Search...

Primrose House Care Home

72 Crewe Road, Haslington, Crewe, Cheshire CW1 5QZ
Bridge Oak Care Homes Logo
Jobs
Primrose House Care Home logo
Primrose House Care Home, Crewe
Primrose House Care Home, Crewe
Primrose House Care Home, Crewe

At Primrose House care home, situated within the village of Haslington in Crewe, the caring and professional team support older people to lead their best lives with personalised dementia care.

Purpose-built and carefully designed, residents at Primrose House benefit from a choice of lounges to relax or socialise with friends, each featuring comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; with some offering...  

Care Provided by Primrose House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,559From £1,715
Nursing Dementia CareFrom £1,835From £2,020

Contact Primrose House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Dawn Sadler(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2000
  • Number of floors: 1

Room Information

  • Single Rooms (42)

Primrose House Care Home Reviews (89)

Submit a Review
9.8

Primrose House Care Home has a Review Score of 9.8 (9.821) out of 10, based on 18 reviews in the last 2 years. Over all time Primrose House Care Home has 89 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Primrose House Care Home
Loading...
Showing 89 reviews matching selected criteria
Review from Mark B (Son-in-law of Resident) published on 5 May 2021 Submitted via Postal Card
Overall Experience

The staff are always friendly and treat my in-laws with dignity and respect. My wife and I have been happy that they could be together in such a good home, especially at such a difficult time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret B (Wife of Resident) published on 24 March 2021 Submitted via Postal Card
Overall Experience

Very happy at Primrose House, settled in well. Staff are so lovely and caring.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Phil B (Son of Resident) published on 22 March 2021 Submitted via Postal Card
Overall Experience

Very friendly staff who genuinely care for residents. Good communications to family. I feel completely confident that my mum's needs are being met and that she is safe and looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K D (Son of Resident) published on 21 January 2021 Submitted via Postal Card
Overall Experience

Excellent indoor visit considering the circumstances. Very efficient and helpful staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B S (Brother of Resident) published on 21 January 2021 Submitted via Postal Card
Overall Experience

I am very pleased with the way my sister is treated, she is happy and settled which makes me feels easy in my mind about her care. Thank you for looking after her so well she has always enjoyed living here. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Wife of Resident) published on 21 January 2021 Submitted via Postal Card
Overall Experience
Everyone has been very kind and supportive as I have missed my husband so much. He has settled in well which is very reassuring and I feel he is in such safe hands. Indoor visits are fantastic long may they continue.

Thank you, you all do such a marvellous job.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Moira L (Daughter of Resident) published on 12 January 2021 Submitted via Postal Card
Overall Experience

Great care home. Always friendly and have time for both relatives and residents. Lovely location.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A J (Son of Resident) published on 8 January 2021 Submitted via Postal Card
Overall Experience

The staff at Primrose have been pro-actively good in communicating with other family members, especially during this Covid Pandemic. They have shown themselves as attentive to my mother and providing my mother with all the support which she needs. Primrose has been pro-active when my mother has needed outside medical attention and they have kept me informed. My mother's well being has been a priority to them and this can be seen in my mother's expressions to them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L M (Son of Resident) published on 8 January 2021 Submitted via Postal Card
Overall Experience

Since moving to Primrose House, my mother has been treated with kindness and dignity. The staff are attentive and understanding and they are well trained. The facilities are clean and well maintained and the home is good at communicating with family members. I have confidence in the home being a comfortable residence for Mum in her advancing years.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P C (Sister of Resident) published on 3 September 2020 Submitted via Postal Card
Overall Experience

The staff at Primrose House looked after my sister for 18 months, she received wonderful care and attention, especially during the last month of her life. We knew she was in very caring hands and treated with kindness and compassion.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A D (Friend of Resident) published on 3 September 2020 Submitted via Postal Card
Overall Experience

Staff are so caring. Residents are always well and happy. Window visits are carried out so well. I have also had staff take the time to keep in touch via skype.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Vicky M (Daughter of Resident) published on 19 March 2020 Submitted via Website
Overall Experience

My Dad was at Primrose for nearly 6-years. He had vascular dementia and was quite characterful at times. The staff looked after him so well and came to love him with all his traits that the disease brings. Sadly Dad passed away last week at the home, and we as a family were with him. The home looked after us all through this sad time with support from everyone, and they were all very respectful. I just wanted to say thank you for caring for my Dad through this time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ricky B (Son-in-law of Resident) published on 7 August 2019 Submitted via Postal Card
Overall Experience
I have only praise for a really professional and caring team.

