Barchester Woodside House Care Home

142 Woodside Road, Thorpe St Andrew, Norwich NR7 9XJ
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9.8 91 Reviews
  • Barchester Woodside House Care Home, Norwich
Located in Norwich, Woodside House offers a stimulating environment for those older people requiring extra support.

Woodside provides first-class 24-hour nursing and residential care alongside expert care for people with dementia with a specialist Memory Lane Community. The Home also provides support for respite care and short breaks as well as long-term stays.

A team of highly-qualified and attentive staff really focus on the individual needs of the residents with a tailored care plan for each person. And the home's dedication can be seen across the board - in cooking, hospitality and organising activities. Why not arrange a visit and see for yourself!

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1500

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Woodside House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sarah Robertson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (58)
  • Single Rooms with Ensuite Wet Room (56)

Visiting

  • Woodside House operates an open door policy for visitors of residents at the home.

Parking

  • On-site car parking

Barchester Woodside House Care Home Reviews (91)

9.8

Barchester Woodside House Care Home has a Review Score of 9.8 (9.761) out of 10, based on 27 reviews in the last 2 years.
Over all time Barchester Woodside House Care Home has 91 reviews.

Overall Experience
  • 64
  • 25
  • 2
  • 0
  • 0
Date Published
  • 91
  • 7
  • 13
  • 27
  • 64
Reviewer Connection to Barchester Woodside House Care Home
  • 26
  • 12
  • 10
  • 9
  • 7
  • 5
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 91, showing 41-60
Review from P K (Partner of Resident) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given by the staff is exceptional, they treat the resident with great dignity. The events team include the resident whenever it's possible which stimulates the resident.
The nursing staff keep me informed if needs be. The care/nursing home is very clean and the food is good, when it's hard
to meet everyone's requirements everyone is very kind to me and respects me if I have any questions.
Reply from Elena Sandu, Manager at Barchester Woodside House Care Home

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us .

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Review from T T (Daughter of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodside Care Home has restored my faith in carers. Since both my parents came to live here, they have improved so much. The care is exceptional, the manager is so understanding and caring. Nothing is too much trouble for the staff. They are amazing. It was a hard decision to make moving my parents
into a care home but Woodside has made this the best decision. We can never thank them enough. The entertainment is also fantastic.
Reply from Elena Sandu, Manager at Barchester Woodside House Care Home

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

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Review from S B (Son-in-law of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My inlaws have been here for one week, and the difference in them is incredible. They are more alert, happy, not confused or agitated. The staff are fabulous, caring and helpful. They now enjoy the garden, home-cooked food, seeing the family. We are so pleased and now do not worry all the time that
our parents are being properly cared for. Well done to all the staff at this amazing care home.
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Review from Peter J D (Widow Widower) published on 16 September 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
I was kept regularly informed of my wife's well-being during lockdown, but of course, visits were spasmodic, to say the least. This was not of the homes doing, I fully accept.
Unfortunately, the arrival and very quick spread of Covid at the turn of the year resulted in many deaths, my wife included.
It was clear that the home did struggle with this outbreak and communication with certainly myself could have been better, and certainly more professional and empathetic, despite the very difficult circumstances.
I have tried on a number of occasions to contact the home to volunteer, and to ask about a memorial for those residents who lost their lives due to Covid, especially in early 2021, and have been brushed off repeatedly. This is a real shame, as I do believe that my wife was well cared for during her stay of nearly a year at the home, and am a little disillusioned with their current inaction.
Reply from Feedback Team, The Feedback Team at Barchester Woodside House Care Home

Dear Peter,


Thank you for your review. I am sorry to hear that your experience with Woodside House was below expectations. We understand the importance of communication especially during the unprecedented circumstances of the pandemic. I am sorry if you felt the communication was not enough, we have since spoken directly about your concerns and hopefully all the above has now been resolved. However if you did have any further concerns please do not hesitate to contact myself or a member of my team directly via phone: 01603 702002 or email: woodside@barchester.com. I would once again like to extend our deepest sympathies at what I know must be a very difficult time.


