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- Barchester Woodside House Care Home







Located in Norwich, Woodside House offers a stimulating environment for those older people requiring extra support.
Woodside provides first-class 24-hour nursing and residential care alongside expert care for people with dementia with a specialist Memory Lane Community. The Home also provides support for respite care and short breaks as well as long-term stays.
A team of highly-qualified and attentive staff really focus on the individual needs of the residents with a tailored...
Care Provided by Barchester Woodside House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Woodside House Care Home for full pricing details and T&Cs.
Contact Barchester Woodside House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Sarah Robertson(General Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
- Number of floors: 1
Room Information
- Single Rooms (58)
- Single Rooms with ensuite Wet Room (56)
Visiting
- Woodside House operates an open door policy for visitors of residents at the home.
Parking
- On-site car parking
Barchester Woodside House Care Home Reviews (101)
Barchester Woodside House Care Home has a Review Score of 9.8 (9.772) out of 10, based on 27 reviews in the last 2 years.
Over all time Barchester Woodside House Care Home has 101 reviews.
The admin assistant always offers a warm welcome with a big smile. She is the first port of call as you arrive. She is always there for us and at times I need a big hug. In fact, all of the staff are exceptional, all mixing different roles so that they can cover each other. Always with a 'hello' when I see them. Unfortunately, my Dad is bedridden and he cannot join in on any activities, due to lack of mobility and Alzheimer's. We visit him every day, just so we're around him and when I know I can't be there, I know he is well looked after. My Mum also had a stay following a half knee op and the staff were exceptional during this time too.
Thank you for such a lovely review, the staff work very hard together as a team so feedback like this is great for them to see. We love caring for Dad, and it was a joy to have Mum here for a short time as well.
Staff are always friendly, warm and caring. The team have cared for my mum so well, supporting her more as she has needed more help!
Thank you for such lovely feedback, I will share this with the whole staff team.
Barchester Woodside House Care Home is absolutely amazing. All the staff from carers, admin, activities and housekeeping are wonderful, helpful and friendly. Nothing is too much trouble and there is always someone willing to assist you. There is always different activities and outings for everyone to enjoy. Lots of fun every day.
Thank you for such a lovely review, we are very grateful for your feedback and I will share this with all the staff.
My mum was happy and relaxed. She is well cared for and needs for nothing. She is clean and comfortable and relaxed.
Thank you for your lovely review, I will share this with the team.
Me and my brother needed to find a care home for our pops. With hearing so many negative comments, this was a concern. However, as soon as we walked into Woodside, it felt the right place, warm and friendly. Our pops soon arrived, and he soon settled in and received the best care we could have imagined. The staff from housekeeping to management were amazing. We had full support from staff, who couldn't do enough for us. Pops was happy at Woodside, and it was home-from-home for us too. Coming into friendly faces at difficult times really helped us as a family. Unfortunately, Pops passed, and again, the staff went above and beyond with their support. I cannot recommend Woodside enough. Thank you, Woodside, our forever family.
Thank you for such a lovely review of your Pops care and support. It was our pleasure to care for your Pops. I will share your feedback with the whole team.
I want to thank Woodside for giving us such lovely treats and outings, it really keeps us young and helps keep our brains active.
Thank you for such a lovely review. It was a lovely day and our pleasure to make your wish happen.
Very well run, business-like, warm atmosphere. Staff all very friendly, cheerful, efficient and caring.
Thank you for taking the time to share your lovely feedback, I will share this with all the staff.
She needs more mobilisation and I have discussed this with staff.
All staff are very kind, helpful, caring and do their very best to make life as enjoyable as possible. Get a warm welcome when you go in. They have a lovely garden to sit in and patio area. Do lovely activities for residents and are encouraged to join in. It is lovely that they bring animals in so residents can pet and hold. They do nice trips out for the residents and have entertainment put on. They have a room where they can have their hair done, also have a chiropodist that comes in. They do morning coffee and afternoon tea with biscuits and cakes. Communal rooms, such as the dining room and lounges, are very pleasant and very clean throughout the home.
The manager is responsive and caring and my mum visits her room often.
Only thing Mum doesn't like is the food.
Thank you for such a lovely review. As always, we will continue to try our hardest to find food that Mum enjoys.
Well done Woodside.
Thank you for taking the time to post your review, we will continue to use constructive feedback to improve our services further at every opportunity. It's so nice to hear the atmosphere being mentioned, we are very proud to have such a great team creating that feeling within the home.
