Camberley Manor

130 Deepcut Bridge Road, Deepcut, Camberley GU16 6SJ
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9.9 152 Reviews
  • Camberley Manor, Camberley
Nestled in the heart of Surrey Heath, Camberley Manor provides exceptional residential, nursing and dementia care in a luxurious and welcoming setting. The experienced and compassionate team strives to make a meaningful difference to the lives of residents and their families.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily life, creating a nurturing environment where residents and families feel supported at every stage of their journey.

Residents receive personalised care from skilled carers and nurses, guided by an established leadership team. Every individual is treated with dignity and respect, with a focus on comfort, wellbeing and independence. Personal preferences are valued, enabling a fulfilling lifestyle tailored to each person’s needs and wishes. For those living with memory loss, thoughtful and sensitive dementia care promotes confidence and quality of life.

The home itself is beautifully designed and maintained to a high standard, with tasteful interiors and a warm, homely atmosphere. Landscaped gardens are accessible year round, offering peaceful seating areas to enjoy with family and friends. Facilities include a cinema, hair and beauty salon, traditional pub and putting green, encouraging leisure, social connection and relaxation.

Camberley Manor is a vibrant part of the local community, welcoming visits from groups and organisations to foster inclusion and engagement. Visitors are always welcome to experience the warm and caring environment that makes Camberley Manor a truly special place to live.

Care Provided by Camberley Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1850
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1925
  • RESPITE Self-Funded Residential Care: from £2070
  • RESPITE Self-Funded Residential Dementia Care: from £2220
  • RESPITE Self-Funded Nursing Care: from £2220
  • RESPITE Self-Funded Nursing Dementia Care: from £2310

Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. All fees are subject to an individual pre-admission assessment and any respite stay, is charged with a 20% uplift, on top of the basic weekly fee.


For detailed information about inclusions and current offers, please feel free to contact us directly, we’d be happy to assist you!

These prices are only a guideline, please contact Camberley Manor to find out the exact price for your requirements.

Contact Camberley Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Camberley Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Albert Joy (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Welcome to visit the home at any time between the hours of 8 am and 10 pm

Parking

  • Camberley Manor has its own private car park for visitors to the home.

9.9

Camberley Manor has a Review Score of 9.9 (9.929) out of 10, based on 67 reviews in the last 2 years.
Over all time Camberley Manor has 152 reviews.

