Submit a Review for Carolyne House
Waterson Road, Chadwell St Mary, Grays, RM16 4LD
View full details of Carolyne HouseLatest Reviews for Carolyne House
27 May 2026
Thank you to the staff that sang Happy Birthday to my sister. All staff are friendly and helpful. I know that my sister is being well cared for and that she does like to have a friendly banter with those that care for her.
27 May 2026
For 2 1/2 years Carolyne House have provided a caring, safe, stimulating home for my elderly mother. Good food, varied activities & a stimulating can do culture enriched her life right till the end. I cannot thank the staff enough for their genuine care & love towards my mother.
08 May 2026
Since we moved my mother-in-law here from a care home in Kent we cannot fault the care and compassion given to her. All staff from cleaners to managers are helpful and treat Mum with respect & dignity.
08 May 2026
From the moment we walked through the door we knew we had found somewhere truly special. The level of care, compassion & professionalism shown by every member of staff has exceeded our expectations. The team go above & beyond to ensure residents feel safe, comfortable & cared for. Communications
with families is excellent. Any concerns are addressed promptly & thoughtfully. The environment itself is warm, clean & welcoming. It's reassuring to see smiles & laughter. I would like to express my sincere appreciated for outstanding leadership of the care home managers.
08 May 2026
I cannot speak highly enough of Carolyne House. My mother receives 24 hour dementia care there, and the standard of care across every aspect has been truly excellent. The staff are compassionate, attentive, and treat residents with genuine dignity and respect. It is clear that they take the time to
understand each individuals needs which gives great reassurance to the families. We are always kept informed and feel involved in my mothers care at all times. The management team run the home professionally and with warmth, creating a safe clean comfortable and well maintained and contributing to feeling of quality and care throughout the home.
06 May 2026
Carolyne House is an exceptional nursing home. The staff are always professional, friendly, caring, compassionate and dedicated to looking after the residents. They go above and beyond in sometimes challenging situations. They provide activities everyday and include as many residents as they can,
the restrictions to this is often the size of the communal areas which are not big enough to accommodate all the residents at once.
04 May 2026
The actual care provided by the staff is excellent and very attentive. The home is kept very clean & pleasant in appearance. A wide variety of activities is provided by the home for the residents, although my mother doesn't participate in them. The food is okay. The cost of the care is expensive and
in hard times, a rise of 5.3% was excessive.
28 April 2026
I'm very impressed with Carolyne House. Overall it's staff are fantastic. Aunt has been there for 3 years, Mum for a year. The staff are like family now and I have no qualms about our family living there, they are safe, well fed and well looked after. Lots of activities going on every day lots of
outings also.
28 April 2026
Very happy with the care my mum receives on a daily bases.
28 April 2026
My father is looked after as we would expect. All staff are very helpful & respectful & treat dad with dignity. Staff always have smiley faces and have a good rapport with management & likewise management with staff. I couldn't wish for dad to be in a happier secure environment.
27 April 2026
All staff work efficiently and professionally whilst dealing with my mother and I can rest assured that she is very well looked after and her needs, both medical and personal, and her well-being are all dealt with, with extreme care and kindness.
27 April 2026
My wife has been in 3 care homes and this is the best one by far.
27 April 2026
Care & kindness to my Dad is first class. Management & all staff are so caring, warm & friendly. Nothing is too much trouble. My Dad has been here for 2 years now, we are so happy he is at Carolyne House. We know he is safe & well looked after.
27 April 2026
I have been so pleased with the excellent care my mum has received since she was admitted to Carolyne House. She is well cared for, stimulated and enjoys regular trips out and daily activities to keep her body and mind active and engaged. All the staff are happy and caring. Always welcoming visitors
as well as being very kind and patient with the residents in their care. I could not have wished for a better place for my mum to stay. Mum and the family are very happy with her care.
