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Camberley Manor

130 Deepcut Bridge Road, Deepcut, Camberley, Surrey GU16 6SJ
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Camberley Manor is a first-class care home for our loved ones and couldn't wish for a better placeKim A(Daughter of Resident/Service User)
Camberley Manor, Camberley
The care home is absolutely wonderful, with activities daily tailored for individual needsSandra H(Respite Resident/Service User)
Camberley Manor, Camberley
Camberley Manor, Camberley

Nestled in the heart of Surrey Heath, Camberley Manor provides exceptional residential, nursing and dementia care in a luxurious and welcoming setting. The experienced and compassionate team strives to make a meaningful difference to the lives of residents and their families.

Part of the award-winning TLC Care Group, the home is committed to delivering care that is built on truth, love and compassion. These core values underpin every aspect of daily...  

Care Provided by Camberley Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Accreditations

  •  The National Dementia Care Accreditation Scheme (NaDCAS)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,750From £1,925
Residential Dementia CareFrom £1,850From £2,220
Nursing CareFrom £1,900From £2,220
Nursing Dementia CareFrom £1,950From £2,310

Our weekly fees are tailored to individual needs and requirements, ensuring the best personalised care and services. All fees are subject to an individual pre-admission assessment and any respite stay, is charged with a 10% uplift, on top of the basic weekly fee.

For detailed information about inclusions and current offers, please feel free to contact us directly, we’d be happy to assist you!

Contact Camberley Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Albert Joy(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Welcome to visit the home at any time between the hours of 8 am and 10 pm

Parking

  • Camberley Manor has its own private car park for visitors to the home.

Camberley Manor Reviews (173)

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10

Camberley Manor has a Review Score of 10 (9.958) out of 10, based on 76 reviews in the last 2 years. Over all time Camberley Manor has 173 reviews.

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Review from Kim P (Daughter of Resident) published on 22 July 2024 Submitted via Website
Overall Experience

Mum has been in Camberley Manor for over a month now! All the Carers and staff are familiar with Mum and her needs already. I have found all the staff extremely professional and caring! Lots of activities to keep Mum interested. I would highly recommend the home to others!

Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor

Thank you for your lovely review. We are so pleased you are happy with the care Mum is receiving and we love having her as part of the Camberley Manor family. I will ensure your kind words are shared with the team.

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Review from S B (Daughter of Resident) published on 5 July 2024 Submitted via Website
Overall Experience

My mum came to Camberley Manor for urgent respite care and this was her first experience of a care home. She loved it here and could not fault the care she received. She was warmly welcomed and treated with kindness and respect. I wouldn't hesitate to recommend Camberley Manor to others.

Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor

Thank you for your kind words and feedback on the care your mum has received since joining our home. We are so pleased she decided to stay on and we look forward to watching her continue to enjoy life at Camberley Manor. We will share your lovely comments with the team.

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Review from Ken C (Husband of Resident) published on 31 May 2024 Submitted via Postal Card
Overall Experience

The Manor made the transfer from the hospital to a care home very smooth and helped the family with what was a very difficult time. Every effort has been made to help my wife settle in and enjoy her surroundings. The staff could not be more helpful and always make the family and visitors welcome.

Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor

Thank you Ken for your kind feedback about your experience in our home and it is lovely to hear our team delivered exceptional care. We will ensure this is shared with our team members involved in your wife's care.

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Review from E B (Daughter of Resident) published on 30 May 2024 Submitted via Website
Overall Experience
Staff on the front desk are always chatty and friendly and give a very warm welcome when I visit.
Management has always been approachable and has helped to sort out any hiccups that have occurred with my mother's care.
The welfare team provides a varied and busy timetable of appropriate activities and they always encourage my mother to take an active part. The trips out have been most enjoyable and I’ve always been happy to assist.
The managers and staff who organised the tea party for my mother’s 100th birthday went above and beyond, I was very grateful for their dedication.
My main concern is the lack of care staff at busy times of the day,( mornings) when residents need most assistance. I feel that this is an issue for management as the care staff do their best to cover all bases. My observation has been that on occasion my mother has remained in her nighty until late morning and there are too few staff to help residents, who need it, use the toilet.

