Primrose House Care Home

72 Crewe Road, Haslington, Crewe CW1 5QZ

Located within the village of Haslington in Crewe, Primrose House Care Home is a purpose built 42 bedded property offering dementia nursing care.

Residents have a choice of lounges to relax or socialise with friends which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

This lovely home has three sitting rooms and a dining area, with views out onto the garden. The enclosed garden and pretty patio, cared for by some of the residents, is a popular place to sit and relax in the
company of friends and relatives. All bright and comfortable bedrooms and living areas are easily accessible.

Chefs at Primrose House pride themselves on knowing the tastes of residents and prepare a choice of home cooked, fresh, nutritional meals and cater for any dietary and cultural needs.

At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Alison Brown (Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Epilepsy • Hearing Impairment • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 42

Rooms with ensuite WC: 42

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Primrose House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Primrose House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Primrose House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.611 for Primrose House Care Home is calculated as follows: ( (233 Excellents x 5) + (106 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 355 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Primrose House Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 18 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Primrose House Care Home has a Review Score of 9.6 (9.611) from 30 Reviews


Average Ratings

  • Excellent
    23
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Primrose House Care Home?

  • Extremely LIKELY
    27
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Primrose House Care Home

  • Daughter of Resident/Service User
    14
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

A very warm and welcoming home. Very helpful in every way and professional in their approach to caring for my dad. He is thriving here, eating and looking well. Very settled. Thank you.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has only been here a short time and I am very satisfied with his care and how comfortable he is.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am very happy with Primrose House and my dad appears happy and comfortable and looks well.
This room is always clean and tidy. The staff are always visible and ready to help.
Staff have remained the same and seem happy at their work.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I find my experience very heartwarming and upsetting, after 4 years of visiting my mother I thought it would get better but it does not. Thank God she is being looked after by an exceptional team of people. Thank you all!

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Lovely, clean care home. The staff are really good and spend time with the residents ensuring all is ok, always make time for the relatives as well. I always feel welcome. Care in the home is good.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Excellent care and communication with family members. The home gives you the feeling that your loved one will be well looked after and delivers on all fronts. The family would like to thank all the staff for all their hard work looking after dad.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   5 out of 5

All the staff are kind and caring and go the extra mile to make the residents feel safe, secure and loved.

Can't thank them enough.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The staff are extremely helpful and take great care of my mum. They constantly check that my mum is OK and encourage her to take part in activities.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

A really good care home - staff are very good and friendly. Mother is very contented.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4 out of 5

Satisfied with the care and the care home.

How likely would you be to recommend Primrose House Care Home? Likely

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Average Rating:   3.7 out of 5

I was heartbroken when my husband had to go into care, but since he has been in Primrose, he has settled in very well and the staff have been excellent with him. I now have no worries about his health and his safety because the staff on all shifts are so caring. Thank you for giving me peace of mind.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I find Primrose House a very happy and relaxing place to be. They look after my sister very well indeed. Would recommend this care home to anyone.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very happy with the overall care my mother is receiving. Staff are very helpful and listen to any concerns I may have. I've seen great improvements to the home the last few years. Overall appearance is good lots of different features and seating areas as you walk along the corridors.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Excellent.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since arriving here, dad has improved an awful lot, his care is great and my sister and I are very pleased.
Dad joins in and enjoys all the activities that are put on in the home.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have found all the staff helpful and extremely kind to everyone, residents and visitors.
I visit daily and the care is of the highest standard.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother enjoyed her time at Primrose House. Staff were very friendly and I found no fault with the level of care the staff showed. Members of the team were present at my mother's funeral which was a very kind gesture.

How likely would you be to recommend Primrose House Care Home? Likely

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Average Rating:   4 out of 5

Father is well cared for and all his needs are met, he is treated very well and with respect.
The home seems to well run, trying at all times to meet the resident's needs - personally, socially and medically.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mum became a resident of Primrose House in December 2016.
I visit her at least twice a week at different times and days and she is always clean and tidy. I have always found the staff to be very caring and friendly. The bedrooms are all very light and airy and there is plenty of room for residents to wander in safety, which is important for my mum because she likes to walk around regularly.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My family are very happy with the care provided to my father. He is safe and well looked after. If he requires medical attention, he will receive it and we will be informed by the staff.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

First impressions; staff are very pleasant. Facilities are good. Rooms are excellent. Management is very approachable. Nurses are very 'on the ball'.

