Submit a Review for Barchester Woodside House Care Home
142 Woodside Road, Thorpe St Andrew, Norwich, NR7 9XJ
View Full Details of Barchester Woodside House Care HomeLatest Reviews for Barchester Woodside House Care Home
17 October 2025
Always a friendly welcome along with updates on Mums wellbeing. Compassionate care is visable to my mum and all residents.
26 September 2025
My mother stayed at Woodside Care Home for a short respite in August 2025. As her daughter, I found the experience disappointing and concerning. Staff assessed her as having full mental capacity. Yet, she was later found to be pre-diabetic and showing signs of anxiety and memory loss - clear indicators of early cognitive decline. After three days of being anxious, she left the facility on her own. I was not informed of her decision or departure, and only learned she was home afterward. It's deeply troubling that a resident would be discharged without notifying her next of kin, who holds full power of attorney. I hope this feedback prompts improvements in communication and safeguarding protocols.
14 August 2025
Excellant care home. Love the way the staff interact with the residents - it's like one big happy family. It's wonderful to know that my relative is happy and content. I have 100% trust that the kindness shown by staff is consistent even when visitors are not present. The activity staff are fantastic. Lots of variation in activities to suit all levels of care needs and lovely personalities, engaging with the relatives all the time. It's the best decision we've made as a family to move our relative to Woodside House.
27 June 2025
The family found the staff and home 1st class.
28 May 2025
This is a lovely home, very clean and very friendly. Staff is very attentive.
06 May 2025
Both my parents were residents of Woodside House. My father passed away at the end of last year & my mother continues to live there. It is a wonderfully caring place with lovely facilities but more importantly caring and invested people with the manager at the hub of these values and behaviours. My father was restricted to bed and was care for and supported in all his needs and my mother always describes everyone as lovely & is happy!
30 April 2025
Outstanding service so helpful and friendly give you all the support that you need 10/10. Can't thank Woodside enough for the support and care they give for mum (thank you).
22 April 2025
In a few words, its a good as my second home. The staff are all wonderful.
04 April 2025
Really kind. All of the staff were so sweet & Respectfull. Thankyou!
06 March 2025
Woodside is a friendly, caring warm home led by an exceptional manager who encourages her team of carers, admin, activity staff, nursing staff to work together to provide the best possible care for residents. When my brother first arrived he found it difficult to settle. But the whole team never gave up on him, trying to find ways to engage him, working out the times of day when he needed more support. Now he feels supported and enjoys being with his carer, often stopping them on the corridor to tell them he likes them. He is involved in activities which are new to him. He is much calmer and settled. He loves to walk outside. When the warmer weather arrives he will be able to take more advantage of this. I could not wish for a better place for my brother to live.
28 January 2025
A super care home. I knew from my very first visit that I wanted my husband to be cared for here. Staff are fantastic, from management, admin, nursing staff, carers, in fact, just everyone. I was always greeted by any member of staff that I met on my frequent visits. It's just like one happy family. The run up to Christmas was a very special time, with loads of activities for all to get involved in. The home looked so pretty too, with numerous Christmas trees and decorations, groups of school children entertaining the residents with their singing. It was wonderful. The staff were so caring and compassionate when my husband was at end of life, they treated him with love, very attentive, always making sure he was comfortable. They looked after us brilliantly, as a family, during this sad time, nothing we asked for was too much trouble. I will always be grateful for their care and dedication. My experience at Barchester Woodside House Care Home has been exceptional, they are a credit to the Barchester group.
27 November 2024
The admin assistant always offers a warm welcome with a big smile. She is the first port of call as you arrive. She is always there for us and at times I need a big hug. In fact, all of the staff are exceptional, all mixing different roles so that they can cover each other. Always with a 'hello' when I see them. Unfortunately, my Dad is bedridden and he cannot join in on any activities, due to lack of mobility and Alzheimer's. We visit him every day, just so we're around him and when I know I can't be there, I know he is well looked after. My Mum also had a stay following a half knee op and the staff were exceptional during this time too.
06 November 2024
Staff are always friendly, warm and caring. The team have cared for my mum so well, supporting her more as she has needed more help!
