Glendale

Ambleside Avenue, Walton-on-Thames KT12 3LW
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9.5 66 Reviews
  • Glendale, Walton-on-Thames
Glendale in Walton-On-Thames is operated by Anchor and provides residential and dementia care for up to 61 customers in homely and comfortable single ensuite rooms.

The care team ensures customers’ health and care needs are met throughout their time at Glendale through a detailed care plan which is put together with input from loved ones.

Staff receive regular training to ensure their approach to care reflects best practice and they strive to get to know customers properly and build strong relationships to provide the highest levels of care. Meals are cooked freshly on site to each residents' dietary requirements and tastes, with snacks also provided every day.

Anchor operates on a not-for-profit basis, reinvesting funds made back into its retirement properties and care homes to ensure its standards exceed customers’ expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1349
  • Self-Funded Residential Dementia Care: from £1349
  • RESPITE Self-Funded Residential Care: from £1349
  • RESPITE Self-Funded Residential Dementia Care: from £1349

Colleagues at Glendale will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Glendale to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Debbie Reed (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Glendale directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (61)

Visiting

  • Visitors are welcome at Glendale.

Parking

  • Onsite parking is available, including disabled spaces.

Glendale Reviews (66)

9.5

Glendale has a Review Score of 9.5 (9.544) out of 10, based on 13 reviews in the last 2 years.
Over all time Glendale has 66 reviews.

Overall Experience
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Date Published
  • 66
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Reviewer Connection to Glendale
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Total of 66, showing 41-60
Review from Katherine W (Daughter of Resident) published on 12 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Glendale for the last 10 months. He had lived on his own for 3 years until things got too much for him at the age of 93 with a new diagnosis of Vascular Dementia. It took him a few months to settle in and he became quite confused and angry at times. The staff were absolutely fantastic
and he is very settled now and seems to have become more of his old self. I am so relieved that he has moved to Glendale and especially at this time as I know he is completely safe and very well cared for. He loves his routine and although that has changed a little since moving in, he has a new routine which he is very comfortable with. He is a man of few needs, but routine is important to him and the staff at Glendale have responded fantastically to this. I can't praise them enough; there is absolutely no way he would be as content if he were still at home with carers or was being looked after by family.
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Review from Roxi C (Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all the staff so helpful and friendly, not only towards my Nan but to me also. They will go above and beyond to answer any queries or concerns you have to put your mind at rest.
Amazing home and amazing staff.
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Review from John S (Son of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in Glendale for just over a year now. Before choosing Glendale, I did a lot of research and visited six other homes locally.
Glendale has exceeded my expectations in providing care for my mum.
The care staff are friendly and approachable.
The most important thing is that Mum has
settled in and is happy.
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Review from Muriel L (Daughter of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mother has been a resident at Glendale for about 15-years now, and during this time, she has been happy and well cared for. She has a lovely room with lots of her belongings and is encouraged to be as independent as possible with help close at hand if needed. The staff are very helpful and approachable,
and I am always made welcome to speak with them. I am always contacted immediately when there is any reason for concern or other important issues. Over the last few months, all of the staff have worked so hard to make sure the residents are as safe as possible. There is always a choice for meals, and residents dietary needs are met. When I am away, I can relax knowing that Mother is happy and well cared for.
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Review from Jan B (Daughter of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 98-year-old mother has been a resident of Glendale for the past 8-years. She suffers from Parkinson's disease but is sound in mind. In that time, she has received care that has been second to none - so much so, that she regards the carers and staff part of her family! She has always been looked after
with kindness and sensitivity for which we have been particularly grateful during this difficult time when family members have been unable to visit. The staff have gone over and above the call of duty to make sure our mother is happy and comfortable. They have also kept me, my sisters and brother, up to date with any health issues or concerns they may have about our mother and acted quickly to remedy the situation. I would have no hesitation in recommending Glendale care home.
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Review from A T R (Daughter of Resident) published on 28 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has settled into Glendale very well, and that is all to do with the care and compassion in the day to day living at Glendale. The layout is based on small units that feel more family orientated than a care home. My mother tells me how lovely the staff are and how happy she is there, and that
is the most important thing. During Covid-19 I have not been allowed to visit, but there have been daily video calls which mean that my mother remains safe, and we are still connected.
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Review from D R (Daughter of Resident) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Glendale six months now and has had excellent care throughout. Staff extremely helpful when I ring for updates, and I always receive a happy, warm, welcome when visiting. Mum gets plenty of attention and enjoys herself there. Highly recommend, I cannot fault it.
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Review from N B (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Glendale is like home from home for my mum, and the whole team is one big family. The standard of care my mum receives is excellent. She is never in her room and enjoys the daily activities. Glendale is always clean and well maintained. Food options are great, and the staff and management are so caring.
We cannot fault it - 5*.
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Review from P B (Stepdaughter of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My step mum had been struggling at home but would not accept help, other than relatives doing shopping.
She was not taking care of herself ie regular visits to GP, her legs are ulcerated, medication was hot and miss. Following a visit from us, ie taken to a GP, where an ambulance was called she ended
up in hospital.
She has been at Glendale for a couple of months. She is well fed, respected, engaged in activities. Staff are kind, alert to her needs. We feel we can ask anything. We feel she is safe which is a big relief.
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Review from Ron R (Son of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and the care they give to residents is very good. Staff are always friendly and helpful to visitors. Lots of activities going on if residents wish to join in. Cleanliness in resident's rooms could sometimes be improved.
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Review from Alan A (Husband of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am so lucky in having my wife in a very nice care home so nearby, where I may visit her often. It takes a lot of worry from myself, knowing my wife is being well cared for. Thanks to all the staff. No matter what my wife needs, the carers seem only too pleased to help her.
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Review from David W (Partner of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We spent six months elsewhere which was OK, but we did not have the good management or set procedures and you have here!
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Review from C E (Daughter of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the standards of care and expertise, help and support are very good.


