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The property can house up to fifty-two people in total, all of whom enjoy the comfort of en-suite bedrooms, a tasteful lounge and spacious dining areas, together with a secure garden area and convenient parking for visitors.
Extra services...
Care Provided by Carolyne House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Carolyne House for full pricing details and T&Cs.
Contact Carolyne House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Avigail Mellish(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (53)
- Single Rooms with ensuite Wet Room (9)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Carolyne House Reviews (175)
Carolyne House has a Review Score of 9.9 (9.912) out of 10, based on 67 reviews in the last 2 years.
Over all time Carolyne House has 175 reviews.
For 2 1/2 years Carolyne House have provided a caring, safe, stimulating home for my elderly mother. Good food, varied activities & a stimulating can do culture enriched her life right till the end. I cannot thank the staff enough for their genuine care & love towards my mother.
Thank you to the staff that sang Happy Birthday to my sister. All staff are friendly and helpful. I know that my sister is being well cared for and that she does like to have a friendly banter with those that care for her.
Since we moved my mother-in-law here from a care home in Kent we cannot fault the care and compassion given to her. All staff from cleaners to managers are helpful and treat Mum with respect & dignity.
thank you so much, we really appreciate that your taking time to give us review.
From the moment we walked through the door we knew we had found somewhere truly special. The level of care, compassion & professionalism shown by every member of staff has exceeded our expectations. The team go above & beyond to ensure residents feel safe, comfortable & cared for. Communications with families is excellent. Any concerns are addressed promptly & thoughtfully. The environment itself is warm, clean & welcoming. It's reassuring to see smiles & laughter. I would like to express my sincere appreciated for outstanding leadership of the care home managers.
Thank you so much, we really appreciate it. I will make sure to share this to all my staff.
I cannot speak highly enough of Carolyne House. My mother receives 24 hour dementia care there, and the standard of care across every aspect has been truly excellent. The staff are compassionate, attentive, and treat residents with genuine dignity and respect. It is clear that they take the time to understand each individuals needs which gives great reassurance to the families. We are always kept informed and feel involved in my mothers care at all times. The management team run the home professionally and with warmth, creating a safe clean comfortable and well maintained and contributing to feeling of quality and care throughout the home.
Thank you so much for taking time to give us the review, we really appreciate.
Carolyne House is an exceptional nursing home. The staff are always professional, friendly, caring, compassionate and dedicated to looking after the residents. They go above and beyond in sometimes challenging situations. They provide activities everyday and include as many residents as they can, the restrictions to this is often the size of the communal areas which are not big enough to accommodate all the residents at once.
Thank you for taking time to give us review. We really appreciate it
The actual care provided by the staff is excellent and very attentive. The home is kept very clean & pleasant in appearance. A wide variety of activities is provided by the home for the residents, although my mother doesn't participate in them. The food is okay. The cost of the care is expensive and in hard times, a rise of 5.3% was excessive.
I'm very impressed with Carolyne House. Overall it's staff are fantastic. Aunt has been there for 3 years, Mum for a year. The staff are like family now and I have no qualms about our family living there, they are safe, well fed and well looked after. Lots of activities going on every day lots of outings also.
thank you so much for taking time to give us a review. We really appreciate it
Very happy with the care my mum receives on a daily bases.
thank you so much for taking time to give us a review.
My father is looked after as we would expect. All staff are very helpful & respectful & treat dad with dignity. Staff always have smiley faces and have a good rapport with management & likewise management with staff. I couldn't wish for dad to be in a happier secure environment.
Thank you so much for taking time to give us review, we really appreciate it.
All staff work efficiently and professionally whilst dealing with my mother and I can rest assured that she is very well looked after and her needs, both medical and personal, and her well-being are all dealt with, with extreme care and kindness.
thank you for taking time to give us review. We appreciate it.
My wife has been in 3 care homes and this is the best one by far.
Thank you so much for giving us review, we really appreciate it.
Care & kindness to my Dad is first class. Management & all staff are so caring, warm & friendly. Nothing is too much trouble. My Dad has been here for 2 years now, we are so happy he is at Carolyne House. We know he is safe & well looked after.
Thank you so much for taking time giving us a review. We really appreciate it.
I have been so pleased with the excellent care my mum has received since she was admitted to Carolyne House. She is well cared for, stimulated and enjoys regular trips out and daily activities to keep her body and mind active and engaged. All the staff are happy and caring. Always welcoming visitors as well as being very kind and patient with the residents in their care. I could not have wished for a better place for my mum to stay. Mum and the family are very happy with her care.
