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Carolyne House

Waterson Road, Chadwell St Mary, Grays, Essex RM16 4LD
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Carolyne House, Grays
Carolyne House, Grays
Carolyne House, Grays

Carolyne House is one of a number of care facilities in the area owned by care provider Runwood Homes, respected for an innovative approach to healthcare for the elderly and people with disabilities.

The property can house up to fifty-two people in total, all of whom enjoy the comfort of en-suite bedrooms, a tasteful lounge and spacious dining areas, together with a secure garden area and convenient parking for visitors.

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Care Provided by Carolyne House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,400

Contact Carolyne House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Avigail Mellish (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Carolyne House Reviews (179)

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9.9

Carolyne House has a Review Score of 9.9 (9.918) out of 10, based on 70 reviews in the last 2 years. Over all time Carolyne House has 179 reviews.

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Showing 179 reviews matching selected criteria
Review from Emilia B (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card
Overall Experience

The care home is a happy place, staff are very friendly, caring, always very clean environment my mum is well cared for and has settled really well. Thank you very much for taking care of my mum.

Reply from Avigail Paguibitan, Manager at Carolyne House

thank you so much for the review. We will make sure we continue to give high standard of care

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Review from L R (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card
Overall Experience

Staff are very caring & food is very good.

Reply from Avigail Paguibitan, Manager at Carolyne House

thank you so much for taking time to give us feedback. We really appreciate it

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Review from Jennifer S (Friend of Resident) published on 26 September 2025 Submitted via Postal Card
Overall Experience

All staff are friendly and very respectful to visitors. Grounds & general areas all kept to a very high standard.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us a review. We will ensure that we continue to give high standard of care.

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Review from John S (Friend of Resident) published on 26 September 2025 Submitted via Postal Card
Overall Experience

My experience of the level of care given to residents is of a very high standard.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you for taking time to give us review, we really appreciate it.

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Review from Ashley K (Grandson of Resident) published on 23 September 2025 Submitted via Website
Overall Experience

I cannot express enough the wonders the staff, nurses and carers have done for my Nan since she has been in their care . Before entering the home she had become a shell of her former self, often feeling down with little interest in what life had to offer . Since being in Carolyne House, she is like a new person , she has her cheeky spark back and is absolutely loving her new busy social life . Genuinely, this change has been a result of the hard work, care and genuine dedication of the staff . Despite their extremely large workload, they go out of their way to make all the residents feel special and are always laughing and smiling. Their carefully planned activities programme helps every resident to enjoy themselves and also keep bodies and minds active (whilst also having lots of fun) . I cannot thank you all enough for giving my beloved Nan the gold standard of care !! You are all amazing.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us a review we really appreciate it. We will ensure that we continue to give best care possible to our service user.

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Review from Perry D (Son of Resident) published on 23 September 2025 Submitted via Postal Card
Overall Experience

Mum is bedbound and is being cared for in a dignified manner. The staff are all very friendly & knowledgeable about mums condition. Overall mum is in the best place. A lovely care home.

Reply from Avigail Paguibitan, Manager at Carolyne House

thank you for taking time giving us review. We will continue to give our service user high standard of care

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Review from Angela S (Daughter-in-law of Resident) published on 29 August 2025 Submitted via Postal Card
Overall Experience

From the moment she arrived at Carolyne House, we knew she would be safe and well cared for. All the staff are always happy and would do anything for her and visiting family to ensure everyone felt relaxed. The home has a lovely 'homely' feel about it. The manager took time to get to know her and understood how we were all anxious about her quality of life, the manager was proactive to ensure she received occupational & physiotherapy to enable her to safely move from the bed to a chair so she could be part of the homes communal areas, including her on outdoor activities where possible. Although she was only at the home from January to August she had the best quality of life possible, given her advanced dementia. Thank you for the high level of care which was given with empathy at all times.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us a review, I will share this to my team. We will make sure we will continue to give high level of care. Thank you again

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Review from Linda R (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card
Overall Experience

What a wonderful house. My mother is happy, such caring staff, hope I land one day in a house like this. Food is marvelous, rooms clean. Nothing is too much. Staff seem really happy in there work. As I live in Holland, I felt quite happy to leave mum, knowing she's een well cared for. They treat her as family. Thank you all.

Reply from Avigail Paguibitan, Manager at Carolyne House

thank you for taking time to give us a review, we really appreciate it

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Review from Susan R (Friend of Resident) published on 24 July 2025 Submitted via Postal Card
Overall Experience

I am so pleased my friend was allocated this care home. She is very happy there and the staff/management are so kind, friendly and helpful, maintaining her dignity and fulfilling her wishes at all times. I also am so happy that if I cannot visit often, I know that she couldn't be cared for any better.

Reply from Avigail Paguibitan, Manager at Carolyne House

thank you so much for taking time to give us review. We will make sure that we continue to give the best care for all our service user.

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Review from R S (Mother of Resident) published on 3 June 2025 Submitted via Postal Card
Overall Experience
My son has ben in Carolyne House for almost 7 months when I visit him he is happy, settled and well looked after. The staff are always friendly and helpful to me when I visit. The extra services provided I.e. Opticians/dentists is very helpful.

My overall opinion of Carolyne House is excellent!

Reply from Avigail Paguibitan, Manager at Carolyne House

thank you so much for taking time to give us a review we really appreciate it.

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Review from S W (Daughter of Resident) published on 28 May 2025 Submitted via Postal Card
Overall Experience

My dads just stayed at Carolyne House and seemed to enjoy it. Staff were friendly, took him to the garden and the lounge. Couldn't do enough. Very pleased with it.

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Review from Barbara S (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card
Overall Experience
I was very pleased with the care my Mum received.

I find the staff and manager lovely, friendly kind and welcoming.

