Carolyne House

Thank you all so much.

It was a difficult day when my nan and I realised her care needs meant that it was best she enter residential care on a permanent basis. After going through research, we came to the conclusion her interest and increasing 24-hour care needs were best served in Carolyne House Care Home. My nan has been a resident of Carolyne House for two years and I have nothing but appreciation and praise for how the staff continue to treat my nan with the utmost respect, kindness, compassion and dignity. The management are prompt and open with communication and I have no hesitation in recommending Carolyne House to anyone needing to go into residential care.

Mum was admitted to Carolyne House Care Home after a two-week stay in hospital. I was very apprehensive about her going into a home but am so glad she did. The staff are all very caring, friendly and respectful to Mum, nothing is too much trouble. They always find the time to welcome and talk to me and I am given constant updates. Thank you for looking after her, giving me peace of mind that she is safe and being given the best care possible.

All staff are friendly and nothing is too much trouble, always willing to help, if need be, always phone with updates on her condition.

I was beginning to settle in very well, although it was just to be for a few weeks. All the staff are just exceptional, always had time if I had a problem and made me feel safe and very well looked after. The rooms are spotless and beautifully finished. If I was bored I was never without a book or puzzle from the activity organiser. Thank you for having me and all the tea and biscuits also.

I have been amazed at the hard work of everyone at the home and a special thank you must go to the manager who has done so much for the family.

On arrival, I found management and staff very helpful and friendly. Over many visits the standards and cleanliness of the home were very good, I could not fault anything.

I left knowing my aunt is being cared for extremely well.

Absolutely brilliant staff, well looked after.

Mum initially had respite care but was lucky enough to be found a permanent place from 23rd August 2021. All of the staff are excellent and the manager always makes us feel special. She is very approachable, helpful and communicative. Mum is 97, had a stroke and dementia and I am so relieved that I am happy with her safety and welfare in Carolyne House Care Home.

Taking very good care of my relation.

The staff at Carolyne House were wonderful to me, my sister, and above all our mum. Nothing was too much trouble. They were kind and informative whether face to face or on the telephone. They treated mum with dignity at all times. Mum was always washed and dressed in clean clothes and her room was spotless. We did not feel guilty leaving mum at Carolyne House as we knew she was 100% cared for, and if there was a problem they would be in touch immediately.

My mother was placed in home for respite after a fall and hospital stay. She had dementia and was very poorly. She passed away 6th April and I would like to say I could not have wished for a better home than Carolyne House. The staff were all so caring towards my mum and I will be eternally grateful for the care and support they gave me, my mum, sister at this very difficult time.

All the staff were wonderful. They look after all your needs, never too busy that they could not help you if you buzzed them. Also, the manager is probably one of the nicest people you would ever meet.

As I live nearly 200 miles away, visiting during the restrictions has at times been extremely difficult but the staff have been very good at keeping me informed and discussing her medical treatments and action plans with me and although extremely busy always make time to answer queries I may have.

I find the care and attention my Aunt receives at Carolyne House is wonderful. The staff are always sensitive to her every need.

I would like to say a big thank you to all the staff.

The manager and all staff at Carolyne House make everyone welcome and provide such a high quality care and support for all of their residents. It has been particularly difficult due to Covid 19 yet despite this they have continued to provide up to date information and feedback on our loved ones, encouraged alternative ways to stay in touch whilst visiting is limited due to guidelines and provided a safe environment at all times for those in their care. The safety and wellbeing of all of their residents is a priority and this has given us, the families, peace of mind knowing that. Nothing is too much trouble and staff manage to do everything with a smile. A very big thank you to each and every one of the staff team at Carolyne House. All staff are very much valued and well led by the home manager who shows care and compassion for both residents and her staff team. Carolyne House is a very happy and welcoming home.

Carolyne House is above all a home. The team strive to provide a safe, happy, supportive environment. The care team are practically skilled and encourage our mother to engage in decisions she can manage for herself for example choosing her clothes, a book, her lunch choices etc. This may sound a small detail but it does empower our mother and boost self-interest/conversation, I greatly appreciate that effort. Reviews of our mother's care are regular and any necessary actions implemented swiftly and our family informed. Communication with the team is good either by phone or email. During this Covid pandemic the team's commitment to providing safe care whilst ensuring families have contact with their loved ones has been second to none. Equally, we have been up to speed with any information affecting visiting etc. The Carolyne House team have met all challenges with practical solutions e.g. window visits when permissible, Zoom, etc; a true team effort.

Excellent staff always ready to help. Mum is very happy here.