Kind Regards,
The General Manager, Woodside House Care Home

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Review from L H (Daughter of Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother and father had been residents for a respite period of 3 weeks and hoping to be residents. Unfortunately, my father passed away on his 6th day in Woodside House and my mother then requested to return to her home. Their 6 days were wonderful for them both. Total 100% care which I couldn't fault
in any way. The staff are amazing across the board, nothing was too much trouble at all. Woodside House staff were nothing but professional throughout my parents 6 days. Aided me and my mother when father passed away in his room in the early hours. Just couldn't ask for more!
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Review from Theresa W (Daughter of Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being the sole carer normally of my father Barchester Woodside House Care Home have given me peace of mind and trust that my father would be cared for extremely well during his respite stay. Giving me the much-needed rest to continue to care for him at home. Their communication and level of care are
of a high standard.
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Review from Anne B (Daughter of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father recently moved to Barchester Woodside House Care Home, after 3 weeks in a hospice. The care and warm welcome he received at Woodside has been exceptional. The staff are warm, kind, caring. The facilities, rooms and gardens are of a very high standard. Most importantly my father seems very
happy, enjoying events organised and secure. A great comfort to me and my family. I can't thank you enough. The staff all do a wonderful job and always with a smile.
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Review from Darren P (Son of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother needed an urgent respite location due to limited mobility, health, and food intake. Woodside were welcoming, friendly, and addressed Mum's care needs to an exceptional standard. After 4 weeks she's walked out with a promise of continued improved progress.
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Review from A C (Stepdaughter of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care mum receives. The staff are excellent.
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Review from Desmond T (Next of Kin) published on 19 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative lived at Woodside House for two and a half years and was always full of praise for the high standards he experienced in every aspect of his care. As his next of kin and a regular visitor, that is what I experienced too. The staff in all areas managed to cope with precise professionalism
with respectful and friendly courtesy, there is real warmth in the atmosphere, and it is a home in the very real sense. Certainly, my relative felt 'at home' soon after moving in.
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Review from Sandra W (Daughter of Resident) published on 4 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Woodside House since September. The whole experience has been exemplary. The care and concern that every member of staff with whom we have had contact has displayed great attention to the detail of her care and needs. All staff have a good knowledge of her and are interested in,
and concerned about, her welfare. Communication with me is excellent and nothing seems to be too much trouble. I am extremely satisfied with Woodside House and its staff.
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Review from S J (Wife of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since March we have been on lockdown. I could phone any time to see how he was. I have had five visits. Two in reception and three in the garden and most enjoyable. All of the staff have a very professional way with them.
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Review from M H (Daughter of Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I have been most impressed by the loving care shown to our mother, in particular, during the lockdown. This has been an anxious time for us, but we have felt confident that Mum is being well looked after. She seems happy when we phone and visit.
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Review from D S (Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very safe and happy here. The staff are very friendly and happy and make me feel safe and secure.
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Review from Doug M (Son of Resident) published on 15 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Woodside Care Home for nearly two years and my wife and I visit around three times per week (prior to lockdown) and we are completely satisfied that she is being looked after very well. The staff are very friendly and accommodating. I would like to thank them all for their commitment
during an extremely trying time.
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Review from R R (Husband of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was admitted to the nursing home from hospital with great care and dignity. The deputy manager and all the staff have been extremely helpful and kind at all times through her stay. We could not have wished for better treatment. The manager introduced herself and was very professional in her
position. The food was excellent at all times and the premises have achieved 100% effort for everything "Well Done".
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Review from Nola K (Sister of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff and nurses are always very helpful. My sister and I have every confidence knowing our sister is being cared for she seems happy and content but knowing she is being well cared for is very reassuring.
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Review from P C (Sister-in-law of Resident) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff always treat my relative with courtesy and compassion. His care is always at the forefront of all their actions. They keep me fully informed of any incidents concerning him and I am fully included in any decision-making regarding his care. The management is extremely approachable if I have
any queries.
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Review from A W (Friend of Resident) published on 27 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit a resident at Woodside House every week and am always thankful to find a high standard of hygiene and cleanliness maintained. The friendliness of the staff and carers is wonderful and they do very well to give loving care to their residents and those who came to visit.
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Review from Mike M (Husband of Resident) published on 10 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff all friendly and helpful.
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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Barchester Woodside House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.761 for Barchester Woodside House Care Home is calculated as follows: ( (252 Excellents x 5) + (43 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 309 Ratings = 4.761
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Woodside House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jul 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (10)

Sarah

Sarah Robertson

Job Title: General Manager Joined: 2022

My name is Sarah and I am proud to be the General Manager here at Woodside House.


I am an experienced nurse and care home manager, having spent many years with both the NHS and Barchester. I love working for Barchester and leading the team at Woodside House in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care.


Our door is always open to visitors who want to experience our family-friendly atmosphere and I am always ready to speak to anyone who is starting to explore their future care needs.

