has a Review Score of 9.6 (9.628) out of 10, based on 18 reviews in the last 2 years.
Over all time Glendale has 80 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Glendale
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Review from D R (Daughter of Resident) published on 9 July 2020 Date of experience: June 2020•Submitted via Postal Review Card•
Overall Experience
My mum has been in Glendale six months now and has had excellent care throughout. Staff extremely helpful when I ring for updates, and I always receive a happy, warm, welcome when visiting. Mum gets plenty of attention and enjoys herself there. Highly recommend, I cannot fault it.
My mum has been in Glendale six months now and has had excellent care throughout. Staff extremely helpful when I ring for updates, and I always receive a happy, warm, welcome when visiting. Mum gets plenty of attention and enjoys herself there. Highly recommend, I cannot fault it.
Review from N B (Daughter of Resident) published on 10 February 2020 Date of experience: January 2020•Submitted via Postal Review Card•
Overall Experience
Glendale is like home from home for my mum, and the whole team is one big family. The standard of care my mum receives is excellent. She is never in her room and enjoys the daily activities. Glendale is always clean and well maintained. Food options are great, and the staff and management are so...
Glendale is like home from home for my mum, and the whole team is one big family. The standard of care my mum receives is excellent. She is never in her room and enjoys the daily activities. Glendale is always clean and well maintained. Food options are great, and the staff and management are so caring. We cannot fault it - 5*.
Review from P B (Stepdaughter of Resident) published on 26 June 2019 Date of experience: June 2019•Submitted via Postal Review Card•
Overall Experience
My step mum had been struggling at home but would not accept help, other than relatives doing shopping.
She was not taking care of herself ie regular visits to GP, her legs are ulcerated, medication was hot and miss. Following a visit from us, ie taken to a GP, where an ambulance was called she...
My step mum had been struggling at home but would not accept help, other than relatives doing shopping.
She was not taking care of herself ie regular visits to GP, her legs are ulcerated, medication was hot and miss. Following a visit from us, ie taken to a GP, where an ambulance was called she ended up in hospital.
She was not taking care of herself ie regular visits to GP, her legs are ulcerated, medication was hot and miss. Following a visit from us, ie taken to a GP, where an ambulance was called she ended up in hospital.
She has been at Glendale for a couple of months. She is well fed, respected, engaged in activities. Staff are kind, alert to her needs. We feel we can ask anything. We feel she is safe which is a big relief.
Review from Ron R (Son of Resident) published on 23 May 2019 Date of experience: May 2019•Submitted via Postal Review Card•
Overall Experience
The staff and the care they give to residents is very good. Staff are always friendly and helpful to visitors. Lots of activities going on if residents wish to join in. Cleanliness in resident's rooms could sometimes be improved.
The staff and the care they give to residents is very good. Staff are always friendly and helpful to visitors. Lots of activities going on if residents wish to join in. Cleanliness in resident's rooms could sometimes be improved.
Review from Alan A (Husband of Resident) published on 14 May 2019 Date of experience: April 2019•Submitted via Postal Review Card•
Overall Experience
I am so lucky in having my wife in a very nice care home so nearby, where I may visit her often. It takes a lot of worry from myself, knowing my wife is being well cared for. Thanks to all the staff. No matter what my wife needs, the carers seem only too pleased to help her.
I am so lucky in having my wife in a very nice care home so nearby, where I may visit her often. It takes a lot of worry from myself, knowing my wife is being well cared for. Thanks to all the staff. No matter what my wife needs, the carers seem only too pleased to help her.
Review from David W (Partner of Resident) published on 14 May 2019 Date of experience: March 2019•Submitted via Postal Review Card•
Overall Experience
We spent six months elsewhere which was OK, but we did not have the good management or set procedures and you have here!
We spent six months elsewhere which was OK, but we did not have the good management or set procedures and you have here!
Review from C E (Daughter of Resident) published on 9 May 2019 Date of experience: April 2019•Submitted via Postal Review Card•
Overall Experience
Overall the standards of care and expertise, help and support are very good.
