Heatherbrook

80 Como Street, Romford RM7 7DT
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9.9 43 Reviews
  • Heatherbrook, Romford
Heatherbrook is a purpose-built care facility, situated in Romford, that looks after dementia sufferers, with 45 en suite rooms available.

The home has a good reputation with the local community, working closely with the local council and a number of other health professionals who lend their expertise to the home's services in order to keep care packages up-to-date and appropriate to personal circumstance.

Visitors are always welcomed and the home is dedicated to as much development amongst its workforce as possible, a commitment that means staff are skilled in looking after behavioural complications, together with health and safety.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1650

Fees include all meals, accommodation , heat, light, power, laundry services, activities.


Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips

These prices are only a guideline, please contact Heatherbrook to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Claudia Nastasi (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Any
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2003
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (46)

Parking

  • Parking on site

Heatherbrook Reviews (43)

9.9

Heatherbrook has a Review Score of 9.9 (9.866) out of 10, based on 10 reviews in the last 2 years.
Over all time Heatherbrook has 43 reviews.

Overall Experience
  • 31
  • 11
  • 1
  • 0
  • 0
Date Published
  • 43
  • 5
  • 6
  • 10
  • 33
Reviewer Connection to Heatherbrook
  • 13
  • 6
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Sharon M (Relative of Resident) published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kids always say "It smells nice" and want to come and visit with me. The home is always clean. The food is lovely. Any event is celebrated to involve the residents in "real life". The tea room is an awesome addition. The staff are caring and capable and kind. A wonderful place to place your loved
ones.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dean T (Son of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother receives excellent care and support from all the staff at Heatherbrook, including laundry, cleaning maintenance, administration, care staff, nurses and management. She is treated with dignity and kindness by all. She has a nice room that has recently been redecorated. The home is always nice
and warm in winter. The quality of the food is excellent with a varied daily menu supplemented with tea and coffee etc. During the day, the daily activities programme encourages residents to participate and you can see them enjoy doing so.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie D (Daughter of Resident) published on 4 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents, have been residents at Heatherbrook (Romford) since July 2015, the home is not perfect (I truly believe there is not a perfect care home in existence), but the staff who work the units, especially Hylands, domestic and kitchen staff are amazing and really deserve some recognition.


Sadly

on 13th December 2016, my father passed away, if it wasn't for the staff at Heatherbrook I really don't know how I would have got through the last few weeks of my father's life. The dignity, love, compassion they showed not only my father but the whole family has been unbelievable. Little things they did during my father's time at Heatherbrook gave me and my brother great comfort that we chose the right care home for him, staff would kiss him goodnight, sing his favourite song to him and say our family goodnight saying each night.


Heatherbrook has become an extension of my family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Heatherbrook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for Heatherbrook is calculated as follows: ( (104 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heatherbrook is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

No image found

Claudia Nastasi

Job Title: Home manager Joined: 2013

I am a motivated manager with a passion for leadership and a strong commitment to achieving success. I have over 10 years experience in healthcare, I am qualified RGN and have a Bachelor's diploma in Accountancy.


As a manager, I am highly organised, detail-oriented, and results-driven. Outside of work, I enjoy staying active and pursuing my hobbies. I enjoy being surrounded by nature, so I like camping and exploring the great outdoors. In addition, I am a voracious reader and like to paint.


Overall, I am a dedicated and passionate manager who is committed to achieving success for my team and my organisation. I believe that hard work, collaboration, and a positive attitude are essential to achieving success, and I am always looking for new ways to learn and grow personally and professionally.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherbrook to verify any information. View our terms and conditions. Heatherbrook has an Enhanced Service - more info.