Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Swallowfields Care Centre

stars
stars 13 November 2024
My brother was a resident at Swallowfields Care Centre for 14 years. They treated him with the utmost respect, dignity and care. All the staff were amazing especially when my brother went to palliative care. They accepted that as a family his final months were spent as happy as they could have been.
Please do not hesitate to trust Swallowfields Care Centre for your loved one!
Review from Russell D (Brother of Resident/Service User)
stars
stars 02 May 2017
I am happy to live here.
Review from B M (Resident / Service User)
stars
stars 02 May 2017
I want to live in Swallowfields.
Review from Aktan Y (Resident / Service User)
stars
stars 29 March 2017
As I have moved out of Surrey since my husband passed away. I haven't been to Swallowfields for 4 years. The staff at the home very kindly act on my behalf in all aspects. When my Husband was alive we came to all the meetings and social events. Now I find the journey very difficult.
Review from Margaret S (Mother of Resident/Service User)
stars
stars 24 March 2017
Our sister resides at Swallowfields Care Home and last year saw her health deteriorate considerably, with long spells in hospital. However, the staff, since she returned back into their care has shown great improvement in getting her out of nappies to normal underwear again, getting her
semi-mobile and disposing of the hoist and getting her back into a normal bed. All of this while my sister was depressed and completely immobile. All the staff show great compassion, resilience, patience and tolerance. They were always happy to update us as a family whenever we dropped in, which was many times.
Review from Mary S (Sister of Resident/Service User)