The friendliness and welcome of staff at Glendale are very good and the attention given to the basic needs of my father is very good. The activities provided are varied and interesting and enable families and residents...
Overall the standards of care and expertise, help and support are very good.
The friendliness and welcome of staff at Glendale are very good and the attention given to the basic needs of my father is very good. The activities provided are varied and interesting and enable families and residents to enjoy time together. We have only had concerns about small losses of items which have mostly been resolved. With thanks.
Review from Simon B (Son of Resident) published on 24 January 2019 Date of experience: December 2018•Submitted via Postal Review Card•
Overall Experience
The staff have a great attitude and are very caring. They always have the interests of the residents at heart. The activities are great and the carers make sure everyone participates where they can.
The staff have a great attitude and are very caring. They always have the interests of the residents at heart. The activities are great and the carers make sure everyone participates where they can.
Review from Denis E (Brother of Resident) published on 19 June 2018 Date of experience: June 2018•Submitted via Postal Review Card•
Overall Experience
I am very pleased with all the help my sister has received for over three years since her husband died.
I am very pleased with all the help my sister has received for over three years since her husband died.
Review from Winifred T (Wife of Resident) published on 24 April 2018 Submitted via Postal Review Card•
Overall Experience
Overall, Glendale is a good care provider. Most staff are caring and considerate and very kind to my husband. We appreciate it when they make conversation with him as we now this helps him feel valued.
Sometimes we think more 1-1 time would help - like having befrienders who come in to help...
Overall, Glendale is a good care provider. Most staff are caring and considerate and very kind to my husband. We appreciate it when they make conversation with him as we now this helps him feel valued.
Sometimes we think more 1-1 time would help - like having befrienders who come in to help reminisce.
Sometimes we think more 1-1 time would help - like having befrienders who come in to help reminisce.
Activities are great and the coordinators work hard. My husband's personal care is generally OK - but sometimes I think his nails are unclean. The food is sometimes less than average.
↩Reply from Hayley Rix, Home manager at Glendale
Thank you for meeting with me to discuss your feedback and confirming that you are very happy with Glendale. We discussed the meals, and we both agreed that even though your husband does not like or want soft meats this is what the SALT team have stated for his safety as he struggles to swallow...
Thank you for meeting with me to discuss your feedback and confirming that you are very happy with Glendale. We discussed the meals, and we both agreed that even though your husband does not like or want soft meats this is what the SALT team have stated for his safety as he struggles to swallow hard foods. In regards to nail care, the nails are trimmed but do need to be cleaned also, this I will pick up with the staff team on the unit. Please be assured that we endeavor to ensure every aspect of our home is of a high standard and aim to rectify any issues as soon as possible.
Review from June H (Daughter of Resident) published on 19 March 2018 Date of experience: February 2018•Submitted via Postal Review Card•
Overall Experience
We are very happy with the care that mum receives from Glendale. Everyone is very caring and friendly and mum seems content. That means a lot to us.
We are very happy with the care that mum receives from Glendale. Everyone is very caring and friendly and mum seems content. That means a lot to us.
Review from Sandra T (Daughter of Resident) published on 16 March 2018 Date of experience: February 2018•Submitted via Postal Review Card•
Overall Experience
Brilliant reception, brilliant care, my father loved it. We as a family were happy knowing he was well cared for.
Much better than other care homes.
Brilliant reception, brilliant care, my father loved it. We as a family were happy knowing he was well cared for.
Much better than other care homes.
Review from Kan F (Cousin of Resident) published on 23 February 2018 Date of experience: January 2018•Submitted via Postal Review Card•
Overall Experience
Warm, clean, attentive and caring.
Fees a bit on the high side but generally an above average care home.
Warm, clean, attentive and caring.
Fees a bit on the high side but generally an above average care home.
