At Primrose House care home, situated within the village of Haslington in Crewe, the caring and professional team support older people to lead their best lives with personalised dementia care.
Purpose-built and carefully designed, residents at Primrose House benefit from a choice of lounges to relax or socialise with friends, each featuring comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; with some offering...
At Primrose House care home, situated within the village of Haslington in Crewe, the caring and professional team support older people to lead their best lives with personalised dementia care.
Purpose-built and carefully designed, residents at Primrose House benefit from a choice of lounges to relax or socialise with friends, each featuring comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; with some offering views across the garden as well as three sitting rooms and a dining area, with views out onto the garden. The enclosed garden and pretty patio, cared for by some of the residents, is a popular place to sit and relax in the company of friends and relatives. All bright and comfortable bedrooms and living areas are easily accessible, ensuring inclusivity for all residents.
Committed to delivering personalised and empowering care, the care team at Primrose House dedicate time to learn about each person they support, allowing them to not only cover their care needs but also ensure there are opportunities for them to get involved with life at the home. And the catering team take the same approach, designing and delivering varied menus to suit individual taste and requirement, full of nutritional and enjoyable meals to be enjoyed each day, whether dining with fellow residents or welcoming friends and family for a visit.
Primrose House is a focal point of the Haslington community, and residents are encouraged to socialise and enjoy their local area as much as possible, helping them to feel more at home.
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Primrose House Care Home has a Review Score of 9.9 (9.887) out of 10, based on 20 reviews in the last 2 years.
Over all time Primrose House Care Home has 93 reviews.
My mother enjoyed her time at Primrose House. Staff were very friendly and I found no fault with the level of care the staff showed. Members of the team were present at my mother's funeral which was a very kind gesture.
My mother enjoyed her time at Primrose House. Staff were very friendly and I found no fault with the level of care the staff showed. Members of the team were present at my mother's funeral which was a very kind gesture.
My family are very happy with the care provided to my father. He is safe and well looked after. If he requires medical attention, he will receive it and we will be informed by the staff.
My family are very happy with the care provided to my father. He is safe and well looked after. If he requires medical attention, he will receive it and we will be informed by the staff.
I visit her at least twice a week at different times and days and she is always clean and tidy. I have always found the staff to be very caring and friendly. The bedrooms are all very light and airy and there is plenty of room for...
I visit her at least twice a week at different times and days and she is always clean and tidy. I have always found the staff to be very caring and friendly. The bedrooms are all very light and airy and there is plenty of room for residents to wander in safety, which is important for my mum because she likes to walk around regularly.
First impressions; staff are very pleasant. Facilities are good. Rooms are excellent. Management is very approachable. Nurses are very 'on the ball'.
After Dad's stroke and ultimate stay in hospital, he transferred to Primrose House. It was apparent that this was the wrong facility for his...
First impressions; staff are very pleasant. Facilities are good. Rooms are excellent. Management is very approachable. Nurses are very 'on the ball'.
After Dad's stroke and ultimate stay in hospital, he transferred to Primrose House. It was apparent that this was the wrong facility for his needs and staff soon raised these concerns, for which I am very grateful. They helped to get him into a proper sleep routine, which had been disrupted by his stroke and arranged a case review to get him re-homed.
I had no worries of my Mum being able to...
Thank you to all staff at Primrose House you are not forgotten.
I never cease to be amazed at the way the carers show affection and respect to the residents, even though some of the residents can be cross and even violet.
I never cease to be amazed at the way the carers show affection and respect to the residents, even though some of the residents can be cross and even violet.
Every time I visit my friend I am fascinated with the many activities in place for the residents. The staff's personalities really make the experience for the service users special. Nothing is too much to ask and the nurses and carers especially ensure that the residents are okay. I am satisfied...
Every time I visit my friend I am fascinated with the many activities in place for the residents. The staff's personalities really make the experience for the service users special. Nothing is too much to ask and the nurses and carers especially ensure that the residents are okay. I am satisfied that my friend is well looked after as she tells me continuously of how she likes it here. If any of my family need care in their lives here would be the first place I would send them without a doubt. Terrific.
I visited Primrose House over Christmas. There was a lovely welcoming atmosphere. All the staff were engaging with the resident sand the positive rapport was clean to see. Lovely home. I would be happy for my family to be placed there.
I visited Primrose House over Christmas. There was a lovely welcoming atmosphere. All the staff were engaging with the resident sand the positive rapport was clean to see. Lovely home. I would be happy for my family to be placed there.
My dad spent a year in Primrose House. It was clean and tidy but occasionally I had to ask for his bedroom floor to be mopped (he couldn't remember to use the loo). The staff were always obliging, always kind to dad and kept him clean, tidy and fed. He was taken on a couple of short outings, I...
My dad spent a year in Primrose House. It was clean and tidy but occasionally I had to ask for his bedroom floor to be mopped (he couldn't remember to use the loo). The staff were always obliging, always kind to dad and kept him clean, tidy and fed. He was taken on a couple of short outings, I accompanied him, There were relatives meetings - a time to share with each other and the staff were supportive to relatives. Although activities were provided, staff had little time to support individuals with 1:1 assistance. In the ideal world, a few more staff members are needed, they all tried hard.
Thank you for your kind words and please be reassured that the social stimulation of our Residents is one of our key priorities and we look at deploying our staff in the most effective manner to ensure the individual Resident's choices and well-being are achieved.
The staff providing the end of life care to my dad were wonderful. He was in good hands at the end and so were we.
