Barchester Woodside House Care Home
142 Woodside Road, Thorpe St Andrew,
Norwich
NR7 9XJ
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
Woodside House operates an open door policy for visitors of residents at the home.
On-site car parking
Barchester Woodside House Care Home has a Review Score of 9.7 (9.693) out of 10, based on 26 reviews in the last 2 years. Over all time Barchester Woodside House Care Home has 87 reviews.
Review from Richard W (Husband of Resident) published on 13 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Safety / Security
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Value for Money
Review from Sandra H (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steve and Angela (Mother of Resident) published on 14 December 2016
Submitted via Website •
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Overall Experience
5.0 out of 5
We would like to wish all
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Care / Support
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Treated with Dignity
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Review from Lynda L (Wife of Resident) published on 18 October 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Safety / Security
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Value for Money
Review from Diana M (Daughter of Resident) published on 6 June 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Value for Money
Review from Jenny S (Sister of Resident) published on 10 May 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Geoffrey B (Son of Resident) published on 12 January 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Safety / Security
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Value for Money
The Review Score of 9.7 (9.693) out of 10 for Barchester Woodside House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.693 for Barchester Woodside House Care Home is calculated as follows: ( (227 Excellents x 5) + (57 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 300 Ratings = 4.693
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Woodside House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Jul 2017
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Job Title: General Manager
Joined: 2022
My name is Sarah and I am proud to be the General Manager here at Woodside House.
I am an experienced nurse and care home manager, having spent many years with both the NHS and Barchester. I love working for Barchester and leading the team at Woodside House in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.
My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care.
Our door is always open to visitors who want to experience our family-friendly atmosphere and I am always ready to speak to anyone who is starting to explore their future care needs.
Job Title: Deputy manager
Joined: 2024
My name is David and I joined the team in 2024. I feel privileged to be the deputy manager & clinical lead for Woodside House.
Job Title: Activities Co-Ordinator
Joined: 2002
My name is Sam and I lead our Activities Team at Woodside House.
I have been at Woodside House since 2004 and I love it here. I am responsible for ensuring that the residents are able to participate in sociable, fun and rewarding activities. My team and I are very passionate about our work and love putting smiles on the residents' faces.
We involve the residents in the planning of our activity calendars and encourage residents to continue with the hobbies that they have enjoyed throughout their lives. We will support every resident to try new things and we love learning from our residents every day.
Job Title: Head Of Community - Willow & Sycamore
Joined: 2011
My name is Amy and I joined Woodside House in 2011 as a Registered General Nurse and now I am the Head of Unit for our Willow and Sycamore communities.
I am responsible for ensuring that all of my residents receive the highest standards of care and are treated with the level of dignity and respect that I would want for my family to receive. We have a very experienced team and several of the staff have been here for many years and are great friends with the residents.
We love welcoming new residents and helping them to join our little community, each new person brings their own personality to the mix and it is wonderful to see everyone making new friends as they settle in.
Job Title: Head Chef
Joined: 2017
My name is Kim and I am proud to run the kitchen team here at Woodside House.
I am responsible for providing a top class dining experience and ensuring that the menus reflect the high standards that every resident should enjoy. I am constantly speaking with residents to find out what foods they prefer, the way they like things presented and how I can make every meal a great experience.
Working with the care staff to ensure each resident's unique dietary requirements are met, is just one of the ways that my kitchen team support the health and well-being of our residents. I spend time with each new resident to ensure that my team and I are aware of their preferences and favourites when they first move in to Woodside.
Job Title: Housekeeper
Joined: 2003
My name is Kelly and I am the Head of Housekeeping here at Woodside House.
My responsibilities include leading our housekeeping team to making sure that the home is spotlessly clean at all times. We take care of all aspects of housekeeping so that our residents can relax and know that everything is taken care of for them
Job Title: Head Of Maintenance
Joined: 2004
Hi, my name is Scott and I am responsible for ensuring that every aspect of Health and Safety has been observed.
I also ensure that everything is working well and Woodside House remains well-maintained and presented 'home-from-home.' I am always ready to help a resident to rearrange their room or put a new picture up on the wall.
Residents are always welcome to join me in pottering in the garden.
Job Title: Home Adminsitrator
Joined: 2018
Sally is the home's Administrator and joined us in January 2018. Her role involves supporting the General Manager and taking responsibility for all the financial and administrative aspects of the home.
Job Title: Head of Memory Lane Community
Joined: 2023
My Name is Nono I have been a Nurse since 2001 originally in my home county of Botswana. I moved to the UK in 2005 and started working in a care home in Dereham. I worked as a Nurse caring for older people before becoming deputy manager in 2012. I moved to Woodside House in February 2023 after hearing of the home's excellent reputation. I have completed my end-of-life enhanced training with the NHS team and I have completed my level 5 Diploma in adult care.
I am now really enjoying the challenge of leading the memory lane community at Woodside House.
