Camberley Manor

130 Deepcut Bridge Road, Deepcut, Camberley GU16 6SJ
Review Us
9.9 140 Reviews
  • Camberley Manor, Camberley
Nestled in the heart of Surrey Heath, Camberley Manor provides exceptional residential, nursing and dementia care in a luxurious and welcoming setting. The experienced and compassionate team strives to make a meaningful difference to the lives of residents and their families.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Residents receive personalised care from skilled carers and nurses, guided by an established leadership team. Every individual is treated with dignity and respect, with a focus on comfort, wellbeing and independence. Personal preferences are valued, enabling a fulfilling lifestyle tailored to each person’s needs and wishes. For those living with memory loss, thoughtful and sensitive dementia care promotes confidence and quality of life.

The home itself is beautifully designed and maintained to a high standard, with tasteful interiors and a warm, homely atmosphere. Landscaped gardens are accessible year round, offering peaceful seating areas to enjoy with family and friends. Facilities include a cinema, hair and beauty salon, traditional pub and putting green, encouraging leisure, social connection and relaxation.

Camberley Manor is a vibrant part of the local community, welcoming visits from groups and organisations to foster inclusion and engagement. Visitors are always welcome to experience the warm and caring environment that makes Camberley Manor a truly special place to live.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1750
  • Self-Funded Residential Dementia Care: £1850 – £1900
  • Self-Funded Nursing Care: £1750 – £1850
  • Self-Funded Nursing Dementia Care: £1850 – £1900
  • RESPITE Self-Funded Residential Care: £1982 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £2220 – £2520
  • RESPITE Self-Funded Nursing Care: £2100 – £2220
  • RESPITE Self-Funded Nursing Dementia Care: £2220 – £2280

These prices are only a guideline, please contact Camberley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Girlie Braga (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Welcome to visit the home at any time between the hours of 8 am and 10 pm

Parking

  • Camberley Manor has its own private car park for visitors to the home.

9.9

Camberley Manor has a Review Score of 9.9 (9.923) out of 10, based on 58 reviews in the last 2 years.
Over all time Camberley Manor has 140 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Camberley Manor
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Total of 140, showing 61-80
Review from L T (Daughter-in-law of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely and warm and clean. Staff are exceptionally friendly and attentive, nothing is too much trouble. They give us peace of mind.
Reply from Mario Marzolini, Community Development Manager at Camberley Manor

Thank you for your kind words. It's feedback like this that helps us continue to grow and provide outstanding care to our residents.

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Review from S A (Granddaughter of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service we as a family received, was outstanding. It exceeded our expectations of a typical care home. The management team bent over backwards to accommodate the needs of my grandma and get her out of hospital and settled, incredibly quickly. They continued to support us as a family, throughout
her stay. The nursing team who cared for my grandma were attentive, knowledgeable, kind and empathic. We knew she was in the best care and this provided us as a family with enormous relief. The home itself is immaculately presented, well maintained and provides a clean attractive hotel like feel, for those who both live there and visit. My grandma was never keen on going into a care home, but when she viewed Camberley Manor, she immediately liked the place, its atmosphere, its facilities and the friendly, gentle staff who work there. I can't recommend Camberley Manor highly enough. We will be forever grateful to the whole team who cared for my grandma so well.
Reply from Mario Marzolini, Business Development Manager at Camberley Manor

Thank you so much for your kind words. It was an honour and pleasure to support you all and especially to have our wonderful team look after your grandma. Your thanks will be passed onto the team.

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Review from Lisa B (Daughter of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Camberley Manor is a very relaxed and caring place to be when visiting. I am sure it is for the residents too! It feels like nothing is too much trouble. It has a lovely, cosy and inviting atmosphere. Friendly and welcoming. Compassionate and caring. It is decorated in warm and cosy shades, bright and
light. Everywhere looks new and is very clean.
Reply from Sarah Carroll, Manager at Camberley Manor

Thank you for your lovely, kind words. We are very lucky here at Camberley Manor to have the facilities and the team to continue to provide excellent care for our residents.

