Submit a Review for Primrose House Care Home
72 Crewe Road, Haslington, Crewe, CW1 5QZ
View full details of Primrose House Care HomeLatest Reviews for Primrose House Care Home
08 June 2026
My mum was accepted into Primrose House Care Home two years ago from another care home. This was the best outcome my mum and myself could have wished for. Primrose House is an amazing Home. Every single member of staff that we had dealings with were keen, enthusiastic, kind and always willing to
help. Mum actually flourished for a long time and her condition improved. She went from sleeping most of the days in bed, to always being up and nicely washed and dressed. She was involved in activities and outings and the staff genuinely got to know mum. Mum was settled and at times I saw happiness.
Sadly mum died recently after a period of deterioration and the way she was cared for was so kind and compassionate. I am a nurse with 35 years experience and therefore feel sometimes my expectations are very high My expectations were surpassed. I would not hesitate to recommend Primrose House. My heartfelt thanks to every member of the wonderful team led by the dedicated Jazz.
01 June 2026
Mum is well looked after and I'm always informed as to how she has been. All staff are very friendly and knowledgeable with mums capabilities and keep me informed.
In the four weeks of being here mum has always been clean and well looked after. She has been outside enjoying the sunshine and has
even been on a trip to a garden centre.
It would appear a lot of thought is put into the running of Primrose House and myself and my family are happy to see her live here with dignity and care.
22 May 2026
The staff are wonderful - mum can be a challenge and are so amazing with her - can't praise them enough for the care that they provide for her. We are grateful for the care and attention they give her and they keep us fully updated about her
12 May 2026
Susanne, Jas, and the whole team at Primrose House have been warm, welcoming, caring and professional from the first to the last. They took excellent care of Janice, getting to know her, and treating her with the respect and dignity she deserved. The team at Primrose house made us realise that you
don't always know what excellent care looks like until you see it - it went far beyond care for her bodily needs. The team took the time to connect with Janice at her level, even reading the bible to her and helping to arrange visits from a Priest. They're observant, attentive, and made Janice's last months as comfortable and caring an experience as we could have wished for. We couldn't have asked for better care. Thank you.
11 February 2026
Mum had a fall which is to be expected with her current condition
I was contacted straight away by the staff as was the ambulance services, care for mum was spot on and the right decision made by the home
Mum was assessed at the hospital and allowed back to Primrose house 30 hours later
While her
time at the hospital was very traumatic for us both, Primrose house care and warmth for mum was second to non
She returned to an open door and a lovely night carer who helped her out of the car, the person in charge listened to my report back as the hospital had failed to do this and I was able to see her being settled back in before I left at midnight
The next day when we visited she became emotional, again the staff all stepped in with lovely words and care and some timely pain relief to help her to settle
I was so relieved to get her back home to primrose house and to see her enjoying the daily activities again
Thankyou all
06 January 2026
I visited Mum today and as always she was relaxed, comfortable, clean and contented. The staff in Primrose House are always attentive and cheerful, nothing is too much trouble for them and they know my Mum so well despite her being mostly incommunicative these days. Compared to the previous home
she was at where she had a number of falls and was anxious and often angry with staff, today she had a smile for everyone and seems so happy at Primrose House. They really know how to help dementia patients and I am so happy with Mum's care at the home. Thank you everyone at Primrose House for your kindness, diligence and care x
02 January 2026
My husband was at Primrose House for almost 2 years. The staff team are incredible in their unfailing kindness to and caring of the residents. The home is light and airy and I love that it's all on one level with access to lovely gardens and not stuck on the top floor as is the case for residents
with dementia in many homes. The sitting and dining rooms are spacious, airy and well decorated. Visitors are made to feel very welcome. I can't praise the staff highly enough for the care and compassion shown, not just to my husband but to the family also in what has been a difficult time . We were kept up to date with all aspects of my husband's care and as his illness progressed, the level of care he received was outstanding.
05 September 2025
I have visited Primrose House today. It was so enjoyable, a very different experience than last time. One of the carers is lovely giving my friend a yogurt and a cup of tea. She was patient, chatty, friendly and caring, just as I would expect. Thank you.