Trust this review is helpful.

Reply from Girlie Braga, Manger at Camberley Manor

Thank you for your comments which we very much value and appreciate. As discussed and consequently resolved during our recent care review for your mother, we addressed your feedback and have a solution in place that you are happy with. We look forward to continuing to work with you in the future to ensure we are achieving excellence in our levels of care.

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Review from Barbara W (Daughter of Resident) published on 23 May 2024 Submitted via Website
Overall Experience

Mum has been at Camberley Manor Care Home since March 2024, her care has been fantastic and made her life so much better, she's made lots of friends and joined in the numerous activities they provide, whenever I see her, which is at least three times a week, all of the staff are so friendly and are always willing to help in any way they can.

Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor

Thank you for your kind feedback, Barbara. We are delighted you are pleased with the care provided for Mum since she joined the home.

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Review from Beverley C (Daughter of Resident) published on 22 May 2024 Submitted via Website
Overall Experience

My mother has been staying as a respite resident but may have to stay permanently. I saw a few care homes whilst looking for the right care for my mum. Camberley Manor lives up to its name luxury. The staff are amazing and attentive from the office staff, laundry, cleaners, chefs, hairdresser, carers and nurses. I have no concerns leaving my mum when I visit and know she is getting the very best care and support. The gardens are lovely and the bistro is lovely to take mum for a coffee. Camberley Manor provide activities for the residents and are great at trying to get the residents to participate. I always feel very welcome when I arrive and the whole place gives off a warm happy atmosphere in what could be a very challenging environment at times I’m sure. My mum seems very settled with her environment and with the staff and if I had to go into care I would want Camberley Manor to be the place I go to, can’t thank the staff enough.

Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor

Hi Beverley, Thank you so much for taking the time to leave feedback on your experience of Camberley Manor. It is heartwarming to read your kind review and we will ensure this is shared with team members involved in your Mum's care.

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Review from Penny B (Daughter of Resident) published on 13 February 2024 Submitted via Website
Overall Experience

Mum has been a resident at Camberley Manor for over two years and her dementia has progressively become more challenging. Throughout all of this the staff have cared for her with professionalism (nursing care and everyday care) and compassion and have given her a home where she can feel loved and safe. The staff have the capacity to see beyond the dementia and recognise and value the person underneath.

Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor

Penny, thank you for your kind review. We are so pleased to know you are happy with the care your Mum has received since joining our home. We will ensure your lovely feedback is shared with the team and Mum's key workers.

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Review from Debbie C (Daughter of Resident) published on 31 January 2024 Submitted via Website
Overall Experience
My mother has been here for nearly a year and on Friday the staff organised a surprise birthday for her.
I cannot thank them enough, they went over and above in every aspect.
Decorations, entertainment, food and drink.
They certainly made it a memorable afternoon.

I cannot recommend Camberley Manor enough it feels like a 5* hotel and I am so grateful my mother is there.

Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor

Thank you for taking the time to leave a review for Camberley Manor. We are so pleased to hear you are pleased with the care we are providing for Mum since she joined us. Her birthday celebrations were certainly memorable and we were delighted to throw her such a fitting party! We have shared your kind words with the team.

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Review from Mike H (Son of Resident) published on 15 December 2023 Submitted via Website
Overall Experience
My brother and I have been delighted with Camberley Manor since our 97-year-old father moved in at the start of November.
All of the staff are unfailingly helpful and cheerful. The care staff deal with his various issues - medication, mobility, hearing, comprehension, etc - with great attention and understanding. They work hard to improve his quality of life by getting him out of his room and involved with activities.

We are pleased to give the home the high recommendation it deserves.

Reply from Jutta Staude, Manager at Camberley Manor
Thank you so much for the lovely feedback, it is great to see how happy you are with your dad's care. I will make sure to share your comments with the team, as they will be delighted with your praise.

