At Primrose House care home, situated within the village of Haslington in Crewe, the caring and professional team support older people to lead their best lives with personalised dementia care.
Purpose-built and carefully designed, residents at Primrose House benefit from a choice of lounges to relax or socialise with friends, each featuring comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; with some offering...
At Primrose House care home, situated within the village of Haslington in Crewe, the caring and professional team support older people to lead their best lives with personalised dementia care.
Purpose-built and carefully designed, residents at Primrose House benefit from a choice of lounges to relax or socialise with friends, each featuring comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; with some offering views across the garden as well as three sitting rooms and a dining area, with views out onto the garden. The enclosed garden and pretty patio, cared for by some of the residents, is a popular place to sit and relax in the company of friends and relatives. All bright and comfortable bedrooms and living areas are easily accessible, ensuring inclusivity for all residents.
Committed to delivering personalised and empowering care, the care team at Primrose House dedicate time to learn about each person they support, allowing them to not only cover their care needs but also ensure there are opportunities for them to get involved with life at the home. And the catering team take the same approach, designing and delivering varied menus to suit individual taste and requirement, full of nutritional and enjoyable meals to be enjoyed each day, whether dining with fellow residents or welcoming friends and family for a visit.
Primrose House is a focal point of the Haslington community, and residents are encouraged to socialise and enjoy their local area as much as possible, helping them to feel more at home.
Contact Primrose House Care Home to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Primrose House Care Home for full pricing details and T&Cs.
Primrose House Care Home has a Review Score of 9.9 (9.887) out of 10, based on 20 reviews in the last 2 years.
Over all time Primrose House Care Home has 93 reviews.
Mum moved from another care home in August. The team have settled her in so well and beyond my expectations. I have real confidence in the team led by Dawn and Jazz. Suzanne and Chloe have both been great and everyone is always welcoming. I always see Mum being treated with respect and dignity.
Mum moved from another care home in August. The team have settled her in so well and beyond my expectations. I have real confidence in the team led by Dawn and Jazz. Suzanne and Chloe have both been great and everyone is always welcoming. I always see Mum being treated with respect and dignity.
Thank you so very much for your lovely feedback. It is lovely to read/know and understand that we are making a positive difference to each and every one of our wonderful residents and that families and friends can see that.
Mum has settled in very well. Staff are very friendly, always smiling, welcoming and approachable. Mum always looks well cared for and the home is always clean, with a homely decor. The daily activities are excellent and varied and we love seeing mum taking part. It's always a pleasure to visit.
Mum has settled in very well. Staff are very friendly, always smiling, welcoming and approachable. Mum always looks well cared for and the home is always clean, with a homely decor. The daily activities are excellent and varied and we love seeing mum taking part. It's always a pleasure to visit.
Thank you for your lovely feedback. We are so pleased to hear that your mum has settled in well and that you enjoy seeing her take part in the varied activities. It is wonderful to know you find the home clean, welcoming and homely, and that visiting is always such a pleasure.
Excellent , lovely, kind and thoughtful staff . The nursing care is good and the team seem to work together to create and calm and happy environment for the residents . They have entertainment and different activities going on most days .
Excellent , lovely, kind and thoughtful staff . The nursing care is good and the team seem to work together to create and calm and happy environment for the residents . They have entertainment and different activities going on most days .
Thank you for your kind words. We always try our upmost to ensure the residents feel valued, respected and loved
to understand what's happening around her and can become very distressed. It was all managed with the minimum of disruption to...
It's hard to see your Mum disappearing to dementia and I feel the staff are very supportive of me as well as her.
Thank you for sharing this, and for trusting Primrose House with your mum's care. We're so glad mum has settled and is safe and as happy as she can be. We'll pass your thanks on to everyone.
It was obvious from the first time we walked in that Primrose House was a special place, one with a real sense...
Whilst it's been hard losing mum for what feels like the second time (first time being to dementia), it definitely hurts less knowing that she had a good ending, and that's what Primrose House ensured for her and gifted us, and for which we're truly grateful.
Thank you for such heartfelt words. We're deeply sorry for the loss of your mum, and touched that her time with us brought you comfort. Creating a community built on compassion, dignity and respect is what we strive for every day, and knowing she settled so well and was cared for as she deserved means a great deal to the whole team at Primrose House. Thank you for trusting us with her care.
