Swallowfields Care Centre

45 Alexandra Road, Epsom KT17 4DB
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8.6 5 Reviews
  • Swallowfields Care Centre, Epsom
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 9 Service Users

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Edna Mauricio-Marcelo (Acting Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (9)
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Swallowfields Care Centre Reviews (5)

8.6

Swallowfields Care Centre has a Review Score of 8.6 (8.556) out of 10, based on 1 reviews in the last 2 years.
Over all time Swallowfields Care Centre has 5 reviews.

Overall Experience
  • 4
  • 1
  • 0
  • 0
  • 0
Date Published
  • 5
  • 0
  • 1
  • 1
  • 4
Reviewer Connection to Swallowfields Care Centre
  • 2
  • 1
  • 1
  • 1
Total of 5, showing 1-5
Review from Russell D (Brother of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was a resident at Swallowfields Care Centre for 14 years. They treated him with the utmost respect, dignity and care. All the staff were amazing especially when my brother went to palliative care. They accepted that as a family his final months were spent as happy as they could have been.
Please
do not hesitate to trust Swallowfields Care Centre for your loved one!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B M (Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy to live here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Aktan Y (Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to live in Swallowfields.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret S (Mother of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As I have moved out of Surrey since my husband passed away. I haven't been to Swallowfields for 4 years. The staff at the home very kindly act on my behalf in all aspects.
When my Husband was alive we came to all the meetings and social events. Now I find the journey very difficult.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary S (Sister of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our sister resides at Swallowfields Care Home and last year saw her health deteriorate considerably, with long spells in hospital.
However, the staff, since she returned back into their care has shown great improvement in getting her out of nappies to normal underwear again, getting her semi-mobile
and disposing of the hoist and getting her back into a normal bed.
All of this while my sister was depressed and completely immobile.
All the staff show great compassion, resilience, patience and tolerance.
They were always happy to update us as a family whenever we dropped in, which was many times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.6 (8.556)

Overview of Review Score

The Review Score of 8.6 (8.556) out of 10 for Swallowfields Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.6 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Swallowfields Care Centre is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.556 Points relating to the number of positive Reviews for Swallowfields Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 9 registered maximum number of service users is 1.8. 1 Positive Reviews ÷ 1.8 = 0.556
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Swallowfields Care Centre

What types of Care is Swallowfields Care Centre registered for?

Learning Disability / Autism, Mental Health Condition, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Swallowfields Care Centre have?

There are 9 Single Rooms.

What are the Facilities & Services at Swallowfields Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Swallowfields Care Centre to the centre of Epsom?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swallowfields Care Centre to verify any information. View our terms and conditions. Swallowfields Care Centre has an Basic Service - more info.