Carolyne House

Our friend had to be taken into care after being in and out of hospital it was decided he needed 24-hour care. Our experience of care and attention was second to none.

The care, patience and friendliness received by my Mum was outstanding. All the staff were always happy and very caring. We always received a very warm welcome and even enjoyed a fabulous Christmas dinner with her in 2018. Lots of activities were put on for the residents and the displays were always topical.

Very impressed with the home. Very clean, staff very friendly. My aunt was cared for and her wishes were respected. The nurse was excellent and kept me well informed as to the health of my aunt.

I have been very impressed with the level of care my mother has received, every member of staff is absolutely wonderful, caring and friendly. Always kept me up to date by phone and made time to talk about my mother's day to day activities. As a family, we can't praise them enough.

Knowing my mum is in such a lovely place run by exceptional people is a great comfort to me.

The staff are fantastic if I have any questions or any worries they are always there to support me, the respect for families and friends is also fantastic.

Always an event planned.

I would recommend this home to anyone looking for a wonderful, caring home for their relative.

This is the third home my mother has been in and it is by far the best. My mother is cared for extremely well, all the carers know what she likes and how she likes to be treated. I know that when I go home I do not have to worry as she is cared for like family. Since moving in, my mother has improved in her health and mood and she loves it here. I am always kept well informed by the nurses concerning my mother's health and receive phone calls and updates. I cannot recommend this home and all the staff there highly enough.

He is looked after very well and is always happy to see the staff, who treat him very well.

Mum is happy and the staff are very helpful and caring.

Mum is treated very well and she is happy here.

I remain thankful.

From the day I stepped foot into Carolyne House I knew we were going to like this nursing home for my father. We were shown around the home at very short notice. The friendly staff made us feel at home. We were shown Dad's room, which was clean and cosy with his own bathroom and TV. My Dad is so, so happy. I'd just like to thank Carolyne House for doing all you do, day in day out, for Dad.

The staff always found the time to help with any queries and were of great comfort at the end.

My sister and I were looking for a care home for our mother. We viewed a few which didn't feel right and were not what we wanted. As soon as we entered Carolyne House we knew it was where we wanted our mum to be. The residents all seemed so happy and content, the staff were so lovely that we decided straight away that that was the place.

Greeted by desk and staff with a friendly atmosphere, kept appraised regarding every eventuality of resident's care and health. The meals were very good and the room cleaned every day. The residents are well cared for and treated with respect and dignity.

My mum has been in Carolyne House since July 2017. The staff are so kind and caring they do their utmost to make the time spent there as comfortable as they can. They have activities to join in with if they so wish. They have helped me so much as well. I am so pleased I chose this home to care for my mum as it was a difficult thing to do.

Our Mum has been a resident for four weeks. During this time the staff have been amazing. They have treated her with the utmost dignity, kindness and professionalism even when displaying challenging behaviour. In fact, many of the problems she had have only begun to be addressed since being in Carolyne House, having previously been ignored by the NHS and Social Services. Making the decision to place a loved one in a Nursing Home is extremely hard, but they have continued to support us and Mum during this transitional period. I believe they deserve a higher rating than good as they are outstanding.

Mum had been at Carolyne House for nearly two years and sadly passed away after Dementia got the better of her. We could not have asked for more caring people to look after mum, they truly were like an extended family and made mums last days the best you could ever wish, we will miss them all lots.