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Reviewer Connection to Camberley Manor
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Total of 152, showing 101-120
Review from Paul G (Son of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is always a difficult decision to put a parent into a nursing home, especially when they have always been there for you throughout your life. Unfortunately, my Mum was suffering and really needed full-time care, she had struggled valiantly for the past few years but it had all become too much.
We
looked at many Nursing homes, all well rated, some were surprising awful. So when we found Camberley Manor, it was more like a small luxury hotel with very caring and welcoming staff, who took the time to understand my Mum’s needs. It has been a difficult transition for my Mum, however, I must say the care is outstanding, nothing is too much trouble and my Mum looks better four weeks in than she did five years ago.
I have been particularly impressed with the staff, in particular, the Community development manager and the Unit manager assistance nurse, who have kept me up to date with Mum’s progress and truly care about how she is. I personally could not ask for more, being reassured that the whole team truly care for the residents.
Reply from Lloyd Kitchen, Community Development Manager at Camberley ManorThank you so much, we are extremely proud of what we do at Camberley Manor, Mum has settled in very well. Stay Safe.
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Review from P B (Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been here six months now and I love it! It is like my real home now; they are all my family.
Reply from Lloyd Kitchen, Community Development Manager at Camberley ManorThank you so much for your lovely comments. We love having you with us and you are absolutely a part of the TLC family!
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Review from M T (Husband of Resident) published on 19 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great place. The staff is wonderful. I would recommend this place.
Reply from Lloyd Kitchen, Community Development Manager at Camberley ManorThank you for such a lovely review. We really do pride ourselves on our "One team approach" and all staff and residents are considered as friends and family.
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Review from Linda M (Daughter-in-law of Resident) published on 9 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot praise the staff enough for looking after my mother-in-law. She needs constant encouragement to eat and drink and, if not for the staff, I truly believe she would not be with us now. They know how to encourage her and coax her into eating. The staff are amazing and keep us fully up-to-date with
my mother-in-law's progress and, working in a care home myself, I know how difficult it is in these difficult times. They deserve all the praise they can get, plus more. Well done to Camberley Manor.
Reply from Lloyd Kitchen, Community Development Manager at Camberley ManorThank you so much for such a lovely review. It is reviews like yours that make us even more proud to look after all of our lovely residents. We take pride in encouraging everyone to be as happy and healthy as we can.
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Review from Hazel V (Sister of Resident) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was moved from hospital to Camberley Manor in April in the early days of Covid-19, because of COVID we could not visit her, but the staff were great, so helpful and friendly whenever I telephoned. I loved being able to see the daily photos on the Camberley Manor Facebook Pages of the amazing
activities and all the fun. It was such a comfort to see my sister’s smiling face enjoying herself and in beautiful surroundings. During my sister’s final days, the staff were so caring and supportive. We were able to visit to be with her one last time. The staff were extremely professional, following all the required safeguards but also kind and considerate. I am so grateful that my sister was in Camberley Manor during her final illness, I am convinced that the care was second to none and that she could not have been in a better place.
Reply from Lloyd Kitchen, Community Development Manager at Camberley ManorHi Hazel
Thank you for such a wonderful review. We are very touched that you feel your sister would have not received better care elsewhere.
Our well-being team make sure everyone is happy and I am so glad you got to see all of this
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Review from Caroline T (Daughter of Resident) published on 20 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has Alzhiemers and experienced a quick decline over lockdown which resulted in her moving to Camberley Manor after a spell in hospital.
As a family we have looked after Mum but in our hearts, we knew Mum needed 24/7 specialist dementia care. Camberley Manor took mum in with open arms and us as
a family. Mum is thriving there, she looks 10 years younger and is having more fun than us.
Camberley Manor's communication with us has been outstanding. The staff have been brilliant, especially in the beginning he helped so much with the transition. We were welcomed with warmth by everyone who is involved with Mum's care, those I have met, and I am sure there are plenty more who we are yet to meet.
COVID makes visiting Mum difficult, she is still upset with us when we talk to her, however, I know she is having fun again! I have seen the pictures. Mum, prior to moving to Camberley Manor, was just existing at home, she is now living again. Thank you Camberley Manor.
Reply from Lloyd Kitchen, Community Development Manager at Camberley ManorHi Caroline
Thank you so much for such a lovely review of Camberley Manor. Mum really has settled in well here and is the life and soul of the home. Such a character. We will continue to ensure we provide amazing care and keep that smile we all love.
Kind Regards,
Lloyd.
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Review from Abbie F (Granddaughter of Resident) published on 12 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After moving my Nan (who has vascular dementia) into Camberley Manor at short notice, unexpectedly following a partial hip replacement and during COVID-19, I can safely say that I could not wish for anything more in a care home. The facilities are amazing compared to any other home I've viewed and it's
worth every penny. All of the staff have been incredible at helping her settle in over the past 5 weeks, encouraging her to participate in activities and updating me regularly. They've even been able to identify changes in her behaviour already and have gotten the GP involved straight away each time. I can't thank them enough and would recommend the home to anyone.
Reply from Lloyd Kitchen, Community Development Manager at Camberley ManorGood Morning Abbie.
Thank you so much for such positive feedback. We love being able to look after your Nan - she is such a character and makes us all smile daily. Hopefully, we can welcome you into the home in the not so distant future.
Kind Regards,
Lloyd
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Review from Kate (Daughter of Resident) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were always courteous, fun, respectful and welcoming, making the difficult decision to move my father into a care home that much easier to comes to terms with. The transition for my father was challenging at times but a necessity to ensure he remained safe and well cared for while on his dementia
journey. He was treated with care, dignity and respect and encouraged to participate in the numerous options of activities available to residents. As a family, we were always made to feel welcome and were included in decisions regarding his care. The support provided to us all was invaluable during his end of life care; in particular, the compassion shown by the entire team, including catering, nursing, management and the support staff demonstrates a team to be proud of and embodies the ethos of the entire care home.
Reply from LLoyd Kitchen, Community Development Manager at Camberley ManorHi Kate
Thank you so much for a lovely and positive review. I am so glad you see the compassion and support we show as a home, it is something we are hugely proud of. Please do let us know if we can support you further in any way