Reply from Avigail Paguibitan, Manager at Carolyne House

thank you so much for taking time to give us a review, we will make sure to continue to work hard and give our service user a high standard of care.

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Review from G S (Son of Resident) published on 22 May 2025 Submitted via Postal Card
Overall Experience

My mother was a proud, fit and fiercely independent woman throughout her long life, but now at the age of 97 she has severe dementia and is unable to walk. When she entered Carolyn House, we, the family, thought she was near her end but, with the care and patience of the dedicated staff, she has become stronger and is now contented and comfortable in a beautiful room of her own. We are always greeted by friendly care staff whenever we visit. We often find her in the lounge and although she cannot interact with the others, she is happy to be surrounded by other people and not lonely and isolated. She is always clean and well groomed, which is not easy as she puts up a fight. We have been surprised to find her with painted nails, as she never painted them in her prime, but it illustrates the care and attention given to the patients. Although she cannot enjoy the tearoom or the artwork on the walls, it adds to general feeling of comfort and homeliness. The staff greet her with a smile and as she responds to mood, when the staff are happy, she is happy too.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you for lovely review, we appreciate when we get a good feedback. We are happy that our hard work is being appreciated. I will share this to all my staff. Thank you again

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Review from J B (Friend of Resident) published on 16 May 2025 Submitted via Postal Card
Overall Experience
The staff are always friendly, happy and always go the extra mile.
The manager is always happy to speak to us if we need to.

Premises is always clean & tidy.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us a review, we really appreciate it. We will make sure to continue to work hard

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Review from D S (Son of Resident) published on 15 May 2025 Submitted via Postal Card
Overall Experience
A massive thank you to all that have cared for my mother over nearly seven years.
She has been cared for to the highest level and we cannot thank everyone enough for their support and compassion.

I would highly recommend Carolyne House to anyone.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us a review. We will continue to work hard and give high standard of care.

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Review from Jac D (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card
Overall Experience
All of the staff are fantastic! The care & patience they display to my mum is beyond good. Not just with my mum but all the residents. I no longer live locally, and I feel confident leaving Mum with the manager & her team. They always keep me up to date with how Mum is.

Thank you all!

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us review, we really appreciate it and we will ensure that we will continue to give our service user a high standard of care.

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Review from Stephen D (Son-in-law of Resident) published on 9 May 2025 Submitted via Postal Card
Overall Experience

All staff are very helpful and kind. Could not do more.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us review, we will continue to work hard.

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Review from A B (Wife of Resident) published on 4 March 2025 Submitted via Postal Card
Overall Experience

My husband has been here just over a year. Although his mobility etc. has not improved. With the staff's help he mixes in with other residents. He gets on with all the staff knowing them by name, He always enjoys the food and makes comments, according to the staff. As family members, we are kept up to date with everything that goes on in the home, via weekly emails. When needed urgently we are contacted immediately by phone.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us a review. We really appreciate it and we will make sure that we will continue to deliver a high standard of care.

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Review from Karen S (Daughter of Resident) published on 3 February 2025 Submitted via Website
Overall Experience

My mother in law was only a resident for a short period but I am so glad she spent her last few weeks there. The rooms, the facilities were perfect and the people there, especially the manager, were just brilliant and so caring. Thank you all.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us a review. We really appreciate it. I will share this to my team and we will continue to give excellent care.

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Review from Annmarie J (Sister of Resident) published on 3 February 2025 Submitted via Postal Card
Overall Experience

My brother has been at Carolyne House for 2 years and my mum goes there for respite. I have nothing but praise for how they are looked after and my brother appears to be so much happier there because it has given him more interest in participating in both indoor and outdoor activities. The home is always clean and the staff are very welcoming and keep you informed of any issues, be it medical or personal.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you for your kind review. We appreciate the feedback and we will make sure that we continue to give high standard care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 September 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (0)

News
  • 04 Aug 2026

    The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...

  • 20 Jul 2026

    Carolyne House residents enjoyed a summer celebration on 16 July 2026 with a visit from an ice cream van, music and beautiful flower necklaces. The event brought together residents, relatives,...

  • 23 Jun 2026

    Carolyne House Care Home, part of the Runwood Homes Group, welcomed residents, families, friends, volunteers and members of the local community for its annual Summer Fête, raising an impressive £2,615...

Upcoming Events

There are no upcoming events for Carolyne House.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Runwood Homes Ltd
  • 31 Jan 2025Recipient: Runwood Homes Ltd
  • 31 Jan 2024Recipient: Runwood Homes Ltd

Accreditations

There are no accreditations posted yet for Carolyne House.

Meet the Team (7)

Avigail Paguibitan
Avigail PaguibitanJob Title:Home ManagerJoined: 2014

Welcome to Carolyne House. We are a 53-bedroom nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and a snack. We look forward to welcoming you to Carloyne House.

Maria Petric
Maria PetricJob Title:Deputy ManagerJoined: 2015

My name is Maria, and I have been the RGN at Carolyne House for 10 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.

I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly.

In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.

Livia Timis
Livia TimisJob Title:Clinical LeadJoined: 2016

My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.

I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.

Charlotte Hinks
Charlotte HinksJob Title:Lifestyle CoordinatorJoined: 2021

Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.

I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.

Gurpreet Kaur
Gurpreet KaurJob Title:ChefJoined: 2017

Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.

In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.

Michelle Parish
Michelle ParishJob Title:Care AssistantJoined: 2008

My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.

In my spare time, I enjoy socialising, shopping, and spending quality time with my family.

Mikaua
Mikaua Job Title:Care Team LeaderJoined: 2022

My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.

I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!

In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carolyne House to verify any information. View our terms and conditions. Carolyne House has an Enhanced Service -more info.