My mum was accepted into Primrose House Care Home two years ago from another care home. This was the best outcome my mum and myself could have wished for. Primrose House is an amazing Home. Every single member of staff that we had dealings with were keen, enthusiastic, kind and always willing to...
Sadly mum died recently after a period of deterioration and the way she was cared for was so kind and compassionate. I am a nurse with 35 years experience and therefore feel sometimes my expectations are very high My expectations were surpassed. I would not hesitate to recommend Primrose House. My heartfelt thanks to every member of the wonderful team led by the dedicated Jazz.
Thank you for such moving words, and we're so sorry for the loss of your mum. To say her care surpassed the expectations of a nurse of 35 years is praise the team will hold close, as they will your kind words about her final days. Jazz and everyone at Primrose House will be touched. Our heartfelt condolences to you and your family.
In the four weeks of being here mum has always been clean and well looked after. She has been outside enjoying the sunshine and has...
It would appear a lot of thought is put into the running of Primrose House and myself and my family are happy to see her live here with dignity and care.
Thank you for your kind words. It's lovely to hear Mum is settled and well looked after, out enjoying the sunshine and even a trip to the garden centre. We'll pass your thanks on to everyone at Primrose House.
The staff are wonderful - mum can be a challenge and are so amazing with her - can't praise them enough for the care that they provide for her. We are grateful for the care and attention they give her and they keep us fully updated about her
The staff are wonderful - mum can be a challenge and are so amazing with her - can't praise them enough for the care that they provide for her. We are grateful for the care and attention they give her and they keep us fully updated about her
Thank you for your kind words. We'll pass your thanks on to everyone.
Susanne, Jas, and the whole team at Primrose House have been warm, welcoming, caring and professional from the first to the last. They took excellent care of Janice, getting to know her, and treating her with the respect and dignity she deserved. The team at Primrose house made us realise that you...
Susanne, Jas, and the whole team at Primrose House have been warm, welcoming, caring and professional from the first to the last. They took excellent care of Janice, getting to know her, and treating her with the respect and dignity she deserved. The team at Primrose house made us realise that you don't always know what excellent care looks like until you see it - it went far beyond care for her bodily needs. The team took the time to connect with Janice at her level, even reading the bible to her and helping to arrange visits from a Priest. They're observant, attentive, and made Janice's last months as comfortable and caring an experience as we could have wished for. We couldn't have asked for better care. Thank you.
Thank you for such a moving review. It means a great deal to hear that Susanne, Jas and the team cared for Janice so completely. We'll pass your thanks on to everyone at Primrose House.
While...
Thankyou all
I visited Mum today and as always she was relaxed, comfortable, clean and contented. The staff in Primrose House are always attentive and cheerful, nothing is too much trouble for them and they know my Mum so well despite her being mostly incommunicative these days. Compared to the previous home...
I visited Mum today and as always she was relaxed, comfortable, clean and contented. The staff in Primrose House are always attentive and cheerful, nothing is too much trouble for them and they know my Mum so well despite her being mostly incommunicative these days. Compared to the previous home she was at where she had a number of falls and was anxious and often angry with staff, today she had a smile for everyone and seems so happy at Primrose House. They really know how to help dementia patients and I am so happy with Mum's care at the home. Thank you everyone at Primrose House for your kindness, diligence and care x
My husband was at Primrose House for almost 2 years. The staff team are incredible in their unfailing kindness to and caring of the residents. The home is light and airy and I love that it's all on one level with access to lovely gardens and not stuck on the top floor as is the case for residents...
My husband was at Primrose House for almost 2 years. The staff team are incredible in their unfailing kindness to and caring of the residents. The home is light and airy and I love that it's all on one level with access to lovely gardens and not stuck on the top floor as is the case for residents with dementia in many homes. The sitting and dining rooms are spacious, airy and well decorated. Visitors are made to feel very welcome. I can't praise the staff highly enough for the care and compassion shown, not just to my husband but to the family also in what has been a difficult time . We were kept up to date with all aspects of my husband's care and as his illness progressed, the level of care he received was outstanding.
