






Carolyne House is one of a number of care facilities in the area owned by care provider Runwood Homes, respected for an innovative approach to healthcare for the elderly and people with disabilities.
The property can house up to fifty-two people in total, all of whom enjoy the comfort of en-suite bedrooms, a tasteful lounge and spacious dining areas, together with a secure garden area and convenient parking for visitors.
Extra services...
Care Provided by Carolyne House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Carolyne House for full pricing details and T&Cs.
Contact Carolyne House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Avigail Mellish (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (53)
- Single Rooms with ensuite Wet Room (9)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Carolyne House Reviews (179)
Carolyne House has a Review Score of 9.9 (9.918) out of 10, based on 70 reviews in the last 2 years.
Over all time Carolyne House has 179 reviews.
My dad is so well cared for and the nurses keep me fully updated on any health / care issues
Words can't express my gratitude to everyone who works at Carolyne House
They are so attentive and ensure my dad takes part in lots of activities despite his advanced dementia
Thank you so much for taking time to give us a review, we are going to continue to give high standard of care.
I was met by Avigail who was very helpful and before I knew it mum was in as a resident
She has been there for nearly a month now and I could not be any happier how things have turned out she is now settled and feels at home and this is due to to the amazing people there it feels like home and I am at peace knowing I have no worries they are now part of my family and I no longer worry how mum is as they treat her as their own Avigail marilyn and the wonderful Livia the fact I have my mum 3 minutes away knowing they are caring for her and giving her new memories with the things they do for the residents I'm eternally grateful they've given her a new lease of life I could go on forever with kind words what this place has done is all I could have hoped for thank you Carolyne House in a sentence not all angels have wings but thank you so much I love you all from the bottom of my heart
Steven
Thank you so much for giving us a review, I will share it with my staff. We will continue to provide high standard care
My father was staying at Carolyne House under nursing. He recently passed away in January and up to his passing, he was treated with dignity and compassion. I can not speak more highly of the 'team' at Carolyne House, as that is what we thought of them a 'team'. It was a positive experience and we cannot thank the staff there enough for their kindness and care.
thank you so much for taking time to give us review, we really appreciate it.
I have always been given a warm, friendly welcome from staff when visiting my Aunt. Their kindness to the residents is lovely to see and nothing ever seems to be too much trouble. The activities team also make sure there is plenty for residents to do and ensure they are active and entertained, especially the lovely days out they arrange - I think it is so important to give the residents the chance to still be part of life outside of the care home.
Thank you so much for taking time to give us review.
I asked for a large recliner chair to be removed to allow more room in mum's room. This was swiftly undertaken, relocated to another resident who was awaiting this item. We were happy with this quick action, the other resident was too!
thank you so much for taking time to give us review, we really appriciate it
The manager put my partner at ease immediately and said she would ensure she would get my partners mum into their care home as soon as possible, otherwise the hospital could have put her miles away, and within 24 hours she was in Carolyne House.
We cannot fault the home, the staff, the residents, everybody is always happy, the care is next to none, there is always something going on for the residents, daytrips, bingo, crafts, baking to name just a few.
My partners mum has settled in extremely well and loves it at Carolyne House and every one of the staff.
We are extremely happy with every aspect, and if we could give it an 11 out of 10, then we would.
thank you so much for taking time to give us review. We will continue to give best care as possible
The staff here are wonderful. Helpful and professional. Thank you all.
Thank you so much for taking your time to give us a review. We really appreciate it
A dedicated professional staff who pay as much attention to the needs of family and friends as they do the residents. The home has managers who are held in high esteem by their staff and who make relatives and visiting friends feel like they are joining a big caring family. The gardens and buildings are kept in A1 condition and the rooms feel welcoming and cosy. Visitors are welcome day and night and are offered meals if their stay is long. Altogether wonderful.
Thank you so much for taking time giving us review. We really appreciate it.
My mother has been a resident in Carolyne House for more than a year now, and our family can't fault the care that she receives. From the manager Avi, and throughout the home, they work tirelessly to make everything comfortable & clean for the residents. Only wish Mum was able to join in, but time has taken her. Thank you to you all.
Thank you so much for taking time giving us review. We really appreciate it.