Kind Regards

LLoyd Kitchen
Community Development Manager
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Review from O A (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and nursing staff at Camberley Manor are exemplary. There are very few care homes who go so above and beyond in their duty of care to their residents. My relative has complex needs and is treated with kindness and compassion and her physical health is well taken care of. It is of great relief
that my relative is happy where she is and I have no anxieties about her needs being met. The staff are open and communicative and keep me updated. They are polite, helpful and professional and best of all find time to keep the residents happy. I am very grateful to the care and nursing staff.
Reply from LLoyd Kitchen, Community Development Manager at Camberley ManorHi O A,
Thank you so much for a lovely review. We are so proud of our home and we are always making sure we take the time to ensure happiness is a key priority for all residents. I am glad you are happy with what we do. We will always keep you updated as much as possible.
Kind Regards
LLoyd Kitchen
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Review from Lisa N (Daughter of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful care home, Dad is really poorly but seems to have perked up a little since residing there.
It looks more like a lovely hotel to what I expected of a care home.
Staff are very friendly and attentive to my father, also very informative when we call for an update.
Mum and I are ready to move
in.
We haven't seen Dad's room yet but this is clearly due to Covid 19 but we are sure it is just as lovely as the rest of the place. I have seen pictures on the website which are very impressive.
Reply from Lloyd Kitchen, Community Development Manager at Camberley ManorHi Lisa
Thank you so much for such a positive review, we absolutely love having Dad here, he is such a character!
We look forward to welcoming you officially into our home in the near future
Kind Regards
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Review from Adrian W (Son of Resident) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was moved to the care home from hospital during lockdown; which was an awful time as the family were unable to settle Mum into the home. The manger and his team have been fantastic at giving us regular emails and phone calls to update us about how mum is settling in and even arranged a couple
of video calls to mum. This was so lovely as it has been so hard not being able to see her. We are on their social media page and see lots of pictures of Mum smiling and doing various activities which are so varied. They have also had an opera singer and Scotsman playing the bagpipes to the residents outside of the home. The facilities and staff are second to none. We speak to Mum daily, and she’s always telling us about the amazing meals she has had and how lovely all the different staff that interact with her are. The home has a real homely feel, and Mum feels really settled, which we didn’t expect as she has vascular dementia, so gets very confused easily. Highly recommend this care home.
Reply from Lloyd Kitchen, Community Development Manager at Camberley ManorMany thanks for such a lovely review! Mum is a real character here, she is always so jolly and uplifting for the other residents.

We pride ourselves on our food and activities, at a time when our residents want to see their relatives we are doing all we can to keep spirits high!

Thanks again, looking forward to at some point inviting you into our lovely home for a coffee and cake.
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Review from Darren B (Son of Resident) published on 6 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to thank the staff at Camberley Manor for the way in which they handled the admission of Mum. Despite the extremely challenging circumstances in the current COVID-19 environment, the staff have made every effort to make Mum’s first few days fun and enjoyable. She seems to have settled
well, and I wanted to thank all the staff (and in particular one member) for all their kindness and the way in which they have made Mum feel really welcome.
Reply from LLoyd Kitchen, Community Development Manager at Camberley ManorHi Darren

Many thanks for this review. It is amazing to see Mum so settled and enjoying being a part of Camberley Manor. Such a character in the home.

We hugely pride ourselves on making everyone feel welcome and seeing Mum get stronger and stronger every day.

