Carolyne House

Waterson Road, Chadwell St Mary, Grays RM16 4LD
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9.9 155 Reviews
  • Carolyne House, Grays
Carolyne House is one of a number of care facilities in the area owned by care provider Runwood Homes, respected for an innovative approach to healthcare for the elderly and people with disabilities.

The property can house up to fifty-two people in total, all of whom enjoy the comfort of en-suite bedrooms, a tasteful lounge and spacious dining areas, together with a secure garden area and convenient parking for visitors.

Extra services available to residents include chiropody and hairdressing, whilst the home also runs a programme of activities and entertainments to ensure users enjoy their time at Carolyne House and receive a wide range of health and fitness benefits.
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Care Provided by Carolyne House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1148 – £1640
  • Self-Funded Nursing Dementia Care: £1148 – £1640
  • RESPITE Self-Funded Nursing Care: £1248 – £1740
  • RESPITE Self-Funded Nursing Dementia Care: £1248 – £1740

These prices are only a guideline, please contact Carolyne House to find out the exact price for your requirements.

Contact Carolyne House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Carolyne House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Avigail Paguibitan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Carolyne House Reviews (155)

9.9

Carolyne House has a Review Score of 9.9 (9.877) out of 10, based on 53 reviews in the last 2 years.
Over all time Carolyne House has 155 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Carolyne House
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Total of 155, showing 41-60
Review from E G (Niece of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 96 year old aunt recently moved into Carolyne House. My aunt has settled very quickly and states it's the best place for her now. Staff have gone out of their way to help her feel welcome and comfortable. Appropriate activities are arranged daily and residents are given a timetable for the month,
and all the staff are cheerful, professional and dedicated to ensuring residents are happy. I firmly believe that the managers of care/nursing homes set the standard of care, and the manager here is outstanding - full of enthusiasm and innovative ideas and shows she truly cares for her residents and staff.
Reply from Avigail Paguibitan, Manager at Carolyne House
Thank you so much for taking time to give us a review we appreciate it. We will continue to give high standard of care.
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Review from Thomas B (Son of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy with the care Dad receives, it means when we go and see him we can be his son and wife rather than having to worry about being his carers. He's included in activities and gets to venture outside of his room which is more than he was getting at home. Dad is happy so we are happy.
Reply from Avigail Paguibitan, Manager at Carolyne House
Thank you so much for taking the time to give us feedback, we appreciate it.
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Review from Carol F (Daughter of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Carolyne House for 2 years, At first I was skeptical about her going into a care home as I had had negative experiences with other care homes in the area. However, my concerns were soon eliminated. The staff has been wonderful, adapting to Mum's needs and providing extra care and attention
when needed. All the staff from the home manager, the nursing staff, carers, well-being staff, cooks, cleaners, laundry staff, and maintenance are exceptional. On a daily basis, they go above and beyond to care for the residents 24/7. In recent months more daily activities have been organised, when all residents, despite their ability, are encouraged to participate. From outings to the cinema, and zoo, shopping trips, picnics, and much more.
I cannot rate Carolyne House highly enough, 5 * is not sufficient! Their professionalism, care, attention to needs, and understanding are amazing. Thank you all for looking after our loved ones. I could write so much more!
Reply from Avigail Paguibitan, Manager at Carolyne House
Thank you so much for taking the time to give us feedback it is very much appreciated and we will continue to give you high-quality care.
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Review from Anthony M (Son of Resident) published on 8 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my Dad arrived at Carolyne House he was given only 8 weeks to live, but he actually lasted an amazing 3.5 years and I honestly believe this is due to the care he received. The home is well run, the manager and the assistant are on hand to ensure the smooth running of the home. My dad was on the
ground floor which is dedicated to residents that need nursing care, I can't speak highly enough about the registered general nurses (RGN) who care for these residents, they are absolutely amazing, also I would like to highlight the great work done by three staff member in particular who all made my dad's life better during his stay. Everyone from the staff on reception, the lady in laundry to the maintenance man are very welcoming and helpful. If and when I need a care home this one is top of my list!
Reply from Avigail Paguibitan, Manager at Carolyne House
Thank you so much for taking the time to give us a review. We really appreciate it.
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Review from Barry S (Son of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class nursing home, 100% committed staff. Could not ask for better care for my parents.
Reply from Avigail Paguibitan, Manager at Carolyne House
Thank you so much for taking the time to give us a review. We appreciate it and we will continue to give a high quality of care.
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Review from M S (Daughter of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Carolyn House is excellent at caring for both my parents.
All team members show great compassion and are very skilled and competent in caring for the complexity of my parents.
Communication is great as well as coordination of care with other services.
As a family, we can't thank everyone
