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Carolyne House

Waterson Road, Chadwell St Mary, Grays, Essex RM16 4LD
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Carolyne House, Grays
Carolyne House, Grays
Carolyne House, Grays

Carolyne House is one of a number of care facilities in the area owned by care provider Runwood Homes, respected for an innovative approach to healthcare for the elderly and people with disabilities.

The property can house up to fifty-two people in total, all of whom enjoy the comfort of en-suite bedrooms, a tasteful lounge and spacious dining areas, together with a secure garden area and convenient parking for visitors.

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Care Provided by Carolyne House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,400

Contact Carolyne House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Avigail Mellish (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Carolyne House Reviews (179)

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9.9

Carolyne House has a Review Score of 9.9 (9.918) out of 10, based on 70 reviews in the last 2 years. Over all time Carolyne House has 179 reviews.

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Showing 179 reviews matching selected criteria
Review from Andrew H (Son of Resident) published on 28 August 2026 Submitted via Postal Card
Overall Experience

My mum has been in Carolyne House for around 4 years. She involves herself in all activities and loves going out on trips. She's made lots of friends and the staff can't do enough for her. I love seeing her on the social media posts and honestly feel this home has given her a new lease of life.

Reply from Avigail Mellish, Manager at Carolyne House

thank you so much for taking time to give us a review, we really appreciate it.

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Review from Duncan G (Son of Resident) published on 24 August 2026 Submitted via Postal Card
Overall Experience

Dad's health and mental well being has improved since he has been here at Carolyne House. The staff engage with dad whatever his mood and encourage him to join in with the activities. He eats well and is well looked after

Reply from Avigail Mellish, Manager at Carolyne House

Thank you for taking time to give us a reviewed. We really appreciate it.

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Review from Kim H (Daughter of Resident) published on 20 August 2026 Submitted via Postal Card
Overall Experience

Carolyne House provides excellent care to my mum. The food and personal care are superb. Staff are friendly and helpful.

Reply from Avigail Mellish, Manager at Carolyne House

Thank you so much for giving us a review. We really appreciate it.

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Review from Lesley D (Niece of Resident) published on 20 August 2026 Submitted via Postal Card
Overall Experience

My auntie is very well looked after, the staff are always asking if she is ok and does she want anything. Always activities of some kind going on. (Just the best)

Reply from Avigail Mellish, Manager at Carolyne House

Thank you so much for taking time to give us review.

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Review from Manfred R (Brother of Resident) published on 17 August 2026 Submitted via Postal Card
Overall Experience

Excelent

Reply from Avigail Mellish, Manager at Carolyne House

Thank you so much for giving us a review we really appreciate it.

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Review from Marion D (Niece of Resident) published on 13 August 2026 Submitted via Postal Card
Overall Experience

Couldn't wish to meet such a lovely manager, so friendly and very helpful as all staff as well

Reply from Avigail Mellish, Manager at Carolyne House

Thank you so much for taking time to give us a review we really appreciate it.

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Review from Sandra P (Relative of Resident) published on 12 August 2026 Submitted via Postal Card
Overall Experience
Carolyne House is a warm and friendly place. Staff are very caring toward relatives and residents. Always there to answer questions and give advise if needed.

They are like an extended family some one to lean on in times of need.

Reply from Avigail Mellish, Manager at Carolyne House

Thank you so much for taking time to give us review. We will make sure we continue to give the high standard of care for our service user.

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Review from Martyn P (Son of Resident) published on 12 August 2026 Submitted via Postal Card
Overall Experience
All the staff are friendly + profesional.
They are so caring and go above and beyond looking after Mum.

They are a fantastic team.

Reply from Avigail Mellish, Manager at Carolyne House

Thank you so much for taking time to give us review. We will make sure we continue to give the high standard of care for our service user.

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Review from Karen K (Daughter of Resident) published on 27 May 2026 Submitted via Postal Card
Overall Experience

For 2 1/2 years Carolyne House have provided a caring, safe, stimulating home for my elderly mother. Good food, varied activities & a stimulating can do culture enriched her life right till the end. I cannot thank the staff enough for their genuine care & love towards my mother.

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Review from Yvonne K (Sister of Resident) published on 27 May 2026 Submitted via Postal Card
Overall Experience

Thank you to the staff that sang Happy Birthday to my sister. All staff are friendly and helpful. I know that my sister is being well cared for and that she does like to have a friendly banter with those that care for her.

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Review from Debbie L (Daughter-in-law of Resident) published on 8 May 2026 Submitted via Postal Card
Overall Experience

Since we moved my mother-in-law here from a care home in Kent we cannot fault the care and compassion given to her. All staff from cleaners to managers are helpful and treat Mum with respect & dignity.

Reply from Avigail Mellish, Manager at Carolyne House

thank you so much, we really appreciate that your taking time to give us review.

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Review from David W (Son-in-law of Resident) published on 8 May 2026 Submitted via Postal Card
Overall Experience

From the moment we walked through the door we knew we had found somewhere truly special. The level of care, compassion & professionalism shown by every member of staff has exceeded our expectations. The team go above & beyond to ensure residents feel safe, comfortable & cared for. Communications with families is excellent. Any concerns are addressed promptly & thoughtfully. The environment itself is warm, clean & welcoming. It's reassuring to see smiles & laughter. I would like to express my sincere appreciated for outstanding leadership of the care home managers.

Reply from Avigail Mellish, Manager at Carolyne House

Thank you so much, we really appreciate it. I will make sure to share this to all my staff.