Thank you.

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Review from Rosa G (Daughter of Resident) published on 4 October 2023 Submitted via Website
Overall Experience

My Dad stayed at Camberley Manor to rehabilitate after a long stay in hospital where he was bed-bound. The booking in process from being shown around to the transfer from the hospital went very smoothly. The facilities at Camberley Manor are exceptional: his room was light, airy and spacious with a tv and en-suite. The level of care provided is of a very high standard with safety measures such as sensor mats to prevent falls in place. All staff are very caring, positive, kind and helpful. The Physio worked wonders on my Dad’s mobility. He was unable to walk without falling the first few days and left walking with a stick so he made a massive improvement in 6 weeks. The outdoor facilities are amazing. There are gorgeous gardens in which to relax, BBQs, a fish pond, crazy golf and more. There are daily fun activities for all residents to participate in some of which my dad did and thoroughly enjoyed especially The Gardening Club and the Quizzes. I cannot recommend Camberley Manor highly enough.

Reply from Mario Marzolini, Community Development Manager at Camberley Manor

Thank you for such wonderful feedback regarding your Father's stay with us. It was a pleasure to have him with us and we are delighted to hear how the in-home services here supported his improved mobility and confidence. Positive feedback helps to ensure we recognise our team members doing an amazing job supporting our residents.

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Review from J E (Resident / Service User) published on 18 September 2023 Submitted via Website
Overall Experience
I have been here for over 7 months and I now consider Camberley Manor my new home. The staff are fabulous and so caring. The respect I am given is exactly what I would expect from the TLC Care group. I’m made to feel independent whilst having the support if I need it.
The food is lovely and the well-being girls work so hard, the entertainment is such fun.

All the staff are helpful and nothing is too much trouble. so helpful in the moving-in process and the unit manager is incredibly helpful.

Reply from Jutta Staude, Manager at Camberley Manor

Thank you so much for this lovely feedback, I was delighted to read how happy you are with our service at Camberley Manor.

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Review from Neil S (Son of Resident) published on 5 September 2023 Submitted via Website
Overall Experience

My mother stayed at Camberley Manor for about 20 months until she recently passed away. She had quite bad dementia for the last 6-9 months and was bed-bound for about the last 3 months. In all her time at Camberley Manor, I found the care to be first-rate, the staff to be caring and attentive, and the communication excellent. The best recommendation I could give is that, if I needed to go into a care home someday, I would not hesitate in considering Camberley Manor as an option.

Reply from Mario Marzolini, Community Development Manager at Camberley Manor
Dear Neil,

Thank you so much for your kind words. It was our pleasure and honour to support your mother here at Camberley Manor. We strive to provide the best care we can and we are so happy you were more than satisfied with what we tried to achieve.

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Review from Sue C (Niece of Resident) published on 14 June 2023 Submitted via Postal Card
Overall Experience
Towards the end of February, my aunt arrived at Camberley Manor Care Home and has settled well into this lovely establishment, set in beautiful surroundings. At all times when visiting, my sister and I note the great care and consideration of all the team on Clover ward. They treat our aunt, all the residents and families with respect and it is such a pleasure to visit and be greeted so warmly.

I am impressed with the communication from the nurse managers on the ward, always keeping us informed of any issues. It has been such a relief to find such a great home for her knowing she is well looked after in all respects. Thank you.

Reply from Mario Marzolini, Community Development Manager at Camberley Manor
Dear Sue,

Many thanks for your kind words. We strive to make sure Camberley Manor ensures our resident's journey is one of respect, dignity and care. It means a lot when the family notice. Thank you.

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Review from L T (Daughter-in-law of Resident) published on 19 May 2023 Submitted via Postal Card
Overall Experience

Lovely and warm and clean. Staff are exceptionally friendly and attentive, nothing is too much trouble. They give us peace of mind.

