Latest Reviews for Heatherbrook
23 April 2026
My brother moved into Heatherbrook at the beginning of March, following further deterioration of his health. He has settled well and is happy, safe and well cared for. He can have company when he wants, with various activities available. The food is always good, with plenty of choices. The staff are
all kind, friendly and professional and work hard to make Heatherbrook a home for all their residents. I am delighted that we managed to find my brother a home here and strongly recommend Heatherbrook.
17 April 2026
My sister came to this home over 1 year ago. It's such a lovely home. Staff are amazing, so caring, patient, and so kind. Nothing is too much trouble for them to deal with if you have a problem or need help with anything. The manager and office staff are always around to ask them anything during the
day time or evening. My sister is very happy here.
24 March 2026
Patricia was moved here after her previous home could not cope with her. Sadly, her dementia not only caused memory loss and confusion, but she has also become violent and aggressive to everyone. At Heatherbook, she is well cared for and kept safe. She is always respected and treated with such care
and kindness. The home is always clean, and the food looks delicious. When I'm present at meal times, I am so impressed by the patience and kindness of everyone I have met there, starting with the lovely receptionist, to each and every nurse/carer.
20 March 2026
Outstanding service provided, couldn't be anymore happier with regards to the way my parents have been treated. I would also like to give a big mention to the receptionist who's bubbly and always been a great help. She also makes the process of things a lot easier.
17 March 2026
My mum absolutely loves it in heatherbrook. Everyone is so friendly and nothing is ever to much. Seeing mum being well looked after helps me so much. She loves being able to look out the window at the amazing garden and her room is so cute
07 January 2026
I visited my mum this week, She has been at Heatherbrook for 2 months, She looks really well, her room is lovely With a garden view, mum loves birds and nature. Mum looked well, clean and happy. She wants to stay at the care home as the staff are friendly and seem very experienced and caring. The
home Smelt clear
Thank you for your care with mum.
23 December 2025
My sister arrived at the home from the hospital. She had vascular dementia, was very difficult didnt eat, drink, take meds and fought off all staff. She was sent to home that was told by whips & hospital she was mobile and had no problem with food and drink, which was the opposite. The staff tried
their utmost to get food & drink down her with no joy. She was very difficult, but the staff were amazing, very patient, and kind & caring. My sister was sent to hospital and after spending 3 days/nights on a trolley was sent back to home with DVTS in her leg. The staff treated her with injections of bloodthinning meds, but unfortunately, she passed away. All the staff that dealt with my sister was also very supportive and kind to me and family.
07 November 2025
To everyone at Heatherbrook Care home, everyone having been truly amazing. All the carers at Hiylands. All the ladies & all the gents, everyone who looked after Mum. All well trained. The care and respect have been amazing. Myself and my sister felt Mum has been in a safe place.
Wishing you all the
best for the future.
Me and my sister, Nish all the best, you guys are so amazing.
Lots of love.
20 June 2025
All the staff are fantastic. Residents are well cared for.
04 June 2025
All the staff, including nurses, carers & office staff, were all very kind, caring & helpful.
14 May 2025
My brother became a resident early march 2025. Upon his trasnfer from another care home, we were both made to feel "at home". He has been at Heatherbrook now for 8 weeks. My brother is not very sociable but he is happy there. Im very happy with this nursing home, and most definitely no complaints. I
find all members of staff lovely and really helpful.
12 May 2025
My partner is on 1 - 1 at Heatherbrook and she gets amazing care daily. The staff are very friendly. The senior care assistant is brilliant at her job, she is so passionate and caring. The manager is very accommodating, always offering me coffee and conversation. Heatherbrook is a friendly and
vibrant place and always has parties, singers and family events. I am happy my partner is at this nursing home.
07 May 2025
Reception and carer staff are very kind and accommodating. My nan is kept happy with regular events and good food. Staff are always happy to help too.
27 March 2025
Heatherbrook has been amazing since bringing my mum here. The staff have a lovely manner with all the residents which makes me feel taht she is looked after in a safe environment.
The activities are great and keep the residents engaged.
28 June 2024
My mother came to Heatherbrook in November 2016. She was already 10 years into her struggle with vascular dementia and we could no longer meet her needs at home. Mum was offered care, compassion, and respect throughout her eight-year stay at Heatherbrook until her death in June 2024. Mum's needs
changed during this time from one-to-one supervision to principally dementia nursing care, but throughout she was treated with patience, kindness, and love.
