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Primrose House Care Home

72 Crewe Road, Haslington, Crewe, Cheshire CW1 5QZ
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Primrose House Care Home, Crewe
Primrose House Care Home, Crewe
Primrose House Care Home, Crewe

At Primrose House care home, situated within the village of Haslington in Crewe, the caring and professional team support older people to lead their best lives with personalised dementia care.

Purpose-built and carefully designed, residents at Primrose House benefit from a choice of lounges to relax or socialise with friends, each featuring comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; with some offering...  

Care Provided by Primrose House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,559From £1,715
Nursing Dementia CareFrom £1,835From £2,020

Contact Primrose House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Dawn Sadler(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2000
  • Number of floors: 1

Room Information

  • Single Rooms (42)

Primrose House Care Home Reviews (89)

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9.8

Primrose House Care Home has a Review Score of 9.8 (9.821) out of 10, based on 18 reviews in the last 2 years. Over all time Primrose House Care Home has 89 reviews.

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Showing 89 reviews matching selected criteria
Review from Sharon B (Daughter of Resident) published on 13 May 2024 Submitted via Postal Card
Overall Experience

When my dad came to Primrose House Care Home, he could not walk after his strokes and falls. Thanks to the staff for their care, support and kindness. He is now looking and living his best life. Every time we came to see Dad, every member of staff smiles and talks to us. Thank you for giving my dad his life back and dignity.

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Review from Paul T (Son of Resident) published on 24 April 2024 Submitted via Postal Card
Overall Experience

All the staff are fantastic. Helpful, caring and considerate. Since Mum has been at Primrose she is much happier and my wife and I have peace of mind that she is being well cared for in a safe place. Well done all!

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Review from Ann M (Wife of Resident) published on 15 December 2023 Submitted via Postal Card
Overall Experience

I am so pleased that my husband is being taken care of at this home. All the staff, even the laundry, carers, nurses, cleaners, etc. etc., are so friendly, cheerful, helpful, giving the place a happy, warm atmosphere everywhere. We feel like family. Everyone cares so much. I would not have my husband anywhere else.

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Review from Maria M (Wife of Resident) published on 29 November 2023 Submitted via Postal Card
Overall Experience

I have found the care home very welcoming. The staff are always very helpful and caring even in the face of difficult times, they are there to help.

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Review from Angela F (Daughter of Resident) published on 24 July 2023 Submitted via Postal Card
Overall Experience

The staff are excellent. Nothing is any trouble. Helpful, friendly, and go out of their way to help. They have been excellent with my mum. 100% recommend.

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Review from Glyn O (Son of Resident) published on 6 July 2023 Submitted via Postal Card
Overall Experience
In the ten years that my mother has been a resident of Primrose House, she has received care that I can only describe as outstanding. The facilities are always clean, tidy and in good repair. The staff, all of them, are fantastically efficient and very caring.
I can relax knowing that my mother is receiving the best care possible.

There are no negatives at Primrose House in my experience.

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Review from Vivien T (Daughter of Resident) published on 27 February 2023 Submitted via Website
Overall Experience

Dad is receiving first class care, all the staff are lovely and super friendly, nothing is too much trouble. One staff member especially is absolutely fantastic and so caring, we couldn't wish for a better person to help take care of Dad, make him smile and brighten him up, you should be very proud of the lovely caring nature she has. All of your staff are a credit to your company and are extremely dedicated, we feel at ease knowing Dad is receiving the very best of care.

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Review from Val WB (Daughter of Resident) published on 9 January 2023 Submitted via Postal Card
Overall Experience

Mum has been a resident here for a couple of years now and I feel very comfortable and reassured by the care she receives. The team really understand her likes and dislikes and have built a strong bond with her. She is well looked after on her good days (and bad days, which are few). If I have any questions, they are responded yo promptly. I, myself, enjoy spending time at Primrose House with Mum and I am really grateful she has found a home that suits her.

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Review from Michael M (Son of Resident) published on 20 December 2022 Submitted via Postal Card
Overall Experience

The care my mother has received has been excellent. Always looks clean and tidy and well cared for. The staff are helpful, polite, friendly and very caring. The home itself is always clean, the communication is excellent and always kept up to date with the care of my mother.

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Review from Mark M (Son of Resident) published on 31 October 2022 Submitted via Postal Card
Overall Experience

I have been very happy with the level of care mum has received since arriving at Primrose House. Her physical health has improved and mum always seems happy. All the staff are extremely friendly and helpful and always treat mum with care and compassion.

