Carolyne House

Waterson Road, Chadwell St Mary, Grays RM16 4LD
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9.9 142 Reviews
  • Carolyne House, Grays
Carolyne House is one of a number of care facilities in the area owned by care provider Runwood Homes, respected for an innovative approach to healthcare for the elderly and people with disabilities.

The property can house up to fifty-two people in total, all of whom enjoy the comfort of en-suite bedrooms, a tasteful lounge and spacious dining areas, together with a secure garden area and convenient parking for visitors.

Extra services available to residents include chiropody and hairdressing, whilst the home also runs a programme of activities and entertainments to ensure users enjoy their time at Carolyne House and receive a wide range of health and fitness benefits.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1025 – £1365
  • Self-Funded Residential Dementia Care: £1025 – £1365
  • Self-Funded Nursing Care: £1148 – £1640
  • Self-Funded Nursing Dementia Care: £1148 – £1640
  • RESPITE Self-Funded Residential Care: £1125 – £1465
  • RESPITE Self-Funded Residential Dementia Care: £1125 – £1465
  • RESPITE Self-Funded Nursing Care: £1248 – £1740
  • RESPITE Self-Funded Nursing Dementia Care: £1248 – £1740

These prices are only a guideline, please contact Carolyne House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Avigail Paguibitan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Carolyne House Reviews (142)

Total of 142, showing 1-20
9.9

Carolyne House has a Review Score of 9.9 (9.916) out of 10, based on 54 reviews in the last 2 years. Over all time Carolyne House has 142 reviews.

Overall Experience

  • 119
  • 23
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Date Published

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Review from Linda R (Daughter of Resident) published on 11 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful house. My mother is happy, such caring staff, hope I land one day in a house like this. Food is marvelous, rooms clean. Nothing is too much. Staff seem really happy in there work. As I live in Holland, I felt quite happy to leave mum, knowing she's een well cared for. They treat her
as family. Thank you all.

Reply from Avigail Paguibitan, Manager at Carolyne House

thank you for taking time to give us a review, we really appreciate it

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Review from Susan R (Friend of Resident) published on 24 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased my friend was allocated this care home. She is very happy there and the staff/management are so kind, friendly and helpful, maintaining her dignity and fulfilling her wishes at all times. I also am so happy that if I cannot visit often, I know that she couldn't be cared for any better.

Reply from Avigail Paguibitan, Manager at Carolyne House

thank you so much for taking time to give us review. We will make sure that we continue to give the best care for all our service user.

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Review from R S (Mother of Resident) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has ben in Carolyne House for almost 7 months when I visit him he is happy, settled and well looked after. The staff are always friendly and helpful to me when I visit. The extra services provided I.e. Opticians/dentists is very helpful.
My overall opinion of Carolyne House is excellent!

Reply from Avigail Paguibitan, Manager at Carolyne House

thank you so much for taking time to give us a review we really appreciate it.

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Review from S W (Daughter of Resident) published on 28 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dads just stayed at Carolyne House and seemed to enjoy it. Staff were friendly, took him to the garden and the lounge. Couldn't do enough. Very pleased with it.

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Review from Barbara S (Daughter of Resident) published on 27 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the care my Mum received.
I find the staff and manager lovely, friendly kind and welcoming.

Reply from Avigail Paguibitan, Manager at Carolyne House

thank you so much for taking time to give us a review, we will make sure to continue to work hard and give our service user a high standard of care.

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Review from G S (Son of Resident) published on 22 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a proud, fit and fiercely independent woman throughout her long life, but now at the age of 97 she has severe dementia and is unable to walk. When she entered Carolyn House, we, the family, thought she was near her end but, with the care and patience of the dedicated staff, she has become
stronger and is now contented and comfortable in a beautiful room of her own. We are always greeted by friendly care staff whenever we visit. We often find her in the lounge and although she cannot interact with the others, she is happy to be surrounded by other people and not lonely and isolated. She is always clean and well groomed, which is not easy as she puts up a fight. We have been surprised to find her with painted nails, as she never painted them in her prime, but it illustrates the care and attention given to the patients. Although she cannot enjoy the tearoom or the artwork on the walls, it adds to general feeling of comfort and homeliness. The staff greet her with a smile and as she responds to mood, when the staff are happy, she is happy too.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you for lovely review, we appreciate when we get a good feedback. We are happy that our hard work is being appreciated. I will share this to all my staff. Thank you again

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Review from J B (Friend of Resident) published on 16 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly, happy and always go the extra mile.
The manager is always happy to speak to us if we need to.
Premises is always clean & tidy.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us a review, we really appreciate it. We will make sure to continue to work hard

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Review from J A (Daughter of Resident) published on 16 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very welcoming to the family and can't do enough to help mum and make her comfortable. Mum loves the food which is served and is so relaxed being here that she even went out on a trip with the home which she thoroughly enjoyed and already asked when can she go back, and looking forward
to her next outing which is amazing for her considering she's not been out the house for over 4 years. The manager is fabulous so approachable and can't do enough to help.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for the review. I will make sure to share this to all my staff and we will make sure we continue to give high standard of care to all our service user. Thank you again

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Review from D S (Son of Resident) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you to all that have cared for my mother over nearly seven years.
She has been cared for to the highest level and we cannot thank everyone enough for their support and compassion.
I would highly recommend Carolyne House to anyone.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us a review. We will continue to work hard and give high standard of care.