03 April 2025
I visited my mum today as we usually do on a Monday to take her out, when visiting it was a very nice suprise to see that one of the domestic carers had revamped my mums room with new curtains flowers and a lovely blanket on the bed, i enquired who was responsible for making the room look so
beautiful, it was a member of staff who had decorated the room to look more homely and inviting. I personally thanked her for being so thoughtful when we took mum to her room she cried with happiness and said it didn't look like her
room. All the staff are excellent and work hard to care for all the residents.
We are happy knowing that my mum is cared for by all the staff at primrose house. A big thank you to all the staff also a big thank you to that particular member of staff for making my mum feel so happy today.
21 March 2025
My dad has been at Primrose House Care Home for just over a year and we couldn't wish for a nicer more caring place for him to stay. All the staff from the cleaners to management are the most kindest caring people I've ever met and seeing how well my dad is doing and how well he's looked after is
reassuring for all our family.
21 March 2025
When there was a crisis and no other home would consider my father-in-law for placement, a member of staff put my mind at ease, she assessed face to face all the staff are so lovely and when we visit my father-in-law always appears settled and calm. Dementia is a cruel disease but Primrose offer us
peace of mind.
28 February 2025
This care home has been amazing from when my relative arrived, it's great to see the entertainment, play with bats and balls, hats and melody singing, every staff member we have met should be praised for their professionalism towards the patients, so pleased with what we have seen. Value for money
the owners get a lot out of patients' money, give the staff a good bonus out of.
19 February 2025
The home is clean, warm and has a nice atmosphere. Primrose House is excellent, the staff are all kind, caring and chat as if known them for longer than we have. Father-in-law always looked clean, comfortable and had all his personal things from home around him, staff took time to chat with him
about his life and likes which he enjoyed. They keep us up to date on his health at every event. We can never thank them enough, every single one of you.
22 January 2025
My aunt has lived at Primrose House Care Home for over 10 years. The care she receives is always excellent. The staff are helpful, friendly and her care needs are reviewed with us every few months. She now eats a pureed diet and has one to one care. The staff are patient and kind. Although she is
unable to walk anymore my aunt is regularly moved out of bed into the lounge or dining room and it's nice to see her sitting with the other residents. Her personal care is good. The home is currently being refurnished, the lounge area is lovely and comfortable. Decorated nicely at Christmas time.
17 January 2025
Since moving my mother from Staffordshire, we are very happy with the move. Mum looks cleaner, happier and back to her cheeky self.
We love that she is interacting now - she was withdrawn, but now she is very happy, and we are very happy with her care, the staff (exceptional, by the way), the
food, drinks etc.
Mum has said she likes being here, at her previous home she wanted to go out/get out, but now she enjoys being in care. Well done all, we are very grateful.
21 October 2024
My Mother arrived here from another home after respite care, she was confused in pain from several falls, and unable to stand. She had virtually stopped eating. The kind, cheerful care she has experienced here has meant that she is happier, more relaxed, starting to look more alert, and trying to
walk and eat independently again. I feel confident that she is safe, happy, and well looked after. She is friends with all the staff and is always clean, well turned out, and even stimulating activities to do.
18 October 2024
My mother-in-law lived at Primrose House for 18 months. She suffered from advanced Alzheimer's. All the care, auxiliary, and management staff treated her, and us, with care and respect. It was reassuring to know Mum was being looked after so well. As she approached the end of life, the team made her
passing comfortable and calm. They kept us informed and were so helpful. We're grateful that Mum got to spend her last 18 months at Primrose House.
24 July 2024
Excellent care received, Primrose House is home from home, we couldn't have wished for a better place. Lovely caring staff who go out of their way in every aspect.
04 July 2024
Primrose House is a true home-from-home. All the staff, without exception, make living here the very best that it can be. Each individual is valued, encouraged and wlloed to be their own selves whilst given great food, facilities, safety and security. Visitors are welcomed and everyone receives more
warmth than I ever thought possible. The whole ethos wraps around residents and families alike and provides complete care.
Wonderful and thank you.
13 May 2024
When my dad came to Primrose House Care Home, he could not walk after his strokes and falls. Thanks to the staff for their care, support and kindness. He is now looking and living his best life. Every time we came to see Dad, every member of staff smiles and talks to us. Thank you for giving my dad
his life back and dignity.
