Submit a Review for Carolyne House
Waterson Road, Chadwell St Mary, Grays, RM16 4LD
View Full Details of Carolyne HouseLatest Reviews for Carolyne House
10 November 2025
The staff are always friendly which is lovely. The room does smell a bit but understandably so. Food doesn't look very appetising sometimes. Staff treat their residents with kindness and respect. Thank you for all your care and attention.
27 October 2025
The home is run excellent. Staff and management you could not wish for better. Milie is so happy here. Thank you.
27 October 2025
From the first time I walked into Carolyne House I knew I would be happy to leave my dear mum here. The feel to the home is so friendly & warm. All the staff are so caring & know you by name & answer any questions without hesitation. I cannot fault the home at all, and go home feeling content that mum is in a safe lovely place. I could not wish for more.
27 October 2025
Management and staff are most polite and helpful. Avigail runs an exceptional home, she is the loveliest lady, very considerate and caring.
20 October 2025
Both my mum and dad spent time in Carolyne House, they were both looked after fantastically well. I can't praise Abbie the manager and her staff enough, they were so caring, affectionate and nothing was too much trouble. I would most definitely give Carolyne House 5 stars and would highly recommend to anyone thinking of putting there relative into Carolyne House.
17 October 2025
Always found the staff to be caring and very helpful. Always a friendly face.
17 October 2025
My wife has been very well looked after. I would like to thank Carolyne House for the very good job they do.
16 October 2025
Our family cannot thank Caroline House enough for the wonderful care and love they show our grandad. From the moment he arrived, we've felt completely at ease knowing he's in such good hands. The staff are outstanding - efficient, attentive, and genuinely caring. They go above and beyond every single day to make the residents feel comfortable, valued, and happy. What makes Caroline House truly special is the atmosphere - it feels like one big family. There are always activities and events going on to keep everyone engaged and smiling, and we're always made to feel welcome whenever we visit. You can see that the residents come first in everything they do - they're always treated with dignity, respect, and warmth. We couldn't ask for a better home for our grandad. Thank you to all the amazing staff at Caroline House for the outstanding care you provide.
15 October 2025
Such a friendly place for the elderly and relatives to come to , and always happy to help and mother in law happy to call it home . We know she is being well cared for and we're always informed of issues that come up.
15 October 2025
The care home is a happy place, staff are very friendly, caring, always very clean environment my mum is well cared for and has settled really well. Thank you very much for taking care of my mum.
15 October 2025
Staff are very caring & food is very good.
26 September 2025
All staff are friendly and very respectful to visitors. Grounds & general areas all kept to a very high standard.
26 September 2025
My experience of the level of care given to residents is of a very high standard.
23 September 2025
I cannot express enough the wonders the staff, nurses and carers have done for my Nan since she has been in their care . Before entering the home she had become a shell of her former self, often feeling down with little interest in what life had to offer . Since being in Carolyne House, she is like a new person , she has her cheeky spark back and is absolutely loving her new busy social life . Genuinely, this change has been a result of the hard work, care and genuine dedication of the staff . Despite their extremely large workload, they go out of their way to make all the residents feel special and are always laughing and smiling. Their carefully planned activities programme helps every resident to enjoy themselves and also keep bodies and minds active (whilst also having lots of fun) . I cannot thank you all enough for giving my beloved Nan the gold standard of care !! You are all amazing.
23 September 2025
Mum is bedbound and is being cared for in a dignified manner. The staff are all very friendly & knowledgeable about mums condition. Overall mum is in the best place. A lovely care home.
29 August 2025
From the moment she arrived at Carolyne House, we knew she would be safe and well cared for. All the staff are always happy and would do anything for her and visiting family to ensure everyone felt relaxed. The home has a lovely 'homely' feel about it. The manager took time to get to know her and understood how we were all anxious about her quality of life, the manager was proactive to ensure she received occupational & physiotherapy to enable her to safely move from the bed to a chair so she could be part of the homes communal areas, including her on outdoor activities where possible. Although she was only at the home from January to August she had the best quality of life possible, given her advanced dementia. Thank you for the high level of care which was given with empathy at all times.
11 August 2025
What a wonderful house. My mother is happy, such caring staff, hope I land one day in a house like this. Food is marvelous, rooms clean. Nothing is too much. Staff seem really happy in there work. As I live in Holland, I felt quite happy to leave mum, knowing she's een well cared for. They treat her as family. Thank you all.
24 July 2025
I am so pleased my friend was allocated this care home. She is very happy there and the staff/management are so kind, friendly and helpful, maintaining her dignity and fulfilling her wishes at all times. I also am so happy that if I cannot visit often, I know that she couldn't be cared for any better.
03 June 2025
My son has ben in Carolyne House for almost 7 months when I visit him he is happy, settled and well looked after. The staff are always friendly and helpful to me when I visit. The extra services provided I.e. Opticians/dentists is very helpful. My overall opinion of Carolyne House is excellent!
28 May 2025
My dads just stayed at Carolyne House and seemed to enjoy it. Staff were friendly, took him to the garden and the lounge. Couldn't do enough. Very pleased with it.
