Heatherbrook

I would highly recommend Heatherbrook to anyone.

I have for many years worked for the NHS myself as a community nurse and have visited many care homes. I have to say Heatherbrook care home I count as one of the best. Its present manager is so professional and approachable, also the entire staff are so caring and understanding and treat each resident with courtesy. Food - fantastic!

The staff and carers are so very dedicated and really do give 100% to looking after Mum. They are extended family to her and us and we are forever thankful for all that they do.

My dad has been at Heatherbrook for around 18 months and we were impressed from the start by the care and kindness of the staff. The home has improved even more since the change of ownership and we are very encouraged by the owner’s commitment to make further enhancements. The staff take time to get to know the families and the care feels personal. The home is a welcoming place for families visiting and residents are very well looked after. All meals are cooked freshly on the premises each day by the chefs, there is plenty of it and it is of an excellent standard.

I feel that this home is very good in my opinion. Staff are absolutely fantastic with the residents. Food and drinks are on point, they really do get lovely food throughout the day. All communal areas are kept lovely and clean and nicely painted. They also have a lovely garden where residents can sit out and enjoy. I would highly recommend this home to people.

I feel my wife is well cared for and happy at the home.

Since the appointment of the current manager, there has been a noticeable improvement in the communication ie notices/Information boards/quality of staff/supervision of staff and care of residents. Staff who were inadequate have now left or been removed. Activities for residents all seem to have increased and the fabric of the building has also improved by painting, hair salon improvements and new furniture. However, there still needs to be more monitoring of patients when feeding and more staff are needed for this. Some residents struggle for some time before being assisted and some nearly fall before staff assist in the dining room.

My family have been at Heatherbrook for over 14 years. It's an amazing place. The staff are fabulous and residents become part of the 'Heatherbrook' family. I was nervous at first and had that guilty pang when you place a relative in someone else's care. Heatherbrook not only looked after my family, they looked after me too. Staff really do care. They try to make life still be comfortable and as homely as possible. The Heatherbrook staff are angels placed on earth. Thank you all!

The kids always say "It smells nice" and want to come and visit with me. The home is always clean. The food is lovely. Any event is celebrated to involve the residents in "real life". The tea room is an awesome addition. The staff are caring and capable and kind. A wonderful place to place your loved ones.

My mother receives excellent care and support from all the staff at Heatherbrook, including laundry, cleaning maintenance, administration, care staff, nurses and management. She is treated with dignity and kindness by all. She has a nice room that has recently been redecorated. The home is always nice and warm in winter. The quality of the food is excellent with a varied daily menu supplemented with tea and coffee etc. During the day, the daily activities programme encourages residents to participate and you can see them enjoy doing so.

Both my parents, have been residents at Heatherbrook (Romford) since July 2015, the home is not perfect (I truly believe there is not a perfect care home in existence), but the staff who work the units, especially Hylands, domestic and kitchen staff are amazing and really deserve some recognition.

Sadly on 13th December 2016, my father passed away, if it wasn't for the staff at Heatherbrook I really don't know how I would have got through the last few weeks of my father's life. The dignity, love, compassion they showed not only my father but the whole family has been unbelievable. Little things they did during my father's time at Heatherbrook gave me and my brother great comfort that we chose the right care home for him, staff would kiss him goodnight, sing his favourite song to him and say our family goodnight saying each night.

Heatherbrook has become an extension of my family.