The compassion and empathy extended by all staff to both residents and relatives at Barchester Woodside House Care Home is outstanding and reflects the total professionalism led from the top. I can fully recommend this nursing care home with confidence.
Thank you for such a lovely review, I will pass this on to all staff.
I have been into lots of care homes in past years as part of my work, and my husband going in while I get some respite.
This care home has opened my eyes to how good a place can be as the staff, care, feeling of happiness spread around. Activities, food are all absolutely the best.
I am 77 years old and still very active and mobile and hope to be for years yet. Definitely happy to know a place so good as Woodside House is available to people who when older need care.
I have found the residents here have a good life and look after the more vulnerable because they themselves feel secure.
Such a lovely experience to have spent this time here and know all the horror stories you hear about care homes certainly is not true of this place.
I can honestly say the care staff in every role I have had dealings with here have been the best.
Before coming to Barchester Woodside House Care Home, I always thought care homes were not a nice place to be however I couldn't have been more wrong. The care provided to my gran was more than I could have ever hoped for. The entire staff were warm and professional from the first viewing until the end. The home was always clean and organised.
Thank you for such a lovely review I will share it with the staff, it is great to hear Woodside has changed your perception of care homes.
My mum was at Barchester Woodside House Care Home for three years until she died. The care shown for her and our whole family was exemplary, very caring and nothing was too much trouble. I would recommend this care home for anyone with additional needs. Thanks to all staff, you're brilliant.
Thank you so much for such a lovely review I will share this with all of the staff. It was a pleasure to care for your mum and she is missed by all.
Since my mother was transferred to Woodside my family and I would say that my mother’s quality of life has shown improvement.
When I visit I am able to see my mother’s charts and from these, I can witness firsthand the increase in my mother’s food and fluid intake. This is because shortly after being transferred, Woodside identified and agreed with a local service a need to purée my mother's food and to add thickener to her fluids to allow for this.
I am also impressed with the professionalism of ALL of the staff. All of the main nurses know my wife and I by name and if they need to make us aware of anything will actively seek us out while we are visiting.
I cannot recommend Woodside any higher in all aspects of my mother's care and to go further I would thank Woodside for giving my family and me a little longer with my mother due to the improvement we have seen in the quality of her life.
Thank you so much for taking the time to write such a lovely review. We will share this with all the staff and it is so lovely to hear you are pleased with the care being offered to your mother.
Having been moved here from hospital until the paperwork for my new care home is completed, I have been very surprised having not, in my 85 years, had to call on such services. Many thanks for making this transfer as good as it can be. I have found the staff very friendly.
Very well looked after.
Thank you for taking the time to share such a lovely review.
A particular member of staff helped me take my mother-in-law to the hospital. She was fantastic, professional, caring, loving and forward-thinking. I can never thank her enough, keep up the good work.
Thank you for such a lovely review, your comments have been passed on to the staff member.
My sister was sent from hospital to Woodside House Care Home and I was very impressed with this care home. The staff are very good with the residents and, as far as I can see, make them feel at home and comfortable. I've seen a few care homes in Leicester and Market Harborough, but not a patch on this one.
Thank you for taking the time to give a lovely review. I will share this will all staff. It was a pleasure to have your sister with us at Woodside House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 July 2017Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
- 03 Jun 2026
live music with Stephen singing all the old classical on the 29th June
- 14 Jan 2026
The methods and mediums may change but the heart of live music - the communal joy, the shared emotions, the collective energy - remains untouched. As we look to the...
- 09 Jan 2026
Elvis is a big favourite of ours , they all have a lovely time and a dance session from 11am
There are no upcoming events for Barchester Woodside House Care Home.
Awards / Recognitions (15)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Woodside House Care Home.
Meet the Team (10)

My name is Sarah, and I am proud to be the General Manager here at Woodside House.
I am an experienced nurse and care home manager, having spent many years with both the NHS and Barchester. I love working for Barchester and leading the team at Woodside House in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.
My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care.
Our door is always open to visitors who want to experience our family-friendly atmosphere, and I am always ready to speak to anyone who is starting to explore their future care needs.