The friendliness and welcome of staff at Glendale are very good and the attention given to the basic needs of my father is very good. The activities provided are varied and interesting and enable families and residents to

enjoy time together. We have only had concerns about small losses of items which have mostly been resolved. With thanks.
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Review from Simon B (Son of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have a great attitude and are very caring. They always have the interests of the residents at heart. The activities are great and the carers make sure everyone participates where they can.
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Review from Denis E (Brother of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with all the help my sister has received for over three years since her husband died.
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Review from Winifred T (Wife of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, Glendale is a good care provider. Most staff are caring and considerate and very kind to my husband. We appreciate it when they make conversation with him as we now this helps him feel valued.
Sometimes we think more 1-1 time would help - like having befrienders who come in to help reminisce.
Activities are great and the coordinators work hard. My husband's personal care is generally OK - but sometimes I think his nails are unclean. The food is sometimes less than average.
Reply from Hayley Rix, Home manager at Glendale

Thank you for meeting with me to discuss your feedback and confirming that you are very happy with Glendale. We discussed the meals, and we both agreed that even though your husband does not like or want soft meats this is what the SALT team have stated for his safety as he struggles to swallow hard foods. In regards to nail care, the nails are trimmed but do need to be cleaned also, this I will pick up with the staff team on the unit. Please be assured that we endeavor to ensure every aspect of our home is of a high standard and aim to rectify any issues as soon as possible.

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Review from June H (Daughter of Resident) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the care that mum receives from Glendale. Everyone is very caring and friendly and mum seems content. That means a lot to us.
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Review from Sandra T (Daughter of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant reception, brilliant care, my father loved it. We as a family were happy knowing he was well cared for.
Much better than other care homes.
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Review from Kan F (Cousin of Resident) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warm, clean, attentive and caring.
Fees a bit on the high side but generally an above average care home.
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Review from Jacqui M (Friend of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It has a lovely atmosphere, staff are caring and kind.


I enjoy visiting my friend and now all the other residents say hello along with the staff.

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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Glendale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.560 for Glendale is calculated as follows: ( (102 Excellents x 5) + (35 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 150 Ratings = 4.56
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.984 Points relating to the number of positive Reviews for Glendale is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 12 Positive Reviews ÷ 12.2 = 0.984
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 15 Sep 2025

We currently have two vacancies for care. Please contact Glendale directly for further details.

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Awards / Recognitions (10)

Meet the Team (0)

There are no team members posted.

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