Barchester Woodside House Care Home

142 Woodside Road, Thorpe St Andrew, Norwich NR7 9XJ

Located in Norwich, Woodside House offers a stimulating environment for those with enduring neurological conditions aged 18 and above.

Woodside provides first-class 24-hour nursing and residential care alongside expert care for people with dementia with a specialist Memory Lane Community. The Home also provides support for people with a physical disability together with respite care and short breaks.

A team of highly-qualified and attentive staff really focus on the individual needs of the residents with a tailored care plan for each person. And the home's dedication can be seen across the board - in cooking, hospitality and organising activities. Why not arrange a visit and see for yourself!

Group: Barchester Healthcare Ltd

Person in charge: Elena Sandu (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Epilepsy • Head/Brain Injury • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 18+.

Single Rooms: 56

Rooms with ensuite WC: 56

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Please visit the website to download directions.

Visiting:

Woodside House operates an open door policy for visitors of residents at the home.
For enquiries it is advised to visit or call between the office's operating hours of 9am-5pm (Mon-Fri)

Parking:

There is on-site car parking

Latest Care Quality Commission* Report on Barchester Woodside House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Barchester Woodside House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Barchester Woodside House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.383 for Barchester Woodside House Care Home is calculated as follows: ( (145 Excellents x 5) + (138 Goods x 4) + (23 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 308 Ratings = 4.383

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Woodside House Care Home is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 19 Reviews ÷ 11.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Barchester Woodside House Care Home has a Review Score of 9.4 (9.383) from 26 Reviews


Average Ratings

  • Excellent
    12
  • Good
    14
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Woodside House Care Home?

  • Extremely LIKELY
    19
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Woodside House Care Home

  • Daughter of Resident/Service User
    8
  • Husband of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • more

Very pleasant, all staff are friendly and helpful. Lovely, clean rest home with nice furniture and pictures.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Mum seems to be well looked after on the whole. The staff are all very friendly and helpful. Small issues have arisen but have been dealt with satisfactorily. Mum enjoys the food and the activities. She has a pleasant room overlooking the gardens. Everywhere is kept clean and well maintained.

How likely would you be to recommend Barchester Woodside House Care Home? Likely

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Average Rating:   3.9 out of 5

The care my parents received at Woodside House for dementia and general nursing needs was of such excellence that I have continued as a volunteer in the home since their deaths, playing the piano and enjoying music with residents each week. As 'part of the furniture' I quietly continue to see management structures, natural teamwork and genuine compassion which encourage and enable residents and staff to reach out to each other, despite advanced dementia. Life is worth living at Woodside and this is the care I would wish for myself.
Clearly, I can no longer comment on all the questions below (rooms, security, value for money) and so have ticked 'good'. My opinion of the food is strongly influenced by the wonderful tiny cakes offered to residents and visitors - especially the brownies!

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My dad is receiving end of life care in Woodside. The kindness and thoughtfulness of the staff is unbelievable - they are looking after all of us - I have been asked by everyone if they can do/get anything for me, and they are so caring of my dad. I thank them all from the bottom of my heart.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The staff are considerate and helpful. The condition of the building is good. The rooms are clean and comfortable.

How likely would you be to recommend Barchester Woodside House Care Home? Likely

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Average Rating:   4 out of 5

We have been very pleased with my wife's care and attention all the time she has been in Barchester Woodside House Care Home. The staff are very friendly and caring and treat my wife with respect and patience.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   4 out of 5

Since my wife was transferred from Hospital on 20th September 2017 for continuing nursing/healthcare at Woodside House Care Home she has been treated with the utmost compassion, dignity and kindness from all the staff from the manager to the cleaners whilst obviously she frequently says she wishes she could be at home she never faults the care and attention she receives for which I'm thankful.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Our mum has dementia and she is in the dementia unit where she's looked after well.
She enjoys the food. We know not to worry because she is safe more than being at home. Her recliner chair helps her not to fall. Thanks to the staff for her care you all do an amazing job. Well done to the manager on "good" from CQC.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

I have found the home extremely well run with compassion. The staff are very caring and friendly and go about their duties efficiently. The level of nursing care is very good and I am kept fully informed in all circumstances.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

A good nursing home. The staff are kind and attentive. The home is clean and seems to be run efficiently. There is enough staff. There is a pleasant atmosphere in the home with a choice for the resident of how much time they spend with others and how much in their room, my wife is happy here.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Due to major upheavals, things at Woodside House have turned around. The care staff are very happy and extremely helpful. The residents seem happy and settled. The introduction of a tea trolley has proven very popular. After a short break of the activities being limited the new staff have lots of exciting things in store for residents. All the staff at Woodside House communicate to residents. The only improvement I could see is communication to families by using modern technology i.e. Text message and emails.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My brother has been in the Barchester Woodside House Care Home for 18 months. He is always in pain with multiple fractures in his spine and ribs. He is slow in his movement and speech. He also has a bed sore which is taking a long while to heal. The staff look after him well but everyone is so busy and he would like to have someone to listen and talk with him and comfort him with his health concerns. He would like to discuss his medications with a doctor but has been unable to see one. Because he is in pain he is not happy. The staff are all very nice and do their best in the time that they have.

