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Heatherbrook

80 Como Street, Romford, London RM7 7DT
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Heatherbrook, Romford
Heatherbrook, Romford
Heatherbrook, Romford

Heatherbrook is a purpose-built care facility, situated in Romford, that looks after dementia sufferers, with 46 en suite rooms available.

The home has a good reputation with the local community, working closely with the local council and a number of other health professionals who lend their expertise to the home's services in order to keep care packages up-to-date and appropriate to personal circumstance.

Visitors are always welcomed and the home is dedicated...  

Care Provided by Heatherbrook

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600N/A
Residential Dementia CareFrom £1,650N/A
Nursing CareFrom £1,700N/A
Nursing Dementia CareFrom £1,750N/A

Fees include all meals, accommodation , heat, light, power, laundry services, activities.

Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips

Contact Heatherbrook to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Claudia Nastasi(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2003
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Single Rooms with ensuite Wet Room (46)

Parking

  • Parking on site

Heatherbrook Reviews (51)

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9.8

Heatherbrook has a Review Score of 9.8 (9.763) out of 10, based on 15 reviews in the last 2 years. Over all time Heatherbrook has 51 reviews.

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Review from Pat S (Daughter-in-law of Resident) published on 11 May 2026 Submitted via Postal Card
Overall Experience

My mother in law has been at Heatherbrook for 4 and a half years. Many of the staff have worked there all that time. The atmosphere is happy and very caring. She is very well looked after. There is a very family feeling about the home.

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Review from Brenda M (Sister of Resident) published on 23 April 2026 Submitted via Postal Card
Overall Experience

My brother moved into Heatherbrook at the beginning of March, following further deterioration of his health. He has settled well and is happy, safe and well cared for. He can have company when he wants, with various activities available. The food is always good, with plenty of choices. The staff are all kind, friendly and professional and work hard to make Heatherbrook a home for all their residents. I am delighted that we managed to find my brother a home here and strongly recommend Heatherbrook.

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Review from Linda W (Sister of Resident) published on 17 April 2026 Submitted via Postal Card
Overall Experience

My sister came to this home over 1 year ago. It's such a lovely home. Staff are amazing, so caring, patient, and so kind. Nothing is too much trouble for them to deal with if you have a problem or need help with anything. The manager and office staff are always around to ask them anything during the day time or evening. My sister is very happy here.

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Review from Cheryl K (Friend of Resident) published on 24 March 2026 Submitted via Postal Card
Overall Experience

Patricia was moved here after her previous home could not cope with her. Sadly, her dementia not only caused memory loss and confusion, but she has also become violent and aggressive to everyone. At Heatherbook, she is well cared for and kept safe. She is always respected and treated with such care and kindness. The home is always clean, and the food looks delicious. When I'm present at meal times, I am so impressed by the patience and kindness of everyone I have met there, starting with the lovely receptionist, to each and every nurse/carer.

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Review from G D (Son of Resident) published on 20 March 2026 Submitted via Website
Overall Experience

Outstanding service provided, couldn't be anymore happier with regards to the way my parents have been treated. I would also like to give a big mention to the receptionist who's bubbly and always been a great help. She also makes the process of things a lot easier.

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Review from G G (Daughter of Resident) published on 17 March 2026 Submitted via Website
Overall Experience

My mum absolutely loves it in heatherbrook. Everyone is so friendly and nothing is ever to much. Seeing mum being well looked after helps me so much. She loves being able to look out the window at the amazing garden and her room is so cute

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Review from Jacquiline H (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card
Overall Experience
I visited my mum this week, She has been at Heatherbrook for 2 months, She looks really well, her room is lovely With a garden view, mum loves birds and nature. Mum looked well, clean and happy. She wants to stay at the care home as the staff are friendly and seem very experienced and caring. The home Smelt clear

Thank you for your care with mum.

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Review from Margaret F (Sister of Resident) published on 23 December 2025 Submitted via Postal Card
Overall Experience

My sister arrived at the home from the hospital. She had vascular dementia, was very difficult didnt eat, drink, take meds and fought off all staff. She was sent to home that was told by whips & hospital she was mobile and had no problem with food and drink, which was the opposite. The staff tried their utmost to get food & drink down her with no joy. She was very difficult, but the staff were amazing, very patient, and kind & caring. My sister was sent to hospital and after spending 3 days/nights on a trolley was sent back to home with DVTS in her leg. The staff treated her with injections of bloodthinning meds, but unfortunately, she passed away. All the staff that dealt with my sister was also very supportive and kind to me and family.

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Review from Tasneem K (Daughter of Resident) published on 7 November 2025 Submitted via Postal Card
Overall Experience
To everyone at Heatherbrook Care home, everyone having been truly amazing. All the carers at Hiylands. All the ladies & all the gents, everyone who looked after Mum. All well trained. The care and respect have been amazing. Myself and my sister felt Mum has been in a safe place.
Wishing you all the best for the future.
Me and my sister, Nish all the best, you guys are so amazing.

Lots of love.

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Review from Donald H (Son of Resident) published on 20 June 2025 Submitted via Postal Card
Overall Experience

All the staff are fantastic. Residents are well cared for.

Reply from ZAC ALI, Recruitment Consultant at Heatherbrook

Thank you so much for your great feedback. We're delighted to hear that you had a positive experience with our care team. Your support means a lot to us, and we remain committed to providing the highest standard of care.

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Review from G C (Son of Resident) published on 4 June 2025 Submitted via Postal Card
Overall Experience

All the staff, including nurses, carers & office staff, were all very kind, caring & helpful.

