Heatherbrook

80 Como Street, Romford RM7 7DT
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9.7 46 Reviews
  • Heatherbrook, Romford
Heatherbrook is a purpose-built care facility, situated in Romford, that looks after dementia sufferers, with 45 en suite rooms available.

The home has a good reputation with the local community, working closely with the local council and a number of other health professionals who lend their expertise to the home's services in order to keep care packages up-to-date and appropriate to personal circumstance.

Visitors are always welcomed and the home is dedicated to as much development amongst its workforce as possible, a commitment that means staff are skilled in looking after behavioural complications, together with health and safety.
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Care Provided by Heatherbrook

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1650

Fees include all meals, accommodation , heat, light, power, laundry services, activities.


Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips

These prices are only a guideline, please contact Heatherbrook to find out the exact price for your requirements.

Contact Heatherbrook to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Heatherbrook to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claudia Nastasi (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2003
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (46)

Parking

  • Parking on site

Heatherbrook Reviews (46)

9.7

Heatherbrook has a Review Score of 9.7 (9.701) out of 10, based on 12 reviews in the last 2 years.
Over all time Heatherbrook has 46 reviews.

Overall Experience
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Reviewer Connection to Heatherbrook
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Review from J H (Friend of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful and homely relaxed feeling, happy and caring staff across the board. Great experience of visiting here and has an amazing feel inside. Food is good and resources are plentiful. I would recommend this place to anyone needing care.
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Review from D S (Brother of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault this care home, my sister was in another one before and was so unhappy. She has been in Heatherbrook for the last 4 months and upon our visit to see her, all we can say is that her face was bright and lit up. All the staff are wonderful and constantly make sure the residents do not want
for anything.
5 stars for what the staff do here.
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Review from G B (Son of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic staff. Always around to talk to and get information from and always willing to help. I found great comfort knowing that my dad was well looked after and it took a lot of weight from my shoulders. Thanks to all the hard-working staff from the care workers to the admin staff.
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Review from R H (Friend of Resident) published on 6 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great overall experience. The staff are very friendly and welcoming. The home has a lovely atmosphere and is always very clean. They work closely with the local primary school where I was a teacher and foster great community relationships.
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Review from Dan A (Grandson of Resident) published on 6 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran has been here for just over two months now and I must say she has settled in so well. The staff and other residents have made her feel so welcome. All members of staff at Heatherbrook are very kind and I believe they made the transition for gran moving into here a lot easier than expected. Thank
you to all members of staff.
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Review from Cheryl M (Wife of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in this home for four years on February 2023. I have no complaints. He loves it here that is the main thing, as long as he is happy. The staff are friendly, caring and always offer me support.
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Review from C M (Daughter of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been at Heatherbrook for roughly one month. In that time he has made good friends and relationships with the care team. His overall health and well-being has also greatly improved which is a direct result of the care and attention he is receiving. Many thanks to the whole team.
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Review from Brian F (Husband of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great home, wife very settled. Good staff and management team listened to concerns.
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Review from Gerald K (Son of Resident) published on 21 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Heatherbrook to be an excellent care home. The staff and management are friendly and efficient. The home is very clean and well presented. My mother has only been there a few months and is very happy there. I would highly recommend Heatherbrook to anybody.
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Review from C G (Wife of Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was at Heatherbrook on respite, and I am very happy with the staff and the level of care he received. All staff are so friendly and helpful. My husband will be returning in March next year, hopefully, for more respite.
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Review from S S (Daughter of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although Mum was only at the home for a few weeks, she was very well cared for. All the nurses were very caring and professional. During Mums stay, the home was in lockdown, so we could not visit. We were regularly called and given an update on how she was doing. The home also arranged a video call.
Management was extremely supportive and helpful throughout Mums time at the home.
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Review from J A (Daughter of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother stayed in Heatherbrook care home since April 2020. The care he was given was excellent. All the staff at the home were very professional, caring and world-class! The home manager and the activities staff were exceptional as they were very kind, nice, understanding and helpful in arranging