24 April 2026
The care and compassion we receive from all the staff at Carolyne House is exceptional
My dad is so well cared for and the nurses keep me fully updated on any health / care issues
Words can't express my gratitude to everyone who works at Carolyne House
They are so attentive and ensure my dad
takes part in lots of activities despite his advanced dementia
17 April 2026
I called in to make an enquiry about my mum and how I could get her a place there.
I was met by Avigail who was very helpful and before I knew it mum was in as a resident
She has been there for nearly a month now and I could not be any happier how things have turned out she is now settled and
feels at home and this is due to to the amazing people there it feels like home and I am at peace knowing I have no worries they are now part of my family and I no longer worry how mum is as they treat her as their own Avigail marilyn and the wonderful Livia the fact I have my mum 3 minutes away knowing they are caring for her and giving her new memories with the things they do for the residents I'm eternally grateful they've given her a new lease of life I could go on forever with kind words what this place has done is all I could have hoped for thank you Carolyne House in a sentence not all angels have wings but thank you so much I love you all from the bottom of my heart
Steven
15 April 2026
My father was staying at Carolyne House under nursing. He recently passed away in January and up to his passing, he was treated with dignity and compassion. I can not speak more highly of the 'team' at Carolyne House, as that is what we thought of them a 'team'. It was a positive experience and we
cannot thank the staff there enough for their kindness and care.
02 April 2026
I have always been given a warm, friendly welcome from staff when visiting my Aunt. Their kindness to the residents is lovely to see and nothing ever seems to be too much trouble. The activities team also make sure there is plenty for residents to do and ensure they are active and entertained,
especially the lovely days out they arrange - I think it is so important to give the residents the chance to still be part of life outside of the care home.
01 April 2026
Since my aunt moved into Carolyne House, she has been treated with such kindness that our words cannot express. All of the staff are lovely. They always ask if she would like to go or do anything special, then try to arrange it. Nothing is too much trouble and we can't thank them enough.
01 April 2026
I asked for a large recliner chair to be removed to allow more room in mum's room. This was swiftly undertaken, relocated to another resident who was awaiting this item. We were happy with this quick action, the other resident was too!
Latest Reviews for Carolyne House
27 May 2026
Thank you to the staff that sang Happy Birthday to my sister. All staff are friendly and helpful. I know that my sister is being well cared for and that she does like to have a friendly banter with those that care for her.
27 May 2026
For 2 1/2 years Carolyne House have provided a caring, safe, stimulating home for my elderly mother. Good food, varied activities & a stimulating can do culture enriched her life right till the end. I cannot thank the staff enough for their genuine care & love towards my mother.
08 May 2026
Since we moved my mother-in-law here from a care home in Kent we cannot fault the care and compassion given to her. All staff from cleaners to managers are helpful and treat Mum with respect & dignity.
08 May 2026
From the moment we walked through the door we knew we had found somewhere truly special. The level of care, compassion & professionalism shown by every member of staff has exceeded our expectations. The team go above & beyond to ensure residents feel safe, comfortable & cared for. Communications
with families is excellent. Any concerns are addressed promptly & thoughtfully. The environment itself is warm, clean & welcoming. It's reassuring to see smiles & laughter. I would like to express my sincere appreciated for outstanding leadership of the care home managers.
08 May 2026
I cannot speak highly enough of Carolyne House. My mother receives 24 hour dementia care there, and the standard of care across every aspect has been truly excellent. The staff are compassionate, attentive, and treat residents with genuine dignity and respect. It is clear that they take the time to
understand each individuals needs which gives great reassurance to the families. We are always kept informed and feel involved in my mothers care at all times. The management team run the home professionally and with warmth, creating a safe clean comfortable and well maintained and contributing to feeling of quality and care throughout the home.
06 May 2026
Carolyne House is an exceptional nursing home. The staff are always professional, friendly, caring, compassionate and dedicated to looking after the residents. They go above and beyond in sometimes challenging situations. They provide activities everyday and include as many residents as they can,
the restrictions to this is often the size of the communal areas which are not big enough to accommodate all the residents at once.