Latest Reviews for Carolyne House
10 November 2025
The staff are always friendly which is lovely. The room does smell a bit but understandably so. Food doesn't look very appetising sometimes. Staff treat their residents with kindness and respect. Thank you for all your care and attention.
27 October 2025
The home is run excellent. Staff and management you could not wish for better. Milie is so happy here. Thank you.
27 October 2025
From the first time I walked into Carolyne House I knew I would be happy to leave my dear mum here. The feel to the home is so friendly & warm. All the staff are so caring & know you by name & answer any questions without hesitation. I cannot fault the home at all, and go home feeling content that mum is in a safe lovely place. I could not wish for more.
27 October 2025
Management and staff are most polite and helpful. Avigail runs an exceptional home, she is the loveliest lady, very considerate and caring.
20 October 2025
Both my mum and dad spent time in Carolyne House, they were both looked after fantastically well. I can't praise Abbie the manager and her staff enough, they were so caring, affectionate and nothing was too much trouble. I would most definitely give Carolyne House 5 stars and would highly recommend to anyone thinking of putting there relative into Carolyne House.
17 October 2025
Always found the staff to be caring and very helpful. Always a friendly face.
17 October 2025
My wife has been very well looked after. I would like to thank Carolyne House for the very good job they do.
16 October 2025
Our family cannot thank Caroline House enough for the wonderful care and love they show our grandad. From the moment he arrived, we've felt completely at ease knowing he's in such good hands. The staff are outstanding - efficient, attentive, and genuinely caring. They go above and beyond every single day to make the residents feel comfortable, valued, and happy. What makes Caroline House truly special is the atmosphere - it feels like one big family. There are always activities and events going on to keep everyone engaged and smiling, and we're always made to feel welcome whenever we visit. You can see that the residents come first in everything they do - they're always treated with dignity, respect, and warmth. We couldn't ask for a better home for our grandad. Thank you to all the amazing staff at Caroline House for the outstanding care you provide.
15 October 2025
Such a friendly place for the elderly and relatives to come to , and always happy to help and mother in law happy to call it home . We know she is being well cared for and we're always informed of issues that come up.
15 October 2025
The care home is a happy place, staff are very friendly, caring, always very clean environment my mum is well cared for and has settled really well. Thank you very much for taking care of my mum.
15 October 2025
Staff are very caring & food is very good.
26 September 2025
All staff are friendly and very respectful to visitors. Grounds & general areas all kept to a very high standard.
26 September 2025
My experience of the level of care given to residents is of a very high standard.
23 September 2025
I cannot express enough the wonders the staff, nurses and carers have done for my Nan since she has been in their care . Before entering the home she had become a shell of her former self, often feeling down with little interest in what life had to offer . Since being in Carolyne House, she is like a new person , she has her cheeky spark back and is absolutely loving her new busy social life . Genuinely, this change has been a result of the hard work, care and genuine dedication of the staff . Despite their extremely large workload, they go out of their way to make all the residents feel special and are always laughing and smiling. Their carefully planned activities programme helps every resident to enjoy themselves and also keep bodies and minds active (whilst also having lots of fun) . I cannot thank you all enough for giving my beloved Nan the gold standard of care !! You are all amazing.
23 September 2025
Mum is bedbound and is being cared for in a dignified manner. The staff are all very friendly & knowledgeable about mums condition. Overall mum is in the best place. A lovely care home.
29 August 2025
From the moment she arrived at Carolyne House, we knew she would be safe and well cared for. All the staff are always happy and would do anything for her and visiting family to ensure everyone felt relaxed. The home has a lovely 'homely' feel about it. The manager took time to get to know her and understood how we were all anxious about her quality of life, the manager was proactive to ensure she received occupational & physiotherapy to enable her to safely move from the bed to a chair so she could be part of the homes communal areas, including her on outdoor activities where possible. Although she was only at the home from January to August she had the best quality of life possible, given her advanced dementia. Thank you for the high level of care which was given with empathy at all times.
11 August 2025
What a wonderful house. My mother is happy, such caring staff, hope I land one day in a house like this. Food is marvelous, rooms clean. Nothing is too much. Staff seem really happy in there work. As I live in Holland, I felt quite happy to leave mum, knowing she's een well cared for. They treat her as family. Thank you all.
24 July 2025
I am so pleased my friend was allocated this care home. She is very happy there and the staff/management are so kind, friendly and helpful, maintaining her dignity and fulfilling her wishes at all times. I also am so happy that if I cannot visit often, I know that she couldn't be cared for any better.
03 June 2025
My son has ben in Carolyne House for almost 7 months when I visit him he is happy, settled and well looked after. The staff are always friendly and helpful to me when I visit. The extra services provided I.e. Opticians/dentists is very helpful. My overall opinion of Carolyne House is excellent!
28 May 2025
My dads just stayed at Carolyne House and seemed to enjoy it. Staff were friendly, took him to the garden and the lounge. Couldn't do enough. Very pleased with it.