Primrose House Care Home

72 Crewe Road, Haslington, Crewe CW1 5QZ
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9.8 84 Reviews
  • Primrose House Care Home, Crewe
At Primrose House care home, situated within the village of Haslington in Crewe, the caring and professional team support older people to lead their best lives with personalised dementia care.

Purpose-built and carefully designed, residents at Primrose House benefit from a choice of lounges to relax or socialise with friends, each featuring comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; with some offering views across the garden as well as three sitting rooms and a dining area, with views out onto the garden. The enclosed garden and pretty patio, cared for by some of the residents, is a popular place to sit and relax in the company of friends and relatives. All bright and comfortable bedrooms and living areas are easily accessible, ensuring inclusivity for all residents.

Committed to delivering personalised and empowering care, the care team at Primrose House dedicate time to learn about each person they support, allowing them to not only cover their care needs but also ensure there are opportunities for them to get involved with life at the home. And the catering team take the same approach, designing and delivering varied menus to suit individual taste and requirement, full of nutritional and enjoyable meals to be enjoyed each day, whether dining with fellow residents or welcoming friends and family for a visit.

Primrose House is a focal point of the Haslington community, and residents are encouraged to socialise and enjoy their local area as much as possible, helping them to feel more at home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1464

These prices are only a guideline, please contact Primrose House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Dawn Sadler (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000
  • Number of floors: 1

Room Information

  • Single Rooms (42)

Primrose House Care Home Reviews (84)

9.8

Primrose House Care Home has a Review Score of 9.8 (9.844) out of 10, based on 19 reviews in the last 2 years.
Over all time Primrose House Care Home has 84 reviews.

Overall Experience
  • 65
  • 19
  • 0
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Date Published
  • 84
  • 5
  • 12
  • 19
  • 65
Reviewer Connection to Primrose House Care Home
  • 30
  • 17
  • 11
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Review from Glyn O (Son of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the ten years that my mother has been a resident of Primrose House, she has received care that I can only describe as outstanding. The facilities are always clean, tidy and in good repair. The staff, all of them, are fantastically efficient and very caring.
I can relax knowing that my mother is
receiving the best care possible.
There are no negatives at Primrose House in my experience.
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Review from Vivien T (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is receiving first class care, all the staff are lovely and super friendly, nothing is too much trouble. One staff member especially is absolutely fantastic and so caring, we couldn't wish for a better person to help take care of Dad, make him smile and brighten him up, you should be very proud
of the lovely caring nature she has. All of your staff are a credit to your company and are extremely dedicated, we feel at ease knowing Dad is receiving the very best of care.
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Review from Val WB (Daughter of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident here for a couple of years now and I feel very comfortable and reassured by the care she receives. The team really understand her likes and dislikes and have built a strong bond with her. She is well looked after on her good days (and bad days, which are few). If I have any questions,
they are responded yo promptly. I, myself, enjoy spending time at Primrose House with Mum and I am really grateful she has found a home that suits her.
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Review from Michael M (Son of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother has received has been excellent. Always looks clean and tidy and well cared for. The staff are helpful, polite, friendly and very caring. The home itself is always clean, the communication is excellent and always kept up to date with the care of my mother.
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Review from Mark M (Son of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the level of care mum has received since arriving at Primrose House. Her physical health has improved and mum always seems happy. All the staff are extremely friendly and helpful and always treat mum with care and compassion.
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Review from Richard S (Son of Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is a godsend. The staff are amazing. I am so, so happy with her care. They understand mum and her behaviours so well. The staff all work tirelessly to do what's best for mum. I can't thank them enough. Thank you for all you do.
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Review from Anthony B (Son-in-law of Resident) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Primrose House look after my mother-in-law in a very caring way. She has been more happy since she moved here and we are extremely satisfied with all aspects of her care.
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Review from Claire K (Daughter of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been treated with care and dignity since her transfer here in April. The staff seem to fully understand her needs and telephone with updates on her health. I feel that mum has settled in ok.
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Review from Sabina S (Daughter of Resident) published on 26 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff, treat residents with dignity. Family is always kept in the loop. I feel happy my mother is well cared for, happy and safe.
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Review from L D (Niece of Resident) published on 4 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warm friendly atmosphere. Clean and tidy. Welcoming. Friendly approachable staff who are always willing to spend time with resident's family. Queries are always addressed. Plenty of activities for residents.
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Review from C H (Wife of Resident) published on 1 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Primrose House carers and nurses gave my husband kindness and care during his illness. In his last few weeks, there was good contact with the family at home, throughout. An excellent, well-run place.
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Review from K F (Daughter of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care that my mum has received during her time here is everything that you could wish for your loved one. Treating my mum as a person and not a patient is worth more than anything.
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Review from A B (Son of Resident) published on 17 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is clearly very well looked after and happy to be where she is. The care provided is sincere and there is a family atmosphere in the care home. It's so reassuring to know that Mum is in good and safe hands.
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Review from Sheila G (Wife of Resident) published on 23 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased that my husband is settled and well looked after and always clean. I know he can be difficult at times with shouting, but they deal with him. They deal with his requests and we are all happy to see him well cared for. We are able to visit according to rules and we are treated with respect. All
in all, a good nursing home.
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Review from A F (Grandson of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Do good in going the extra mile and helping everyone out.
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Review from Mark B (Son-in-law of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and treat my in-laws with dignity and respect. My wife and I have been happy that they could be together in such a good home, especially at such a difficult time.
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Review from Margaret B (Wife of Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy at Primrose House, settled in well. Staff are so lovely and caring.
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Review from Phil B (Son of Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff who genuinely care for residents. Good communications to family. I feel completely confident that my mum's needs are being met and that she is safe and looked after.
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Review from K D (Son of Resident) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent indoor visit considering the circumstances. Very efficient and helpful staff.
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Review from B S (Brother of Resident) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the way my sister is treated, she is happy and settled which makes me feels easy in my mind about her care. Thank you for looking after her so well she has always enjoyed living here. Thank you.
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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Primrose House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.844 for Primrose House Care Home is calculated as follows: ( (193 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 224 Ratings = 4.844
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Primrose House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Dawn

Dawn Sadler

Job Title: Home Manager

Introducing Dawn Sadler
Home Manager at Primrose House, Haslington


What does ‘kindness’ mean to you?


“Kind care is shown through every Colleague and visitor within Primrose House showing kindness in every aspect of care provided whether it be through actions, or talking. All our Residents are our main priority and a ‘Happy Resident’ means a ‘Happy Home’.”


As a dedicated registered nurse, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Her main responsibilities are to ensure that all of the Residents are made to feel safe, secure, at home in their surroundings, and happy and to make each day a positive experience for each and every one of them.


Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Primrose House care home. Dawn regularly helps to hand out food parcels to the elderly and vulnerable people in the community.


When asked what she enjoys most about her role, Dawn remarked:


“Hearing the laughter throughout the home from both Colleagues and Residents”


Outside of work, Dawn is a semi-professional photographer and also enjoys making cakes for celebrations. She also has two wonderful children; a daughter and a son.


If you would like to find out more information about Primrose House, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose House Care Home to verify any information. View our terms and conditions. Primrose House Care Home has an Enhanced Service - more info.