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Carolyne House

Waterson Road, Chadwell St Mary, Grays, Essex RM16 4LD
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Carolyne House, Grays
Carolyne House, Grays
Carolyne House, Grays

Carolyne House is one of a number of care facilities in the area owned by care provider Runwood Homes, respected for an innovative approach to healthcare for the elderly and people with disabilities.

The property can house up to fifty-two people in total, all of whom enjoy the comfort of en-suite bedrooms, a tasteful lounge and spacious dining areas, together with a secure garden area and convenient parking for visitors.

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Care Provided by Carolyne House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,400

Contact Carolyne House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Avigail Mellish (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Carolyne House Reviews (179)

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9.9

Carolyne House has a Review Score of 9.9 (9.918) out of 10, based on 70 reviews in the last 2 years. Over all time Carolyne House has 179 reviews.

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Showing 179 reviews matching selected criteria
Review from Lisa S (Respite Resident) published on 24 June 2022 Submitted via Postal Card
Overall Experience

I was beginning to settle in very well, although it was just to be for a few weeks. All the staff are just exceptional, always had time if I had a problem and made me feel safe and very well looked after. The rooms are spotless and beautifully finished. If I was bored I was never without a book or puzzle from the activity organiser. Thank you for having me and all the tea and biscuits also.

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Review from Steve K (Son of Resident) published on 23 June 2022 Submitted via Postal Card
Overall Experience
The staff at Carolyn House Care Home have looked after my mother who had dementia with amazing kindness and care. Not once did my mother ever seem unhappy here.

I have been amazed at the hard work of everyone at the home and a special thank you must go to the manager who has done so much for the family.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

We want to say thank you so much for the very lovely reviews, we appreciate all the positive feedback, and we will ensure that we will continue to work hard to give excellent care. Thank you.

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Review from Francis L (Son of Resident) published on 7 March 2022 Submitted via Postal Card
Overall Experience

On arrival, I found management and staff very helpful and friendly. Over many visits the standards and cleanliness of the home were very good, I could not fault anything.

Reply from Abigail Paguibitan, Home Manager at Carolyne House

Hello Francis, thank you for your insightful review. We are so grateful for how satisfied you are with our team's friendliness and efficiency, and the cleanliness of our environment. Your feedback greatly enhances the care we provide to our residents and we appreciate your positive comments.

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Review from Kay T (Niece of Resident) published on 27 October 2021 Submitted via Website
Overall Experience
My first experience was a call to the home regarding my aunt who is on respite, the staff member was very friendly and helpful informing me how she was and she had settled in well, I asked to book a visiting slot which was very easy to do.
Today I went to visit, firstly due to Covid a member of staff greeted me at the front door and explained the procedures, checked my lateral flow test then checked my temperature, marvellous all checked.
On entering the home it was clean, lovely decor, brightly painted.
My aunt's room is clear of clutter, spacious, fresh smelling, large TV, nice pictures on the wall, bathroom clean.
I met some lovely staff who were cheerful and helpful.

I left knowing my aunt is being cared for extremely well.

Reply from Abigail Paguibitan, Home Manager at Carolyne House

Hello Kay, we are so grateful for your insightful review. Your feedback greatly enhances the care we provide to our residents and we are appreciative to read how satisfied you and your aunt are for our care.

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Review from Barry P (Son of Resident) published on 8 October 2021 Submitted via Postal Card
Overall Experience

Absolutely brilliant staff, well looked after.

Reply from Abigail Paguibitan, Home Manager at Carolyne House

Good afternoon Barry, thanks so much for your full recommendation of our home. Staff are delighted to hear your kind words. Thanks again for the review.

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Review from Gerald L (Son of Resident) published on 8 October 2021 Submitted via Postal Card
Overall Experience

Mum initially had respite care but was lucky enough to be found a permanent place from 23rd August 2021. All of the staff are excellent and the manager always makes us feel special. She is very approachable, helpful and communicative. Mum is 97, had a stroke and dementia and I am so relieved that I am happy with her safety and welfare in Carolyne House Care Home.