Thank you so much for taking time to give us review, I will share it with my staff.
My dad is so well cared for and the nurses keep me fully updated on any health / care issues
Words can't express my gratitude to everyone who works at Carolyne House
They are so attentive and ensure my dad takes part in lots of activities despite his advanced dementia
Thank you so much for taking time to give us a review, we are going to continue to give high standard of care.
I was met by Avigail who was very helpful and before I knew it mum was in as a resident
She has been there for nearly a month now and I could not be any happier how things have turned out she is now settled and feels at home and this is due to to the amazing people there it feels like home and I am at peace knowing I have no worries they are now part of my family and I no longer worry how mum is as they treat her as their own Avigail marilyn and the wonderful Livia the fact I have my mum 3 minutes away knowing they are caring for her and giving her new memories with the things they do for the residents I'm eternally grateful they've given her a new lease of life I could go on forever with kind words what this place has done is all I could have hoped for thank you Carolyne House in a sentence not all angels have wings but thank you so much I love you all from the bottom of my heart
Steven
Thank you so much for giving us a review, I will share it with my staff. We will continue to provide high standard care
My father was staying at Carolyne House under nursing. He recently passed away in January and up to his passing, he was treated with dignity and compassion. I can not speak more highly of the 'team' at Carolyne House, as that is what we thought of them a 'team'. It was a positive experience and we cannot thank the staff there enough for their kindness and care.
thank you so much for taking time to give us review, we really appreciate it.
I have always been given a warm, friendly welcome from staff when visiting my Aunt. Their kindness to the residents is lovely to see and nothing ever seems to be too much trouble. The activities team also make sure there is plenty for residents to do and ensure they are active and entertained, especially the lovely days out they arrange - I think it is so important to give the residents the chance to still be part of life outside of the care home.
Thank you so much for taking time to give us review.
Since my aunt moved into Carolyne House, she has been treated with such kindness that our words cannot express. All of the staff are lovely. They always ask if she would like to go or do anything special, then try to arrange it. Nothing is too much trouble and we can't thank them enough.
Thank you so much for taking time to give us review we really appreciate it
I asked for a large recliner chair to be removed to allow more room in mum's room. This was swiftly undertaken, relocated to another resident who was awaiting this item. We were happy with this quick action, the other resident was too!
thank you so much for taking time to give us review, we really appriciate it
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 September 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
- 20 Jul 2026
Carolyne House residents enjoyed a summer celebration on 16 July 2026 with a visit from an ice cream van, music and beautiful flower necklaces. The event brought together residents, relatives,...
- 23 Jun 2026
Carolyne House Care Home, part of the Runwood Homes Group, welcomed residents, families, friends, volunteers and members of the local community for its annual Summer Fête, raising an impressive £2,615...
- 20 May 2026
Carolyne House Care Home, part of the Runwood Homes group, is delighted to reflect on the continued success of its annual summer fetes, which have become a much-loved highlight for...
There are no upcoming events for Carolyne House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Carolyne House.
Meet the Team (7)

Welcome to Carolyne House. We are a 53-bedroom nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and a snack. We look forward to welcoming you to Carloyne House.

My name is Maria, and I have been the RGN at Carolyne House for 10 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.
I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly.
In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.

My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.
I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.

Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.
I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.

Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.
In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.

My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.
In my spare time, I enjoy socialising, shopping, and spending quality time with my family.

My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.
I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!
In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.
Frequently Asked Questions about Carolyne House
What types of Care is Carolyne House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Carolyne House have?
There are 53 Single Rooms.
What are the Facilities & Services at Carolyne House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Carolyne House to the centre of Grays?
2.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carolyne House to verify any information. View our terms and conditions. Carolyne House has an Enhanced Service -more info.