






Carolyne House is one of a number of care facilities in the area owned by care provider Runwood Homes, respected for an innovative approach to healthcare for the elderly and people with disabilities.
The property can house up to fifty-two people in total, all of whom enjoy the comfort of en-suite bedrooms, a tasteful lounge and spacious dining areas, together with a secure garden area and convenient parking for visitors.
Extra services...
Care Provided by Carolyne House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Carolyne House for full pricing details and T&Cs.
Contact Carolyne House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Avigail Mellish (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (53)
- Single Rooms with ensuite Wet Room (9)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Carolyne House Reviews (179)
Carolyne House has a Review Score of 9.9 (9.918) out of 10, based on 70 reviews in the last 2 years.
Over all time Carolyne House has 179 reviews.
Great care home. Amazing staff. Very attentive. My mum is always cheerful with staff.
Our mother has been with Carolyne House for nearly 1 year and we cannot praise the staff enough who do an amazing job. The building is always clean and the staff very welcoming. Mum really enjoys the food and entertainment. We really could not ask for a better place for our mum to be. Great thanks.
Brilliant standard care could not be faulted. Kept informed at all times, by very caring staff.
Our beloved mum, grandmother, mother-in-law, a dementia patient, has been living at Carolyne House for almost 4 years now. We are grateful for the excellent care she has received from various directors, including the current one, as well as all of the nurses, doctors and other staff members. She seems to be quite happy and safe there, cared for with genuine kindness and treated with dignity and respect. Over the years the family has come to know many of her carers; it feels like we are visiting a large family when we arrive. I recommend this facility without reservation.
My mum has been living here for nine months now and is in the advanced stages of vascular dementia. I am extremely happy with her care. She is happy and well looked after and the home is kept clean and always seems well organised. The staff at Carolyne House are warm and friendly to both the residents and their visitors. They are so patient with Mum and always seem to take their time with her. We are kept informed on her well being at all times and Sue the events lady sends pictures and videos of her to us regularly. Any problems or issues we may have had have been dealt with quickly and effectively. We looked at so many care homes before choosing and I am so pleased we chose Carolyne House for our mum.
We are so grateful for all the love and care the staff gave our mum whilst she was in their care, she loved them all. The actual care home is clean and tidy and the rooms are a good size. The food is good and the staff are really friendly and they have so many different projects to keep them busy so they don't get bored, they go out on day trips and have sing songs, it is a fabulous place. Mum has now passed on and we will always treasure our time with her in Carolyne House. Thank you to you all.
Mum is in the nursing home after 2 months in hospital for heart problems and a chest infection. Her room is clean, comfortable and cosy. The staff are extremely caring and attentive to mum's needs. Despite her frailty they haven't given up on her, but try to encourage her to get out of bed when possible, or to eat easy to swallow foods. They've been excellent in keeping in touch with me on mum's care, especially after the weekly GP visit. I'm really happy mum is somewhere safe.
My mum is happy and feels very safe in her environment. She enjoys all her meals and always clears her plate, sometimes she even has a second helping. She has gained weight since moving into her new home. She has her hair done every week, and it always looks nice. My mum's appearance is always clean and smart. The room and bathroom are tidy and clean. The staff are very helpful, polite and friendly. They are always there to listen or give me a phone call if there are any concerns about my mum.
Overall my mum has been looked after very well, the staff are very friendly. Mum has her favourites. Cannot fault the way she is looked after.
My mother-in-law was only in the care home for ten days before she sadly passed away. The staff were so caring and supportive to all of the family and treated my mother-in-law with the utmost dignity and compassion.
Management and staff are very caring. Professional and kind service. Food and entertainment very good. Mother very happy and safe.
Having my mum in care for the past 2 years. This is the best place for her. Every day is different for her, and the activities are assisted to her capabilities. Staff are very understanding to all residents regarding health and general well being. Social activities are a must for all residents and are enjoyed to each of their capacity. Medical issues are taken care of immediately after recognition. Everywhere is clean and attended to regularly.
My mother has been very happy at the home and always praises the staff highly. This is a weight off of our minds knowing she is being well cared for.
My mother has been here for 15 months now and she is extremely happy and very well cared for. The staff are very attentive and call me personally if there are any issues, and clear everything with me first.
Carolyne House is a very good care home. There is always a lovely atmosphere and all the staff are friendly.
Overall we were very pleased with Mum's care at Carolyne House. But especially during her final weeks before she passed away. The staff's compassion and helpfulness was outstanding.
Our friend had to be taken into care after being in and out of hospital it was decided he needed 24-hour care. Our experience of care and attention was second to none.
The care, patience and friendliness received by my Mum was outstanding. All the staff were always happy and very caring. We always received a very warm welcome and even enjoyed a fabulous Christmas dinner with her in 2018. Lots of activities were put on for the residents and the displays were always topical.
Very impressed with the home. Very clean, staff very friendly. My aunt was cared for and her wishes were respected. The nurse was excellent and kept me well informed as to the health of my aunt.
I have been very impressed with the level of care my mother has received, every member of staff is absolutely wonderful, caring and friendly. Always kept me up to date by phone and made time to talk about my mother's day to day activities. As a family, we can't praise them enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 September 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 04 Aug 2026
The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...
- 20 Jul 2026
Carolyne House residents enjoyed a summer celebration on 16 July 2026 with a visit from an ice cream van, music and beautiful flower necklaces. The event brought together residents, relatives,...
- 23 Jun 2026
Carolyne House Care Home, part of the Runwood Homes Group, welcomed residents, families, friends, volunteers and members of the local community for its annual Summer Fête, raising an impressive £2,615...
There are no upcoming events for Carolyne House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Carolyne House.
Meet the Team (7)

Welcome to Carolyne House. We are a 53-bedroom nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and a snack. We look forward to welcoming you to Carloyne House.

My name is Maria, and I have been the RGN at Carolyne House for 10 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.
I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly.
In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.

My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.
I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.

Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.
I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.

Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.
In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.

My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.
In my spare time, I enjoy socialising, shopping, and spending quality time with my family.

My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.
I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!
In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carolyne House to verify any information. View our terms and conditions. Carolyne House has an Enhanced Service -more info.