Reply from Mario Marzolini, Community Development Manager at Camberley Manor

Thank you for your kind words. It's feedback like this that helps us continue to grow and provide outstanding care to our residents.

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Review from S A (Granddaughter of Resident) published on 23 December 2022 Submitted via Website
Overall Experience

The service we as a family received, was outstanding. It exceeded our expectations of a typical care home. The management team bent over backwards to accommodate the needs of my grandma and get her out of hospital and settled, incredibly quickly. They continued to support us as a family, throughout her stay. The nursing team who cared for my grandma were attentive, knowledgeable, kind and empathic. We knew she was in the best care and this provided us as a family with enormous relief. The home itself is immaculately presented, well maintained and provides a clean attractive hotel like feel, for those who both live there and visit. My grandma was never keen on going into a care home, but when she viewed Camberley Manor, she immediately liked the place, its atmosphere, its facilities and the friendly, gentle staff who work there. I can't recommend Camberley Manor highly enough. We will be forever grateful to the whole team who cared for my grandma so well.

Reply from Mario Marzolini, Business Development Manager at Camberley Manor

Thank you so much for your kind words. It was an honour and pleasure to support you all and especially to have our wonderful team look after your grandma. Your thanks will be passed onto the team.

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Review from Lisa B (Daughter of Resident) published on 6 December 2022 Submitted via Postal Card
Overall Experience

Camberley Manor is a very relaxed and caring place to be when visiting. I am sure it is for the residents too! It feels like nothing is too much trouble. It has a lovely, cosy and inviting atmosphere. Friendly and welcoming. Compassionate and caring. It is decorated in warm and cosy shades, bright and light. Everywhere looks new and is very clean.

Reply from Sarah Carroll, Manager at Camberley Manor

Thank you for your lovely, kind words. We are very lucky here at Camberley Manor to have the facilities and the team to continue to provide excellent care for our residents.

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Review from Steve B (Son of Resident) published on 30 November 2022 Submitted via Website
Overall Experience

Although Mum has only moved into the home this month, it has been evident to me, from the few visits I have made, how attentive and available all the staff are. The building and gardens are also maintained to a high standard, and the quality of the food provided is also very good.

Reply from Sarah Carroll, Manager at Camberley Manor

Thank you, Steve, for some lovely feedback. We are immensely proud of our team here at Camberley Manor and the continued care they give to our residents. Your feedback really does mean alot to us all here at Camberley. Take care.

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Review from D C (Daughter-in-law of Resident) published on 15 November 2022 Submitted via Postal Card
Overall Experience

We had a very good feeling when we went for our first visit, everyone was so friendly. My father-in-law has settled in so well and I can't thank the staff enough for everything they do for him.

Reply from Sarah Carroll, Manager at Camberley Manor

Thank you for your lovely feedback. I'm so glad that Dad has settled well and we will continue to provide outstanding care for him going forward.

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Review from T C (Sister of Resident) published on 15 November 2022 Submitted via Postal Card
Overall Experience

We, as a family, are so impressed with Camberley Manor Care Home. No one ever wants to be in a position where they have to put a loved one in a care home. We are so grateful that the transition has been so smooth and, of course, that's down to the wonderful team of carers and staff that you have.

Reply from Sarah Carroll, Manager at Camberley Manor

Thank you for your lovely feedback, we appreciate your comments about our wonderful staff here at Camberley Manor. We will continue working at a high standard for your father.

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Review from C T (Sister of Resident) published on 11 April 2022 Submitted via Postal Card
Overall Experience

The staff at the home are extremely attentive and helpful. It couldn't be any better. The home is always very clean and well maintained.

Reply from Mario Marzolini, Business Development Manager at Camberley Manor

Thank you so much for your kind words, the team here work hard to provide an ideal environment for our residents and families. It means a lot when a family member is happy.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 August 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (51) & Events (17)

News
  • 30 Jul 2026

    Our residents recently enjoyed a delightful afternoon out at Squire's Garden Centre in Woking, where there was plenty to see, explore, and enjoy. The trip gave everyone the opportunity to...

