Carolyne House

Waterson Road, Chadwell St Mary, Grays RM16 4LD
Review Us
9.9 175 Reviews
  • Carolyne House, Grays
Carolyne House is one of a number of care facilities in the area owned by care provider Runwood Homes, respected for an innovative approach to healthcare for the elderly and people with disabilities.

The property can house up to fifty-two people in total, all of whom enjoy the comfort of en-suite bedrooms, a tasteful lounge and spacious dining areas, together with a secure garden area and convenient parking for visitors.

Extra services available to residents include chiropody and hairdressing, whilst the home also runs a programme of activities and entertainments to ensure users enjoy their time at Carolyne House and receive a wide range of health and fitness benefits.
Show Carolyne House on the Map

Care Provided by Carolyne House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1400
The price(s) shown are provided by the care home. Contact Carolyne House for full pricing details and T&Cs.

Contact Carolyne House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Carolyne House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Avigail Mellish (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Carolyne House Reviews (175)

9.9

Carolyne House has a Review Score of 9.9 (9.913) out of 10, based on 68 reviews in the last 2 years.
Over all time Carolyne House has 175 reviews.

Overall Experience
  • 150
  • 25
  • 0
  • 0
  • 0
Date Published
  • 175
  • 29
  • 45
  • 68
  • 107
Reviewer Connection to Carolyne House
  • 69
  • 46
  • 10
  • 8
  • 7
  • 5
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 175, showing 21-40
Review from J D (Friend of Resident) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partners Mum was taken in by Carolyne House within 24 hours of my partner approaching the manager and explaining the situation with his mum that she had been in hospital since New Years Eve and we needed to get her into a good care home near us.
The manager put my partner at ease immediately and
said she would ensure she would get my partners mum into their care home as soon as possible, otherwise the hospital could have put her miles away, and within 24 hours she was in Carolyne House.
We cannot fault the home, the staff, the residents, everybody is always happy, the care is next to none, there is always something going on for the residents, daytrips, bingo, crafts, baking to name just a few.
My partners mum has settled in extremely well and loves it at Carolyne House and every one of the staff.
We are extremely happy with every aspect, and if we could give it an 11 out of 10, then we would.
Reply from Avigail Mellish, Manager at Carolyne Housethank you so much for taking time to give us review. We will continue to give best care as possible
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martyn P (Son of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have my mum and auntie both staying with you and they both receive the best care possible. I have visited at all times from early morning to late evening and always found the careers to be friendly, helpful and welcoming.
The variety of activities and outings are second to none.
You all do a fantastic
job and I think of you all as extended family.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time to give us review. We really appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard H (Husband of Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are wonderful. Helpful and professional. Thank you all.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking your time to give us a review. We really appreciate it
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rodney H (Husband of Resident) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A dedicated professional staff who pay as much attention to the needs of family and friends as they do the residents. The home has managers who are held in high esteem by their staff and who make relatives and visiting friends feel like they are joining a big caring family. The gardens and buildings
are kept in A1 condition and the rooms feel welcoming and cosy. Visitors are welcome day and night and are offered meals if their stay is long. Altogether wonderful.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time giving us review. We really appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony B (Son of Resident) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Carolyne House for more than a year now, and our family can't fault the care that she receives. From the manager Avi, and throughout the home, they work tirelessly to make everything comfortable & clean for the residents. Only wish Mum was able to join in, but time has
taken her. Thank you to you all.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time giving us review. We really appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon C (Daughter of Resident) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carolyne House was a very loving and caring home and environment for my mum in her last few weeks of being with us. Staff were so kind to us as a family, welcoming us, giving us time to talk and understand my mum's needs. Every member of the team shows professionalism, but more so show a deep interest
and concern. Nothing was too much trouble and they also cared for my dad as he spent each day with my mum. Such a fantastic team, lead my an amazing manager. On the day of my mum's passing the team gave the family the support and space we needed. I couldn't recommend more.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time giving us review. We really appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul B (Son of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The past year or so could not have been achieved without the help and support of Carolyne House staff for my mother. They have always been open to talk or any care change requirements. I can't thank them enough for my mum's care.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time to give us review, we really appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J A (Son of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support given to my mother is second to none. She is totally incontinent and unable to move around. Her room is always clean and tidy, and she is always treated with dignity, even when she can become very awkward. Food is always cooked fresh they and if my mother doesn't want what's on
offer, they will put themselves out to make her what she wants. Excellent home where I know she is well cared for.
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking your time to give us review, we really appreciate it
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T A (Daughter-in-law of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always put the residents first with their cheerfulness, and nothing is too much for them. Family are always welcomed and informed of any changes to my mother in laws treatment
Reply from Avigail Mellish, Manager at Carolyne HouseThank you so much for taking time to give us a review