at Carolyn House enough for the great care they provide every day.
Reply from Avigail Paguibitan, Manager at Carolyne House
Thank you so much for taking the time to give us a review we appreciate it. We will continue to give our best to provide high-quality of care for our service users.
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Review from G W (Son of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her team are kind, caring, and very friendly. Our family has full confidence in the care of our Mother. The activities seem exemplary, and they go to great lengths to keep the residents happy.
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Review from Stephen B (Son of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Carolyne team is and has also been the utmost professional in the delivery of care and attention to my mother. Long may they retain the highest score possible going forward under the in-house management team.
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Review from Linda R (Daughter of Resident) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Carolyne House since September 2023. I cannot fault the care she receives. The care home manager goes above and beyond to help you and nothing is too much for her. The manager is a real asset to the home and it runs so well because of her dedication. The staff work hard to make it
a lovely safe environment for the residents. My mum is well looked after and I can sleep well knowing my mum is safe. Three staff members in particular are exceptional nurses, having the patience and understanding to deal with my mum who has dementia. As do all the careers. Even the ladies in the kitchens and laundry room are very helpful and obliging and will help in any way they can. My mum's key support is very helpful and goes beyond, she let me text her when I couldn’t get into the home to tell me how my mum was. Cannot fault Carolyne House at all. Please keep up the excellent work.
Reply from Avigail Paguibitan, Home Manager at Carolyne House
Thank you so much for your kind words. We will continue to work hard.
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Review from Karen O (Daughter of Resident) published on 26 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have no complaints at all about the way my mum is cared for in Carolyne House. She is always happy when I visit her. The staff are all very kind and understanding of her, even when she gets a bit difficult. The activities and trips that she joins on are really good for her, they are things that we
couldn’t do for her at home. It’s definitely the right place for her to be.
Reply from Avigail Paguibitan, Home Manager at Carolyne House
Thank you so much for your kind words. We will continue to work hard.
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Review from H R (Daughter of Resident) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleasant atmosphere. All staff are very helpful. They spend the time to chat to my father which was one of our requests. Extremely clean environment. We visit at various times and there never seems to be anything to complain about which makes us feel confident that the care my father receives is
consistent.
Reply from Avigail Paguibitan, Home Manager at Carolyne House
Thank you so much for kind words. We will continue to work hard.
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Review from S C (Granddaughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely friendly staff. Always there to help if needed.
Always clean and tidy.
Plenty of activities for residents to do whilst there.
The staff know the resident's names and take an interest in their daily life and well-being.
Nothing is too much.
Reply from Avigail Paguibitan, Home Manager at Carolyne House
We appreciate the feedback, I will share with all my staff. We will continue to do our best. Thank you.
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Review from Karen K (Daughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a series of falls, and becoming increasingly frail we had to face the difficult decision of my elderly mother (aged 97) leaving her home and moving into residential care.
Carolyn House have been wonderful. They made the whole transition process seamless. The care and support that they offer during
the move has been so professional.
After her initial concerns, my mother is now very settled. They show her dignity and respect, they give her choices and in her own words 'they are very caring here'.
There are activities and trips out that at first Mum didn't want to get involved with, but now only after a few weeks she is joining in and enjoying the company.
If you are having any doubts about moving an elderly relative into Carolyn House please talk to them they are so good and will be able to answer any doubts or questions you may have.
Reply from Avigail Paguibitan, Home Manager at Carolyne House
We appreciate the feedback, I will share with all my staff. We will continue to do our best. Thank you.
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Review from Michele D (Daughter of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carolyne House is such a lovely care home, the staff really do care. Everybody is friendly, they really look after my dad, they are patient and kind and sometimes he is horrid back but they take it all in their stride. They are amazing. I can't thank them enough for all they do for my dad.
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Review from Wendy B (Daughter-in-law of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleasant staff; helpful and knowledgeable. Clean room, Mum looks well cared for. Home looks clean and tidy. Always kept informed of changes. Sometimes I feel that the infection control processes could be improved by wearing aprons, especially during care rounds. Changing of gloves not always obvious,
but infection rates do seem low. Well done everyone.
Reply from Avigail Paguibitan, Home Manager at Carolyne House
Thank you for providing feedback, we appreciate it.
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Review from Kathleen O (Daughter of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been in Carolyn House since Boxing day 2022. The staff are very caring and in the major part very good. The few small issues we have had are dealt with straight away. My mum is now bed bound and has for many years been visually impaired and her hearing aids no longer fit properly as she has
