






At Primrose House care home, situated within the village of Haslington in Crewe, the caring and professional team support older people to lead their best lives with personalised dementia care.
Purpose-built and carefully designed, residents at Primrose House benefit from a choice of lounges to relax or socialise with friends, each featuring comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; with some offering...
Care Provided by Primrose House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
Facilities
- Own Furniture if required
- Smoking not permitted
- Minibus or other transport
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Primrose House Care Home for full pricing details and T&Cs.
Contact Primrose House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bridge Oak Care Homes
- Private Owned
Person in charge
- Dawn Sadler(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2000
- Number of floors: 1
Room Information
- Single Rooms (42)
Primrose House Care Home Reviews (89)
Primrose House Care Home has a Review Score of 9.8 (9.821) out of 10, based on 18 reviews in the last 2 years.
Over all time Primrose House Care Home has 89 reviews.
Over that time there has been improvements and updating to the premises to a high standard.
Each room has its own toilet and sink and a lovely outdoor view.
Also most important for an EMI home is security.
I had no worries of my Mum being able to leave.
Also, there are three day rooms, one of the most important things.
Management sets a good compassionate lead which helps for teamwork.
A lot of the carers have worked together for many years, this meant they got to know my Mum well on her long journey with Alzheimer's.
I nominate all the nursing staff and carers for The Carers of the Month of March.
They all showed such TLC toward my Mum especially in the final week of her life.
They showed dignity, care, compassion and love.
This was expressed to me while I kept a vigil over my Mum, thereby making it more bearable at that very sad time.
A month has now passed, one thing that really touched my heart was they saw to Mum's belongings and packed them, so when I came to get them all I had to do was put them in the car, such a relief.
Thank you to all staff at Primrose House you are not forgotten.
I never cease to be amazed at the way the carers show affection and respect to the residents, even though some of the residents can be cross and even violet.
Every time I visit my friend I am fascinated with the many activities in place for the residents. The staff's personalities really make the experience for the service users special. Nothing is too much to ask and the nurses and carers especially ensure that the residents are okay. I am satisfied that my friend is well looked after as she tells me continuously of how she likes it here. If any of my family need care in their lives here would be the first place I would send them without a doubt. Terrific.
I visited Primrose House over Christmas. There was a lovely welcoming atmosphere. All the staff were engaging with the resident sand the positive rapport was clean to see. Lovely home. I would be happy for my family to be placed there.
My dad spent a year in Primrose House. It was clean and tidy but occasionally I had to ask for his bedroom floor to be mopped (he couldn't remember to use the loo). The staff were always obliging, always kind to dad and kept him clean, tidy and fed. He was taken on a couple of short outings, I accompanied him, There were relatives meetings - a time to share with each other and the staff were supportive to relatives. Although activities were provided, staff had little time to support individuals with 1:1 assistance. In the ideal world, a few more staff members are needed, they all tried hard.
Thank you for your kind words and please be reassured that the social stimulation of our Residents is one of our key priorities and we look at deploying our staff in the most effective manner to ensure the individual Resident's choices and well-being are achieved.
The staff providing the end of life care to my dad were wonderful. He was in good hands at the end and so were we.
The home provided all the necessary requirements that my mother needed. All the staff were very kind, caring and attentive. I feel that the time she spent there was a happy time for her. Everyone at the home made us feel welcome every time we visited, they were easy to talk to, very helpful and nothing was ever too much trouble for them. We can certainly say they gave her dignity.
Review was very thorough. Everything was very clearly explained.
Overall I enjoy living with my friends, I have the support of the care staff day and night. I enjoy the daily activities - especially the music. I like to have afternoon tea with my friends and care staff. I always feel welcome, I look forward to meal times as there is always lots of choice and I get to chose what I fancy.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 12 Nov 2025
HC-One’s Primrose House Care Home in Haslington, Crewe, has proudly won the Training and Development of the Year award at the National Care Awards 2025 on Friday 7th November at...
- 01 Oct 2025
HC-One’s Primrose House Care Home in Haslington, Crewe, has been proudly shortlisted for the Training and Development of the Year award at the National Care Awards 2025, recognising its outstanding...
- 19 Sep 2025
HC-One’s Hollymere House and Primrose House Care Homes in Haslington, Crewe, Cheshire, were delighted to receive a visit from Connor Naismith, MP for Crewe and Nantwich, on Friday 1st August....
There are no upcoming events for Primrose House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Primrose House Care Home.
Accreditations
There are no accreditations posted yet for Primrose House Care Home.
Meet the Team (1)

Home Manager at Primrose House, Haslington
What does ‘kindness’ mean to you?
“Kind care is shown through every Colleague and visitor within Primrose House showing kindness in every aspect of care provided whether it be through actions, or talking. All our Residents are our main priority and a ‘Happy Resident’ means a ‘Happy Home’.”
As a dedicated registered nurse, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Her main responsibilities are to ensure that all of the Residents are made to feel safe, secure, at home in their surroundings, and happy and to make each day a positive experience for each and every one of them.
Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Primrose House care home. Dawn regularly helps to hand out food parcels to the elderly and vulnerable people in the community.
When asked what she enjoys most about her role, Dawn remarked:
“Hearing the laughter throughout the home from both Colleagues and Residents”
Outside of work, Dawn is a semi-professional photographer and also enjoys making cakes for celebrations. She also has two wonderful children; a daughter and a son.
If you would like to find out more information about Primrose House, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose House Care Home to verify any information. View our terms and conditions. Primrose House Care Home has an Enhanced Service -more info.