Swallowfields Care Centre, Epsom, Surrey
Swallowfields Care Centre, Epsom, Surrey
Swallowfields Care Centre, Epsom, Surrey

Swallowfields Care Centre is a residential unit specialising in adults with Dual Diagnosis, Autism, Asperger Syndrome or those with complex needs. They have a team of specialist staff including their own Occupational Therapist and Art, Music, Dance and Movement therapists. Offer unique specialist support packages to prepare clients to learn new skills to allow them to gain greater independence and stability in their lives. The home has been purpose built and has a sensory room, a gymnasium and even a pool table and activity suite. Believe in providing the best support for clients, in the best possible environment, with the best possible facilities and with the highest levels of staff training. Swallowfields is uniquely located close to the beautiful Epsom Downs in Surrey. Would welcome you to come and have a look around the Home and facilities and meet the team of dedicated care staff.

Group: Aims Care Group Ltd

Person in charge: Edna Mauricio-Marcelo (Acting Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 10 Service Users

Registered Care Categories*: Learning Disability • Mental Health Condition • Sensory Impairment

Specialist Care Categories: Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Down Syndrome • Epilepsy • Parkinson's Disease • Profound & Multiple Learning Disabilties • Schizophrenia

Admission Information: Ages from 18 to 65.

Languages Spoken by Staff (other than English): French, Polish

Single Rooms: 10

Rooms with ensuite WC: 9

Weekly Charges Guide: Personal Care Single £1250 – £2900 (These prices are only a guideline, please contact Swallowfields Care Centre to find out the exact price for your requirements.)

Facilities & Services: Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Swallowfields Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Swallowfields Care Centre has a Review Score of 9.2 (9.208)

The Review Score of 9.2 (maximum of 10) for Swallowfields Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Swallowfields Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.708 for Swallowfields Care Centre is calculated as follows: ( (34 Excellents x 5) + (14 Goods x 4) ) ÷ 48 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Swallowfields Care Centre is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 2 positive Reviews (10 registered maximum number of service users ÷ 5). 3 Reviews ÷ 2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Swallowfields Care Centre?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Swallowfields Care Centre

  • Resident / Service User
    2
  • Mother of Resident/Service User
    1
  • Sister of Resident/Service User
    1

I am happy to live here.

How likely would you be to recommend Swallowfields Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I want to live in Swallowfields.

How likely would you be to recommend Swallowfields Care Centre? Don't know

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

As I have moved out of Surrey since my husband passed away. I haven't been to Swallowfields for 4 years. The staff at the home very kindly act on my behalf in all aspects.
When my Husband was alive we came to all the meetings and social events. Now I find the journey very difficult.

How likely would you be to recommend Swallowfields Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our sister resides at Swallowfields Care Home and last year saw her health deteriorate considerably, with long spells in hospital.
However, the staff, since she returned back into their care has shown great improvement in getting her out of nappies to normal underwear again, getting her semi-mobile and disposing of the hoist and getting her back into a normal bed.
All of this while my sister was depressed and completely immobile.
All the staff show great compassion, resilience, patience and tolerance.
They were always happy to update us as a family whenever we dropped in, which was many times.

How likely would you be to recommend Swallowfields Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Swallowfields Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Swallowfields Care Centre

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Swallowfields Care Centre