28 October 2024
Barchester Woodside House Care Home is absolutely amazing. All the staff from carers, admin, activities and housekeeping are wonderful, helpful and friendly. Nothing is too much trouble and there is always someone willing to assist you. There is always different activities and outings for everyone to enjoy. Lots of fun every day.
07 October 2024
My mum was happy and relaxed. She is well cared for and needs for nothing. She is clean and comfortable and relaxed.
16 August 2024
Me and my brother needed to find a care home for our pops. With hearing so many negative comments, this was a concern. However, as soon as we walked into Woodside, it felt the right place, warm and friendly. Our pops soon arrived, and he soon settled in and received the best care we could have imagined. The staff from housekeeping to management were amazing. We had full support from staff, who couldn't do enough for us. Pops was happy at Woodside, and it was home-from-home for us too. Coming into friendly faces at difficult times really helped us as a family. Unfortunately, Pops passed, and again, the staff went above and beyond with their support. I cannot recommend Woodside enough. Thank you, Woodside, our forever family.
16 August 2024
My wish was to have a lovely afternoon tea. Barchester Woodside House Care Home arranged for us to go to a hotel. I invited four other residents and we have had such a lovely time. Staff came and drove us round to also see the city, it was lovely. I want to thank Woodside for giving us such lovely treats and outings, it really keeps us young and helps keep our brains active.
12 August 2024
Very well run, business-like, warm atmosphere. Staff all very friendly, cheerful, efficient and caring.
31 July 2024
Pleased with the overall care of my aunt. She is well-fed and clean and seems happy. The home itself is clean and the staff are friendly and have answered our questions efficiently. She needs more mobilisation and I have discussed this with staff.
12 July 2024
All staff are very kind, helpful, caring and do their very best to make life as enjoyable as possible. Get a warm welcome when you go in. They have a lovely garden to sit in and patio area. Do lovely activities for residents and are encouraged to join in. It is lovely that they bring animals in so residents can pet and hold. They do nice trips out for the residents and have entertainment put on. They have a room where they can have their hair done, also have a chiropodist that comes in. They do morning coffee and afternoon tea with biscuits and cakes. Communal rooms, such as the dining room and lounges, are very pleasant and very clean throughout the home.
Latest Reviews for Barchester Woodside House Care Home
17 October 2025
Always a friendly welcome along with updates on Mums wellbeing. Compassionate care is visable to my mum and all residents.
26 September 2025
My mother stayed at Woodside Care Home for a short respite in August 2025. As her daughter, I found the experience disappointing and concerning. Staff assessed her as having full mental capacity. Yet, she was later found to be pre-diabetic and showing signs of anxiety and memory loss - clear indicators of early cognitive decline. After three days of being anxious, she left the facility on her own. I was not informed of her decision or departure, and only learned she was home afterward. It's deeply troubling that a resident would be discharged without notifying her next of kin, who holds full power of attorney. I hope this feedback prompts improvements in communication and safeguarding protocols.
14 August 2025
Excellant care home. Love the way the staff interact with the residents - it's like one big happy family. It's wonderful to know that my relative is happy and content. I have 100% trust that the kindness shown by staff is consistent even when visitors are not present. The activity staff are fantastic. Lots of variation in activities to suit all levels of care needs and lovely personalities, engaging with the relatives all the time. It's the best decision we've made as a family to move our relative to Woodside House.
27 June 2025
The family found the staff and home 1st class.
28 May 2025
This is a lovely home, very clean and very friendly. Staff is very attentive.
06 May 2025
Both my parents were residents of Woodside House. My father passed away at the end of last year & my mother continues to live there. It is a wonderfully caring place with lovely facilities but more importantly caring and invested people with the manager at the hub of these values and behaviours. My father was restricted to bed and was care for and supported in all his needs and my mother always describes everyone as lovely & is happy!
30 April 2025
Outstanding service so helpful and friendly give you all the support that you need 10/10. Can't thank Woodside enough for the support and care they give for mum (thank you).
22 April 2025
In a few words, its a good as my second home. The staff are all wonderful.
04 April 2025
Really kind. All of the staff were so sweet & Respectfull. Thankyou!
