Camberley Manor, Camberley, Surrey
Camberley Manor, Camberley, Surrey
Camberley Manor, Camberley, Surrey

At Camberley Manor, they concentrate on delivering the most exceptional nursing care and support that really makes a difference.

Some residents simply need help from day-to-day, whilst others need more assistance, and at the heart of it all, is the quality team of carers and nurses. With individual care creating a feeling of being at home, they focus on maintaining lifestyle choices to help residents enjoy fulfilling and stimulating lives with care and support to retain choices, personal preferences and independence. Additional features such as a hair and beauty salon, a pub, a cinema and a putting green, help to make Camberley Manor a special place.

Ideally situated in the beautiful area of Surrey Heath, with easy access to numerous local towns and villages they aim to keep residents connected to their local community.

They welcome visitors to experience just what makes Camberley Manor the place to choose for care.

Group: T L C Care Ltd

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access

Parking:

Parking on site.

Latest Care Quality Commission* Report on Camberley Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 09 Nov 2017

We offer bespoke nursing care, residential care and specialist care for people living with memory loss; care which is tailored to the individual's needs. We can help you understand the financial options, concerns and requirements which planning for care in later life involves.

Reviews

8.9 Camberley Manor has a Review Score of 8.9 (8.873)

The Review Score of 8.9 (maximum of 10) for Camberley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Camberley Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.79 for Camberley Manor is calculated as follows: ( (137 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 167 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.083 Points relating to the number of positive Reviews for Camberley Manor is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Camberley Manor?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Camberley Manor

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

When I visited last Tuesday afternoon I was struck by the friendly yet professional greeting I received and buzzing atmosphere.
The staff I saw interacting with residents seemed genuinely caring and I was overwhelmed with high standards of cleanliness and comfort in a hugely stimulating environment I would gladly recommend without hesitation.

How likely would you be to recommend Camberley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent facilities and a welcoming and extremely comfortable environment that offers many opportunities to enjoy life. Afternoon concerts, regular activities and an exceptionally pleasant staff at reception who make a massive effort to get to know residents mean that people can feel part of life rather than cut off from what is going on - this is quite unusual in the care home industry and much appreciated. GP excellent and visits weekly, making time for everyone and quick to act if problems.

How likely would you be to recommend Camberley Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

TLC Camberley Manor is a welcoming home. I would highly recommend all the facilities and care given to my father whilst there.
Rooms are clean, tidy and comfortable.
Staff friendly, approachable and the care is excellent. Food is of a high standard.

How likely would you be to recommend Camberley Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Camberley Manor is most certainly "Home from Home". The staff are faultless with an amazing understanding that not everyone is the same! The care and love my mother has received since her time at Camberley Manor is more than we could have ever wished for. It gives us as a family peace of mind.

My mother especially enjoys the fact that most of her pets can come and visit her. Very animal-friendly place which everyone loves.

Camberley Manor has brought my mum back to life after what has been a very tough 2 years. I can't thank them all enough.

How likely would you be to recommend Camberley Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

"All things bright and beautiful" are the words that come to mind when one enters Camberley Manor Care Home. Not only are these newly built premises light and airy, giving out onto a lovely garden area, but even more important is the happy, caring, and comforting approach of the staff in their everyday interaction with the residents. One feels this from the moment one is greeted at the friendly reception area.
I am so grateful that my 100-year-old mother is in such a nice place and in such good hands. Her quality of life has improved so much, and she seems to have taken on a new lease of life since she took up residence there, one year ago. She enjoys the daily activities, including singing, games played, knitting and physical exercises all carried on in such a lovely friendly atmosphere. They even have theme days, and special guests coming in, all of which is so inspiring. Along with the regular meals and general nursing care her health has just improved over her time there.

How likely would you be to recommend Camberley Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My friend was a resident of this wonderful care home for 11 months. My first impression was of an impressive purpose built facility with many amenities for the residents.
My friend had a large, comfortable well-lit room which allowed her to relax, enjoy and maintain her dignity. The facility was spotlessly clean and tidy at all times.
The food was more than sufficient with a good selection each day.
The real jewel in the crown was the staff. They were caring, professional, friendly and understanding, all that one could wish for. Each one was prepared to do that little bit extra.
When we visited they were welcoming, friendly and supportive. It really is ' The Camberley Family' and this was confirmed by residents who had been there for much longer than my friend.
I would have no hesitation in recommending Camberley Manor for residential and nursing care.