The facilities and staff are amazing. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amanda R (Granddaughter of Resident) published on 5 August 2019 Submitted via Postal Card
Overall Experience

Primrose has a lovely, friendly atmosphere. Nothing seems too much trouble for the staff who treat the residents with great respect and dignity. My nan has been here for 3 years and is always happy in her own little world.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Friend of Resident) published on 5 August 2019 Submitted via Postal Card
Overall Experience

My friend is well looked after and always seems happy when I visit.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Laura H (Granddaughter of Resident) published on 8 January 2019 Submitted via Postal Card
Overall Experience
My nan has been in this home for 2 years and I can honestly say the care they have given my nan has been excellent. Each time I've visited, I've always been greeted with a smile and asked if there's anything I need I.e cup of tea or coffee. Since my nan has been in the home my grandad has found the whole situation so upsetting but with the help of the staff, he's felt happy and grateful that the staff have helped and comforted my nan and that means the world to us all as a family. The home is very clean and my nan's room is so warm and comfortable.

Overall, I would highly recommend this care home to anyone. If you're looking for your loved one to be looked after with such loving care, this is the place to come.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M W (Wife of Resident) published on 12 September 2018 Submitted via Postal Card
Overall Experience
Very helpful and friendly staff. Always keen to keep us informed.

A lovely atmosphere, staff/patient ratio excellent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Val R (Wife of Resident) published on 28 August 2018 Submitted via Postal Card
Overall Experience

The facilities are first rate. The staff are friendly and caring. We couldn't ask for anything better.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane C (Niece of Resident) published on 11 July 2018 Submitted via Postal Card
Overall Experience

Always a pleasure to visit Primrose House. My uncle is well cared for and there is always a good atmosphere amongst the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kenneth D (Son of Resident) published on 11 June 2018 Submitted via Postal Card
Overall Experience

The way in which the staff deal with my father is very caring, respectful and with concern they are always helpful and put my father's interests first and I can only praise all the staff highly in all respects.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (0)

News
  • 12 Nov 2025

    HC-One’s Primrose House Care Home in Haslington, Crewe, has proudly won the Training and Development of the Year award at the National Care Awards 2025 on Friday 7th November at...

  • 01 Oct 2025

    HC-One’s Primrose House Care Home in Haslington, Crewe, has been proudly shortlisted for the Training and Development of the Year award at the National Care Awards 2025, recognising its outstanding...

  • 19 Sep 2025

    HC-One’s Hollymere House and Primrose House Care Homes in Haslington, Crewe, Cheshire, were delighted to receive a visit from Connor Naismith, MP for Crewe and Nantwich, on Friday 1st August....

Upcoming Events

There are no upcoming events for Primrose House Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Primrose House Care Home.

Accreditations

There are no accreditations posted yet for Primrose House Care Home.

Meet the Team (1)

Dawn Sadler
Dawn SadlerJob Title:Home Manager
Introducing Dawn Sadler

Home Manager at Primrose House, Haslington

What does ‘kindness’ mean to you?

“Kind care is shown through every Colleague and visitor within Primrose House showing kindness in every aspect of care provided whether it be through actions, or talking. All our Residents are our main priority and a ‘Happy Resident’ means a ‘Happy Home’.”

As a dedicated registered nurse, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Her main responsibilities are to ensure that all of the Residents are made to feel safe, secure, at home in their surroundings, and happy and to make each day a positive experience for each and every one of them.

Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Primrose House care home. Dawn regularly helps to hand out food parcels to the elderly and vulnerable people in the community.

When asked what she enjoys most about her role, Dawn remarked:

“Hearing the laughter throughout the home from both Colleagues and Residents”

Outside of work, Dawn is a semi-professional photographer and also enjoys making cakes for celebrations. She also has two wonderful children; a daughter and a son.

If you would like to find out more information about Primrose House, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose House Care Home to verify any information. View our terms and conditions. Primrose House Care Home has an Enhanced Service -more info.