Carolyne House was a very loving and caring home and environment for my mum in her last few weeks of being with us. Staff were so kind to us as a family, welcoming us, giving us time to talk and understand my mum's needs. Every member of the team shows professionalism, but more so show a deep interest and concern. Nothing was too much trouble and they also cared for my dad as he spent each day with my mum. Such a fantastic team, lead my an amazing manager. On the day of my mum's passing the team gave the family the support and space we needed. I couldn't recommend more.
Thank you so much for taking time giving us review. We really appreciate it.
The past year or so could not have been achieved without the help and support of Carolyne House staff for my mother. They have always been open to talk or any care change requirements. I can't thank them enough for my mum's care.
Thank you so much for taking time to give us review, we really appreciate it.
The care and support given to my mother is second to none. She is totally incontinent and unable to move around. Her room is always clean and tidy, and she is always treated with dignity, even when she can become very awkward. Food is always cooked fresh they and if my mother doesn't want what's on offer, they will put themselves out to make her what she wants. Excellent home where I know she is well cared for.
Thank you so much for taking your time to give us review, we really appreciate it
Staff always put the residents first with their cheerfulness, and nothing is too much for them. Family are always welcomed and informed of any changes to my mother in laws treatment
Thank you so much for taking time to give us a review
The staff are always friendly which is lovely. The room does smell a bit but understandably so. Food doesn't look very appetising sometimes. Staff treat their residents with kindness and respect. Thank you for all your care and attention.
The home is run excellent. Staff and management you could not wish for better. Milie is so happy here. Thank you.
Thank you so much for the review. We will continue to give excellent care to our service user.
From the first time I walked into Carolyne House I knew I would be happy to leave my dear mum here. The feel to the home is so friendly & warm. All the staff are so caring & know you by name & answer any questions without hesitation. I cannot fault the home at all, and go home feeling content that mum is in a safe lovely place. I could not wish for more.
Thank you so much for taking time to give us review. I will share this to my team. We really appreciate it.
Management and staff are most polite and helpful. Avigail runs an exceptional home, she is the loveliest lady, very considerate and caring.
Thank you so much for taking time to give us review we really appreciate it.
Both my mum and dad spent time in Carolyne House, they were both looked after fantastically well. I can't praise Abbie the manager and her staff enough, they were so caring, affectionate and nothing was too much trouble. I would most definitely give Carolyne House 5 stars and would highly recommend to anyone thinking of putting there relative into Carolyne House.
Thank you so much for taking time to give us feedback. We really appreciate it
Always found the staff to be caring and very helpful. Always a friendly face.
Thank you so much for taking time to give us review. We really appreciate it.
What makes Caroline House truly special is the atmosphere - it feels like one big family. There are always activities and events going on to keep everyone engaged and smiling, and we're always made to feel welcome whenever we visit.
You can see that the residents come first in everything they do - they're always treated with dignity, respect, and warmth. We couldn't ask for a better home for our grandad. Thank you to all the amazing staff at Caroline House for the outstanding care you provide.
Thank you so much for your review, we really appreciate it.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 September 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 04 Aug 2026
The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...
- 20 Jul 2026
Carolyne House residents enjoyed a summer celebration on 16 July 2026 with a visit from an ice cream van, music and beautiful flower necklaces. The event brought together residents, relatives,...
- 23 Jun 2026
Carolyne House Care Home, part of the Runwood Homes Group, welcomed residents, families, friends, volunteers and members of the local community for its annual Summer Fête, raising an impressive £2,615...
There are no upcoming events for Carolyne House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Carolyne House.
Meet the Team (7)

Welcome to Carolyne House. We are a 53-bedroom nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and a snack. We look forward to welcoming you to Carloyne House.

My name is Maria, and I have been the RGN at Carolyne House for 10 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.
I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly.
In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.

My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.
I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.

Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.
I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.

Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.
In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.

My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.
In my spare time, I enjoy socialising, shopping, and spending quality time with my family.

My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.
I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!
In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carolyne House to verify any information. View our terms and conditions. Carolyne House has an Enhanced Service -more info.