Submit a Review for Carolyne House
Waterson Road, Chadwell St Mary, Grays, RM16 4LD
View full details of Carolyne HouseLatest Reviews for Carolyne House
03 March 2026
I have my mum and auntie both staying with you and they both receive the best care possible. I have visited at all times from early morning to late evening and always found the careers to be friendly, helpful and welcoming.
The variety of activities and outings are second to none.
You all do a
fantastic job and I think of you all as extended family.
02 March 2026
My sister has settled into Carolyne House, the staff have put her at ease and helped her to start to become more relaxed, feel comfortable and able to ask for asisstance. All staff who enter her room have engaged with her and have helped her feel safe and some friendly banter has encouraged her to
give some cheeky responses.
16 February 2026
The staff here are wonderful. Helpful and professional. Thank you all.
09 February 2026
Knowing my Dad is safe & well cared for is a great comfort to all our family. His care & all the staff & management are first class. They always put their residents first. Nothing is too much trouble. We are so pleased Dad is in Carolyne House.
09 February 2026
A dedicated professional staff who pay as much attention to the needs of family and friends as they do the residents. The home has managers who are held in high esteem by their staff and who make relatives and visiting friends feel like they are joining a big caring family. The gardens and buildings
are kept in A1 condition and the rooms feel welcoming and cosy. Visitors are welcome day and night and are offered meals if their stay is long. Altogether wonderful.
09 February 2026
My mother has been a resident in Carolyne House for more than a year now, and our family can't fault the care that she receives. From the manager Avi, and throughout the home, they work tirelessly to make everything comfortable & clean for the residents. Only wish Mum was able to join in, but time
has taken her. Thank you to you all.
09 February 2026
Carolyne House was a very loving and caring home and environment for my mum in her last few weeks of being with us. Staff were so kind to us as a family, welcoming us, giving us time to talk and understand my mum's needs. Every member of the team shows professionalism, but more so show a deep
interest and concern. Nothing was too much trouble and they also cared for my dad as he spent each day with my mum. Such a fantastic team, lead my an amazing manager. On the day of my mum's passing the team gave the family the support and space we needed. I couldn't recommend more.
30 January 2026
The past year or so could not have been achieved without the help and support of Carolyne House staff for my mother. They have always been open to talk or any care change requirements. I can't thank them enough for my mum's care.
30 January 2026
The care and support given to my mother is second to none. She is totally incontinent and unable to move around. Her room is always clean and tidy, and she is always treated with dignity, even when she can become very awkward. Food is always cooked fresh they and if my mother doesn't want what's on
offer, they will put themselves out to make her what she wants. Excellent home where I know she is well cared for.
30 January 2026
Staff always put the residents first with their cheerfulness, and nothing is too much for them. Family are always welcomed and informed of any changes to my mother in laws treatment
10 November 2025
The staff are always friendly which is lovely. The room does smell a bit but understandably so. Food doesn't look very appetising sometimes. Staff treat their residents with kindness and respect. Thank you for all your care and attention.
27 October 2025
The home is run excellent. Staff and management you could not wish for better. Milie is so happy here. Thank you.
27 October 2025
From the first time I walked into Carolyne House I knew I would be happy to leave my dear mum here. The feel to the home is so friendly & warm. All the staff are so caring & know you by name & answer any questions without hesitation. I cannot fault the home at all, and go home feeling content that
mum is in a safe lovely place. I could not wish for more.
27 October 2025
Management and staff are most polite and helpful. Avigail runs an exceptional home, she is the loveliest lady, very considerate and caring.
20 October 2025
Both my mum and dad spent time in Carolyne House, they were both looked after fantastically well. I can't praise Abbie the manager and her staff enough, they were so caring, affectionate and nothing was too much trouble. I would most definitely give Carolyne House 5 stars and would highly recommend
to anyone thinking of putting there relative into Carolyne House.
17 October 2025
Always found the staff to be caring and very helpful. Always a friendly face.
17 October 2025
My wife has been very well looked after. I would like to thank Carolyne House for the very good job they do.
16 October 2025
Our family cannot thank Caroline House enough for the wonderful care and love they show our grandad. From the moment he arrived, we've felt completely at ease knowing he's in such good hands. The staff are outstanding - efficient, attentive, and genuinely caring. They go above and beyond every
single day to make the residents feel comfortable, valued, and happy.
What makes Caroline House truly special is the atmosphere - it feels like one big family. There are always activities and events going on to keep everyone engaged and smiling, and we're always made to feel welcome whenever we visit.
You can see that the residents come first in everything they do - they're always treated with dignity, respect, and warmth. We couldn't ask for a better home for our grandad. Thank you to all the amazing staff at Caroline House for the outstanding care you provide.
15 October 2025
The care home is a happy place, staff are very friendly, caring, always very clean environment my mum is well cared for and has settled really well. Thank you very much for taking care of my mum.
