Carolyne House

I cannot thank the staff enough for the support + love I feel from everyone.

From the moment you enter Carolyne House, you are met with friendly caring staff. Carolyne House nurses keep us well informed on any issues or medical concerns and are very competent

Our whole family are so pleased with the care my dad receives at Carlyone House The management & all staff are first class. Nothing is too much trouble & the care dad receives is excellent-

Always ask if I need a tea or coffee.

All staff are extremly friendly & polite. The whole surroundings of the property is kept to a very high standard. We would not hesitate to recommend the home to anyone looking for a care home.

My mum has been in Carolyne House for around 4 years. She involves herself in all activities and loves going out on trips. She's made lots of friends and the staff can't do enough for her. I love seeing her on the social media posts and honestly feel this home has given her a new lease of life.

Dad's health and mental well being has improved since he has been here at Carolyne House. The staff engage with dad whatever his mood and encourage him to join in with the activities. He eats well and is well looked after

Carolyne House provides excellent care to my mum. The food and personal care are superb. Staff are friendly and helpful.

My auntie is very well looked after, the staff are always asking if she is ok and does she want anything. Always activities of some kind going on. (Just the best)

Excelent

Couldn't wish to meet such a lovely manager, so friendly and very helpful as all staff as well

They are like an extended family some one to lean on in times of need.

They are a fantastic team.

For 2 1/2 years Carolyne House have provided a caring, safe, stimulating home for my elderly mother. Good food, varied activities & a stimulating can do culture enriched her life right till the end. I cannot thank the staff enough for their genuine care & love towards my mother.

Thank you to the staff that sang Happy Birthday to my sister. All staff are friendly and helpful. I know that my sister is being well cared for and that she does like to have a friendly banter with those that care for her.

Since we moved my mother-in-law here from a care home in Kent we cannot fault the care and compassion given to her. All staff from cleaners to managers are helpful and treat Mum with respect & dignity.

From the moment we walked through the door we knew we had found somewhere truly special. The level of care, compassion & professionalism shown by every member of staff has exceeded our expectations. The team go above & beyond to ensure residents feel safe, comfortable & cared for. Communications with families is excellent. Any concerns are addressed promptly & thoughtfully. The environment itself is warm, clean & welcoming. It's reassuring to see smiles & laughter. I would like to express my sincere appreciated for outstanding leadership of the care home managers.

I cannot speak highly enough of Carolyne House. My mother receives 24 hour dementia care there, and the standard of care across every aspect has been truly excellent. The staff are compassionate, attentive, and treat residents with genuine dignity and respect. It is clear that they take the time to understand each individuals needs which gives great reassurance to the families. We are always kept informed and feel involved in my mothers care at all times. The management team run the home professionally and with warmth, creating a safe clean comfortable and well maintained and contributing to feeling of quality and care throughout the home.

Carolyne House is an exceptional nursing home. The staff are always professional, friendly, caring, compassionate and dedicated to looking after the residents. They go above and beyond in sometimes challenging situations. They provide activities everyday and include as many residents as they can, the restrictions to this is often the size of the communal areas which are not big enough to accommodate all the residents at once.

The actual care provided by the staff is excellent and very attentive. The home is kept very clean & pleasant in appearance. A wide variety of activities is provided by the home for the residents, although my mother doesn't participate in them. The food is okay. The cost of the care is expensive and in hard times, a rise of 5.3% was excessive.