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Review from Steve B (Son of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although Mum has only moved into the home this month, it has been evident to me, from the few visits I have made, how attentive and available all the staff are. The building and gardens are also maintained to a high standard, and the quality of the food provided is also very good.
Reply from Sarah Carroll, Manager at Camberley Manor

Thank you, Steve, for some lovely feedback. We are immensely proud of our team here at Camberley Manor and the continued care they give to our residents. Your feedback really does mean alot to us all here at Camberley. Take care.

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Review from D C (Daughter-in-law of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a very good feeling when we went for our first visit, everyone was so friendly. My father-in-law has settled in so well and I can't thank the staff enough for everything they do for him.
Reply from Sarah Carroll, Manager at Camberley Manor

Thank you for your lovely feedback. I'm so glad that Dad has settled well and we will continue to provide outstanding care for him going forward.

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Review from T C (Sister of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, are so impressed with Camberley Manor Care Home. No one ever wants to be in a position where they have to put a loved one in a care home. We are so grateful that the transition has been so smooth and, of course, that's down to the wonderful team of carers and staff that you have.
Reply from Sarah Carroll, Manager at Camberley Manor

Thank you for your lovely feedback, we appreciate your comments about our wonderful staff here at Camberley Manor. We will continue working at a high standard for your father.

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Review from C T (Sister of Resident) published on 11 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at the home are extremely attentive and helpful. It couldn't be any better. The home is always very clean and well maintained.
Reply from Mario Marzolini, Business Development Manager at Camberley Manor

Thank you so much for your kind words, the team here work hard to provide an ideal environment for our residents and families. It means a lot when a family member is happy.

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Review from Deborah T (Daughter-in-law of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law came to Camberley Manor Care Home after leaving hospital in a very frail condition, the care she has received since then has been outstanding. The staff are professional, friendly and caring and as a result of this my mother-in-law is becoming stronger and very settled.
Thank you to
everyone, you are all very much appreciated.
Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

What a lovely review! Thank you so much. We really do pride ourselves on the care and family feel of our lovely home.

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Review from Tracey M (Granddaughter of Resident) published on 2 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at Camberley Manor for the unique care provided for my Nan for the last few important years of her life. The carers, nurses, receptionists, cleaners chefs, activities, managers, and everybody who make the home such a family unit. When choosing a home for your loved
one, you hope you have made the right decision. We definitely did that when we chose Camberley Manor. Hats off to all of you for your care, commitment, and compassion. Thank you so much.
Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Hi Tracey. What a lovely review, we will be sure to pass this thanks onto everyone at the Camberley Manor family.

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Review from Simonne B (Daughter of Resident) published on 10 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Camberley Manor Care Home for a month. Although it has only been a relatively short time for Mum to adjust to her new home, it is clear to us as a family that she is in very capable and loving hands! The staff have been amazing and so helpful throughout and I would just
like to thank you all for being so kind, so helpful and so professional. I personally could not ask for more. Truly outstanding!
Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Thanks, Simonne! What a lovely review. We love being able to care for Mum and making sure she is engaged daily.

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Review from Jason M (Son of Resident) published on 10 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent his last few weeks at Camberley Manor Care Home, and they were fantastic.
The care home facilities are brilliant, the home is kept ultra-clean and Covid friendly. The staff at Camberley Manor are exceptional, I couldn't have asked for more caring staff to look after my dad in his time
of need. The management and all the staff that work with them went well above and beyond. They care, not just for the resident but also for the family, and it made such a big difference to us as a family. What makes a care home special is when the staff really care, are passionate about service and always take the time to check everything is ok and if they can do anything.
Thank you all from all of us.
Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Thank you so much for such a lovely review. Looking after your father was an absolute pleasure, and we always look to go above and beyond not only for the resident but family too. Please do let us know if we can support you at all with anything in the future

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Review from Kim A (Daughter of Resident) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time my mum came to Camberley Manor Care Home the care she received was truly amazing and caring. The staff always made sure that me, my sister and my dad were ok on a daily basis. My mum received the best love and compassion and care and went above and beyond. Camberley Manor is a first-class
care home for our loved ones and couldn't wish for a better place for our loved ones to be in the autumn of their lives. Truly outstanding. Love to you all.
Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Hi Kim. Thanks so much for such a lovely review. It was a pleasure to look after your mum whilst she was with us.