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Review from Jac D (Daughter of Resident) published on 12 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are fantastic! The care & patience they display to my mum is beyond good. Not just with my mum but all the residents. I no longer live locally, and I feel confident leaving Mum with the manager & her team. They always keep me up to date with how Mum is.
Thank you all!

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us review, we really appreciate it and we will ensure that we will continue to give our service user a high standard of care.

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Review from Stephen D (Son-in-law of Resident) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful and kind. Could not do more.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us review, we will continue to work hard.

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Review from Angela S (Daughter-in-law of Resident) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carolyne House staff have been so welcoming, they allow my brother-in-law to bring his dog to see the resident and they are always happy, smiling and positive. Staff treat them with empathy and respect, engaging in conversation that is appropriate for somone with dementia. The resident is always clean,
well presented and comfortable, her health has improved since entering the home. The care home environment is bright and clean, it never smells foul. The food looks appetizing and she seems to enjoy her meals. We as a family, feel at ease now that she is receiving outstanding care, credit goes to the manager for running and excellent establishment with thanks.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us review we really appreciate it

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Review from Tony B (Son of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers & care home staff are super. I couldn't speak highly enough of them care given to my mum.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us review we really appreciate it.

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Review from Paul B (Son of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say in the strongist terms, that from day one we have been very happy with all aspects of care given, and openess and help we have received from all staff about present and long term care for the future for my mother.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us review. We appreciate a lot.

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Review from A B (Wife of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here just over a year. Although his mobility etc. has not improved. With the staff's help he mixes in with other residents. He gets on with all the staff knowing them by name, He always enjoys the food and makes comments, according to the staff. As family members, we are kept up
to date with everything that goes on in the home, via weekly emails. When needed urgently we are contacted immediately by phone.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us a review. We really appreciate it and we will make sure that we will continue to deliver a high standard of care.

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Review from Karen S (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was only a resident for a short period but I am so glad she spent her last few weeks there. The rooms, the facilities were perfect and the people there, especially the manager, were just brilliant and so caring. Thank you all.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us a review. We really appreciate it. I will share this to my team and we will continue to give excellent care.

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Review from Annmarie J (Sister of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Carolyne House for 2 years and my mum goes there for respite. I have nothing but praise for how they are looked after and my brother appears to be so much happier there because it has given him more interest in participating in both indoor and outdoor activities. The home is always
clean and the staff are very welcoming and keep you informed of any issues, be it medical or personal.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you for your kind review. We appreciate the feedback and we will make sure that we continue to give high standard care.

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Review from W T (Granddaughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is utterly amazing!
They have looked after my great grandmother for a few years I would recommend this home.
The manager is one of the best managers I've met.
All other staff are lovely and make sure nan is looked after.
I'm forever grateful for everything you do.
Keep being
amazing.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us review. I will share this to my team and we will make sure to continue to give excellent care. Thank you.

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Review from Sharon B (Friend of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visits I have always been greeted and welcomed very nicely and all staff I have met have been lovely. First time I visited the home where my friend went to, I thought this feels like a lovely place and it is, highly recommend it.

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Review from Doreen O (Wife of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good experience, lovely, clean, homely feeling as soon as you walk through the door. Friendly staff and resident's rooms all clean and warm. Residents well looked after.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us a review, we really appreciate it. We will continue to give high standard of care.

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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Carolyne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Carolyne House is calculated as follows: ( (591 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 640 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carolyne House is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (9)

Meet the Team (7)

Avigail

Avigail Paguibitan

Job Title: Home Manager

Joined: 2014

Welcome to Carolyne House. We are a 52-bedroom residential and nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and snack in. We look forward to welcoming you at Carloyne House.

Maria

Maria Petric

Job Title: Deputy Manager

Joined: 2015

My name is Maria, and I have been the RGN at Carolyne House for 10 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.


I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly. In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.

Livia

Livia Timis

Job Title: Clinical Lead

Joined: 2016

My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.


I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.

Charlotte

Charlotte Hinks

Job Title: Lifestyle Coordinator

Joined: 2021

Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.


I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.

Gurpreet

Gurpreet Kaur

Job Title: Chef

Joined: 2017

Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.


In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.

Michelle

Michelle Parish

Job Title: Care Assistant

Joined: 2008

My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.


In my spare time, I enjoy socialising, shopping, and spending quality time with my family.

Mikaua

Mikaua

Job Title: Care Team Leader

Joined: 2022

My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.


I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!


In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.

Frequently Asked Questions about Carolyne House

What types of Care is Carolyne House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Carolyne House have?

There are 53 Single Rooms.

What are the Facilities & Services at Carolyne House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Carolyne House to the centre of Grays?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carolyne House to verify any information. View our terms and conditions. Carolyne House has an Enhanced Service - more info.