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K T (Daughter-in-law of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly which is lovely. The room does smell a bit but understandably so. Food doesn't look very appetising sometimes. Staff treat their residents with kindness and respect. Thank you for all your care and attention.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John S (Friend of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is run excellent. Staff and management you could not wish for better. Milie is so happy here. Thank you.
Reply from Avigail Paguibitan, Manager at Carolyne HouseThank you so much for the review. We will continue to give excellent care to our service user.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan M (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time I walked into Carolyne House I knew I would be happy to leave my dear mum here. The feel to the home is so friendly & warm. All the staff are so caring & know you by name & answer any questions without hesitation. I cannot fault the home at all, and go home feeling content that mum
is in a safe lovely place. I could not wish for more.
Reply from Avigail Paguibitan, Manager at Carolyne HouseThank you so much for taking time to give us review. I will share this to my team. We really appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina E (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff are most polite and helpful. Avigail runs an exceptional home, she is the loveliest lady, very considerate and caring.
Reply from Avigail Paguibitan, Manager at Carolyne HouseThank you so much for taking time to give us review we really appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen C (Son of Resident) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my mum and dad spent time in Carolyne House, they were both looked after fantastically well. I can't praise Abbie the manager and her staff enough, they were so caring, affectionate and nothing was too much trouble. I would most definitely give Carolyne House 5 stars and would highly recommend
to anyone thinking of putting there relative into Carolyne House.
Reply from Avigail Paguibitan, Manager at Carolyne HouseThank you so much for taking time to give us feedback. We really appreciate it
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin O (Friend of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always found the staff to be caring and very helpful. Always a friendly face.
Reply from Avigail Paguibitan, Manager at Carolyne HouseThank you so much for taking time to give us review. We really appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L R (Granddaughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family cannot thank Caroline House enough for the wonderful care and love they show our grandad. From the moment he arrived, we've felt completely at ease knowing he's in such good hands. The staff are outstanding - efficient, attentive, and genuinely caring. They go above and beyond every single
day to make the residents feel comfortable, valued, and happy.
What makes Caroline House truly special is the atmosphere - it feels like one big family. There are always activities and events going on to keep everyone engaged and smiling, and we're always made to feel welcome whenever we visit.
You can see that the residents come first in everything they do - they're always treated with dignity, respect, and warmth. We couldn't ask for a better home for our grandad. Thank you to all the amazing staff at Caroline House for the outstanding care you provide.
Reply from Avigail Paguibitan, Manager at Carolyne HouseThank you so much for your review, we really appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Emilia B (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is a happy place, staff are very friendly, caring, always very clean environment my mum is well cared for and has settled really well. Thank you very much for taking care of my mum.
Reply from Avigail Paguibitan, Manager at Carolyne Housethank you so much for the review. We will make sure we continue to give high standard of care
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L R (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring & food is very good.
Reply from Avigail Paguibitan, Manager at Carolyne Housethank you so much for taking time to give us feedback. We really appreciate it
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer S (Friend of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are friendly and very respectful to visitors. Grounds & general areas all kept to a very high standard.
Reply from Avigail Paguibitan, Manager at Carolyne HouseThank you so much for taking time to give us a review. We will ensure that we continue to give high standard of care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John S (Friend of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of the level of care given to residents is of a very high standard.
Reply from Avigail Paguibitan, Manager at Carolyne HouseThank you for taking time to give us review, we really appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Carolyne House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 68 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.913 for Carolyne House is calculated as follows: ( (740 Excellents x 5) + (54 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 802 Ratings = 4.913
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Carolyne House is based on 68 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 68 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Sep 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (10)

Meet the Team (7)

Avigail

Avigail Paguibitan

Job Title: Home Manager Joined: 2014

Welcome to Carolyne House. We are a 53-bedroom nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and a snack. We look forward to welcoming you to Carloyne House.

Maria

Maria Petric

Job Title: Deputy Manager Joined: 2015

My name is Maria, and I have been the RGN at Carolyne House for 10 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.


I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly.


In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.

Livia

Livia Timis

Job Title: Clinical Lead Joined: 2016

My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.


I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.

Charlotte

Charlotte Hinks

Job Title: Lifestyle Coordinator Joined: 2021

Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.


I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.

Gurpreet

Gurpreet Kaur

Job Title: Chef Joined: 2017

Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.


In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.

Michelle

Michelle Parish

Job Title: Care Assistant Joined: 2008

My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.


In my spare time, I enjoy socialising, shopping, and spending quality time with my family.

Mikaua

Mikaua

Job Title: Care Team Leader Joined: 2022

My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.


I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!


In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carolyne House to verify any information. View our terms and conditions. Carolyne House has an Enhanced Service - more info.