Latest Reviews for Primrose House Care Home
08 June 2026
My mum was accepted into Primrose House Care Home two years ago from another care home. This was the best outcome my mum and myself could have wished for. Primrose House is an amazing Home. Every single member of staff that we had dealings with were keen, enthusiastic, kind and always willing to
help. Mum actually flourished for a long time and her condition improved. She went from sleeping most of the days in bed, to always being up and nicely washed and dressed. She was involved in activities and outings and the staff genuinely got to know mum. Mum was settled and at times I saw happiness.
Sadly mum died recently after a period of deterioration and the way she was cared for was so kind and compassionate. I am a nurse with 35 years experience and therefore feel sometimes my expectations are very high My expectations were surpassed. I would not hesitate to recommend Primrose House. My heartfelt thanks to every member of the wonderful team led by the dedicated Jazz.
01 June 2026
Mum is well looked after and I'm always informed as to how she has been. All staff are very friendly and knowledgeable with mums capabilities and keep me informed.
In the four weeks of being here mum has always been clean and well looked after. She has been outside enjoying the sunshine and has
even been on a trip to a garden centre.
It would appear a lot of thought is put into the running of Primrose House and myself and my family are happy to see her live here with dignity and care.
22 May 2026
The staff are wonderful - mum can be a challenge and are so amazing with her - can't praise them enough for the care that they provide for her. We are grateful for the care and attention they give her and they keep us fully updated about her
12 May 2026
Susanne, Jas, and the whole team at Primrose House have been warm, welcoming, caring and professional from the first to the last. They took excellent care of Janice, getting to know her, and treating her with the respect and dignity she deserved. The team at Primrose house made us realise that you
don't always know what excellent care looks like until you see it - it went far beyond care for her bodily needs. The team took the time to connect with Janice at her level, even reading the bible to her and helping to arrange visits from a Priest. They're observant, attentive, and made Janice's last months as comfortable and caring an experience as we could have wished for. We couldn't have asked for better care. Thank you.
11 February 2026
Mum had a fall which is to be expected with her current condition
I was contacted straight away by the staff as was the ambulance services, care for mum was spot on and the right decision made by the home
Mum was assessed at the hospital and allowed back to Primrose house 30 hours later
While her
time at the hospital was very traumatic for us both, Primrose house care and warmth for mum was second to non
She returned to an open door and a lovely night carer who helped her out of the car, the person in charge listened to my report back as the hospital had failed to do this and I was able to see her being settled back in before I left at midnight
The next day when we visited she became emotional, again the staff all stepped in with lovely words and care and some timely pain relief to help her to settle
I was so relieved to get her back home to primrose house and to see her enjoying the daily activities again
Thankyou all
06 January 2026
I visited Mum today and as always she was relaxed, comfortable, clean and contented. The staff in Primrose House are always attentive and cheerful, nothing is too much trouble for them and they know my Mum so well despite her being mostly incommunicative these days. Compared to the previous home
she was at where she had a number of falls and was anxious and often angry with staff, today she had a smile for everyone and seems so happy at Primrose House. They really know how to help dementia patients and I am so happy with Mum's care at the home. Thank you everyone at Primrose House for your kindness, diligence and care x
02 January 2026
My husband was at Primrose House for almost 2 years. The staff team are incredible in their unfailing kindness to and caring of the residents. The home is light and airy and I love that it's all on one level with access to lovely gardens and not stuck on the top floor as is the case for residents
with dementia in many homes. The sitting and dining rooms are spacious, airy and well decorated. Visitors are made to feel very welcome. I can't praise the staff highly enough for the care and compassion shown, not just to my husband but to the family also in what has been a difficult time . We were kept up to date with all aspects of my husband's care and as his illness progressed, the level of care he received was outstanding.
05 September 2025
I have visited Primrose House today. It was so enjoyable, a very different experience than last time. One of the carers is lovely giving my friend a yogurt and a cup of tea. She was patient, chatty, friendly and caring, just as I would expect. Thank you.