  • 30 Jul 2026

    There was plenty of energy, laughter, and a splash of 80s nostalgia at Camberley Manor as we celebrated National Physical Fitness Day with our very own 80s Sports Day! Residents...

  • 30 Jul 2026

    This week at Camberley Manor, we celebrated Bee Happy, Bee Healthy Week by focusing on the important connection between health and happiness. Our residents and team enjoyed a variety of...

Upcoming Events
  • 31 Jul 2026Organiser: Camberley Manor
  • 06 Aug 2026Organiser: Camberley Manor
  • 12 Aug 2026Organiser: Camberley Manor

Awards / Recognitions (23)

  • 30 Jan 2026Recipient: TLC Care Ltd
  • 19 Jun 2025Recipient: TLC Care Ltd
  • 31 Jan 2025Recipient: TLC Care Ltd

Accreditations

Meet the Team (9)

Albert Joy
Albert JoyJob Title:Home ManagerJoined: 2022

Albert Joy joined Camberley Manor in October 2022 as Care Services Manager and has recently been promoted to Home Manager.

A qualified Registered Nurse since 2010, Albert completed his training in India and brings over eight years of diverse clinical experience across hospital and pre-hospital settings in India, Dubai, and the UK. He has a strong background in accident and emergency care and most recently served as a Deputy Charge Nurse within the NHS, where he further honed his clinical expertise and leadership capabilities.

Albert was drawn to the TLC Group by its commitment to creating an exceptional workplace and a cohesive team environment focused on delivering the highest standards of care to residents.

Emily Burr
Emily BurrJob Title:Care Services ManagerJoined: 2026

After graduating with a BSc (Hons) in Adult Nursing, Emily began her career within the NHS on a Respiratory ward, before moving to an Acute Dependency Unit. Emily then progressed to the role of Sister, leading the care of respiratory step-down patients during the Covid-19 pandemic.

Driven by a passion for education and workforce development, she transitioned into higher education at the University of Surrey, where she recently worked as an Adult Nursing Lecturer. Here, she completed a Postgraduate Certificate in Education for Healthcare Professionals. During her time at the University, Emily led the Year One Nursing Curriculum for Adult Nursing and was the lead for Objective Structured Clinical Examinations (OSCEs), helping to prepare the next generation of nurses for clinical practice.

Alongside Emily's academic role, she maintained her clinical practice as a Bank Registered Nurse at Camberley Manor Care Home, strengthening her connection to the care home sector - a setting where her healthcare journey first began as a Care Assistant, while studying for her nursing degree. Emily is now proud to have returned to Camberley Manor as Care Services Manager, bringing together her experience in clinical leadership, education, and person-centred care to support both residents and colleagues in delivering outstanding care.

Amber Luscombe
Amber LuscombeJob Title:Business Development ManagerJoined: 2025

Amber joined the Camberley Manor team in November, bringing with her five years of experience in the private care sector. Specialising in administrative operations, sales enquiries, and customer service, she is dedicated to delivering exceptional support to residents and families. She has a genuine passion for building meaningful relationships and is committed to delivering excellence in every aspect of service.

Before entering the care sector, Amber spent twelve years as a Senior Manager for one of the UK’s largest retailers, where she developed extensive leadership, organisational, and customer-focused skills. Her diverse background and dedication to high-quality service make her a valuable addition to the Camberley Manor team.

Cliff Owens
Cliff OwensJob Title:Hotel Services ManagerJoined: 2025

Cliff pursued an early career in hospitality, starting as a chef within Intercontinental, Whitbread and Marriott International. Working his way up to Executive Chef, at the 650-bedroom Renaissance Hotel at Heathrow.

In time, Cliff moved into Food and Beverage Management at the Grosvenor Square Marriott, where he supported a 14-million-pound refurbishment for Maze by Gordon Ramsay. He then moved to the Twickenham Marriott, as Operations Manager, a unique new opening hotel attached to the iconic England Rugby Stadium.