Reply from Abigail Paguibitan, Home Manager at Carolyne House

Good afternoon Gerald, we are honoured to receive your full recommendation for Carolyne House. We are so grateful to hear how satisfied you are with your mother's transition to our care. Thanks so much for the review.

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Review from H B (Relative of Resident) published on 13 May 2021 Submitted via Postal Card
Overall Experience

Taking very good care of my relation.

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Review from Julie T (Daughter of Resident) published on 10 May 2021 Submitted via Postal Card
Overall Experience

The staff at Carolyne House were wonderful to me, my sister, and above all our mum. Nothing was too much trouble. They were kind and informative whether face to face or on the telephone. They treated mum with dignity at all times. Mum was always washed and dressed in clean clothes and her room was spotless. We did not feel guilty leaving mum at Carolyne House as we knew she was 100% cared for, and if there was a problem they would be in touch immediately.

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Review from Linda W (Daughter of Resident) published on 22 April 2021 Submitted via Postal Card
Overall Experience

My mother was placed in home for respite after a fall and hospital stay. She had dementia and was very poorly. She passed away 6th April and I would like to say I could not have wished for a better home than Carolyne House. The staff were all so caring towards my mum and I will be eternally grateful for the care and support they gave me, my mum, sister at this very difficult time.

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Review from Michael H (Respite Resident) published on 17 March 2021 Submitted via Postal Card
Overall Experience

All the staff were wonderful. They look after all your needs, never too busy that they could not help you if you buzzed them. Also, the manager is probably one of the nicest people you would ever meet.

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Review from Glenda L (Daughter of Resident) published on 16 February 2021 Submitted via Website
Overall Experience
My mother was admitted to Carolyne House during the Covid lockdown and the staff have made every effort to care for her and protect her from harm and to integrate her into the home's social activities.

As I live nearly 200 miles away, visiting during the restrictions has at times been extremely difficult but the staff have been very good at keeping me informed and discussing her medical treatments and action plans with me and although extremely busy always make time to answer queries I may have.

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Review from D L (Nephew of Resident) published on 11 February 2021 Submitted via Postal Card
Overall Experience

I find the care and attention my Aunt receives at Carolyne House is wonderful. The staff are always sensitive to her every need.

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Review from Tony S (Son of Resident) published on 1 February 2021 Submitted via Website
Overall Experience
Carolyne House is a very good care home. The staff are absolutely brilliant and helpful all the time. Especially when my mum can be difficult because she can’t talk or get over how she feels. They deal with Mum really well and they understand how Mum is.
The staff will go that extra mile when needed.
I would definitely recommend this home to anyone who has a family member that needs to go into a home.

I would like to say a big thank you to all the staff.

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Review from Jill B (Daughter of Resident) published on 1 February 2021 Submitted via Website
Overall Experience

The manager and all staff at Carolyne House make everyone welcome and provide such a high quality care and support for all of their residents. It has been particularly difficult due to Covid 19 yet despite this they have continued to provide up to date information and feedback on our loved ones, encouraged alternative ways to stay in touch whilst visiting is limited due to guidelines and provided a safe environment at all times for those in their care. The safety and wellbeing of all of their residents is a priority and this has given us, the families, peace of mind knowing that. Nothing is too much trouble and staff manage to do everything with a smile. A very big thank you to each and every one of the staff team at Carolyne House. All staff are very much valued and well led by the home manager who shows care and compassion for both residents and her staff team. Carolyne House is a very happy and welcoming home.

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Review from Denise C (Daughter of Resident) published on 1 February 2021 Submitted via Website
Overall Experience

Carolyne House is above all a home. The team strive to provide a safe, happy, supportive environment. The care team are practically skilled and encourage our mother to engage in decisions she can manage for herself for example choosing her clothes, a book, her lunch choices etc. This may sound a small detail but it does empower our mother and boost self-interest/conversation, I greatly appreciate that effort. Reviews of our mother's care are regular and any necessary actions implemented swiftly and our family informed. Communication with the team is good either by phone or email. During this Covid pandemic the team's commitment to providing safe care whilst ensuring families have contact with their loved ones has been second to none. Equally, we have been up to speed with any information affecting visiting etc. The Carolyne House team have met all challenges with practical solutions e.g. window visits when permissible, Zoom, etc; a true team effort.