David

David Jackson

Job Title: Deputy manager Joined: 2024

Hello, my name is David Jackson, and I am the deputy manager/clinical lead at Woodside House. As a deputy, my role is to support Sarah in the running of the home and my clinical lead role is to ensure a high standard of care for our family of residents.


I have been in healthcare in the NHS since 1994 and held many diverse roles within healthcare. I have vast experience in different areas with transferable skills which will allow me to implement high standard care at Woodside House. I am fairly new to the Barchester family and started as a night nurse in September 2024.


I love working for Barchester at Woodside house as there is a great team which feels like one big family. This family creates a warm and caring environment to support and care for our residents and their wider family.

Amy

Amy Fulga

Job Title: Head Of Community - Willow & Sycamore Joined: 2011

My name is Amy and I joined Woodside House in 2011 as a Registered General Nurse and now I am the Head of Unit for our Willow and Sycamore communities.


I am responsible for ensuring that all of my residents receive the highest standards of care and are treated with the level of dignity and respect that I would want for my family to receive. We have a very experienced team and several of the staff have been here for many years and are great friends with the residents.


We love welcoming new residents and helping them to join our little community, each new person brings their own personality to the mix and it is wonderful to see everyone making new friends as they settle in.

Nono

Nono Dabutha

Job Title: Head of Memory Lane Community Joined: 2023

My Name is Nono I have been a Nurse since 2001 originally in my home county of Botswana. I moved to the UK in 2005 and started working in a care home in Dereham. I worked as a Nurse caring for older people before becoming deputy manager in 2012. I moved to Woodside House in February 2023 after hearing of the home's excellent reputation. I have completed my end-of-life enhanced training with the NHS team and I have completed my level 5 Diploma in adult care.


I am now really enjoying the challenge of leading the memory lane community at Woodside House.

Sally

Sally Dack

Job Title: Home Adminsitrator Joined: 2018

Sally is the home's Administrator and joined us in January 2018. Her role involves supporting the General Manager and taking responsibility for all the financial and administrative aspects of the home.

Samantha

Samantha Lake

Job Title: Life enrichment lead Joined: 2002

My name is Sam and I lead our Activities Team at Woodside House.


I have been at Woodside House since 2004 and I love it here. I am responsible for ensuring that the residents are able to participate in sociable, fun and rewarding activities. My team and I are very passionate about our work and love putting smiles on the residents' faces.


We involve the residents in the planning of our activity calendars and encourage residents to continue with the hobbies that they have enjoyed throughout their lives. We will support every resident to try new things and we love learning from our residents every day.

Kimberley

Kimberley Cooper

Job Title: Head Chef Joined: 2017

My name is Kim and I am proud to run the kitchen team here at Woodside House.


I am responsible for providing a top class dining experience and ensuring that the menus reflect the high standards that every resident should enjoy. I am constantly speaking with residents to find out what foods they prefer, the way they like things presented and how I can make every meal a great experience.


Working with the care staff to ensure each resident's unique dietary requirements are met, is just one of the ways that my kitchen team support the health and well-being of our residents. I spend time with each new resident to ensure that my team and I are aware of their preferences and favourites when they first move in to Woodside.

Kelly

Kelly Mitchell

Job Title: Housekeeper Joined: 2003

My name is Kelly and I am the Head of Housekeeping here at Woodside House.


My responsibilities include leading our housekeeping team to making sure that the home is spotlessly clean at all times. We take care of all aspects of housekeeping so that our residents can relax and know that everything is taken care of for them

Scott

Scott Allman

Job Title: Head Of Maintenance Joined: 2004

Hi, my name is Scott and I am responsible for ensuring that every aspect of Health and Safety has been observed.


I also ensure that everything is working well and Woodside House remains well-maintained and presented 'home-from-home.' I am always ready to help a resident to rearrange their room or put a new picture up on the wall.


Residents are always welcome to join me in pottering in the garden.

Alice

Alice Quantrill

Job Title: admin Assistant Joined: 2008

Alice started working in Woodside House when she left school in 2008. She has carried out a number of roles over the years including kitchen assistant, housekeeping, laundry and since 2023 our Administration Assistant. Alice doesn’t feel that any other job could compare as Woodside is like home. She loves being the first face everyone sees when they arrive and loves welcoming everyone to the home that she is very proud to show off.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Woodside House Care Home to verify any information. View our terms and conditions. Barchester Woodside House Care Home has an Enhanced Service - more info.