Carolyne House

My mother has been here for nearly 4 years. She was admitted after a leg amputation and was of very sound mind. She initially found it very difficult to adjust as she was also a very active lady. I know she still finds it difficult to have to ask for help with most needs but most of the staff have been very understanding. It has also been difficult with the virus problems. The manger has been brilliant in these trouble times.

Mum was at Carolyne House from May until she passed away in August 2020. We have nothing but praise for the staff they were very caring. kind and compassionate to mum and to us as a family. If anything changed with mum's health they contacted us straight away. Mum was happy there and her final weeks were made very comfortable. Thank you to all the staff for what they did for her.

I am very happy with the way that the staff have looked after mum. They have made every effort to maintain contact with myself during Covid-19 restrictions (via facetime with mum) when we were unable to see her in person. I feel very relieved that the staff/care home are taking every step possible to keep both my mum and the other residents safe.

An excellent facility full of kind caring and understanding staff and carers that are so professional going about the daily routines in this happy place. Always a cheerful environment to visit and am safe in the knowledge Mum is being looked after with care and dignity - nothing is too much trouble for any of staff and carers, very happy and obliging. I would happily recommend Carolyne House. Thank you all for your dedication. Fantastic job.

Great care home. Amazing staff. Very attentive. My mum is always cheerful with staff.

Our mother has been with Carolyne House for nearly 1 year and we cannot praise the staff enough who do an amazing job. The building is always clean and the staff very welcoming. Mum really enjoys the food and entertainment. We really could not ask for a better place for our mum to be. Great thanks.

Brilliant standard care could not be faulted. Kept informed at all times, by very caring staff.

Our beloved mum, grandmother, mother-in-law, a dementia patient, has been living at Carolyne House for almost 4 years now. We are grateful for the excellent care she has received from various directors, including the current one, as well as all of the nurses, doctors and other staff members. She seems to be quite happy and safe there, cared for with genuine kindness and treated with dignity and respect. Over the years the family has come to know many of her carers; it feels like we are visiting a large family when we arrive. I recommend this facility without reservation.

My mum has been living here for nine months now and is in the advanced stages of vascular dementia. I am extremely happy with her care. She is happy and well looked after and the home is kept clean and always seems well organised. The staff at Carolyne House are warm and friendly to both the residents and their visitors. They are so patient with Mum and always seem to take their time with her. We are kept informed on her well being at all times and Sue the events lady sends pictures and videos of her to us regularly. Any problems or issues we may have had have been dealt with quickly and effectively. We looked at so many care homes before choosing and I am so pleased we chose Carolyne House for our mum.

We are so grateful for all the love and care the staff gave our mum whilst she was in their care, she loved them all. The actual care home is clean and tidy and the rooms are a good size. The food is good and the staff are really friendly and they have so many different projects to keep them busy so they don't get bored, they go out on day trips and have sing songs, it is a fabulous place. Mum has now passed on and we will always treasure our time with her in Carolyne House. Thank you to you all.

Mum is in the nursing home after 2 months in hospital for heart problems and a chest infection. Her room is clean, comfortable and cosy. The staff are extremely caring and attentive to mum's needs. Despite her frailty they haven't given up on her, but try to encourage her to get out of bed when possible, or to eat easy to swallow foods. They've been excellent in keeping in touch with me on mum's care, especially after the weekly GP visit. I'm really happy mum is somewhere safe.

My mum is happy and feels very safe in her environment. She enjoys all her meals and always clears her plate, sometimes she even has a second helping. She has gained weight since moving into her new home. She has her hair done every week, and it always looks nice. My mum's appearance is always clean and smart. The room and bathroom are tidy and clean. The staff are very helpful, polite and friendly. They are always there to listen or give me a phone call if there are any concerns about my mum.

Overall my mum has been looked after very well, the staff are very friendly. Mum has her favourites. Cannot fault the way she is looked after.

My mother-in-law was only in the care home for ten days before she sadly passed away. The staff were so caring and supportive to all of the family and treated my mother-in-law with the utmost dignity and compassion.

Management and staff are very caring. Professional and kind service. Food and entertainment very good. Mother very happy and safe.

Having my mum in care for the past 2 years. This is the best place for her. Every day is different for her, and the activities are assisted to her capabilities. Staff are very understanding to all residents regarding health and general well being. Social activities are a must for all residents and are enjoyed to each of their capacity. Medical issues are taken care of immediately after recognition. Everywhere is clean and attended to regularly.

My mother has been very happy at the home and always praises the staff highly. This is a weight off of our minds knowing she is being well cared for.

My mother has been here for 15 months now and she is extremely happy and very well cared for. The staff are very attentive and call me personally if there are any issues, and clear everything with me first.

Carolyne House is a very good care home. There is always a lovely atmosphere and all the staff are friendly.

Overall we were very pleased with Mum's care at Carolyne House. But especially during her final weeks before she passed away. The staff's compassion and helpfulness was outstanding.