Having visited Heatherbrook throughout this period I was able to observe the same quality of care being afforded other patients with the staff continually trying their best to make every day as rich as possible and the best it could be. The staff took time to get to know Mum and her specific needs, and we were offered support and practical advice throughout. I would have no hesitation in recommending Heatherbrook, its manager, admin team, nurses, and carers as they delivered the best quality of care to my mum.
22 April 2024
The staff at Heatherbrook Nursing Home were hard-working, caring and compassionate. It was very clean and the three meals were lovely just like home cooking. They all nursed me back to health in such a short time. The only thing I would say is the staff don't get paid enough for the hard work and
long hours they put in.
16 February 2024
I have visited my friend several times over the last 2 years in Heatherbrook, Romford.
I want to give it and the staff a 5-star review.
I think the care facility is lovely, always fresh and warm with a feeling of efficiency and care from the time you enter the front door.
The staff are the
same, fresh, warm and efficient, but above all caring.
I consider that the home and the Heatherbrook team do a great job of really caring for those in their care.
Well done all responsible at every level of the organisation.
Her daughter certainly did well in finding this next chapter in her mum's life.
09 November 2023
A clean and happy home and the food is healthy and consistently excellent. Our mum has improved in her health and well-being with the care she has received at Heatherbrook. We feel so welcome and the staff are caring and attentive towards Mum and other residents and their families. We are so glad to
have found this home away from home once we had to make the difficult decision to find a safe home. Thank you for all you do.
13 June 2023
My husband has been at Heatherbrook for a year and his care during this time has been excellent. the staff are friendly and approachable and any matters are dealt with promptly. The premises are kept very clean and the meals although basic are very good (special diets catered for). The residents are
encouraged to take part in the numerous activities that are on offer. Overall very satisfied.
02 June 2023
I'm happy my father is being well cared for. He is always well-groomed and smiling when I come to visit.
The home has lots of entertainers that come and it's lovely to see Dad sing along to the songs and enjoy himself.
Thank you to all staff at Heatherbrook.
Latest Reviews for Heatherbrook
23 April 2026
My brother moved into Heatherbrook at the beginning of March, following further deterioration of his health. He has settled well and is happy, safe and well cared for. He can have company when he wants, with various activities available. The food is always good, with plenty of choices. The staff are
all kind, friendly and professional and work hard to make Heatherbrook a home for all their residents. I am delighted that we managed to find my brother a home here and strongly recommend Heatherbrook.
17 April 2026
My sister came to this home over 1 year ago. It's such a lovely home. Staff are amazing, so caring, patient, and so kind. Nothing is too much trouble for them to deal with if you have a problem or need help with anything. The manager and office staff are always around to ask them anything during the
day time or evening. My sister is very happy here.
24 March 2026
Patricia was moved here after her previous home could not cope with her. Sadly, her dementia not only caused memory loss and confusion, but she has also become violent and aggressive to everyone. At Heatherbook, she is well cared for and kept safe. She is always respected and treated with such care
and kindness. The home is always clean, and the food looks delicious. When I'm present at meal times, I am so impressed by the patience and kindness of everyone I have met there, starting with the lovely receptionist, to each and every nurse/carer.
20 March 2026
Outstanding service provided, couldn't be anymore happier with regards to the way my parents have been treated. I would also like to give a big mention to the receptionist who's bubbly and always been a great help. She also makes the process of things a lot easier.
17 March 2026
My mum absolutely loves it in heatherbrook. Everyone is so friendly and nothing is ever to much. Seeing mum being well looked after helps me so much. She loves being able to look out the window at the amazing garden and her room is so cute
07 January 2026
I visited my mum this week, She has been at Heatherbrook for 2 months, She looks really well, her room is lovely With a garden view, mum loves birds and nature. Mum looked well, clean and happy. She wants to stay at the care home as the staff are friendly and seem very experienced and caring. The
home Smelt clear
Thank you for your care with mum.