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Review from Ali E (Daughter of Resident) published on 8 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was such a difficult decision to place my beautiful mum in care, but she was living with dementia and struggled to look after herself, and wasn’t safe living on her own. Searching for the perfect forever home during a pandemic is a challenge, but the second I walked into Camberley Manor Care Home
and was met by the community development manager all my worries and fears were gone, it felt like home, I knew she was meant to live there, from the stunning bedrooms, lounges, communal areas to the fantastic gardens!
Almost 6 months have passed since Mum moved in, she has settled wonderfully, all of the care staff, nurses, and management, which includes everyone from cleaners, laundry, and administration are so caring and helpful, nothing is too much trouble. Camberley Manor is a family and we, my family and I, are so thankful to be a part of that family.
Thank you all for all you do for my wonderful mum and us, you truly are very special.
Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

This certainly made my heart warm today! Thank you so much for such a lovely review of our home. We love the fact you are a part of our Camberley Manor family.

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Review from Amanda S (Daughter of Resident) published on 20 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say, not enough space here to write everything? From the moment I brought my beautiful mum into your care, I knew I did the right thing - firstly Camberley Manor Care Home, I see as a beautiful home, holiday, hotel, exceptionally clean, modern, "stunning". More importantly, your staff are
outstanding "angels", "friends", caring, compassionate and loving people. They care for everyone, patients and family, my mum had the utmost best carer in her final two weeks of life with you. I am so grateful you took her in, I only wish I had done earlier. Love you lots. Thank you.
Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Hi Amanda, thank you so much for an amazing review. We are so glad we could provide Mum with the care that she absolutely deserved.

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Review from Christine M (Daughter of Resident) published on 22 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Dad arriving at Camberley Manor three weeks ago we have all been so impressed with it. The manager and care services manager made it as simple as possible so that he could transfer quickly from hospital and they were very efficient and warm at such a difficult time. All the staff have been very
friendly and professional and the environment is just first-class, every attention to detail wherever you look and always very clean and fresh. There are so many little areas indoors providing interest, places to meet or to sit comfortably and many good quality activities going on each day. Outside the garden has been beautifully thought out and provides a safe place to stroll and sit in peaceful areas. Dad has also started enjoying eating again due to the meals being just the right size, of excellent quality and beautifully presented. Care seems to be excellent and the staff appear to be a happy team - all very reassuring and such a relief to know that Dad is in good, safe hands.
Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Hello Christine, thank you for such a lovely review of our home!

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Review from Linda M (Daughter-in-law of Resident) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The fabulous home and staff are amazing, but today was a very sad day. My mother in law who had been there over two years and spent her life savings had to leave. Not management in the home but those who control finances would not compromise and accept local authority rate and let her stay. So had to
move to another home, just hope she settles in, has taken a long time for her to settle where she was. You would have thought everything everyone has been through this last year, that duty of care would be more important than money? My rating on management does not reflect the management in the home.
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Review from Sue D (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have always found the care staff and management very approachable and helpful. Any queries I may ever have had have been dealt with quickly and in a professional manner. Whenever I go up to visit my mum she is always happy which to me means a lot. Also, her room and bedding are kept very clean and tidy
each day.
Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Hi Sue. Thank you for such a lovely review! We love having Mum at Camberley Manor.

