






Heatherbrook is a purpose-built care facility, situated in Romford, that looks after dementia sufferers, with 46 en suite rooms available.
The home has a good reputation with the local community, working closely with the local council and a number of other health professionals who lend their expertise to the home's services in order to keep care packages up-to-date and appropriate to personal circumstance.
Visitors are always welcomed and the home is dedicated...
Care Provided by Heatherbrook
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees include all meals, accommodation , heat, light, power, laundry services, activities.
Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips
The price(s) shown are provided by the care home. Contact Heatherbrook for full pricing details and T&Cs.
Contact Heatherbrook to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- DMP Healthcare
- Private Owned
Person in charge
- Claudia Nastasi(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2003
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (46)
- Single Rooms with ensuite Wet Room (46)
Parking
- Parking on site
Heatherbrook Reviews (51)
Heatherbrook has a Review Score of 9.8 (9.763) out of 10, based on 15 reviews in the last 2 years.
Over all time Heatherbrook has 51 reviews.
My mother in law has been at Heatherbrook for 4 and a half years. Many of the staff have worked there all that time. The atmosphere is happy and very caring. She is very well looked after. There is a very family feeling about the home.
My brother moved into Heatherbrook at the beginning of March, following further deterioration of his health. He has settled well and is happy, safe and well cared for. He can have company when he wants, with various activities available. The food is always good, with plenty of choices. The staff are all kind, friendly and professional and work hard to make Heatherbrook a home for all their residents. I am delighted that we managed to find my brother a home here and strongly recommend Heatherbrook.
My sister came to this home over 1 year ago. It's such a lovely home. Staff are amazing, so caring, patient, and so kind. Nothing is too much trouble for them to deal with if you have a problem or need help with anything. The manager and office staff are always around to ask them anything during the day time or evening. My sister is very happy here.
Patricia was moved here after her previous home could not cope with her. Sadly, her dementia not only caused memory loss and confusion, but she has also become violent and aggressive to everyone. At Heatherbook, she is well cared for and kept safe. She is always respected and treated with such care and kindness. The home is always clean, and the food looks delicious. When I'm present at meal times, I am so impressed by the patience and kindness of everyone I have met there, starting with the lovely receptionist, to each and every nurse/carer.
Outstanding service provided, couldn't be anymore happier with regards to the way my parents have been treated. I would also like to give a big mention to the receptionist who's bubbly and always been a great help. She also makes the process of things a lot easier.
My mum absolutely loves it in heatherbrook. Everyone is so friendly and nothing is ever to much. Seeing mum being well looked after helps me so much. She loves being able to look out the window at the amazing garden and her room is so cute
Thank you for your care with mum.
My sister arrived at the home from the hospital. She had vascular dementia, was very difficult didnt eat, drink, take meds and fought off all staff. She was sent to home that was told by whips & hospital she was mobile and had no problem with food and drink, which was the opposite. The staff tried their utmost to get food & drink down her with no joy. She was very difficult, but the staff were amazing, very patient, and kind & caring. My sister was sent to hospital and after spending 3 days/nights on a trolley was sent back to home with DVTS in her leg. The staff treated her with injections of bloodthinning meds, but unfortunately, she passed away. All the staff that dealt with my sister was also very supportive and kind to me and family.
Wishing you all the best for the future.
Me and my sister, Nish all the best, you guys are so amazing.
Lots of love.
All the staff are fantastic. Residents are well cared for.
Thank you so much for your great feedback. We're delighted to hear that you had a positive experience with our care team. Your support means a lot to us, and we remain committed to providing the highest standard of care.
All the staff, including nurses, carers & office staff, were all very kind, caring & helpful.
Thank you so much for your kind feedback. We're delighted to hear that you had a positive experience with our care team. Your support means a lot to us, and we remain committed to providing the highest standard of care.
My brother became a resident early march 2025. Upon his trasnfer from another care home, we were both made to feel "at home". He has been at Heatherbrook now for 8 weeks. My brother is not very sociable but he is happy there. Im very happy with this nursing home, and most definitely no complaints. I find all members of staff lovely and really helpful.
Thank you so much for your kind feedback. We're delighted to hear that you had a positive experience with our care team. Your support means a lot to us, and we remain committed to providing the highest standard of care.
My partner is on 1 - 1 at Heatherbrook and she gets amazing care daily. The staff are very friendly. The senior care assistant is brilliant at her job, she is so passionate and caring. The manager is very accommodating, always offering me coffee and conversation. Heatherbrook is a friendly and vibrant place and always has parties, singers and family events. I am happy my partner is at this nursing home.
Reception and carer staff are very kind and accommodating. My nan is kept happy with regular events and good food. Staff are always happy to help too.
The activities are great and keep the residents engaged.
Having visited Heatherbrook throughout this period I was able to observe the same quality of care being afforded other patients with the staff continually trying their best to make every day as rich as possible and the best it could be. The staff took time to get to know Mum and her specific needs, and we were offered support and practical advice throughout. I would have no hesitation in recommending Heatherbrook, its manager, admin team, nurses, and carers as they delivered the best quality of care to my mum.
The staff at Heatherbrook Nursing Home were hard-working, caring and compassionate. It was very clean and the three meals were lovely just like home cooking. They all nursed me back to health in such a short time. The only thing I would say is the staff don't get paid enough for the hard work and long hours they put in.
I want to give it and the staff a 5-star review.
I think the care facility is lovely, always fresh and warm with a feeling of efficiency and care from the time you enter the front door.
The staff are the same, fresh, warm and efficient, but above all caring.
I consider that the home and the Heatherbrook team do a great job of really caring for those in their care.
Well done all responsible at every level of the organisation.
Her daughter certainly did well in finding this next chapter in her mum's life.
A clean and happy home and the food is healthy and consistently excellent. Our mum has improved in her health and well-being with the care she has received at Heatherbrook. We feel so welcome and the staff are caring and attentive towards Mum and other residents and their families. We are so glad to have found this home away from home once we had to make the difficult decision to find a safe home. Thank you for all you do.
My husband has been at Heatherbrook for a year and his care during this time has been excellent. the staff are friendly and approachable and any matters are dealt with promptly. The premises are kept very clean and the meals although basic are very good (special diets catered for). The residents are encouraged to take part in the numerous activities that are on offer. Overall very satisfied.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 March 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Heatherbrook.
There are no upcoming events for Heatherbrook.
Awards / Recognitions (1)
- 31 Jan 2025Recipient: DMP Healthcare
Meet the Team (1)

I am a motivated manager with a passion for leadership and a strong commitment to achieving success. I have over 10 years experience in healthcare, I am qualified RGN and have a Bachelor's diploma in Accountancy.
As a manager, I am highly organised, detail-oriented, and results-driven. Outside of work, I enjoy staying active and pursuing my hobbies. I enjoy being surrounded by nature, so I like camping and exploring the great outdoors. In addition, I am a voracious reader and like to paint.
Overall, I am a dedicated and passionate manager who is committed to achieving success for my team and my organisation. I believe that hard work, collaboration, and a positive attitude are essential to achieving success, and I am always looking for new ways to learn and grow personally and professionally.
Frequently Asked Questions about Heatherbrook
What types of Care is Heatherbrook registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heatherbrook have?
There are 46 Single Rooms.
What are the Facilities & Services at Heatherbrook?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Heatherbrook to the centre of Romford?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherbrook to verify any information. View our terms and conditions. Heatherbrook has an Enhanced Service -more info.