I have visited Primrose House today. It was so enjoyable, a very different experience than last time. One of the carers is lovely giving my friend a yogurt and a cup of tea. She was patient, chatty, friendly and caring, just as I would expect. Thank you.
I have visited Primrose House today. It was so enjoyable, a very different experience than last time. One of the carers is lovely giving my friend a yogurt and a cup of tea. She was patient, chatty, friendly and caring, just as I would expect. Thank you.
I visited my mum today as we usually do on a Monday to take her out, when visiting it was a very nice suprise to see that one of the domestic carers had revamped my mums room with new curtains flowers and a lovely blanket on the bed, i enquired who was responsible for making the room look so...
We are happy knowing that my mum is cared for by all the staff at primrose house. A big thank you to all the staff also a big thank you to that particular member of staff for making my mum feel so happy today.
My dad has been at Primrose House Care Home for just over a year and we couldn't wish for a nicer more caring place for him to stay. All the staff from the cleaners to management are the most kindest caring people I've ever met and seeing how well my dad is doing and how well he's looked after is...
My dad has been at Primrose House Care Home for just over a year and we couldn't wish for a nicer more caring place for him to stay. All the staff from the cleaners to management are the most kindest caring people I've ever met and seeing how well my dad is doing and how well he's looked after is reassuring for all our family.
When there was a crisis and no other home would consider my father-in-law for placement, a member of staff put my mind at ease, she assessed face to face all the staff are so lovely and when we visit my father-in-law always appears settled and calm. Dementia is a cruel disease but Primrose offer us...
When there was a crisis and no other home would consider my father-in-law for placement, a member of staff put my mind at ease, she assessed face to face all the staff are so lovely and when we visit my father-in-law always appears settled and calm. Dementia is a cruel disease but Primrose offer us peace of mind.
This care home has been amazing from when my relative arrived, it's great to see the entertainment, play with bats and balls, hats and melody singing, every staff member we have met should be praised for their professionalism towards the patients, so pleased with what we have seen. Value for money...
This care home has been amazing from when my relative arrived, it's great to see the entertainment, play with bats and balls, hats and melody singing, every staff member we have met should be praised for their professionalism towards the patients, so pleased with what we have seen. Value for money the owners get a lot out of patients' money, give the staff a good bonus out of.
The home is clean, warm and has a nice atmosphere. Primrose House is excellent, the staff are all kind, caring and chat as if known them for longer than we have. Father-in-law always looked clean, comfortable and had all his personal things from home around him, staff took time to chat with him...
The home is clean, warm and has a nice atmosphere. Primrose House is excellent, the staff are all kind, caring and chat as if known them for longer than we have. Father-in-law always looked clean, comfortable and had all his personal things from home around him, staff took time to chat with him about his life and likes which he enjoyed. They keep us up to date on his health at every event. We can never thank them enough, every single one of you.
My aunt has lived at Primrose House Care Home for over 10 years. The care she receives is always excellent. The staff are helpful, friendly and her care needs are reviewed with us every few months. She now eats a pureed diet and has one to one care. The staff are patient and kind. Although she is...
My aunt has lived at Primrose House Care Home for over 10 years. The care she receives is always excellent. The staff are helpful, friendly and her care needs are reviewed with us every few months. She now eats a pureed diet and has one to one care. The staff are patient and kind. Although she is unable to walk anymore my aunt is regularly moved out of bed into the lounge or dining room and it's nice to see her sitting with the other residents. Her personal care is good. The home is currently being refurnished, the lounge area is lovely and comfortable. Decorated nicely at Christmas time.
We love that she is interacting now - she was withdrawn, but now she is very happy, and we are very happy with her care, the staff (exceptional, by the way), the...
Mum has said she likes being here, at her previous home she wanted to go out/get out, but now she enjoys being in care. Well done all, we are very grateful.
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HC-One’s Primrose House Care Home in Haslington, Crewe, has proudly won the Training and Development of the Year award at the National Care Awards 2025 on Friday 7th November at...
HC-One’s Primrose House Care Home in Haslington, Crewe, has been proudly shortlisted for the Training and Development of the Year award at the National Care Awards 2025, recognising its outstanding...