06 March 2025
Woodside is a friendly, caring warm home led by an exceptional manager who encourages her team of carers, admin, activity staff, nursing staff to work together to provide the best possible care for residents. When my brother first arrived he found it difficult to settle. But the whole team never gave up on him, trying to find ways to engage him, working out the times of day when he needed more support. Now he feels supported and enjoys being with his carer, often stopping them on the corridor to tell them he likes them. He is involved in activities which are new to him. He is much calmer and settled. He loves to walk outside. When the warmer weather arrives he will be able to take more advantage of this. I could not wish for a better place for my brother to live.
28 January 2025
A super care home. I knew from my very first visit that I wanted my husband to be cared for here. Staff are fantastic, from management, admin, nursing staff, carers, in fact, just everyone. I was always greeted by any member of staff that I met on my frequent visits. It's just like one happy family. The run up to Christmas was a very special time, with loads of activities for all to get involved in. The home looked so pretty too, with numerous Christmas trees and decorations, groups of school children entertaining the residents with their singing. It was wonderful. The staff were so caring and compassionate when my husband was at end of life, they treated him with love, very attentive, always making sure he was comfortable. They looked after us brilliantly, as a family, during this sad time, nothing we asked for was too much trouble. I will always be grateful for their care and dedication. My experience at Barchester Woodside House Care Home has been exceptional, they are a credit to the Barchester group.
27 November 2024
The admin assistant always offers a warm welcome with a big smile. She is the first port of call as you arrive. She is always there for us and at times I need a big hug. In fact, all of the staff are exceptional, all mixing different roles so that they can cover each other. Always with a 'hello' when I see them. Unfortunately, my Dad is bedridden and he cannot join in on any activities, due to lack of mobility and Alzheimer's. We visit him every day, just so we're around him and when I know I can't be there, I know he is well looked after. My Mum also had a stay following a half knee op and the staff were exceptional during this time too.
06 November 2024
Staff are always friendly, warm and caring. The team have cared for my mum so well, supporting her more as she has needed more help!
28 October 2024
Barchester Woodside House Care Home is absolutely amazing. All the staff from carers, admin, activities and housekeeping are wonderful, helpful and friendly. Nothing is too much trouble and there is always someone willing to assist you. There is always different activities and outings for everyone to enjoy. Lots of fun every day.
07 October 2024
My mum was happy and relaxed. She is well cared for and needs for nothing. She is clean and comfortable and relaxed.
16 August 2024
Me and my brother needed to find a care home for our pops. With hearing so many negative comments, this was a concern. However, as soon as we walked into Woodside, it felt the right place, warm and friendly. Our pops soon arrived, and he soon settled in and received the best care we could have imagined. The staff from housekeeping to management were amazing. We had full support from staff, who couldn't do enough for us. Pops was happy at Woodside, and it was home-from-home for us too. Coming into friendly faces at difficult times really helped us as a family. Unfortunately, Pops passed, and again, the staff went above and beyond with their support. I cannot recommend Woodside enough. Thank you, Woodside, our forever family.
16 August 2024
My wish was to have a lovely afternoon tea. Barchester Woodside House Care Home arranged for us to go to a hotel. I invited four other residents and we have had such a lovely time. Staff came and drove us round to also see the city, it was lovely. I want to thank Woodside for giving us such lovely treats and outings, it really keeps us young and helps keep our brains active.
12 August 2024
Very well run, business-like, warm atmosphere. Staff all very friendly, cheerful, efficient and caring.
31 July 2024
Pleased with the overall care of my aunt. She is well-fed and clean and seems happy. The home itself is clean and the staff are friendly and have answered our questions efficiently. She needs more mobilisation and I have discussed this with staff.
12 July 2024
All staff are very kind, helpful, caring and do their very best to make life as enjoyable as possible. Get a warm welcome when you go in. They have a lovely garden to sit in and patio area. Do lovely activities for residents and are encouraged to join in. It is lovely that they bring animals in so residents can pet and hold. They do nice trips out for the residents and have entertainment put on. They have a room where they can have their hair done, also have a chiropodist that comes in. They do morning coffee and afternoon tea with biscuits and cakes. Communal rooms, such as the dining room and lounges, are very pleasant and very clean throughout the home.