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Review from Stuart T (Son of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not thank Camberley Manor enough for all they have done for my mum. You are so kind and caring. Thank you.
Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Hi Stuart. We really appreciate the review. We love having Mum at Camberley Manor, such a character!

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Review from Lizzie P (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been very happy since moving in last year. She always has plenty of activities to join in, company to chat with and lovely, caring staff looking after her. As a family, this has given us great peace of mind. Beautiful home and gardens. All the staff have been superb. Thank you team Camberley
Manor!
Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Hi Lizzie. Thank you so much for a wonderful review! We love having Mum with us.

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Review from Susan F (Wife of Resident) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Camberley Manor is that all staff are very friendly, efficient and kind. The care home is set out beautifully, very clean and a lovely place to come to see my husband, who is comfortable and looked after as I would like him to be.
Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

What a lovely review, thank you so much! We take great pride in providing amazing care in a comfortable environment

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Camberley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 58 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.923 for Camberley Manor is calculated as follows: ( (643 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 691 Ratings = 4.923
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Camberley Manor is based on 58 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 58 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

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Meet the Team (8)

Girlie

Girlie Braga

Job Title: Home Manager Joined: 2024

Girlie Braga, our dedicated Home Manager at Camberley Manor Care Home, joined TLC in 2024, bringing 25 years of invaluable care experience. Originally from the Philippines, she has called the UK home for a quarter-century. With a diverse background spanning roles from healthcare assistant to Home Manager, Girlie is deeply committed to resident well-being, team development, and family support. Her passion for nutrition and welfare extends beyond the care setting, reflecting her holistic approach to life. Outside of work, she cherishes family time and eagerly mentors colleagues to foster growth and progress. Girlie embodies professionalism, compassion, and leadership in her every endeavour.

Albert

Albert Joy

Job Title: Care Service Manager Joined: 2022

Albert Joy joined Camberley Manor in October 2022 as Care Services Manager.


A qualified Registered Nurse since 2010, Albert completed his training in India and brings over eight years of diverse clinical experience across hospital and pre-hospital settings in India, Dubai, and the UK. He has a strong background in accident and emergency care and most recently served as a Deputy Charge Nurse within the NHS, where he further honed his clinical expertise and leadership capabilities.


Albert was drawn to the TLC Group by its commitment to creating an exceptional workplace and a cohesive team environment focused on delivering the highest standards of care to residents.

Jade

Jade Smith

Job Title: Hotel Services Manager Joined: 2021

Jade began her journey with TLC in May 2021 as Head Chef at Camberley Manor, bringing with her over a decade of experience in the hospitality industry. Inspired by TLC’s core values of Truth, Love, and Compassion, she was drawn to a role where her passion for food could make a meaningful difference in people's lives.


With formal qualifications in Hospitality Management and Professional Cookery, Jade began her culinary career at the age of 15 as a ‘tea lady’ and has since dedicated herself to delivering nutritious, high-quality meals that bring joy to others—particularly the elderly, who she believes deserve an exceptional dining experience at every mealtime.


Her talent and commitment have been widely recognised: in 2022, Jade was awarded Great British Care Chef of the Year for the South Region, secured 1st place in the South-East Region at the National Association of Care Catering’s Care Chef of the Year competition, and was a finalist at the National Care Awards.


Following these proud achievements, Jade chose to take the next step in her career by moving into the role of Hotel Services Manager. In this new position, she is dedicated to delivering outstanding service across all areas of the home, always keeping the needs and wellbeing of residents at the heart of everything she does.

Salika

Salika Handi

Job Title: Finance and HR Manager Joined: 2023

Salika Handi is an accomplished Finance and HR Manager with over 15 years of international experience spanning the banking and hospitality sectors in the UK, Qatar, and Sri Lanka. Her career includes notable positions at globally recognised organisations such as HSBC, Qatar Airways, and Hertfordshire Council, where she developed a strong foundation in financial management and service excellence.


Salika holds dual Master’s degrees—an MBA from Kingston University and an MBS from the University of Colombo—bringing a robust academic background to complement her practical expertise.


