Carolyne House

All staff are very helpful and kind. Could not do more.

My husband has been here just over a year. Although his mobility etc. has not improved. With the staff's help he mixes in with other residents. He gets on with all the staff knowing them by name, He always enjoys the food and makes comments, according to the staff. As family members, we are kept up to date with everything that goes on in the home, via weekly emails. When needed urgently we are contacted immediately by phone.

My mother in law was only a resident for a short period but I am so glad she spent her last few weeks there. The rooms, the facilities were perfect and the people there, especially the manager, were just brilliant and so caring. Thank you all.

My brother has been at Carolyne House for 2 years and my mum goes there for respite. I have nothing but praise for how they are looked after and my brother appears to be so much happier there because it has given him more interest in participating in both indoor and outdoor activities. The home is always clean and the staff are very welcoming and keep you informed of any issues, be it medical or personal.

Keep being amazing.

On my visits I have always been greeted and welcomed very nicely and all staff I have met have been lovely. First time I visited the home where my friend went to, I thought this feels like a lovely place and it is, highly recommend it.

Really good experience, lovely, clean, homely feeling as soon as you walk through the door. Friendly staff and resident's rooms all clean and warm. Residents well looked after.

The staff and management are very helpful and friendly and show care towards all the residents.

Have found all staff to be kind, caring and kept mum's spirits up when she is feeling down.

My mum has been a resident for nearly 8 years. We could not wish for a better home for our mum. She is treated with kindness and love, her every need is met, physically and emotionally. We have nothing but praise for Carolyn House. Well run and beautifully clean conditions. As a family, we could not ask for better.

My nan spent almost 11 years at Carolyne House, I have to say majority of her time she was happy. I think improvements have definitely been made over the years. The rooms are lovely, done to a very high standard. Most staff are friendly and compassionate. The manager is lovely, kind, caring and also remains impartial in family situations. My nan thought a lot of the the manager and her husband whom also works within Carolyne House. Only room for improvement I would say was the food didn't always look appetising, although nan was on a blended diet at the end.

Since first viewing, I was impressed and that hasn't changed. My husband is challenging with Alzheimer's but all the carers and nurses seem to have worked magic with his anxiety over personal care. He's always clean, so is his room. The managers and staff keep us informed of doctors visits, changed in medications, sleep patterns etc. They encourage him to partake in activities as much as he wants. They all address him and family by name, which makes us feel like family. Food is excellent, fresh, varies and liquids offered all day. Carolyne House always looks clean, smells clean and available to family at all times. 100%.

My 96 year old aunt recently moved into Carolyne House. My aunt has settled very quickly and states it's the best place for her now. Staff have gone out of their way to help her feel welcome and comfortable. Appropriate activities are arranged daily and residents are given a timetable for the month, and all the staff are cheerful, professional and dedicated to ensuring residents are happy. I firmly believe that the managers of care/nursing homes set the standard of care, and the manager here is outstanding - full of enthusiasm and innovative ideas and shows she truly cares for her residents and staff.

We are so happy with the care Dad receives, it means when we go and see him we can be his son and wife rather than having to worry about being his carers. He's included in activities and gets to venture outside of his room which is more than he was getting at home. Dad is happy so we are happy.

When my Dad arrived at Carolyne House he was given only 8 weeks to live, but he actually lasted an amazing 3.5 years and I honestly believe this is due to the care he received. The home is well run, the manager and the assistant are on hand to ensure the smooth running of the home. My dad was on the ground floor which is dedicated to residents that need nursing care, I can't speak highly enough about the registered general nurses (RGN) who care for these residents, they are absolutely amazing, also I would like to highlight the great work done by three staff member in particular who all made my dad's life better during his stay. Everyone from the staff on reception, the lady in laundry to the maintenance man are very welcoming and helpful. If and when I need a care home this one is top of my list!

As a family, we can't thank everyone at Carolyn House enough for the great care they provide every day.

The manager and her team are kind, caring, and very friendly. Our family has full confidence in the care of our Mother. The activities seem exemplary, and they go to great lengths to keep the residents happy.

The Carolyne team is and has also been the utmost professional in the delivery of care and attention to my mother. Long may they retain the highest score possible going forward under the in-house management team.

My mum has been in Carolyne House since September 2023. I cannot fault the care she receives. The care home manager goes above and beyond to help you and nothing is too much for her. The manager is a real asset to the home and it runs so well because of her dedication. The staff work hard to make it a lovely safe environment for the residents. My mum is well looked after and I can sleep well knowing my mum is safe. Three staff members in particular are exceptional nurses, having the patience and understanding to deal with my mum who has dementia. As do all the careers. Even the ladies in the kitchens and laundry room are very helpful and obliging and will help in any way they can. My mum's key support is very helpful and goes beyond, she let me text her when I couldn’t get into the home to tell me how my mum was. Cannot fault Carolyne House at all. Please keep up the excellent work.

I have no complaints at all about the way my mum is cared for in Carolyne House. She is always happy when I visit her. The staff are all very kind and understanding of her, even when she gets a bit difficult. The activities and trips that she joins on are really good for her, they are things that we couldn’t do for her at home. It’s definitely the right place for her to be.