Kind Regards
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Review from Gavin (Grandson of Resident) published on 17 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad had to move into the home very quickly in March from a residential home. The service, support, friendliness and flexibility of the care services manager and all the staff was outstanding in what was a very emotional and stressful time. He has settled in extremely well and very quickly and
we cannot thank the team enough for helping him in his transition.
Thank you.
Reply from Lloyd Kitchen, Community Development Manager at Camberley ManorGood Morning
Many thanks for such a lovely review of our home. We are extremely happy that your Grandad has settled in, he certainly has fitted in very well, such a character! As a home, we pride ourselves on our care and customer service so having a review like this is a testament to the teams work.
Kind Regards
LLoyd
Community Development Manager
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Review from Ann D (Daughter of Resident) published on 9 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents have been resident at Camberley Manor for a year. The staff have always treated them with warmth, patience and empathy and my mother enjoyed the social events and made new friends. Sadly my mother's health took a turn for the worse in February and she was admitted to hospital. We brought
her home for the last few days of her life and the care provided by the carers and nurses was without parallel. She was treated with dignity and respect and nothing was too much trouble. All the staff from the wonderful management team to the carers, nurses, social team and the ancillary staff were amazing and so supportive of us during this traumatic time. They were especially wonderful to my father who struggles to understand what has happened. I find it difficult to put into words how much their support has meant to us. Their ongoing care of my father gives us great peace of mind. Thank you, Camberley Manor.
Reply from Lloyd Kitchen, Community Development Manager at Camberley ManorThank you so much for a lovely review of our home. We are absolutely proud of our care team and every team we have here. I am glad we were able to make your mother comfortable and of course, the continuing care we provide your father will always remain at the top of what we do. As always, if we can be of any help or support in any way, please do let us know.
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Review from Ali C (Daughter of Resident) published on 5 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had two weeks of respite care at Camberley Manor. It was a big step for us and quite emotional leaving her, but she was treated with care and respect and after two weeks left there feeling stronger and fitter. The staff were kind and considerate and nothing was too much trouble. Mum joined in
with many of the activities, the staff always made sure she was aware of them and looked after her when participating. She enjoyed them all. My dad visited every day and was always made very welcome, joining Mum for lunch on occasions. Mum would happily return there should the need arise. Thank you, Camberley Manor.
Reply from LLoyd Kitchen, Community Development Manager at Camberley ManorThank you so much for this lovely review. I am glad that Mum has left us feeling stronger and refreshed than before she came in for the respite. It means a lot to us knowing we have helped. We really do promote our values, Truth, Love, and Compassion.
Do let us know if we can be of any further help at all in the future
Kind Regards.
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Review from J W (Daughter of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I transferred our mother from another care home as we were very unhappy with her treatment. Whilst the cost is higher at Camberley Manor, we are delighted with her care and the lovely staff, who are always smiling with a keen sense of humour at this difficult time.
The hairdresser was
so patient with mum, whilst perming her hair, as she was very difficult. Thank you all so much.
Reply from Stephanie Sandifer, Community Development Manager at Camberley ManorThank so much for taking the time to write such a wonderful review for our team at Camberley Manor. I know you were going through a very unhappy time, myself and the team are delighted that you now feel very happy and reassured your Mum is being well cared for in our home. We strive to deliver the best care and attention to all our residents. I will have great pleasure in passing on your kind words to our team. Thank you once again.
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Review from Ann C (Daughter of Resident) published on 11 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After looking at four other homes for the elderly, I was very apprehensive about my mother going into a care home. However, as soon as I arrived at Camberley Manor, I knew I had found the right place. Clearly the home offers much comfort and excellent facilities but far more important than this are
the staff and how much they care. My mother’s stay at Camberley Manor was sadly short but during her time there, I had complete peace of mind that she was being well looked after both physically and emotionally. Nothing was too much trouble and as her needs increased so did the support she was given and always with warmth and compassion. I have no hesitation in highly recommending this home and I shall always feel grateful that my Mum was so well cared for at the end of her life.
Reply from Stephanie Sandifer, Community Development Manager at Camberley ManorThank you very much indeed for your kind and thoughtful words and for the time taken to review Camberley Manor. We are pleased to be able to pass on your appreciation and thanks to our team members. We strive to ensure that our teams deliver care with compassion and dignity and are pleased that your experience in requiring care offered the peace of mind that you sought. It was a privilege to be able to care for your mother.
With our thanks and kind regards,
The Team at Camberley Manor.
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Review from Jennifer H (Wife of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a significant decision to "relinquish" my caring role for 2 weeks - my husband is now physically and mentally frail after a working life of intense activity and sporting challenge and greatly loved by his whole family. My own professional life was called into play in my response to the care,
commitment and consistency offered by Camberley Manor and I was totally satisfied by level of care and particularly the empathy shown throughout his stay. We shall return for further support without reservation or hesitation.
Reply from Sarah Parkin, Home Manager at Camberley ManorThank you very much for the glowing review you have given us for the care we recently provided for your husband. We are delighted to know that it offered you and your husband the respite you were seeking and we are pleased to share this feedback with the teams in the home. We look forward to welcoming you again to Camberley Manor for your husbands returning stay with us.
Kind regards
The Manager and The Management Team
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Review from Constance J (Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been so lovely and welcoming.
Reply from Leanne Applewhite, Community Development Manager at Camberley ManorWe are so glad you are settling in and it is an absolute pleasure to have you here at Camberley Manor.
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Review from S B (Friend of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend moved into Camberley Manor back in November from another nursing home and the change in him has been wonderful. He seems so much happier and more relaxed which is so nice to see.
It's like an all-inclusive holiday, he even gets regular aromatherapy massages. I think everyone deserves to be
in a place like this.
Reply from Leanne Applewhite, Community Development Manager at Camberley ManorThank you so much for taking the time to leave us this review, and we are so pleased to hear both you and your friend like our home.
We look forward to seeing you on your next visit.
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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Camberley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 67 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Camberley Manor is calculated as follows: ( (747 Excellents x 5) + (46 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 798 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Camberley Manor is based on 67 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 67 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 23 hours ago