HC-One’s Hollymere House and Primrose House Care Homes in Haslington, Crewe, Cheshire, were delighted to receive a visit from Connor Naismith, MP for Crewe and Nantwich, on Friday 1st August....
There are no upcoming events for Primrose House Care Home.
There are no accreditations posted yet for Primrose House Care Home.
Dawn is a registered care home manager with over 20 years' leadership experience across hospital, residential, nursing and specialist dementia care...
Dawn is a registered care home manager with over 20 years' leadership experience across hospital, residential, nursing and specialist dementia care settings. She has managed multi-disciplinary teams of up to 60 staff, strengthening retention through mentorship and continuous training, and holds a Level 5 Diploma in Leadership for Health and Social Care. A Registered General Nurse with more than 22 years of experience, she recently led a team recognised as winners at the National Care Awards for their work in dementia training and development. Dawn believes a care home should feel like a true community, and is committed to fostering a safe, respectful and vibrant environment where residents and their families feel heard, valued and safe.
Jasmin holds a Bachelor of Science in Nursing and works as a nurse preceptor, supporting newly registered nurses and nursing associates to transition...
Jasmin holds a Bachelor of Science in Nursing and works as a nurse preceptor, supporting newly registered nurses and nursing associates to transition confidently into professional practice. She leads the Dementia Coach Team at Primrose, which was named Training and Development of the Year at the National Care Awards in 2025, and was herself a finalist for Dementia Care Manager at the same awards. She has been with the company for 26 years, a true reflection of how much she enjoys her role. For Jasmin, the most rewarding part of being a deputy manager in dementia care is providing person-centred care that enhances residents' quality of life while maintaining their dignity, comfort and independence as far as possible.
Knowing she can make a meaningful difference every day motivates her to keep delivering the highest standard of care, working towards her aim of making the home the best dementia home it can be. She also enjoys leading and supporting staff to develop their skills and confidence, creating a positive working environment, and places great importance on supporting residents' families through open communication and the reassurance that their loved one is receiving the best possible care.
Cem leads the housekeeping team to a top-tier standard of cleanliness, keeping the day-to-day operation running seamlessly because a clean home is a...
Cem leads the housekeeping team to a top-tier standard of cleanliness, keeping the day-to-day operation running seamlessly because a clean home is a happy home. He also prides himself on being able to track down almost any lost property, right down to a missing shoe: if in doubt, ask Cem. He emigrated to England from Istanbul over ten years ago and has a real love of fish, so when he is not around the home, he can often be found tending his carp pond, out fishing, or enjoying a plate of calamari. He also has a taste for fine dining and a good, strong bottle of red.
If Rob can't fix it, it needs replacing. Rob has worked at Primrose for a number of years and prides himself on keeping the home in shipshape...
If Rob can't fix it, it needs replacing. Rob has worked at Primrose for a number of years and prides himself on keeping the home in shipshape condition. His role covers keeping all equipment in good working order and staying on top of the everyday knocks and chips to the paintwork. He enjoys helping residents with odd jobs so they stay included around their home. A former mechanic, he can usually be found tinkering with something.
Kate's role is all about enriching the lives of everyone living in the home, planning and delivering activities for residents and involving families...
Kate's role is all about enriching the lives of everyone living in the home, planning and delivering activities for residents and involving families and staff along the way. She loves seeing the difference she makes: the smiles and laughter are what make the job worthwhile. She enjoys getting to know families and learning about residents' lives, so she can help everyone live their best life at Primrose House.
Rose is passionate about creating a happy, engaging and meaningful environment where every resident feels valued, respected and included. With the...
Rose is passionate about creating a happy, engaging and meaningful environment where every resident feels valued, respected and included. With the support of her colleague, she helps plan and deliver a varied programme of activities and experiences that support physical, emotional, social and cognitive wellbeing, making sure there is something for all the home's dementia residents to enjoy. When she is not at work, she can often be found on one of the local buses around Crewe or down at the local bingo hall.
The care home lists weekly fees per person from £1,559 for residential dementia care (respite from £1,715) and from £1,835 for nursing dementia care (respite from £2,020). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 42 Single Rooms.
Own Furniture if required, Smoking not permitted, Minibus or other transport, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.
2.1 mile(s) as the crow flies, distance by road may be significantly further.
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