






At Primrose House care home, situated within the village of Haslington in Crewe, the caring and professional team support older people to lead their best lives with personalised dementia care.
Purpose-built and carefully designed, residents at Primrose House benefit from a choice of lounges to relax or socialise with friends, each featuring comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; with some offering...
Care Provided by Primrose House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
Facilities
- Own Furniture if required
- Smoking not permitted
- Minibus or other transport
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Primrose House Care Home for full pricing details and T&Cs.
Contact Primrose House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bridge Oak Care Homes
- Private Owned
Person in charge
- Dawn Sadler(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2000
- Number of floors: 1
Room Information
- Single Rooms (42)
Primrose House Care Home Reviews (89)
Primrose House Care Home has a Review Score of 9.8 (9.821) out of 10, based on 18 reviews in the last 2 years.
Over all time Primrose House Care Home has 89 reviews.
The staff are always friendly and treat my in-laws with dignity and respect. My wife and I have been happy that they could be together in such a good home, especially at such a difficult time.
Very happy at Primrose House, settled in well. Staff are so lovely and caring.
Very friendly staff who genuinely care for residents. Good communications to family. I feel completely confident that my mum's needs are being met and that she is safe and looked after.
Excellent indoor visit considering the circumstances. Very efficient and helpful staff.
I am very pleased with the way my sister is treated, she is happy and settled which makes me feels easy in my mind about her care. Thank you for looking after her so well she has always enjoyed living here. Thank you.
Thank you, you all do such a marvellous job.
Great care home. Always friendly and have time for both relatives and residents. Lovely location.
The staff at Primrose have been pro-actively good in communicating with other family members, especially during this Covid Pandemic. They have shown themselves as attentive to my mother and providing my mother with all the support which she needs. Primrose has been pro-active when my mother has needed outside medical attention and they have kept me informed. My mother's well being has been a priority to them and this can be seen in my mother's expressions to them.
Since moving to Primrose House, my mother has been treated with kindness and dignity. The staff are attentive and understanding and they are well trained. The facilities are clean and well maintained and the home is good at communicating with family members. I have confidence in the home being a comfortable residence for Mum in her advancing years.
The staff at Primrose House looked after my sister for 18 months, she received wonderful care and attention, especially during the last month of her life. We knew she was in very caring hands and treated with kindness and compassion.
Staff are so caring. Residents are always well and happy. Window visits are carried out so well. I have also had staff take the time to keep in touch via skype.
My Dad was at Primrose for nearly 6-years. He had vascular dementia and was quite characterful at times. The staff looked after him so well and came to love him with all his traits that the disease brings. Sadly Dad passed away last week at the home, and we as a family were with him. The home looked after us all through this sad time with support from everyone, and they were all very respectful. I just wanted to say thank you for caring for my Dad through this time.
The facilities and staff are amazing. Thank you.
Primrose has a lovely, friendly atmosphere. Nothing seems too much trouble for the staff who treat the residents with great respect and dignity. My nan has been here for 3 years and is always happy in her own little world.
My friend is well looked after and always seems happy when I visit.
Overall, I would highly recommend this care home to anyone. If you're looking for your loved one to be looked after with such loving care, this is the place to come.
A lovely atmosphere, staff/patient ratio excellent.
The facilities are first rate. The staff are friendly and caring. We couldn't ask for anything better.
Always a pleasure to visit Primrose House. My uncle is well cared for and there is always a good atmosphere amongst the staff.
The way in which the staff deal with my father is very caring, respectful and with concern they are always helpful and put my father's interests first and I can only praise all the staff highly in all respects.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 12 Nov 2025
HC-One’s Primrose House Care Home in Haslington, Crewe, has proudly won the Training and Development of the Year award at the National Care Awards 2025 on Friday 7th November at...
- 01 Oct 2025
HC-One’s Primrose House Care Home in Haslington, Crewe, has been proudly shortlisted for the Training and Development of the Year award at the National Care Awards 2025, recognising its outstanding...
- 19 Sep 2025
HC-One’s Hollymere House and Primrose House Care Homes in Haslington, Crewe, Cheshire, were delighted to receive a visit from Connor Naismith, MP for Crewe and Nantwich, on Friday 1st August....
There are no upcoming events for Primrose House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Primrose House Care Home.
Accreditations
There are no accreditations posted yet for Primrose House Care Home.
Meet the Team (1)

Home Manager at Primrose House, Haslington
What does ‘kindness’ mean to you?
“Kind care is shown through every Colleague and visitor within Primrose House showing kindness in every aspect of care provided whether it be through actions, or talking. All our Residents are our main priority and a ‘Happy Resident’ means a ‘Happy Home’.”
As a dedicated registered nurse, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Her main responsibilities are to ensure that all of the Residents are made to feel safe, secure, at home in their surroundings, and happy and to make each day a positive experience for each and every one of them.
Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Primrose House care home. Dawn regularly helps to hand out food parcels to the elderly and vulnerable people in the community.
When asked what she enjoys most about her role, Dawn remarked:
“Hearing the laughter throughout the home from both Colleagues and Residents”
Outside of work, Dawn is a semi-professional photographer and also enjoys making cakes for celebrations. She also has two wonderful children; a daughter and a son.
If you would like to find out more information about Primrose House, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose House Care Home to verify any information. View our terms and conditions. Primrose House Care Home has an Enhanced Service -more info.