How likely would you be to recommend Camberley Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father went into a nursing home about two years ago. Initially, the care was good at the home although the room was small and being on the main road was noisy. However, the standard of care deteriorated markedly with a few staff and a lack of care and cleanliness. After a visit to the hospital, which was avoidable if his care had been up to scratch we decided to move him urgently. We visited several but the most welcoming and attractive was Camberley Manor. The whole atmosphere from the reception desk to the rooms was totally different, with staff who were friendly and seemed to be enjoying their jobs.
My father moved in and was so well looked after. The care was top class - loving and attentive. The room and lounge facilities were beautifully kept and the food was more than adequate. Thoroughly recommend it. Our only regret was that we did not move him in before. Also, the costs were considerably cheaper than in the first home. The "sun" does not always "rise" on the most expensive.

How likely would you be to recommend Camberley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was looked after with skill, dignity, kindness and good humour. His every needs were met. He enjoyed every day which he spent there. The environment is beautiful, well kept and promotes both a feeling of community in the shared areas and privacy for friends, family and residents alike as desired. Staff were always welcoming and informative and really appeared to care for the residents and understand all the individuals.
As my father-in-law is now in need of assisatance I have had no hesitation in recommending Camberley Manor and he too has enjoyed his stay and responding well.

How likely would you be to recommend Camberley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The loss of so many nursing and senior staff at this home over past six months is of great concern. These shortfalls give a loss of continuity and awareness of staff to residents current conditions. Shortfalls caused by sickness and leave regularly put unnecessary pressures on remaining staff. Who try to do their best to provide service expected but sometimes lead to high stress levels, even when using agency staff. The permanent staff are caring, friendly and competent in all areas and the dedication of staff in activities team and housekeeping deserve high praise. The quality of food provided by the kitchen is very high but does not always meet the needs of the varying elderly resident.

How likely would you be to recommend Camberley Manor? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My first impression of Camberley Manor was one of grandeur like a hotel. My mother did not take part in activities and her appetite was poor (already) so did not eat well despite the staff's best efforts. She was on the residential floor and miserable for the first couple of weeks during which time she had three falls- breaking her hip on the 3rd. She was in hospital for 6-8 weeks by which time the home had opened up their nursing floor where I have to say my mother received excellent care and treatment right up to the night she died in early April. Mum suffered from dementia so was not able to remember that she couldn't walk without aid- hence the falls. The staff were kind and caring to the family as well as our mother, nothing was too much trouble.

How likely would you be to recommend Camberley Manor? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

As soon as you walk through their door you feel part of this 'Camberley Manor ' family, staff extremely caring, helpful and proactive. The care my aunt receives is loving, caring plus concern for all my aunt's needs. I have watched new residents arrive by ambulance, the staff go out to welcome them. Such a simple act but so important to the new residents, from here on you become part of this caring family. We would also like to commend the cleaners, kitchen staff plus superb chefs, which we have experienced first hand. We would also like to add, when my aunts great nieces and nephews visit they come away asking 'when can we visit auntie again'.

How likely would you be to recommend Camberley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Over the years I have visited family and relatives in several care/nursing homes. Some of which could compare with Camberley Manor which has exceptionally high standards throughout from the initial assessment to the reception.
She feels completely at ease, likewise with the nursing and care staff. The accommodation is first class. The food is excellent with choices to suit all tastes, well presented and appetising, although not taking full advantage of the amenities these were copious and well thought out.
The home is well organised and exudes efficiently and I would find it hard to be critical, with perhaps one exception and that being the return of certain items of laundry. A very satisfied patron!

How likely would you be to recommend Camberley Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

A wonderful care setting. Staff are amazing. Bedrooms are roomy and luxurious. I would recommend and use for other family members.

How likely would you be to recommend Camberley Manor? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise Camberley Manor highly enough. All the staff, at every level, are without exception friendly, helpful and professional. The design of the home is well conceived and every effort has been made to ensure the safety, comfort and well-being of residents. I cannot fault any area, whether front-of-house, catering, housekeeping, management, nursing and care, all are equally excellent and equally contribute to the lovely environment. The home has only recently opened and I hope it will go from strength to strength, it should do if the current ethos continues. It is a pleasure to visit my mum and to feel that she has been made welcome, is in safe hands and is as happy as I could expect.

How likely would you be to recommend Camberley Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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