Primrose House Care Home

72 Crewe Road, Haslington, Crewe CW1 5QZ
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9.8 84 Reviews
  • Primrose House Care Home, Crewe
At Primrose House care home, situated within the village of Haslington in Crewe, the caring and professional team support older people to lead their best lives with personalised dementia care.

Purpose-built and carefully designed, residents at Primrose House benefit from a choice of lounges to relax or socialise with friends, each featuring comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; with some offering views across the garden as well as three sitting rooms and a dining area, with views out onto the garden. The enclosed garden and pretty patio, cared for by some of the residents, is a popular place to sit and relax in the company of friends and relatives. All bright and comfortable bedrooms and living areas are easily accessible, ensuring inclusivity for all residents.

Committed to delivering personalised and empowering care, the care team at Primrose House dedicate time to learn about each person they support, allowing them to not only cover their care needs but also ensure there are opportunities for them to get involved with life at the home. And the catering team take the same approach, designing and delivering varied menus to suit individual taste and requirement, full of nutritional and enjoyable meals to be enjoyed each day, whether dining with fellow residents or welcoming friends and family for a visit.

Primrose House is a focal point of the Haslington community, and residents are encouraged to socialise and enjoy their local area as much as possible, helping them to feel more at home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1464

These prices are only a guideline, please contact Primrose House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Dawn Sadler (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000
  • Number of floors: 1

Room Information

  • Single Rooms (42)

Primrose House Care Home Reviews (84)

9.8

Primrose House Care Home has a Review Score of 9.8 (9.844) out of 10, based on 19 reviews in the last 2 years.
Over all time Primrose House Care Home has 84 reviews.

Overall Experience
  • 65
  • 19
  • 0
  • 0
  • 0
Date Published
  • 84
  • 5
  • 12
  • 19
  • 65
Reviewer Connection to Primrose House Care Home
  • 30
  • 17
  • 11
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 84, showing 81-84
Review from Jackie W (Daughter of Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the staff friendly but professional, courteous and extremely professional, compassionate and caring.
The staff providing the end of life care to my dad were wonderful. He was in good hands at the end and so were we.
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Review from Paul L (Son of Resident) published on 4 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home provided all the necessary requirements that my mother needed. All the staff were very kind, caring and attentive. I feel that the time she spent there was a happy time for her. Everyone at the home made us feel welcome every time we visited, they were easy to talk to, very helpful and nothing
was ever too much trouble for them. We can certainly say they gave her dignity.
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Review from S J (Daughter of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Review was very thorough. Everything was very clearly explained.
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Review from M E (Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I enjoy living with my friends, I have the support of the care staff day and night. I enjoy the daily activities - especially the music. I like to have afternoon tea with my friends and care staff. I always feel welcome, I look forward to meal times as there is always lots of choice and I get
to chose what I fancy.
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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Primrose House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.844 for Primrose House Care Home is calculated as follows: ( (193 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 224 Ratings = 4.844
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Primrose House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Dawn

Dawn Sadler

Job Title: Home Manager

Introducing Dawn Sadler
Home Manager at Primrose House, Haslington


What does ‘kindness’ mean to you?


“Kind care is shown through every Colleague and visitor within Primrose House showing kindness in every aspect of care provided whether it be through actions, or talking. All our Residents are our main priority and a ‘Happy Resident’ means a ‘Happy Home’.”


As a dedicated registered nurse, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Her main responsibilities are to ensure that all of the Residents are made to feel safe, secure, at home in their surroundings, and happy and to make each day a positive experience for each and every one of them.


Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Primrose House care home. Dawn regularly helps to hand out food parcels to the elderly and vulnerable people in the community.


When asked what she enjoys most about her role, Dawn remarked:


“Hearing the laughter throughout the home from both Colleagues and Residents”


Outside of work, Dawn is a semi-professional photographer and also enjoys making cakes for celebrations. She also has two wonderful children; a daughter and a son.


If you would like to find out more information about Primrose House, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose House Care Home to verify any information. View our terms and conditions. Primrose House Care Home has an Enhanced Service - more info.