Cliff quickly excelled to General Manager at Hendon, Ettington Park, Brands Hatch and Woodlands Park.

After COVID and for the past three years, he has been the Hospitality Manager at another private luxury Care home.

Cliff is dedicated to delivering outstanding service across all areas of the home, always keeping the needs and wellbeing of residents at the heart of everything he does.

Salika Handi
Salika HandiJob Title:Business Support ManagerJoined: 2023

Salika Handi is an accomplished Finance and HR Manager with over 15 years of international experience spanning the banking and hospitality sectors in the UK, Qatar, and Sri Lanka. Her career includes notable positions at globally recognised organisations such as HSBC, Qatar Airways, and Hertfordshire Council, where she developed a strong foundation in financial management and service excellence.

Salika holds dual Master’s degrees—an MBA from Kingston University and an MBS from the University of Colombo—bringing a robust academic background to complement her practical expertise.

Since joining TLC in December 2023, Salika has played a key role in ensuring the smooth and efficient operation of both finance and HR functions. Her passion for resident well-being and her commitment to delivering exceptional service are reflected in her approach to supporting not only residents, but also their families and visitors.

Salika’s dedication to fostering a warm, inclusive, and compassionate environment is a true embodiment of TLC’s values of Truth, Love, and Compassion, which she brings to life in every aspect of her work.

Dimpal Gadher
Dimpal GadherJob Title:Office ManagerJoined: 2022

Dimpal joined TLC in May 2022 as Head Housekeeper at Camberley Manor and quickly distinguished herself through her dedication, professionalism, and passion for providing exceptional service. Thanks to the supportive environment at TLC, she embraced opportunities for growth and development, earning recognition as an Onboarding Champion, Manual Handling Champion, and Engagement Champion.

In April 2023, Dimpal transitioned into the role of Admin Assistant and has since been promoted to Office Manager. In this role, she plays a vital part in the day-to-day running of the home, fostering strong relationships with residents’ families and ensuring a warm, welcoming atmosphere.

Dimpal takes great pride in creating meaningful connections with those around her and is deeply committed to the values of care and compassion that define Camberley Manor. Outside of work, she enjoys listening to Bollywood music and spending quality time with her family.

Lewis Biggs
Lewis BiggsJob Title:Head ChefJoined: 2025

Lewis has over a decade of experience, working on the front line in the Kitchen. He has also joined us from the private care sector, and we are excited to witness and taste his culinary skills.

Hannah Andrews
Hannah AndrewsJob Title:Wellbeing LeadJoined: 2026

Hannah is delighted to be joining the team in her new role as Wellbeing Lead. Before coming to Camberley Manor, Hannah worked in Extra Care and the community as an Independent Living Team Leader, where she gained experience supporting people to live independently and achieve their goals. During this time, Hannah also studied for and achieved her Level 5 Leadership in Adult Care qualification.

Outside of work, Hannah enjoys paddleboarding during the summer months, whenever the weather allows. She loves coffee and a good chat, and is looking forward to getting to know all our residents, families and friends over the coming months.

Crystal Degracia
Crystal DegraciaJob Title:Customer Service SupervisorJoined: 2024

Crystal joined Camberley Manor Care Home on June 10, 2024, as a Customer Service Supervisor, taking a lead on role modelling an outstanding customer experience across all areas of the business; delivering exceptional customer service and proactively addressing customer feedback with effecting communication and resolution.

What I enjoy most is the opportunity to make a positive impact on both residents and their families. It’s incredibly fulfilling to be part of a team that provides not just care, but a supportive and compassionate environment where residents can feel valued, safe, and comfortable. I take great pride in ensuring that all aspects of the care home experience, from communication to service delivery, are handled with the utmost professionalism and empathy. Being able to listen to residents and their families, addressing their concerns, and helping create a warm, welcoming atmosphere is very rewarding.

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