How likely would you be to recommend Barchester Woodside House Care Home? Likely

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Average Rating:   3.6 out of 5

Elena Sandu, General Manager at Barchester Woodside House Care Home responded to this review on 17 Jul 2017:

Thank you for agreeing to meet with me so we can discuss your concerns.

Mum has been here two years. She has settled well and mostly happy. I feel although the staff work well, there are times when the residents are left longer without any stimulation than I feel is good for them. Mostly, the staff are friendly and helpful. The cleanliness is very good in rooms etc. Some personal care is not always as good: nail cutting and hair washing could be improved. As no place will ever be 100%, the home does well.

How likely would you be to recommend Barchester Woodside House Care Home? Likely

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Average Rating:   3.6 out of 5

Since the changes at Woodside House things have improved. The staff are very caring and are very friendly and happy. All residents are well looked after and seem to be relaxed. The activities have now been re-introduced due to a change of staff. This from what we have been told will be exciting. All staff in the home talk to residents from housekeeping to senior management. Residents are encouraged to get involved as much as they want. I think the home could improve communication by using SMS, email and all new technology available to them.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

In my view, the home is everything I could wish for, for my wife. I have no problems at all and all the family are very happy.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My wife attended on a one week respite break, suffering from dementia.
She was well looked after and I would have no hesitation in using the service again.
I found the staff very friendly and cooperative.

How likely would you be to recommend Barchester Woodside House Care Home? Likely

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Average Rating:   4.1 out of 5

Mum receives excellent care and support. The home is clean and tidy but also warm and welcoming.
The staff are very patient and friendly.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I am pleased to see new staff in senior roles as I felt standards had dropped in recent months. I certainly have faith in the new staff. The carers as always are great, though I feel some could benefit from more training in positioning of residents in chairs/wheelchairs as I frequently find my husband in a poor position. Glad there is a new lead chef too, as the food has been rather poor.

How likely would you be to recommend Barchester Woodside House Care Home? Likely

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Average Rating:   3.9 out of 5

I am glad to say that I think things will improve with the new staff appointments.
My husband's care is very good and he is well looked after and seems to be happy.

How likely would you be to recommend Barchester Woodside House Care Home? Likely

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Average Rating:   4.3 out of 5

My wife has been a resident of Woodside House care home for just over 8 months and I cannot speak highly enough of the treatment which has been afforded her.
The staff have always been attentive and efficient and mindful of my wife's condition.
I believe we owe my wife's life to the staff at Woodside because they spotted the first signs of pneumonia when she first arrived in August 2016 and their quick thinking allowed the emergency services to administer antibiotics before the infection was allowed to develop.
Thank you Woodside for looking after my wife so well.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The atmosphere at this home is excellent. All staff are very friendly and helpful. Everything seems to be about patient care and I cannot fault it.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Our mum/mother in law has been in the home since August 16, where we are really pleased with all the help and support we get from the staff when we visit regularly. They could n't be more helpful. She is much safer than living at home, where she was really struggling.

We would like to wish all staff at Woodside House a really happy Christmas and a great New Year 2017.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My husband and I have been happy with the care and attention he has received since being admitted in Barchester Woodside House Care Home. I have found the staff to be exceptionally pleasant and approachable and I know my husband feels the same. I have never been concerned about leaving him here and feel everybody is doing their best for him.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Mum has been here for 10 days, the place is lovely and clean, all the staff are friendly and helpful. When we asked for staff to take mum to the toilet they did so very quickly - the food looks lovely and the staff are encouraging mum to eat and spend time doing this. All in all we as a family are pleased with this care home.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My sister has only been in Woodside House for two and a half weeks and so far the care, kindness of the staff to everyone at all times (residents and visitors alike) is outstanding. The food seems very good, the rooms are kept very clean and fresh. The standard of laundry care is excellent. Clothes all nicely presented when brought back, care obviously taken with them. My expectations of the home has been reached and far exceeded my initial hopes, far better than I could have hoped for in all ways. Thank You.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has only been in care for only the last four months. All the family are very happy with all the care and help mum is getting. Staff very good.

How likely would you be to recommend Barchester Woodside House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

No image found

Elena Sandu

Job Title: General Manager

Joined: 2015

Description:

Elena has over 17 years of experience in the nursing sector and is very passionate about her work, always ensuring that residents receive the best care and are treated with respect and dignity.

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Mel Burnett

Job Title: Deputy Manager

Joined: 2009

Description:

Mel's role is to support Elena in the day-to-day running of the home

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Maria Colcer

Job Title: Unit Nurse Manager- Memory Lane

Joined: 2003

Description:

Maria is in charge of our Memory Lane unit and is responsible for ensuring that all residents on the unit receive the best possible care

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Amy Fulga

Job Title: Unit Nurse Manager- Willow/Sycamore

Joined: 2011

Description:

Amy is in charge of our Willow and Sycamore units and is responsible for ensuring that all residents on the unit receive the best possible care

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Kelly Mitchell

Job Title: Housekeeper

Joined: 2003

Description:

Kelly is responsible for leading our housekeeping team, making sure that the home is spotlessly clean and hygienic. She also ensures that her team provides a well run Laundry.

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Tony Wosley

Job Title: Head Of Maintenance

Joined: 2004

Description:

Tony is responsible for ensuring that every aspect of Health and Safety has been observed, that everything is working well and Woodside House remains a well-maintained and presented 'home-from-home.'

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Woodside House Care Home