lost weight, the fact that I can't get an optical retail chain to honour their promise to come to the home makes the problem worse for the staff. My mum celebrated her 100th birthday with a party for our family, one that a few months ago I didn't think she would reach. Mum is happy there, that is the main thing.
Reply from Avigail Paguibitan, Home Manager at Carolyne House
Thank you for the feedback. We will continue to work hard.
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Review from Keith S (Son of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are amazing, caring, dedicated, friendly and helpful, prioritising residents' care needs to the highest standards. Caring for my mum since January 2023, the communication of Mum’s needs and what is being done to ensure that her needs are met is exemplary. This ensures mum is comfortable, well-nourished
and hydrated. The highest standards in care provision are achieved, including resident care needs risk assessment and detailed records enabling staff nurses and doctors to quickly respond as needs change. I fully recommend Carolyne House. I have zero concerns as 100% of the Carolyne House team provide the highest standards of nursing, management, facility provision and catering.
Reply from Avigail Paguibitan, Home Manager at Carolyne House
Hi, the staff at Carolyne House would like to thank you and appreciate the feedback and we will continue to give the best care possible.
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Review from Kelvin W (Son of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have now had several family members stay at Carolyne House and we are confident they're in the best place for them. The staff are always welcoming and pleasant and we know they have their resident's best interests at heart. Even if the resident is difficult, which is the case with our Mum, they make
a special effort to keep them occupied and cater for their needs. I would happily recommend Carolyne House to anyone who asks. Keep up the good work and thank you.
Reply from Avigail Paguibitan, Home Manager at Carolyne House
Hi Kelvin, the staff at Carolyne House would like to thank you and appreciate the feedback and we will continue to give the best care possible.
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Review from Kevin D (Brother of Resident) published on 13 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's now been 10 months since my sister was admitted into Carolyne House care home. I posted a review several months ago, where I could only praise the staff and house manager for the care and provision for my sister.
Now some 4 months on, the excellent service and care she receives is still 10 out
of 10, my sister is now not only feeling happier but she is also looking much better, compared to when she was living alone, relying on care personnel visiting her daily. Although there is no current cure for dementia, the care home understands her needs and changes to her condition and is fully supportive of her needs. The facilities are good, with regular meals (which my sister likes), has regular contact with a visiting Doctor should she need to see one, and along with her treat of having her hair done weekly, (yes you have to pay separately for this,) but in the big scheme of costs, its minor, compared to the pleasure she gets for a bit of attention on her.
A Wonderful care home.
Reply from Avigail Paguibitan, Manager at Carolyne House
Hello Kevin,
thank you for the feedback, we appreciate it and we will continue to give all our residents the best care that they deserve. Thank you.
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Review from D I (Son of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been really looked after in a caring, friendly, professional way. I have also been cared for on my visits. When Dad came to Caroline House he was under end of life palliative care. Now, even though he has advanced dementia, physically he is much stronger due to the care and healthy food he can
now eat. Thank you all.
Reply from Avigail Paguibitan, Home Manager at Carolyne House
Thank you for taking time to give us a review, on behalf of the whole Carolyne House family we thank you for the support. We will continue to deliver best care possible.
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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Carolyne House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Carolyne House is calculated as follows: ( (559 Excellents x 5) + (61 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 628 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Carolyne House is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Sep 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (7)

Avigail

Avigail Paguibitan

Job Title: Home Manager Joined: 2014

Welcome to Carolyne House. We are a 52-bedroom residential and nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and snack in. We look forward to welcoming you at Carloyne House.

Maria

Maria Petric

Job Title: Deputy Manager Joined: 2015

My name is Maria, and I have been the RGN at Carolyne House for 10 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.


I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly.


In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.

Livia

Livia Timis

Job Title: Clinical Lead Joined: 2016

My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.


I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.

Charlotte

Charlotte Hinks

Job Title: Lifestyle Coordinator Joined: 2021

Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.


I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.

Gurpreet

Gurpreet Kaur

Job Title: Chef Joined: 2017

Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.


In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.

Michelle

Michelle Parish

Job Title: Care Assistant Joined: 2008

My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.


In my spare time, I enjoy socialising, shopping, and spending quality time with my family.

Mikaua

Mikaua

Job Title: Care Team Leader Joined: 2022

My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.


I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!


In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carolyne House to verify any information. View our terms and conditions. Carolyne House has an Enhanced Service - more info.