Carolyne House

Waterson Road, Chadwell St Mary, Grays RM16 4LD
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9.9 175 Reviews
  • Carolyne House, Grays
Carolyne House is one of a number of care facilities in the area owned by care provider Runwood Homes, respected for an innovative approach to healthcare for the elderly and people with disabilities.

The property can house up to fifty-two people in total, all of whom enjoy the comfort of en-suite bedrooms, a tasteful lounge and spacious dining areas, together with a secure garden area and convenient parking for visitors.

Extra services available to residents include chiropody and hairdressing, whilst the home also runs a programme of activities and entertainments to ensure users enjoy their time at Carolyne House and receive a wide range of health and fitness benefits.
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Care Provided by Carolyne House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1400
The price(s) shown are provided by the care home. Contact Carolyne House for full pricing details and T&Cs.

Contact Carolyne House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Carolyne House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Avigail Mellish (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Carolyne House Reviews (175)

9.9

Carolyne House has a Review Score of 9.9 (9.913) out of 10, based on 68 reviews in the last 2 years.
Over all time Carolyne House has 175 reviews.

Overall Experience
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Reviewer Connection to Carolyne House
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Total of 175, showing 1-20
Review from Yvonne K (Sister of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to the staff that sang Happy Birthday to my sister. All staff are friendly and helpful. I know that my sister is being well cared for and that she does like to have a friendly banter with those that care for her.
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Review from Karen K (Daughter of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For 2 1/2 years Carolyne House have provided a caring, safe, stimulating home for my elderly mother. Good food, varied activities & a stimulating can do culture enriched her life right till the end. I cannot thank the staff enough for their genuine care & love towards my mother.
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Review from Debbie L (Daughter-in-law of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since we moved my mother-in-law here from a care home in Kent we cannot fault the care and compassion given to her. All staff from cleaners to managers are helpful and treat Mum with respect & dignity.
Reply from Avigail Mellish, Manager at Carolyne Housethank you so much, we really appreciate that your taking time to give us review.
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Review from David W (Son-in-law of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we walked through the door we knew we had found somewhere truly special. The level of care, compassion & professionalism shown by every member of staff has exceeded our expectations. The team go above & beyond to ensure residents feel safe, comfortable & cared for. Communications with
families is excellent. Any concerns are addressed promptly & thoughtfully. The environment itself is warm, clean & welcoming. It's reassuring to see smiles & laughter. I would like to express my sincere appreciated for outstanding leadership of the care home managers.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much, we really appreciate it. I will make sure to share this to all my staff.
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Review from Elizabeth W (Daughter of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Carolyne House. My mother receives 24 hour dementia care there, and the standard of care across every aspect has been truly excellent. The staff are compassionate, attentive, and treat residents with genuine dignity and respect. It is clear that they take the time to
understand each individuals needs which gives great reassurance to the families. We are always kept informed and feel involved in my mothers care at all times. The management team run the home professionally and with warmth, creating a safe clean comfortable and well maintained and contributing to feeling of quality and care throughout the home.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time to give us the review, we really appreciate.
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Review from C F (Daughter of Resident) published on 6 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carolyne House is an exceptional nursing home. The staff are always professional, friendly, caring, compassionate and dedicated to looking after the residents. They go above and beyond in sometimes challenging situations. They provide activities everyday and include as many residents as they can, the
restrictions to this is often the size of the communal areas which are not big enough to accommodate all the residents at once.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you for taking time to give us review. We really appreciate it
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Review from G G (Son of Resident) published on 4 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The actual care provided by the staff is excellent and very attentive. The home is kept very clean & pleasant in appearance. A wide variety of activities is provided by the home for the residents, although my mother doesn't participate in them. The food is okay. The cost of the care is expensive and
in hard times, a rise of 5.3% was excessive.
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Review from Sandra P (Daughter-in-law of Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very impressed with Carolyne House. Overall it's staff are fantastic. Aunt has been there for 3 years, Mum for a year. The staff are like family now and I have no qualms about our family living there, they are safe, well fed and well looked after. Lots of activities going on every day lots of outings
also.
Reply from Avigail Mellish, Manager at Carolyne Housethank you so much for taking time to give us a review. We really appreciate it
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Review from Marion R (Daughter of Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care my mum receives on a daily bases.
Reply from Avigail Mellish, Manager at Carolyne Housethank you so much for taking time to give us a review.
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Review from Anthony G (Son of Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is looked after as we would expect. All staff are very helpful & respectful & treat dad with dignity. Staff always have smiley faces and have a good rapport with management & likewise management with staff. I couldn't wish for dad to be in a happier secure environment.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time to give us review, we really appreciate it.
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Review from Ann K (Daughter of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff work efficiently and professionally whilst dealing with my mother and I can rest assured that she is very well looked after and her needs, both medical and personal, and her well-being are all dealt with, with extreme care and kindness.
Reply from Avigail Mellish, Manager at Carolyne Housethank you for taking time to give us review. We appreciate it.
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Review from Terence S (Husband of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in 3 care homes and this is the best one by far.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for giving us review, we really appreciate it.
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Review from Barry S (Son of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care & kindness to my Dad is first class. Management & all staff are so caring, warm & friendly. Nothing is too much trouble. My Dad has been here for 2 years now, we are so happy he is at Carolyne House. We know he is safe & well looked after.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time giving us a review. We really appreciate it.
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Review from Kim H (Daughter of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been so pleased with the excellent care my mum has received since she was admitted to Carolyne House. She is well cared for, stimulated and enjoys regular trips out and daily activities to keep her body and mind active and engaged. All the staff are happy and caring. Always welcoming visitors
as well as being very kind and patient with the residents in their care. I could not have wished for a better place for my mum to stay. Mum and the family are very happy with her care.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time to give us review, I will share it with my staff.
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Review from M S (Daughter of Resident) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion we receive from all the staff at Carolyne House is exceptional
My dad is so well cared for and the nurses keep me fully updated on any health / care issues
Words can't express my gratitude to everyone who works at Carolyne House
They are so attentive and ensure my dad
takes part in lots of activities despite his advanced dementia
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time to give us a review, we are going to continue to give high standard of care.
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Review from Steven P (Son of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I called in to make an enquiry about my mum and how I could get her a place there.
I was met by Avigail who was very helpful and before I knew it mum was in as a resident
She has been there for nearly a month now and I could not be any happier how things have turned out she is now settled and feels
at home and this is due to to the amazing people there it feels like home and I am at peace knowing I have no worries they are now part of my family and I no longer worry how mum is as they treat her as their own Avigail marilyn and the wonderful Livia the fact I have my mum 3 minutes away knowing they are caring for her and giving her new memories with the things they do for the residents I'm eternally grateful they've given her a new lease of life I could go on forever with kind words what this place has done is all I could have hoped for thank you Carolyne House in a sentence not all angels have wings but thank you so much I love you all from the bottom of my heart
Steven
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for giving us a review, I will share it with my staff. We will continue to provide high standard care
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Review from J H (Daughter of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was staying at Carolyne House under nursing. He recently passed away in January and up to his passing, he was treated with dignity and compassion. I can not speak more highly of the 'team' at Carolyne House, as that is what we thought of them a 'team'. It was a positive experience and we cannot
thank the staff there enough for their kindness and care.
Reply from Avigail Mellish, Manager at Carolyne Housethank you so much for taking time to give us review, we really appreciate it.
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Review from Valerie C (Niece of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been given a warm, friendly welcome from staff when visiting my Aunt. Their kindness to the residents is lovely to see and nothing ever seems to be too much trouble. The activities team also make sure there is plenty for residents to do and ensure they are active and entertained, especially
the lovely days out they arrange - I think it is so important to give the residents the chance to still be part of life outside of the care home.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time to give us review.
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Review from L D (Niece of Resident) published on 1 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my aunt moved into Carolyne House, she has been treated with such kindness that our words cannot express. All of the staff are lovely. They always ask if she would like to go or do anything special, then try to arrange it. Nothing is too much trouble and we can't thank them enough.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time to give us review we really appreciate it
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Review from K B (Daughter of Resident) published on 1 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I asked for a large recliner chair to be removed to allow more room in mum's room. This was swiftly undertaken, relocated to another resident who was awaiting this item. We were happy with this quick action, the other resident was too!
Reply from Avigail Mellish, Manager at Carolyne Housethank you so much for taking time to give us review, we really appriciate it
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Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Carolyne House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 68 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.913 for Carolyne House is calculated as follows: ( (740 Excellents x 5) + (54 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 802 Ratings = 4.913
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Carolyne House is based on 68 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 68 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Sep 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (7)