stuff that my brother needed. Very grateful for the whole team's support.
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Review from L S (Daughter of Resident) published on 20 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has resided at Heatherbrook for several years and is very happy there. Many of the staff have been there for a long time and they really do care about her. The recent precautions under lockdown have safeguarded her and the other residents and we have been able to phone Mum every day. On the
whole, we are very happy with the home.
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Review from I W (Sister-in-law of Resident) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our relative was looked after extremely well whilst she stayed at this home. We made friends here rather than being treated as just visitors. Staff went above and beyond to provide afternoon tea for our relative and 12-guests, for her birthday giving us all some happy memories. When our relative became
ill and was close to passing, she was treated with the utmost care and dignity, and staff supported us phenomenally during this difficult time.
Often recommend this home.
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Review from I S (Friend of Resident) published on 24 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I went to Heatherbrook with my good friend who's mum was living there. I was really impressed by the warm welcome by the receptionist. The carers and nurses were very helpful. All alone, I was touched by their caring attention and believe I should inform anybody who is thinking to have their loved ones
moved to a care home; the Heatherbrook should be on their list.
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Review from Sandra (Daughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum became a resident at Heatherbrook at the age of 95, she had previously resided in another home but they could no longer meet her needs. The staff at Heatherbrook were so calm, friendly and professional and they made what could have been such a difficult time so much easier for both my mum and
myself. The care she received at Heatherbrook was exceptional.
All the Heatherbrook staff, from every department, are caring and professional. They treat their residents with respect, compassion and kindness and go out of their way to ensure they are happy. Heatherbrook has a lovely homely feel, the staff are like a family and they treat their residents and their resident's relatives as part of that family.
I visited my mum often and always felt welcome and included in my mother's care. Any questions or concerns I had were addressed quickly with care and consideration and always to my satisfaction.
I would highly recommend Heatherbrook to anyone.
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Review from M C (Cousin of Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have for many years worked for the NHS myself as a community nurse and have visited many care homes. I have to say Heatherbrook care home I count as one of the best. Its present manager is so professional and approachable, also the entire staff are so caring and understanding and treat each resident
with courtesy. Food - fantastic!
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Review from Denise (Daughter of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mum is living with dementia and for the last couple of years Heatherbrook has been her home. She is very calm, contented and happy and this is due to the wonderful care and love she receives.
The staff and carers are so very dedicated and really do give 100% to looking after Mum. They are
extended family to her and us and we are forever thankful for all that they do.
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Review from Gary H (Son of Resident) published on 9 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has been at Heatherbrook for around 18 months and we were impressed from the start by the care and kindness of the staff. The home has improved even more since the change of ownership and we are very encouraged by the owner’s commitment to make further enhancements. The staff take time to get
to know the families and the care feels personal. The home is a welcoming place for families visiting and residents are very well looked after. All meals are cooked freshly on the premises each day by the chefs, there is plenty of it and it is of an excellent standard.
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Review from Chelsea B (Friend of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I feel that this home is very good in my opinion. Staff are absolutely fantastic with the residents. Food and drinks are on point, they really do get lovely food throughout the day. All communal areas are kept lovely and clean and nicely painted. They also have a lovely garden where residents can sit
out and enjoy. I would highly recommend this home to people.
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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Heatherbrook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.901 for Heatherbrook is calculated as follows: ( (129 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.901
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Heatherbrook is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Claudia Nastasi

Job Title: Home manager Joined: 2013

I am a motivated manager with a passion for leadership and a strong commitment to achieving success. I have over 10 years experience in healthcare, I am qualified RGN and have a Bachelor's diploma in Accountancy.


As a manager, I am highly organised, detail-oriented, and results-driven. Outside of work, I enjoy staying active and pursuing my hobbies. I enjoy being surrounded by nature, so I like camping and exploring the great outdoors. In addition, I am a voracious reader and like to paint.


Overall, I am a dedicated and passionate manager who is committed to achieving success for my team and my organisation. I believe that hard work, collaboration, and a positive attitude are essential to achieving success, and I am always looking for new ways to learn and grow personally and professionally.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherbrook to verify any information. View our terms and conditions. Heatherbrook has an Enhanced Service - more info.