The staff providing the end of life care to my dad were wonderful. He was in good hands at the end and so were we.
The home provided all the necessary requirements that my mother needed. All the staff were very kind, caring and attentive. I feel that the time she spent there was a happy time for her. Everyone at the home made us feel welcome every time we visited, they were easy to talk to, very helpful and...
The home provided all the necessary requirements that my mother needed. All the staff were very kind, caring and attentive. I feel that the time she spent there was a happy time for her. Everyone at the home made us feel welcome every time we visited, they were easy to talk to, very helpful and nothing was ever too much trouble for them. We can certainly say they gave her dignity.
Review was very thorough. Everything was very clearly explained.
Review was very thorough. Everything was very clearly explained.
Overall I enjoy living with my friends, I have the support of the care staff day and night. I enjoy the daily activities - especially the music. I like to have afternoon tea with my friends and care staff. I always feel welcome, I look forward to meal times as there is always lots of choice and I...
Overall I enjoy living with my friends, I have the support of the care staff day and night. I enjoy the daily activities - especially the music. I like to have afternoon tea with my friends and care staff. I always feel welcome, I look forward to meal times as there is always lots of choice and I get to chose what I fancy.
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HC-One’s Primrose House Care Home in Haslington, Crewe, has proudly won the Training and Development of the Year award at the National Care Awards 2025 on Friday 7th November at...
HC-One’s Primrose House Care Home in Haslington, Crewe, has been proudly shortlisted for the Training and Development of the Year award at the National Care Awards 2025, recognising its outstanding...
HC-One’s Hollymere House and Primrose House Care Homes in Haslington, Crewe, Cheshire, were delighted to receive a visit from Connor Naismith, MP for Crewe and Nantwich, on Friday 1st August....
There are no upcoming events for Primrose House Care Home.
There are no accreditations posted yet for Primrose House Care Home.
Dawn is a registered care home manager with over 20 years' leadership experience across hospital, residential, nursing and specialist dementia care...
Dawn is a registered care home manager with over 20 years' leadership experience across hospital, residential, nursing and specialist dementia care settings. She has managed multi-disciplinary teams of up to 60 staff, strengthening retention through mentorship and continuous training, and holds a Level 5 Diploma in Leadership for Health and Social Care. A Registered General Nurse with more than 22 years of experience, she recently led a team recognised as winners at the National Care Awards for their work in dementia training and development. Dawn believes a care home should feel like a true community, and is committed to fostering a safe, respectful and vibrant environment where residents and their families feel heard, valued and safe.
Jasmin holds a Bachelor of Science in Nursing and works as a nurse preceptor, supporting newly registered nurses and nursing associates to transition...
Jasmin holds a Bachelor of Science in Nursing and works as a nurse preceptor, supporting newly registered nurses and nursing associates to transition confidently into professional practice. She leads the Dementia Coach Team at Primrose, which was named Training and Development of the Year at the National Care Awards in 2025, and was herself a finalist for Dementia Care Manager at the same awards. She has been with the company for 26 years, a true reflection of how much she enjoys her role. For Jasmin, the most rewarding part of being a deputy manager in dementia care is providing person-centred care that enhances residents' quality of life while maintaining their dignity, comfort and independence as far as possible.
Knowing she can make a meaningful difference every day motivates her to keep delivering the highest standard of care, working towards her aim of making the home the best dementia home it can be. She also enjoys leading and supporting staff to develop their skills and confidence, creating a positive working environment, and places great importance on supporting residents' families through open communication and the reassurance that their loved one is receiving the best possible care.
Cem leads the housekeeping team to a top-tier standard of cleanliness, keeping the day-to-day operation running seamlessly because a clean home is a...
Cem leads the housekeeping team to a top-tier standard of cleanliness, keeping the day-to-day operation running seamlessly because a clean home is a happy home. He also prides himself on being able to track down almost any lost property, right down to a missing shoe: if in doubt, ask Cem. He emigrated to England from Istanbul over ten years ago and has a real love of fish, so when he is not around the home, he can often be found tending his carp pond, out fishing, or enjoying a plate of calamari. He also has a taste for fine dining and a good, strong bottle of red.
If Rob can't fix it, it needs replacing. Rob has worked at Primrose for a number of years and prides himself on keeping the home in shipshape...
If Rob can't fix it, it needs replacing. Rob has worked at Primrose for a number of years and prides himself on keeping the home in shipshape condition. His role covers keeping all equipment in good working order and staying on top of the everyday knocks and chips to the paintwork. He enjoys helping residents with odd jobs so they stay included around their home. A former mechanic, he can usually be found tinkering with something.
Kate's role is all about enriching the lives of everyone living in the home, planning and delivering activities for residents and involving families...
Kate's role is all about enriching the lives of everyone living in the home, planning and delivering activities for residents and involving families and staff along the way. She loves seeing the difference she makes: the smiles and laughter are what make the job worthwhile. She enjoys getting to know families and learning about residents' lives, so she can help everyone live their best life at Primrose House.
Rose is passionate about creating a happy, engaging and meaningful environment where every resident feels valued, respected and included. With the...
Rose is passionate about creating a happy, engaging and meaningful environment where every resident feels valued, respected and included. With the support of her colleague, she helps plan and deliver a varied programme of activities and experiences that support physical, emotional, social and cognitive wellbeing, making sure there is something for all the home's dementia residents to enjoy. When she is not at work, she can often be found on one of the local buses around Crewe or down at the local bingo hall.
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