03 April 2025
I visited my mum today as we usually do on a Monday to take her out, when visiting it was a very nice suprise to see that one of the domestic carers had revamped my mums room with new curtains flowers and a lovely blanket on the bed, i enquired who was responsible for making the room look so
beautiful, it was a member of staff who had decorated the room to look more homely and inviting. I personally thanked her for being so thoughtful when we took mum to her room she cried with happiness and said it didn't look like her
room. All the staff are excellent and work hard to care for all the residents.
We are happy knowing that my mum is cared for by all the staff at primrose house. A big thank you to all the staff also a big thank you to that particular member of staff for making my mum feel so happy today.
21 March 2025
My dad has been at Primrose House Care Home for just over a year and we couldn't wish for a nicer more caring place for him to stay. All the staff from the cleaners to management are the most kindest caring people I've ever met and seeing how well my dad is doing and how well he's looked after is
reassuring for all our family.
21 March 2025
When there was a crisis and no other home would consider my father-in-law for placement, a member of staff put my mind at ease, she assessed face to face all the staff are so lovely and when we visit my father-in-law always appears settled and calm. Dementia is a cruel disease but Primrose offer us
peace of mind.
28 February 2025
This care home has been amazing from when my relative arrived, it's great to see the entertainment, play with bats and balls, hats and melody singing, every staff member we have met should be praised for their professionalism towards the patients, so pleased with what we have seen. Value for money
the owners get a lot out of patients' money, give the staff a good bonus out of.
19 February 2025
The home is clean, warm and has a nice atmosphere. Primrose House is excellent, the staff are all kind, caring and chat as if known them for longer than we have. Father-in-law always looked clean, comfortable and had all his personal things from home around him, staff took time to chat with him
about his life and likes which he enjoyed. They keep us up to date on his health at every event. We can never thank them enough, every single one of you.
22 January 2025
My aunt has lived at Primrose House Care Home for over 10 years. The care she receives is always excellent. The staff are helpful, friendly and her care needs are reviewed with us every few months. She now eats a pureed diet and has one to one care. The staff are patient and kind. Although she is
unable to walk anymore my aunt is regularly moved out of bed into the lounge or dining room and it's nice to see her sitting with the other residents. Her personal care is good. The home is currently being refurnished, the lounge area is lovely and comfortable. Decorated nicely at Christmas time.
17 January 2025
Since moving my mother from Staffordshire, we are very happy with the move. Mum looks cleaner, happier and back to her cheeky self.
We love that she is interacting now - she was withdrawn, but now she is very happy, and we are very happy with her care, the staff (exceptional, by the way), the
food, drinks etc.
Mum has said she likes being here, at her previous home she wanted to go out/get out, but now she enjoys being in care. Well done all, we are very grateful.
21 October 2024
My Mother arrived here from another home after respite care, she was confused in pain from several falls, and unable to stand. She had virtually stopped eating. The kind, cheerful care she has experienced here has meant that she is happier, more relaxed, starting to look more alert, and trying to
walk and eat independently again. I feel confident that she is safe, happy, and well looked after. She is friends with all the staff and is always clean, well turned out, and even stimulating activities to do.
18 October 2024
My mother-in-law lived at Primrose House for 18 months. She suffered from advanced Alzheimer's. All the care, auxiliary, and management staff treated her, and us, with care and respect. It was reassuring to know Mum was being looked after so well. As she approached the end of life, the team made her
passing comfortable and calm. They kept us informed and were so helpful. We're grateful that Mum got to spend her last 18 months at Primrose House.
24 July 2024
Excellent care received, Primrose House is home from home, we couldn't have wished for a better place. Lovely caring staff who go out of their way in every aspect.
04 July 2024
Primrose House is a true home-from-home. All the staff, without exception, make living here the very best that it can be. Each individual is valued, encouraged and wlloed to be their own selves whilst given great food, facilities, safety and security. Visitors are welcomed and everyone receives more
warmth than I ever thought possible. The whole ethos wraps around residents and families alike and provides complete care.
Wonderful and thank you.
13 May 2024
When my dad came to Primrose House Care Home, he could not walk after his strokes and falls. Thanks to the staff for their care, support and kindness. He is now looking and living his best life. Every time we came to see Dad, every member of staff smiles and talks to us. Thank you for giving my dad
his life back and dignity.