After Dad's stroke and ultimate stay in hospital, he transferred to Primrose House. It was apparent that this was the wrong facility for his needs and staff soon raised these concerns, for which I am very grateful. They helped to get him into a proper sleep routine, which had been disrupted by his stroke and arranged a case review to get him re-homed.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My Mum was at Primrose House for five years.
Over that time there has been improvements and updating to the premises to a high standard.
Each room has its own toilet and sink and a lovely outdoor view.
Also most important for an EMI home is security.
I had no worries of my Mum being able to leave.
Also, there are three day rooms, one of the most important things.
Management sets a good compassionate lead which helps for teamwork.
A lot of the carers have worked together for many years, this meant they got to know my Mum well on her long journey with Alzheimer's.
I nominate all the nursing staff and carers for The Carers of the Month of March.
They all showed such TLC toward my Mum especially in the final week of her life.
They showed dignity, care, compassion and love.
This was expressed to me while I kept a vigil over my Mum, thereby making it more bearable at that very sad time.
A month has now passed, one thing that really touched my heart was they saw to Mum's belongings and packed them, so when I came to get them all I had to do was put them in the car, such a relief.
Thank you to all staff at Primrose House you are not forgotten.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I never cease to be amazed at the way the carers show affection and respect to the residents, even though some of the residents can be cross and even violet.

How likely would you be to recommend Primrose House Care Home? Likely

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Average Rating:   4.1 out of 5

Every time I visit my friend I am fascinated with the many activities in place for the residents. The staff's personalities really make the experience for the service users special. Nothing is too much to ask and the nurses and carers especially ensure that the residents are okay. I am satisfied that my friend is well looked after as she tells me continuously of how she likes it here. If any of my family need care in their lives here would be the first place I would send them without a doubt. Terrific.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I visited Primrose House over Christmas. There was a lovely welcoming atmosphere. All the staff were engaging with the resident sand the positive rapport was clean to see. Lovely home. I would be happy for my family to be placed there.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My dad spent a year in Primrose House. It was clean and tidy but occasionally I had to ask for his bedroom floor to be mopped (he couldn't remember to use the loo). The staff were always obliging, always kind to dad and kept him clean, tidy and fed. He was taken on a couple of short outings, I accompanied him, There were relatives meetings - a time to share with each other and the staff were supportive to relatives. Although activities were provided, staff had little time to support individuals with 1:1 assistance. In the ideal world, a few more staff members are needed, they all tried hard.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

HC-One, Careline Team at Primrose House Care Home responded to this review on 19 Dec 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Thank you for your kind words and please be reassured that the social stimulation of our Residents is one of our key priorities and we look at deploying our staff in the most effective manner to ensure the individual Resident's choices and well-being are achieved.

I always find the staff friendly but professional, courteous and extremely professional, compassionate and caring.
The staff providing the end of life care to my dad were wonderful. He was in good hands at the end and so were we.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The home provided all the necessary requirements that my mother needed. All the staff were very kind, caring and attentive. I feel that the time she spent there was a happy time for her. Everyone at the home made us feel welcome every time we visited, they were easy to talk to, very helpful and nothing was ever too much trouble for them. We can certainly say they gave her dignity.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Review was very thorough. Everything was very clearly explained.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Overall I enjoy living with my friends, I have the support of the care staff day and night. I enjoy the daily activities - especially the music. I like to have afternoon tea with my friends and care staff. I always feel welcome, I look forward to meal times as there is always lots of choice and I get to chose what I fancy.

How likely would you be to recommend Primrose House Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Alison

Alison Brown

Job Title: Home Manager

Description:

Introducing Alison Brown
Home Manager at Primrose House, Crewe

What does ‘kindness’ mean to you?

“For me it is simple, kind care means ensuring that somebody feels safe, comfortable and loved.”

As a Registered Nurse, Alison has gained many years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked at HC-One for a number of years, Alison shares the company’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Primrose House.

When asked what she enjoys most about her role, Alison remarked: “Purely the opportunity to make a difference.”

Away from work, Alison enjoys cooking, arts and crafts and taking holidays.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Primrose House Care Home