I am a General Nurse and a naturally positive, happy person with a genuine caring nature. Originally from Romania, I am now well settled into life here in Norfolk.
My journey with Woodside House began in 2003 when I joined as a Senior Carer. I registered with the NMC as a nurse in 2006 and progressed to Unit Manager on Memory Lane. In 2018, I moved to the NHS, where I spent eight years working on Dementia Assessment wards. Recently, I felt it was time to return to where my heart has always been—back to Woodside House.
I hope to bring my skills, knowledge, and experience to support the team, especially newer staff, and to continue providing dedicated, compassionate care to our residents. I aim to make a meaningful difference in the lives of those who call Woodside House their home.

My name is Amy, and I joined Woodside House in 2011 as a Registered General Nurse. Now, I am the Head of Unit for our Willow and Sycamore communities.
I am responsible for ensuring that all of my residents receive the highest standards of care and are treated with the level of dignity and respect that I would want for my family to receive. We have a very experienced team, and several of the staff have been here for many years and are great friends with the residents.
We love welcoming new residents and helping them to join our little community. Each new person brings their own personality to the mix, and it is wonderful to see everyone making new friends as they settle in.

My Name is Nono I have been a Nurse since 2001 originally in my home county of Botswana. I moved to the UK in 2005 and started working in a care home in Dereham. I worked as a Nurse caring for older people before becoming deputy manager in 2012. I moved to Woodside House in February 2023 after hearing of the home's excellent reputation. I have completed my end-of-life enhanced training with the NHS team and I have completed my level 5 Diploma in adult care.
I am now really enjoying the challenge of leading the memory lane community at Woodside House.

Sally is the home's Administrator and joined us in January 2018. Her role involves supporting the General Manager and taking responsibility for all the financial and administrative aspects of the home.

My name is Sam, and I lead our Activities Team at Woodside House.
I have been at Woodside House since 2004, and I love it here. I am responsible for ensuring that the residents are able to participate in sociable, fun and rewarding activities. My team and I are very passionate about our work and love putting smiles on the residents' faces.
We involve the residents in the planning of our activity calendars and encourage residents to continue with the hobbies that they have enjoyed throughout their lives. We will support every resident to try new things, and we love learning from our residents every day.

My name is Kim and I am proud to run the kitchen team here at Woodside House.
I am responsible for providing a top class dining experience and ensuring that the menus reflect the high standards that every resident should enjoy. I am constantly speaking with residents to find out what foods they prefer, the way they like things presented and how I can make every meal a great experience.
Working with the care staff to ensure each resident's unique dietary requirements are met, is just one of the ways that my kitchen team support the health and well-being of our residents. I spend time with each new resident to ensure that my team and I are aware of their preferences and favourites when they first move in to Woodside.

My name is Kelly and I am the Head of Housekeeping here at Woodside House.
My responsibilities include leading our housekeeping team to making sure that the home is spotlessly clean at all times. We take care of all aspects of housekeeping so that our residents can relax and know that everything is taken care of for them

Hi, my name is Scott and I am responsible for ensuring that every aspect of Health and Safety has been observed.
I also ensure that everything is working well and Woodside House remains well-maintained and presented 'home-from-home.' I am always ready to help a resident to rearrange their room or put a new picture up on the wall.
Residents are always welcome to join me in pottering in the garden.

Alice started working in Woodside House when she left school in 2008. She has carried out a number of roles over the years including kitchen assistant, housekeeping, laundry and since 2023 our Administration Assistant. Alice doesn’t feel that any other job could compare as Woodside is like home. She loves being the first face everyone sees when they arrive and loves welcoming everyone to the home that she is very proud to show off.
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