23 December 2025
My sister arrived at the home from the hospital. She had vascular dementia, was very difficult didnt eat, drink, take meds and fought off all staff. She was sent to home that was told by whips & hospital she was mobile and had no problem with food and drink, which was the opposite. The staff tried
their utmost to get food & drink down her with no joy. She was very difficult, but the staff were amazing, very patient, and kind & caring. My sister was sent to hospital and after spending 3 days/nights on a trolley was sent back to home with DVTS in her leg. The staff treated her with injections of bloodthinning meds, but unfortunately, she passed away. All the staff that dealt with my sister was also very supportive and kind to me and family.
07 November 2025
To everyone at Heatherbrook Care home, everyone having been truly amazing. All the carers at Hiylands. All the ladies & all the gents, everyone who looked after Mum. All well trained. The care and respect have been amazing. Myself and my sister felt Mum has been in a safe place.
Wishing you all the
best for the future.
Me and my sister, Nish all the best, you guys are so amazing.
Lots of love.
20 June 2025
All the staff are fantastic. Residents are well cared for.
04 June 2025
All the staff, including nurses, carers & office staff, were all very kind, caring & helpful.
14 May 2025
My brother became a resident early march 2025. Upon his trasnfer from another care home, we were both made to feel "at home". He has been at Heatherbrook now for 8 weeks. My brother is not very sociable but he is happy there. Im very happy with this nursing home, and most definitely no complaints. I
find all members of staff lovely and really helpful.
12 May 2025
My partner is on 1 - 1 at Heatherbrook and she gets amazing care daily. The staff are very friendly. The senior care assistant is brilliant at her job, she is so passionate and caring. The manager is very accommodating, always offering me coffee and conversation. Heatherbrook is a friendly and
vibrant place and always has parties, singers and family events. I am happy my partner is at this nursing home.
07 May 2025
Reception and carer staff are very kind and accommodating. My nan is kept happy with regular events and good food. Staff are always happy to help too.
27 March 2025
Heatherbrook has been amazing since bringing my mum here. The staff have a lovely manner with all the residents which makes me feel taht she is looked after in a safe environment.
The activities are great and keep the residents engaged.
28 June 2024
My mother came to Heatherbrook in November 2016. She was already 10 years into her struggle with vascular dementia and we could no longer meet her needs at home. Mum was offered care, compassion, and respect throughout her eight-year stay at Heatherbrook until her death in June 2024. Mum's needs
changed during this time from one-to-one supervision to principally dementia nursing care, but throughout she was treated with patience, kindness, and love.
Having visited Heatherbrook throughout this period I was able to observe the same quality of care being afforded other patients with the staff continually trying their best to make every day as rich as possible and the best it could be. The staff took time to get to know Mum and her specific needs, and we were offered support and practical advice throughout. I would have no hesitation in recommending Heatherbrook, its manager, admin team, nurses, and carers as they delivered the best quality of care to my mum.
22 April 2024
The staff at Heatherbrook Nursing Home were hard-working, caring and compassionate. It was very clean and the three meals were lovely just like home cooking. They all nursed me back to health in such a short time. The only thing I would say is the staff don't get paid enough for the hard work and
long hours they put in.
16 February 2024
I have visited my friend several times over the last 2 years in Heatherbrook, Romford.
I want to give it and the staff a 5-star review.
I think the care facility is lovely, always fresh and warm with a feeling of efficiency and care from the time you enter the front door.
The staff are the
same, fresh, warm and efficient, but above all caring.
I consider that the home and the Heatherbrook team do a great job of really caring for those in their care.
Well done all responsible at every level of the organisation.
Her daughter certainly did well in finding this next chapter in her mum's life.
09 November 2023
A clean and happy home and the food is healthy and consistently excellent. Our mum has improved in her health and well-being with the care she has received at Heatherbrook. We feel so welcome and the staff are caring and attentive towards Mum and other residents and their families. We are so glad to
have found this home away from home once we had to make the difficult decision to find a safe home. Thank you for all you do.
13 June 2023
My husband has been at Heatherbrook for a year and his care during this time has been excellent. the staff are friendly and approachable and any matters are dealt with promptly. The premises are kept very clean and the meals although basic are very good (special diets catered for). The residents are
encouraged to take part in the numerous activities that are on offer. Overall very satisfied.
02 June 2023
I'm happy my father is being well cared for. He is always well-groomed and smiling when I come to visit.
The home has lots of entertainers that come and it's lovely to see Dad sing along to the songs and enjoy himself.
Thank you to all staff at Heatherbrook.