Since joining TLC in December 2023, Salika has played a key role in ensuring the smooth and efficient operation of both finance and HR functions. Her passion for resident well-being and her commitment to delivering exceptional service are reflected in her approach to supporting not only residents, but also their families and visitors.


Salika’s dedication to fostering a warm, inclusive, and compassionate environment is a true embodiment of TLC’s values of Truth, Love, and Compassion, which she brings to life in every aspect of her work.

Harry

Harry Tucker

Job Title: Head Chef Joined: 2024

Harry Tucker is the talented Head Chef at Camberley Manor Care Home, having joined the TLC Group in January 2024. He brings a wealth of experience from his five-year tenure with Caring Homes, where he progressed from Sous Chef at Home of Compassion to Head Chef roles at both Horsell Lodge and Dormy House.


In his role at Camberley Manor, Harry leads a dedicated team of chefs and catering assistants, ensuring that every meal is thoughtfully planned, nutritionally balanced, and tailored to residents’ individual preferences. He places great value on resident feedback, using it to continually enhance the dining experience and deliver varied, seasonal menus that residents look forward to.


Renowned for his culinary expertise and commitment to excellence, Harry takes great pride in creating meals that bring comfort and joy to those in his care. Outside the kitchen, he enjoys spending quality time with his family, attending cricket matches with his father, and swimming.

Dimpal

Dimpal Gadher

Job Title: Office Manager Joined: 2022

Dimpal joined TLC in May 2022 as Head Housekeeper at Camberley Manor and quickly distinguished herself through her dedication, professionalism, and passion for providing exceptional service. Thanks to the supportive environment at TLC, she embraced opportunities for growth and development, earning recognition as an Onboarding Champion, Manual Handling Champion, and Engagement Champion.


In April 2023, Dimpal transitioned into the role of Admin Assistant and has since been promoted to Office Manager. In this role, she plays a vital part in the day-to-day running of the home, fostering strong relationships with residents’ families and ensuring a warm, welcoming atmosphere.


Dimpal takes great pride in creating meaningful connections with those around her and is deeply committed to the values of care and compassion that define Camberley Manor. Outside of work, she enjoys listening to Bollywood music and spending quality time with her family.

Crystal

Crystal Degracia

Job Title: Customer Service Supervisor Joined: 2024

Crystal joined Camberley Manor Care Home on June 10, 2024, as a Customer Service Supervisor, taking a lead on role modelling an outstanding customer experience across all areas of the business; delivering exceptional customer service and proactively addressing customer feedback with effecting communication and resolution.


What I enjoy most is the opportunity to make a positive impact on both residents and their families. It’s incredibly fulfilling to be part of a team that provides not just care, but a supportive and compassionate environment where residents can feel valued, safe, and comfortable. I take great pride in ensuring that all aspects of the care home experience, from communication to service delivery, are handled with the utmost professionalism and empathy. Being able to listen to residents and their families, addressing their concerns, and helping create a warm, welcoming atmosphere is very rewarding.

Arlene

Arlene Bautista

Job Title: Practice Development Lead Joined: 2025

With a wealth of experience from her previous role as Head of Clinical Education and Professional Development at Buckinghamshire Healthcare Trust, Arlene joined TLC to continue her passion for nurturing talent and delivering outstanding care. As our Practice Development Lead, Arlene plays a key role in coaching and mentoring staff, designing and delivering impactful training, and supporting both personal and professional development across the team.


She’s deeply involved in promoting a culture of reflective practice, wellbeing, and continuous improvement—all while ensuring our care remains aligned with the highest CQC standards. Arlene’s work directly influences the quality of life for residents by empowering staff with the skills, confidence, and compassion needed for exceptional care.


Arlene finds great joy in her one-to-one conversations with team members, residents, and their families. Outside of work, she enjoys spending time with her own loved ones—often heading out for meals or get-togethers with family and friends.

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