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Review from Richard S (Son of Resident) published on 25 October 2022 Submitted via Postal Card
Overall Experience

The care home is a godsend. The staff are amazing. I am so, so happy with her care. They understand mum and her behaviours so well. The staff all work tirelessly to do what's best for mum. I can't thank them enough. Thank you for all you do.

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Review from Anthony B (Son-in-law of Resident) published on 24 October 2022 Submitted via Postal Card
Overall Experience

The staff at Primrose House look after my mother-in-law in a very caring way. She has been more happy since she moved here and we are extremely satisfied with all aspects of her care.

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Review from Claire K (Daughter of Resident) published on 11 October 2022 Submitted via Postal Card
Overall Experience

Mum has been treated with care and dignity since her transfer here in April. The staff seem to fully understand her needs and telephone with updates on her health. I feel that mum has settled in ok.

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Review from Sabina S (Daughter of Resident) published on 26 September 2022 Submitted via Postal Card
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Caring staff, treat residents with dignity. Family is always kept in the loop. I feel happy my mother is well cared for, happy and safe.

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Review from L D (Niece of Resident) published on 4 August 2022 Submitted via Postal Card
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Warm friendly atmosphere. Clean and tidy. Welcoming. Friendly approachable staff who are always willing to spend time with resident's family. Queries are always addressed. Plenty of activities for residents.

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Review from C H (Wife of Resident) published on 1 July 2022 Submitted via Website
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Primrose House carers and nurses gave my husband kindness and care during his illness. In his last few weeks, there was good contact with the family at home, throughout. An excellent, well-run place.

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Review from K F (Daughter of Resident) published on 11 May 2022 Submitted via Postal Card
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The level of care that my mum has received during her time here is everything that you could wish for your loved one. Treating my mum as a person and not a patient is worth more than anything.

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Review from A B (Son of Resident) published on 17 September 2021 Submitted via Postal Card
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Mum is clearly very well looked after and happy to be where she is. The care provided is sincere and there is a family atmosphere in the care home. It's so reassuring to know that Mum is in good and safe hands.

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Review from Sheila G (Wife of Resident) published on 23 July 2021 Submitted via Postal Card
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Pleased that my husband is settled and well looked after and always clean. I know he can be difficult at times with shouting, but they deal with him. They deal with his requests and we are all happy to see him well cared for. We are able to visit according to rules and we are treated with respect. All in all, a good nursing home.

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Review from A F (Grandson of Resident) published on 7 June 2021 Submitted via Postal Card
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Do good in going the extra mile and helping everyone out.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (0)

News
  • 12 Nov 2025

    HC-One’s Primrose House Care Home in Haslington, Crewe, has proudly won the Training and Development of the Year award at the National Care Awards 2025 on Friday 7th November at...

  • 01 Oct 2025

    HC-One’s Primrose House Care Home in Haslington, Crewe, has been proudly shortlisted for the Training and Development of the Year award at the National Care Awards 2025, recognising its outstanding...

  • 19 Sep 2025

    HC-One’s Hollymere House and Primrose House Care Homes in Haslington, Crewe, Cheshire, were delighted to receive a visit from Connor Naismith, MP for Crewe and Nantwich, on Friday 1st August....

Upcoming Events

There are no upcoming events for Primrose House Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Primrose House Care Home.

Accreditations

There are no accreditations posted yet for Primrose House Care Home.

Meet the Team (1)

Dawn Sadler
Dawn SadlerJob Title:Home Manager
Introducing Dawn Sadler

Home Manager at Primrose House, Haslington

What does ‘kindness’ mean to you?

“Kind care is shown through every Colleague and visitor within Primrose House showing kindness in every aspect of care provided whether it be through actions, or talking. All our Residents are our main priority and a ‘Happy Resident’ means a ‘Happy Home’.”

As a dedicated registered nurse, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Her main responsibilities are to ensure that all of the Residents are made to feel safe, secure, at home in their surroundings, and happy and to make each day a positive experience for each and every one of them.

Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Primrose House care home. Dawn regularly helps to hand out food parcels to the elderly and vulnerable people in the community.

When asked what she enjoys most about her role, Dawn remarked:

“Hearing the laughter throughout the home from both Colleagues and Residents”

Outside of work, Dawn is a semi-professional photographer and also enjoys making cakes for celebrations. She also has two wonderful children; a daughter and a son.

If you would like to find out more information about Primrose House, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose House Care Home to verify any information. View our terms and conditions. Primrose House Care Home has an Enhanced Service -more info.