Avigail

Avigail Paguibitan

Job Title: Home Manager Joined: 2014

Welcome to Carolyne House. We are a 53-bedroom nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and a snack. We look forward to welcoming you to Carloyne House.

Maria

Maria Petric

Job Title: Deputy Manager Joined: 2015

My name is Maria, and I have been the RGN at Carolyne House for 10 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.


I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly.


In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.

Livia

Livia Timis

Job Title: Clinical Lead Joined: 2016

My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.


I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.

Charlotte

Charlotte Hinks

Job Title: Lifestyle Coordinator Joined: 2021

Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.


I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.

Gurpreet

Gurpreet Kaur

Job Title: Chef Joined: 2017

Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.


In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.

Michelle

Michelle Parish

Job Title: Care Assistant Joined: 2008

My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.


In my spare time, I enjoy socialising, shopping, and spending quality time with my family.

Mikaua

Mikaua

Job Title: Care Team Leader Joined: 2022

My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.


I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!


In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.

Frequently Asked Questions about Carolyne House

What types of Care is Carolyne House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Carolyne House have?

There are 53 Single Rooms.

What are the Facilities & Services at Carolyne House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Carolyne House to the centre of Grays?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carolyne House to verify any information. View our terms and conditions. Carolyne House has an Enhanced Service - more info.