Reply from ZAC ALI, Recruitment Consultant at Heatherbrook

Thank you so much for your kind feedback. We're delighted to hear that you had a positive experience with our care team. Your support means a lot to us, and we remain committed to providing the highest standard of care.

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Review from Lynda S (Sister of Resident) published on 14 May 2025 Submitted via Postal Card
Overall Experience

My brother became a resident early march 2025. Upon his trasnfer from another care home, we were both made to feel "at home". He has been at Heatherbrook now for 8 weeks. My brother is not very sociable but he is happy there. Im very happy with this nursing home, and most definitely no complaints. I find all members of staff lovely and really helpful.

Reply from ZAC ALI, Recruitment Consultant at Heatherbrook

Thank you so much for your kind feedback. We're delighted to hear that you had a positive experience with our care team. Your support means a lot to us, and we remain committed to providing the highest standard of care.

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Review from Ronald H (Partner of Resident) published on 12 May 2025 Submitted via Postal Card
Overall Experience

My partner is on 1 - 1 at Heatherbrook and she gets amazing care daily. The staff are very friendly. The senior care assistant is brilliant at her job, she is so passionate and caring. The manager is very accommodating, always offering me coffee and conversation. Heatherbrook is a friendly and vibrant place and always has parties, singers and family events. I am happy my partner is at this nursing home.

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Review from Callum R (Grandson of Resident) published on 7 May 2025 Submitted via Postal Card
Overall Experience

Reception and carer staff are very kind and accommodating. My nan is kept happy with regular events and good food. Staff are always happy to help too.

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Review from K L (Daughter of Resident) published on 27 March 2025 Submitted via Postal Card
Overall Experience
Heatherbrook has been amazing since bringing my mum here. The staff have a lovely manner with all the residents which makes me feel taht she is looked after in a safe environment.

The activities are great and keep the residents engaged.

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Review from Sara Y (Daughter of Resident) published on 28 June 2024 Submitted via Website
Overall Experience
My mother came to Heatherbrook in November 2016. She was already 10 years into her struggle with vascular dementia and we could no longer meet her needs at home. Mum was offered care, compassion, and respect throughout her eight-year stay at Heatherbrook until her death in June 2024. Mum's needs changed during this time from one-to-one supervision to principally dementia nursing care, but throughout she was treated with patience, kindness, and love.

Having visited Heatherbrook throughout this period I was able to observe the same quality of care being afforded other patients with the staff continually trying their best to make every day as rich as possible and the best it could be. The staff took time to get to know Mum and her specific needs, and we were offered support and practical advice throughout. I would have no hesitation in recommending Heatherbrook, its manager, admin team, nurses, and carers as they delivered the best quality of care to my mum.

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Review from P D (Respite Resident) published on 22 April 2024 Submitted via Postal Card
Overall Experience

The staff at Heatherbrook Nursing Home were hard-working, caring and compassionate. It was very clean and the three meals were lovely just like home cooking. They all nursed me back to health in such a short time. The only thing I would say is the staff don't get paid enough for the hard work and long hours they put in.

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Review from Peter I (Friend of Resident) published on 16 February 2024 Submitted via Website
Overall Experience
I have visited my friend several times over the last 2 years in Heatherbrook, Romford.
I want to give it and the staff a 5-star review.
I think the care facility is lovely, always fresh and warm with a feeling of efficiency and care from the time you enter the front door.
The staff are the same, fresh, warm and efficient, but above all caring.
I consider that the home and the Heatherbrook team do a great job of really caring for those in their care.
Well done all responsible at every level of the organisation.

Her daughter certainly did well in finding this next chapter in her mum's life.

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Review from Veronica G (Daughter of Resident) published on 9 November 2023 Submitted via Postal Card
Overall Experience

A clean and happy home and the food is healthy and consistently excellent. Our mum has improved in her health and well-being with the care she has received at Heatherbrook. We feel so welcome and the staff are caring and attentive towards Mum and other residents and their families. We are so glad to have found this home away from home once we had to make the difficult decision to find a safe home. Thank you for all you do.

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Review from Brenda H (Husband of Resident) published on 13 June 2023 Submitted via Postal Card
Overall Experience

My husband has been at Heatherbrook for a year and his care during this time has been excellent. the staff are friendly and approachable and any matters are dealt with promptly. The premises are kept very clean and the meals although basic are very good (special diets catered for). The residents are encouraged to take part in the numerous activities that are on offer. Overall very satisfied.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 March 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Heatherbrook.

Upcoming Events

There are no upcoming events for Heatherbrook.

Awards / Recognitions (1)

  • 31 Jan 2025Recipient: DMP Healthcare

Meet the Team (1)

Claudia Nastasi
Claudia NastasiJob Title:Home managerJoined: 2013

I am a motivated manager with a passion for leadership and a strong commitment to achieving success. I have over 10 years experience in healthcare, I am qualified RGN and have a Bachelor's diploma in Accountancy.

As a manager, I am highly organised, detail-oriented, and results-driven. Outside of work, I enjoy staying active and pursuing my hobbies. I enjoy being surrounded by nature, so I like camping and exploring the great outdoors. In addition, I am a voracious reader and like to paint.

Overall, I am a dedicated and passionate manager who is committed to achieving success for my team and my organisation. I believe that hard work, collaboration, and a positive attitude are essential to achieving success, and I am always looking for new ways to learn and grow personally and professionally.

Frequently Asked Questions about Heatherbrook

What types of Care is Heatherbrook registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heatherbrook have?

There are 46 Single Rooms.

What are the Facilities & Services at Heatherbrook?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Heatherbrook to the centre of Romford?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherbrook to verify any information. View our terms and conditions. Heatherbrook has an Enhanced Service -more info.