






At Primrose House care home, situated within the village of Haslington in Crewe, the caring and professional team support older people to lead their best lives with personalised dementia care.
Purpose-built and carefully designed, residents at Primrose House benefit from a choice of lounges to relax or socialise with friends, each featuring comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; with some offering...
Care Provided by Primrose House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
Facilities
- Own Furniture if required
- Smoking not permitted
- Minibus or other transport
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Primrose House Care Home for full pricing details and T&Cs.
Contact Primrose House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bridge Oak Care Homes
- Private Owned
Person in charge
- Dawn Sadler(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2000
- Number of floors: 1
Room Information
- Single Rooms (42)
Primrose House Care Home Reviews (89)
Primrose House Care Home has a Review Score of 9.8 (9.821) out of 10, based on 18 reviews in the last 2 years.
Over all time Primrose House Care Home has 89 reviews.
When my dad came to Primrose House Care Home, he could not walk after his strokes and falls. Thanks to the staff for their care, support and kindness. He is now looking and living his best life. Every time we came to see Dad, every member of staff smiles and talks to us. Thank you for giving my dad his life back and dignity.
All the staff are fantastic. Helpful, caring and considerate. Since Mum has been at Primrose she is much happier and my wife and I have peace of mind that she is being well cared for in a safe place. Well done all!
I am so pleased that my husband is being taken care of at this home. All the staff, even the laundry, carers, nurses, cleaners, etc. etc., are so friendly, cheerful, helpful, giving the place a happy, warm atmosphere everywhere. We feel like family. Everyone cares so much. I would not have my husband anywhere else.
I have found the care home very welcoming. The staff are always very helpful and caring even in the face of difficult times, they are there to help.
The staff are excellent. Nothing is any trouble. Helpful, friendly, and go out of their way to help. They have been excellent with my mum. 100% recommend.
I can relax knowing that my mother is receiving the best care possible.
There are no negatives at Primrose House in my experience.
Dad is receiving first class care, all the staff are lovely and super friendly, nothing is too much trouble. One staff member especially is absolutely fantastic and so caring, we couldn't wish for a better person to help take care of Dad, make him smile and brighten him up, you should be very proud of the lovely caring nature she has. All of your staff are a credit to your company and are extremely dedicated, we feel at ease knowing Dad is receiving the very best of care.
Mum has been a resident here for a couple of years now and I feel very comfortable and reassured by the care she receives. The team really understand her likes and dislikes and have built a strong bond with her. She is well looked after on her good days (and bad days, which are few). If I have any questions, they are responded yo promptly. I, myself, enjoy spending time at Primrose House with Mum and I am really grateful she has found a home that suits her.
The care my mother has received has been excellent. Always looks clean and tidy and well cared for. The staff are helpful, polite, friendly and very caring. The home itself is always clean, the communication is excellent and always kept up to date with the care of my mother.
I have been very happy with the level of care mum has received since arriving at Primrose House. Her physical health has improved and mum always seems happy. All the staff are extremely friendly and helpful and always treat mum with care and compassion.
The care home is a godsend. The staff are amazing. I am so, so happy with her care. They understand mum and her behaviours so well. The staff all work tirelessly to do what's best for mum. I can't thank them enough. Thank you for all you do.
The staff at Primrose House look after my mother-in-law in a very caring way. She has been more happy since she moved here and we are extremely satisfied with all aspects of her care.
Mum has been treated with care and dignity since her transfer here in April. The staff seem to fully understand her needs and telephone with updates on her health. I feel that mum has settled in ok.
Caring staff, treat residents with dignity. Family is always kept in the loop. I feel happy my mother is well cared for, happy and safe.
Warm friendly atmosphere. Clean and tidy. Welcoming. Friendly approachable staff who are always willing to spend time with resident's family. Queries are always addressed. Plenty of activities for residents.
Primrose House carers and nurses gave my husband kindness and care during his illness. In his last few weeks, there was good contact with the family at home, throughout. An excellent, well-run place.
The level of care that my mum has received during her time here is everything that you could wish for your loved one. Treating my mum as a person and not a patient is worth more than anything.
Mum is clearly very well looked after and happy to be where she is. The care provided is sincere and there is a family atmosphere in the care home. It's so reassuring to know that Mum is in good and safe hands.
Pleased that my husband is settled and well looked after and always clean. I know he can be difficult at times with shouting, but they deal with him. They deal with his requests and we are all happy to see him well cared for. We are able to visit according to rules and we are treated with respect. All in all, a good nursing home.
Do good in going the extra mile and helping everyone out.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 12 Nov 2025
HC-One’s Primrose House Care Home in Haslington, Crewe, has proudly won the Training and Development of the Year award at the National Care Awards 2025 on Friday 7th November at...
- 01 Oct 2025
HC-One’s Primrose House Care Home in Haslington, Crewe, has been proudly shortlisted for the Training and Development of the Year award at the National Care Awards 2025, recognising its outstanding...
- 19 Sep 2025
HC-One’s Hollymere House and Primrose House Care Homes in Haslington, Crewe, Cheshire, were delighted to receive a visit from Connor Naismith, MP for Crewe and Nantwich, on Friday 1st August....
There are no upcoming events for Primrose House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Primrose House Care Home.
Accreditations
There are no accreditations posted yet for Primrose House Care Home.
Meet the Team (1)

Home Manager at Primrose House, Haslington
What does ‘kindness’ mean to you?
“Kind care is shown through every Colleague and visitor within Primrose House showing kindness in every aspect of care provided whether it be through actions, or talking. All our Residents are our main priority and a ‘Happy Resident’ means a ‘Happy Home’.”
As a dedicated registered nurse, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Her main responsibilities are to ensure that all of the Residents are made to feel safe, secure, at home in their surroundings, and happy and to make each day a positive experience for each and every one of them.
Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Primrose House care home. Dawn regularly helps to hand out food parcels to the elderly and vulnerable people in the community.
When asked what she enjoys most about her role, Dawn remarked:
“Hearing the laughter throughout the home from both Colleagues and Residents”
Outside of work, Dawn is a semi-professional photographer and also enjoys making cakes for celebrations. She also has two wonderful children; a daughter and a son.
If you would like to find out more information about Primrose House, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose House Care Home to verify any information. View our terms and conditions. Primrose House Care Home has an Enhanced Service -more info.