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Review from T O (Daughter of Resident) published on 9 September 2020 Submitted via Postal Card
Overall Experience

Excellent staff always ready to help. Mum is very happy here.

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Review from L B (Daughter of Resident) published on 9 September 2020 Submitted via Postal Card
Overall Experience

My mother has been here for nearly 4 years. She was admitted after a leg amputation and was of very sound mind. She initially found it very difficult to adjust as she was also a very active lady. I know she still finds it difficult to have to ask for help with most needs but most of the staff have been very understanding. It has also been difficult with the virus problems. The manger has been brilliant in these trouble times.

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Review from B G (Daughter of Resident) published on 9 September 2020 Submitted via Postal Card
Overall Experience

Mum was at Carolyne House from May until she passed away in August 2020. We have nothing but praise for the staff they were very caring. kind and compassionate to mum and to us as a family. If anything changed with mum's health they contacted us straight away. Mum was happy there and her final weeks were made very comfortable. Thank you to all the staff for what they did for her.

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Review from M C (Daughter of Resident) published on 19 August 2020 Submitted via Postal Card
Overall Experience

I am very happy with the way that the staff have looked after mum. They have made every effort to maintain contact with myself during Covid-19 restrictions (via facetime with mum) when we were unable to see her in person. I feel very relieved that the staff/care home are taking every step possible to keep both my mum and the other residents safe.

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Review from B R (Daughter of Resident) published on 21 July 2020 Submitted via Postal Card
Overall Experience

An excellent facility full of kind caring and understanding staff and carers that are so professional going about the daily routines in this happy place. Always a cheerful environment to visit and am safe in the knowledge Mum is being looked after with care and dignity - nothing is too much trouble for any of staff and carers, very happy and obliging. I would happily recommend Carolyne House. Thank you all for your dedication. Fantastic job.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 September 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (0)

News
  • 04 Aug 2026

    The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...

  • 20 Jul 2026

    Carolyne House residents enjoyed a summer celebration on 16 July 2026 with a visit from an ice cream van, music and beautiful flower necklaces. The event brought together residents, relatives,...

  • 23 Jun 2026

    Carolyne House Care Home, part of the Runwood Homes Group, welcomed residents, families, friends, volunteers and members of the local community for its annual Summer Fête, raising an impressive £2,615...

Upcoming Events

There are no upcoming events for Carolyne House.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Runwood Homes Ltd
  • 31 Jan 2025Recipient: Runwood Homes Ltd
  • 31 Jan 2024Recipient: Runwood Homes Ltd

Accreditations

There are no accreditations posted yet for Carolyne House.

Meet the Team (7)

Avigail Paguibitan
Avigail PaguibitanJob Title:Home ManagerJoined: 2014

Welcome to Carolyne House. We are a 53-bedroom nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and a snack. We look forward to welcoming you to Carloyne House.

Maria Petric
Maria PetricJob Title:Deputy ManagerJoined: 2015

My name is Maria, and I have been the RGN at Carolyne House for 10 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.

I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly.

In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.

Livia Timis
Livia TimisJob Title:Clinical LeadJoined: 2016

My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.

I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.

Charlotte Hinks
Charlotte HinksJob Title:Lifestyle CoordinatorJoined: 2021

Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.

I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.

Gurpreet Kaur
Gurpreet KaurJob Title:ChefJoined: 2017

Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.

In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.

Michelle Parish
Michelle ParishJob Title:Care AssistantJoined: 2008

My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.

In my spare time, I enjoy socialising, shopping, and spending quality time with my family.

Mikaua
Mikaua Job Title:Care Team LeaderJoined: 2022

My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.

I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!

In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carolyne House to verify any information. View our terms and conditions. Carolyne House has an Enhanced Service -more info.