We offer bespoke nursing care, residential care and specialist care for people living with memory loss; care which is tailored to the individual's needs. We are huge believers in music to make people smile. We can help you understand the financial options, concerns and requirements which planning for care in later life involves. Please contact us, we would love to welcome you for a visit.

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Awards / Recognitions (22)

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Meet the Team (8)

Albert

Albert Joy

Job Title: Home Manager Joined: 2022

Albert Joy joined Camberley Manor in October 2022 as Care Services Manager, and has recently been promoted to Home Manager.


A qualified Registered Nurse since 2010, Albert completed his training in India and brings over eight years of diverse clinical experience across hospital and pre-hospital settings in India, Dubai, and the UK. He has a strong background in accident and emergency care and most recently served as a Deputy Charge Nurse within the NHS, where he further honed his clinical expertise and leadership capabilities.


Albert was drawn to the TLC Group by its commitment to creating an exceptional workplace and a cohesive team environment focused on delivering the highest standards of care to residents.

Millie

Millie Solley

Job Title: Care Services Manager Joined: 2026

Millie has recently re-joined our team here at Camberley Manor, after leaving previously, to work within another home in our group. She has worked in the care sector for over 40 years, having started work as an activities coordinator in her home country of Scotland. Her career then progressed into working as a care assistant and senior carer in hospitals and care homes.


Millie took a career break after having twins and studied for the Higher Social Care Programme in Edinburgh as a mature student. She was diagnosed with Dyslexia and took part in a programme for those over 40 in education. Ten years ago, Millie moved to England as a team leader and progressed to Care Services Manager and then a home manager.


Millie joined TLC Care in 2017 as Regional Support Manager, before progressing to Learning and Development Coach. We are excited for the year ahead, as she completes and strengthens our management team.

Cliff

Cliff Owens

Job Title: Hotel Services Manager Joined: 2025

Cliff pursued an early career in hospitality, starting as a chef within Intercontinental, Whitbread and Marriott International. Working his way up to Executive Chef, at the 650-bedroom Renaissance Hotel at Heathrow.