04 May 2026
The actual care provided by the staff is excellent and very attentive. The home is kept very clean & pleasant in appearance. A wide variety of activities is provided by the home for the residents, although my mother doesn't participate in them. The food is okay. The cost of the care is expensive and
in hard times, a rise of 5.3% was excessive.
28 April 2026
I'm very impressed with Carolyne House. Overall it's staff are fantastic. Aunt has been there for 3 years, Mum for a year. The staff are like family now and I have no qualms about our family living there, they are safe, well fed and well looked after. Lots of activities going on every day lots of
outings also.
28 April 2026
Very happy with the care my mum receives on a daily bases.
28 April 2026
My father is looked after as we would expect. All staff are very helpful & respectful & treat dad with dignity. Staff always have smiley faces and have a good rapport with management & likewise management with staff. I couldn't wish for dad to be in a happier secure environment.
27 April 2026
All staff work efficiently and professionally whilst dealing with my mother and I can rest assured that she is very well looked after and her needs, both medical and personal, and her well-being are all dealt with, with extreme care and kindness.
27 April 2026
My wife has been in 3 care homes and this is the best one by far.
27 April 2026
Care & kindness to my Dad is first class. Management & all staff are so caring, warm & friendly. Nothing is too much trouble. My Dad has been here for 2 years now, we are so happy he is at Carolyne House. We know he is safe & well looked after.
27 April 2026
I have been so pleased with the excellent care my mum has received since she was admitted to Carolyne House. She is well cared for, stimulated and enjoys regular trips out and daily activities to keep her body and mind active and engaged. All the staff are happy and caring. Always welcoming visitors
as well as being very kind and patient with the residents in their care. I could not have wished for a better place for my mum to stay. Mum and the family are very happy with her care.
24 April 2026
The care and compassion we receive from all the staff at Carolyne House is exceptional
My dad is so well cared for and the nurses keep me fully updated on any health / care issues
Words can't express my gratitude to everyone who works at Carolyne House
They are so attentive and ensure my dad
takes part in lots of activities despite his advanced dementia
17 April 2026
I called in to make an enquiry about my mum and how I could get her a place there.
I was met by Avigail who was very helpful and before I knew it mum was in as a resident
She has been there for nearly a month now and I could not be any happier how things have turned out she is now settled and
feels at home and this is due to to the amazing people there it feels like home and I am at peace knowing I have no worries they are now part of my family and I no longer worry how mum is as they treat her as their own Avigail marilyn and the wonderful Livia the fact I have my mum 3 minutes away knowing they are caring for her and giving her new memories with the things they do for the residents I'm eternally grateful they've given her a new lease of life I could go on forever with kind words what this place has done is all I could have hoped for thank you Carolyne House in a sentence not all angels have wings but thank you so much I love you all from the bottom of my heart
Steven
15 April 2026
My father was staying at Carolyne House under nursing. He recently passed away in January and up to his passing, he was treated with dignity and compassion. I can not speak more highly of the 'team' at Carolyne House, as that is what we thought of them a 'team'. It was a positive experience and we
cannot thank the staff there enough for their kindness and care.
02 April 2026
I have always been given a warm, friendly welcome from staff when visiting my Aunt. Their kindness to the residents is lovely to see and nothing ever seems to be too much trouble. The activities team also make sure there is plenty for residents to do and ensure they are active and entertained,
especially the lovely days out they arrange - I think it is so important to give the residents the chance to still be part of life outside of the care home.
01 April 2026
Since my aunt moved into Carolyne House, she has been treated with such kindness that our words cannot express. All of the staff are lovely. They always ask if she would like to go or do anything special, then try to arrange it. Nothing is too much trouble and we can't thank them enough.
01 April 2026
I asked for a large recliner chair to be removed to allow more room in mum's room. This was swiftly undertaken, relocated to another resident who was awaiting this item. We were happy with this quick action, the other resident was too!