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Review from Elizabeth W (Daughter of Resident) published on 8 May 2026 Submitted via Postal Card
Overall Experience

I cannot speak highly enough of Carolyne House. My mother receives 24 hour dementia care there, and the standard of care across every aspect has been truly excellent. The staff are compassionate, attentive, and treat residents with genuine dignity and respect. It is clear that they take the time to understand each individuals needs which gives great reassurance to the families. We are always kept informed and feel involved in my mothers care at all times. The management team run the home professionally and with warmth, creating a safe clean comfortable and well maintained and contributing to feeling of quality and care throughout the home.

Reply from Avigail Mellish, Manager at Carolyne House

Thank you so much for taking time to give us the review, we really appreciate.

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Review from C F (Daughter of Resident) published on 6 May 2026 Submitted via Postal Card
Overall Experience

Carolyne House is an exceptional nursing home. The staff are always professional, friendly, caring, compassionate and dedicated to looking after the residents. They go above and beyond in sometimes challenging situations. They provide activities everyday and include as many residents as they can, the restrictions to this is often the size of the communal areas which are not big enough to accommodate all the residents at once.

Reply from Avigail Mellish, Manager at Carolyne House

Thank you for taking time to give us review. We really appreciate it

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Review from G G (Son of Resident) published on 4 May 2026 Submitted via Postal Card
Overall Experience

The actual care provided by the staff is excellent and very attentive. The home is kept very clean & pleasant in appearance. A wide variety of activities is provided by the home for the residents, although my mother doesn't participate in them. The food is okay. The cost of the care is expensive and in hard times, a rise of 5.3% was excessive.

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Review from Marion R (Daughter of Resident) published on 28 April 2026 Submitted via Postal Card
Overall Experience

Very happy with the care my mum receives on a daily bases.

Reply from Avigail Mellish, Manager at Carolyne House

thank you so much for taking time to give us a review.

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Review from Anthony G (Son of Resident) published on 28 April 2026 Submitted via Postal Card
Overall Experience

My father is looked after as we would expect. All staff are very helpful & respectful & treat dad with dignity. Staff always have smiley faces and have a good rapport with management & likewise management with staff. I couldn't wish for dad to be in a happier secure environment.

Reply from Avigail Mellish, Manager at Carolyne House

Thank you so much for taking time to give us review, we really appreciate it.

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Treated with Dignity
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Review from Ann K (Daughter of Resident) published on 27 April 2026 Submitted via Postal Card
Overall Experience

All staff work efficiently and professionally whilst dealing with my mother and I can rest assured that she is very well looked after and her needs, both medical and personal, and her well-being are all dealt with, with extreme care and kindness.

Reply from Avigail Mellish, Manager at Carolyne House

thank you for taking time to give us review. We appreciate it.

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Care / Support
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Treated with Dignity
Food & Drink
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Review from Terence S (Husband of Resident) published on 27 April 2026 Submitted via Postal Card
Overall Experience

My wife has been in 3 care homes and this is the best one by far.

Reply from Avigail Mellish, Manager at Carolyne House

Thank you so much for giving us review, we really appreciate it.

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Care / Support
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Treated with Dignity
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Review from Barry S (Son of Resident) published on 27 April 2026 Submitted via Postal Card
Overall Experience

Care & kindness to my Dad is first class. Management & all staff are so caring, warm & friendly. Nothing is too much trouble. My Dad has been here for 2 years now, we are so happy he is at Carolyne House. We know he is safe & well looked after.

Reply from Avigail Mellish, Manager at Carolyne House

Thank you so much for taking time giving us a review. We really appreciate it.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 September 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (0)

News
  • 04 Aug 2026

    The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...

  • 20 Jul 2026

    Carolyne House residents enjoyed a summer celebration on 16 July 2026 with a visit from an ice cream van, music and beautiful flower necklaces. The event brought together residents, relatives,...

  • 23 Jun 2026

    Carolyne House Care Home, part of the Runwood Homes Group, welcomed residents, families, friends, volunteers and members of the local community for its annual Summer Fête, raising an impressive £2,615...

Upcoming Events

There are no upcoming events for Carolyne House.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Runwood Homes Ltd
  • 31 Jan 2025Recipient: Runwood Homes Ltd
  • 31 Jan 2024Recipient: Runwood Homes Ltd

Accreditations

There are no accreditations posted yet for Carolyne House.

Meet the Team (7)

Avigail Paguibitan
Avigail PaguibitanJob Title:Home ManagerJoined: 2014

Welcome to Carolyne House. We are a 53-bedroom nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and a snack. We look forward to welcoming you to Carloyne House.

Maria Petric
Maria PetricJob Title:Deputy ManagerJoined: 2015

My name is Maria, and I have been the RGN at Carolyne House for 10 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.

I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly.

In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.

Livia Timis
Livia TimisJob Title:Clinical LeadJoined: 2016

My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.

I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.

Charlotte Hinks
Charlotte HinksJob Title:Lifestyle CoordinatorJoined: 2021

Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.

I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.

Gurpreet Kaur
Gurpreet KaurJob Title:ChefJoined: 2017

Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.

In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.

Michelle Parish
Michelle ParishJob Title:Care AssistantJoined: 2008

My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.

In my spare time, I enjoy socialising, shopping, and spending quality time with my family.

Mikaua
Mikaua Job Title:Care Team LeaderJoined: 2022

My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.

I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!

In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.

Frequently Asked Questions about Carolyne House

What types of Care is Carolyne House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Carolyne House have?

There are 53 Single Rooms.

What are the Facilities & Services at Carolyne House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Carolyne House to the centre of Grays?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carolyne House to verify any information. View our terms and conditions. Carolyne House has an Enhanced Service -more info.