15 October 2025
Staff are very caring & food is very good.
Latest Reviews for Carolyne House
03 March 2026
I have my mum and auntie both staying with you and they both receive the best care possible. I have visited at all times from early morning to late evening and always found the careers to be friendly, helpful and welcoming.
The variety of activities and outings are second to none.
You all do a
fantastic job and I think of you all as extended family.
02 March 2026
My sister has settled into Carolyne House, the staff have put her at ease and helped her to start to become more relaxed, feel comfortable and able to ask for asisstance. All staff who enter her room have engaged with her and have helped her feel safe and some friendly banter has encouraged her to
give some cheeky responses.
16 February 2026
The staff here are wonderful. Helpful and professional. Thank you all.
09 February 2026
Knowing my Dad is safe & well cared for is a great comfort to all our family. His care & all the staff & management are first class. They always put their residents first. Nothing is too much trouble. We are so pleased Dad is in Carolyne House.
09 February 2026
A dedicated professional staff who pay as much attention to the needs of family and friends as they do the residents. The home has managers who are held in high esteem by their staff and who make relatives and visiting friends feel like they are joining a big caring family. The gardens and buildings
are kept in A1 condition and the rooms feel welcoming and cosy. Visitors are welcome day and night and are offered meals if their stay is long. Altogether wonderful.
09 February 2026
My mother has been a resident in Carolyne House for more than a year now, and our family can't fault the care that she receives. From the manager Avi, and throughout the home, they work tirelessly to make everything comfortable & clean for the residents. Only wish Mum was able to join in, but time
has taken her. Thank you to you all.
09 February 2026
Carolyne House was a very loving and caring home and environment for my mum in her last few weeks of being with us. Staff were so kind to us as a family, welcoming us, giving us time to talk and understand my mum's needs. Every member of the team shows professionalism, but more so show a deep
interest and concern. Nothing was too much trouble and they also cared for my dad as he spent each day with my mum. Such a fantastic team, lead my an amazing manager. On the day of my mum's passing the team gave the family the support and space we needed. I couldn't recommend more.
30 January 2026
The past year or so could not have been achieved without the help and support of Carolyne House staff for my mother. They have always been open to talk or any care change requirements. I can't thank them enough for my mum's care.
30 January 2026
The care and support given to my mother is second to none. She is totally incontinent and unable to move around. Her room is always clean and tidy, and she is always treated with dignity, even when she can become very awkward. Food is always cooked fresh they and if my mother doesn't want what's on
offer, they will put themselves out to make her what she wants. Excellent home where I know she is well cared for.
30 January 2026
Staff always put the residents first with their cheerfulness, and nothing is too much for them. Family are always welcomed and informed of any changes to my mother in laws treatment
10 November 2025
The staff are always friendly which is lovely. The room does smell a bit but understandably so. Food doesn't look very appetising sometimes. Staff treat their residents with kindness and respect. Thank you for all your care and attention.
27 October 2025
The home is run excellent. Staff and management you could not wish for better. Milie is so happy here. Thank you.
27 October 2025
From the first time I walked into Carolyne House I knew I would be happy to leave my dear mum here. The feel to the home is so friendly & warm. All the staff are so caring & know you by name & answer any questions without hesitation. I cannot fault the home at all, and go home feeling content that
mum is in a safe lovely place. I could not wish for more.
27 October 2025
Management and staff are most polite and helpful. Avigail runs an exceptional home, she is the loveliest lady, very considerate and caring.
20 October 2025
Both my mum and dad spent time in Carolyne House, they were both looked after fantastically well. I can't praise Abbie the manager and her staff enough, they were so caring, affectionate and nothing was too much trouble. I would most definitely give Carolyne House 5 stars and would highly recommend
to anyone thinking of putting there relative into Carolyne House.
17 October 2025
Always found the staff to be caring and very helpful. Always a friendly face.
17 October 2025
My wife has been very well looked after. I would like to thank Carolyne House for the very good job they do.
16 October 2025
Our family cannot thank Caroline House enough for the wonderful care and love they show our grandad. From the moment he arrived, we've felt completely at ease knowing he's in such good hands. The staff are outstanding - efficient, attentive, and genuinely caring. They go above and beyond every
single day to make the residents feel comfortable, valued, and happy.
What makes Caroline House truly special is the atmosphere - it feels like one big family. There are always activities and events going on to keep everyone engaged and smiling, and we're always made to feel welcome whenever we visit.
You can see that the residents come first in everything they do - they're always treated with dignity, respect, and warmth. We couldn't ask for a better home for our grandad. Thank you to all the amazing staff at Caroline House for the outstanding care you provide.
15 October 2025
The care home is a happy place, staff are very friendly, caring, always very clean environment my mum is well cared for and has settled really well. Thank you very much for taking care of my mum.
15 October 2025
Staff are very caring & food is very good.