Carolyne House

Waterson Road, Chadwell St Mary, Grays RM16 4LD
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9.9 142 Reviews
  • Carolyne House, Grays
Carolyne House is one of a number of care facilities in the area owned by care provider Runwood Homes, respected for an innovative approach to healthcare for the elderly and people with disabilities.

The property can house up to fifty-two people in total, all of whom enjoy the comfort of en-suite bedrooms, a tasteful lounge and spacious dining areas, together with a secure garden area and convenient parking for visitors.

Extra services available to residents include chiropody and hairdressing, whilst the home also runs a programme of activities and entertainments to ensure users enjoy their time at Carolyne House and receive a wide range of health and fitness benefits.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1025 – £1365
  • Self-Funded Residential Dementia Care: £1025 – £1365
  • Self-Funded Nursing Care: £1148 – £1640
  • Self-Funded Nursing Dementia Care: £1148 – £1640
  • RESPITE Self-Funded Residential Care: £1125 – £1465
  • RESPITE Self-Funded Residential Dementia Care: £1125 – £1465
  • RESPITE Self-Funded Nursing Care: £1248 – £1740
  • RESPITE Self-Funded Nursing Dementia Care: £1248 – £1740

These prices are only a guideline, please contact Carolyne House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Avigail Paguibitan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Carolyne House Reviews (142)

Total of 142, showing 101-120
9.9

Carolyne House has a Review Score of 9.9 (9.916) out of 10, based on 54 reviews in the last 2 years. Over all time Carolyne House has 142 reviews.

Overall Experience

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Review from C R (Son of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, patience and friendliness received by my Mum was outstanding. All the staff were always happy and very caring. We always received a very warm welcome and even enjoyed a fabulous Christmas dinner with her in 2018. Lots of activities were put on for the residents and the displays were always
topical.

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Review from Julie A (Niece of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the home. Very clean, staff very friendly. My aunt was cared for and her wishes were respected. The nurse was excellent and kept me well informed as to the health of my aunt.

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Review from Christopher B (Son of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the level of care my mother has received, every member of staff is absolutely wonderful, caring and friendly. Always kept me up to date by phone and made time to talk about my mother's day to day activities. As a family, we can't praise them enough.

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Review from Colin P (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing my mum is in such a lovely place run by exceptional people is a great comfort to me.

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Review from Marion B (Daughter of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I met staff from Carolyne House, I knew my Mum was going to be well looked after and respected.
My Mum is 92 years old and a very fussy eater and they accommodate her needs without any fuss.
The staff are fantastic if I have any questions or any worries they are always there to
support me, the respect for families and friends is also fantastic.

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Review from John W (Relative of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very high standard of care.
Friendly, helpful staff on all levels to both residents and visitors.
Always an event planned.

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Review from E L (Daughter of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in this home for only a short while.
The care he has received is amazing.
The staff are so considerate and can't do enough for him.
Communication between staff and relatives is great.
There is nothing they do not let you know about.
Since being in this home my dad has been allowed
up in a wheelchair and to eat with other residents even though he had previously been kept in bed by another home.
I would recommend this home to anyone looking for a wonderful, caring home for their relative.

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Review from Mandy R (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home. All of the staff including management are very friendly and welcoming towards residents and their families.
This is the third home my mother has been in and it is by far the best. My mother is cared for extremely well, all the carers know what she likes and how she likes
to be treated. I know that when I go home I do not have to worry as she is cared for like family. Since moving in, my mother has improved in her health and mood and she loves it here. I am always kept well informed by the nurses concerning my mother's health and receive phone calls and updates. I cannot recommend this home and all the staff there highly enough.

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Review from Robert P (Son of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carolyne House is a very good nursing home.
My dad has been here for nearly three years.
He is looked after very well and is always happy to see the staff, who treat him very well.

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Review from Ken C (Son of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been looked after very well.
We are always informed if she has been seen by the doctor or other health care workers.
Mum is happy and the staff are very helpful and caring.

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Review from P S (Son of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service.
Mum is treated very well and she is happy here.

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Review from Queenie C (Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here is delightful.
Happy, generous and very friendly.
Carers are with us all times you need them.
I am very happy and wish to stay to the last of my time.
Food presentable and carers are friendly at all times.
I remain thankful.

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Review from Lisa N (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day I stepped foot into Carolyne House I knew we were going to like this nursing home for my father. We were shown around the home at very short notice. The friendly staff made us feel at home. We were shown Dad's room, which was clean and cosy with his own bathroom and TV. My Dad is so, so
happy. I'd just like to thank Carolyne House for doing all you do, day in day out, for Dad.

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Review from F C (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff treated my mother with great care and dignity. She always looked well cared for and comfortable.
When asked she felt safe.
The staff always found the time to help with any queries and were of great comfort at the end.

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Review from Susan J (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I were looking for a care home for our mother. We viewed a few which didn't feel right and were not what we wanted. As soon as we entered Carolyne House we knew it was where we wanted our mum to be. The residents all seemed so happy and content, the staff were so lovely that we decided
straight away that that was the place.

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Review from M V (Son of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greeted by desk and staff with a friendly atmosphere, kept appraised regarding every eventuality of resident's care and health. The meals were very good and the room cleaned every day. The residents are well cared for and treated with respect and dignity.

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Review from Lorraine S (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Carolyne House since July 2017. The staff are so kind and caring they do their utmost to make the time spent there as comfortable as they can. They have activities to join in with if they so wish. They have helped me so much as well. I am so pleased I chose this home to care for my
mum as it was a difficult thing to do.

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Review from Melanie S (Daughter of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has been a resident for four weeks. During this time the staff have been amazing. They have treated her with the utmost dignity, kindness and professionalism even when displaying challenging behaviour. In fact, many of the problems she had have only begun to be addressed since being in Carolyne
House, having previously been ignored by the NHS and Social Services. Making the decision to place a loved one in a Nursing Home is extremely hard, but they have continued to support us and Mum during this transitional period. I believe they deserve a higher rating than good as they are outstanding.

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Review from Lisa F (Daughter of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been at Carolyne House for nearly two years and sadly passed away after Dementia got the better of her. We could not have asked for more caring people to look after mum, they truly were like an extended family and made mums last days the best you could ever wish, we will miss them all lots.

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Review from A P (Sister of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is always treated with kindness and consideration.

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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Carolyne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Carolyne House is calculated as follows: ( (591 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 640 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carolyne House is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

Meet the Team (7)

Avigail

Avigail Paguibitan

Job Title: Home Manager

Joined: 2014

Welcome to Carolyne House. We are a 52-bedroom residential and nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and snack in. We look forward to welcoming you at Carloyne House.

Maria

Maria Petric

Job Title: Deputy Manager

Joined: 2015

My name is Maria, and I have been the RGN at Carolyne House for 10 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.


I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly. In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.

Livia

Livia Timis

Job Title: Clinical Lead

Joined: 2016

My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.


I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.

Charlotte

Charlotte Hinks

Job Title: Lifestyle Coordinator

Joined: 2021

Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.


I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.

Gurpreet

Gurpreet Kaur

Job Title: Chef

Joined: 2017

Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.


In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.

Michelle

Michelle Parish

Job Title: Care Assistant

Joined: 2008

My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.


In my spare time, I enjoy socialising, shopping, and spending quality time with my family.

Mikaua

Mikaua

Job Title: Care Team Leader

Joined: 2022

My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.


I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!


In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carolyne House to verify any information. View our terms and conditions. Carolyne House has an Enhanced Service - more info.