Review from Jacqui M (Friend of Resident) published on 16 January 2018 Date of experience: January 2018•Submitted via Postal Review Card•
Overall Experience
It has a lovely atmosphere, staff are caring and kind.
I enjoy visiting my friend and now all the other residents say hello along with the staff.
It has a lovely atmosphere, staff are caring and kind.
I enjoy visiting my friend and now all the other residents say hello along with the staff.
Review from Mike W (Son of Resident) published on 7 November 2017 Date of experience: October 2017•Submitted via Postal Review Card•
Overall Experience
My mother has been in Glendale for 10 months and in that time we have found her care to be very satisfactory. We are pleased with the personal care, food quality and professionalism from all the staff. Various outings/events are available over the year, which is good. My mother specifically enjoys...
My mother has been in Glendale for 10 months and in that time we have found her care to be very satisfactory. We are pleased with the personal care, food quality and professionalism from all the staff. Various outings/events are available over the year, which is good. My mother specifically enjoys access to the gardens and grounds.
Review from George P (Husband of Resident) published on 1 November 2017 Date of experience: October 2017•Submitted via Postal Review Card•
Overall Experience
The lady is wonderful on reception and all the carers too. God bless them all.
The lady is wonderful on reception and all the carers too. God bless them all.
Review from Sheila A (Friend of Resident) published on 22 August 2017 Date of experience: July 2017•Submitted via Postal Review Card•
Overall Experience
As a friend of a resident, I have always found the staff to be very caring, friendly and helpful. The home is kept clean and tidy and residents seem generally content and well cared for. Due to the fact that my friend is younger than most and suffering with dementia, my concern is that she does not...
As a friend of a resident, I have always found the staff to be very caring, friendly and helpful. The home is kept clean and tidy and residents seem generally content and well cared for. Due to the fact that my friend is younger than most and suffering with dementia, my concern is that she does not relate to the other residents due to the age difference, therefore I question if it the right place for her. I also think there should be more physical exercise ie, walking and gentle exercise as she has become much more sedate and slow since being here for 1 year now. I believe she should get out more in the fresh air even for a short walk.
Review from Sandra S (Daughter of Resident) published on 15 May 2017 Date of experience: April 2017•Submitted via Postal Review Card•
Overall Experience
My mum has been for respite several times and is always well cared for. The staff are friendly and professional. She has always enjoyed her stay.
My mum has been for respite several times and is always well cared for. The staff are friendly and professional. She has always enjoyed her stay.
Review from Andrew S (Son of Resident) published on 8 September 2016 Date of experience: August 2016•Submitted via Postal Review Card•
Overall Experience
I always find my mum in a good frame of mind, clean, very well fed and, content and happy. My family and I all feel that the whole team who look after my mum have her care at the forefront of their role and give her a voice, treat her with respect while providing her with good and realistic levels...
I always find my mum in a good frame of mind, clean, very well fed and, content and happy. My family and I all feel that the whole team who look after my mum have her care at the forefront of their role and give her a voice, treat her with respect while providing her with good and realistic levels of independence. We, as a family, are impressed by the way our mum's outlook on her day to day life has improved since she arrived at Glendale and when we visit her we are all made to feel welcome. The whole service comes across as being transparent and honest. Finally, you must know that some of the above are my mum's own words. :)
Review from George K (Friend of Resident) published on 8 July 2016 Date of experience: June 2016•Submitted via Postal Review Card•
Overall Experience
Warm, welcoming environment. Staff were friendly and residents happy. A very pleasant atmosphere. Never expected a care home to be so uplifting.
Warm, welcoming environment. Staff were friendly and residents happy. A very pleasant atmosphere. Never expected a care home to be so uplifting.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 January 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 26 October 2026We currently have two vacancies for care. Please contact Glendale directly for further details.
News (1) & Events (0)
News
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
Upcoming Events
There are no upcoming events for Glendale.
Accreditations
There are no accreditations posted yet for Glendale.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glendale to verify any information. View our terms and conditions. Glendale has an Enhanced Service -what an Enhanced Service includes.