In time, Cliff moved into Food and Beverage Management at the Grosvenor Square Marriott, where he supported a 14-million-pound refurbishment for Maze by Gordon Ramsay. He then moved to the Twickenham Marriott, as Operations Manager, a unique new opening hotel attached to the iconic England Rugby Stadium.


Cliff quickly excelled to General Manager at Hendon, Ettington Park, Brands Hatch and Woodlands Park.


After COVID and for the past three years, he has been the Hospitality Manager at another private luxury Care home.
Cliff is dedicated to delivering outstanding service across all areas of the home, always keeping the needs and wellbeing of residents at the heart of everything he does.

Amber

Amber Luscombe

Job Title: Business Development Manager Joined: 2025

Amber joined the Camberley Manor team in November, bringing with her five years of experience in the private care sector. Specialising in administrative operations, sales enquiries, and customer service, she is dedicated to delivering exceptional support to residents and families. She has a genuine passion for building meaningful relationships and is committed to delivering excellence in every aspect of service.


Before entering the care sector, Amber spent twelve years as a Senior Manager for one of the UK’s largest retailers, where she developed extensive leadership, organisational, and customer-focused skills. Her diverse background and dedication to high-quality service make her a valuable addition to the Camberley Manor team.

Salika

Salika Handi

Job Title: Finance and HR Manager Joined: 2023

Salika Handi is an accomplished Finance and HR Manager with over 15 years of international experience spanning the banking and hospitality sectors in the UK, Qatar, and Sri Lanka. Her career includes notable positions at globally recognised organisations such as HSBC, Qatar Airways, and Hertfordshire Council, where she developed a strong foundation in financial management and service excellence.


Salika holds dual Master’s degrees—an MBA from Kingston University and an MBS from the University of Colombo—bringing a robust academic background to complement her practical expertise.


Since joining TLC in December 2023, Salika has played a key role in ensuring the smooth and efficient operation of both finance and HR functions. Her passion for resident well-being and her commitment to delivering exceptional service are reflected in her approach to supporting not only residents, but also their families and visitors.


Salika’s dedication to fostering a warm, inclusive, and compassionate environment is a true embodiment of TLC’s values of Truth, Love, and Compassion, which she brings to life in every aspect of her work.

Dimpal

Dimpal Gadher

Job Title: Office Manager Joined: 2022

Dimpal joined TLC in May 2022 as Head Housekeeper at Camberley Manor and quickly distinguished herself through her dedication, professionalism, and passion for providing exceptional service. Thanks to the supportive environment at TLC, she embraced opportunities for growth and development, earning recognition as an Onboarding Champion, Manual Handling Champion, and Engagement Champion.


In April 2023, Dimpal transitioned into the role of Admin Assistant and has since been promoted to Office Manager. In this role, she plays a vital part in the day-to-day running of the home, fostering strong relationships with residents’ families and ensuring a warm, welcoming atmosphere.


Dimpal takes great pride in creating meaningful connections with those around her and is deeply committed to the values of care and compassion that define Camberley Manor. Outside of work, she enjoys listening to Bollywood music and spending quality time with her family.

Lewis

Lewis Biggs

Job Title: Head Chef Joined: 2025

Lewis has over a decade of experience, working on the front line in the Kitchen. He has also joined us from the private care sector, and we are excited to witness and taste his culinary skills. 

Crystal

Crystal Degracia

Job Title: Customer Service Supervisor Joined: 2024

Crystal joined Camberley Manor Care Home on June 10, 2024, as a Customer Service Supervisor, taking a lead on role modelling an outstanding customer experience across all areas of the business; delivering exceptional customer service and proactively addressing customer feedback with effecting communication and resolution.


What I enjoy most is the opportunity to make a positive impact on both residents and their families. It’s incredibly fulfilling to be part of a team that provides not just care, but a supportive and compassionate environment where residents can feel valued, safe, and comfortable. I take great pride in ensuring that all aspects of the care home experience, from communication to service delivery, are handled with the utmost professionalism and empathy. Being able to listen to residents and their families, addressing their concerns, and helping create a warm, welcoming atmosphere is very rewarding.

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