Submit a Review for Barchester Kingsland House Care Home
Kingsland Close, off Middle Road, Shoreham-by-Sea, BN43 6LT
View full details of Barchester Kingsland House Care HomeLatest Reviews for Barchester Kingsland House Care Home
09 January 2026
Am rather disabled and have found staff amazingly accommodating in this respect. Plenty of tolerance also. Building lovely and clean always plenty of activities to join in with. Lovely venue & staff cannot find fault with anything.
11 December 2025
My mother has been a resident since September 2025. The service and care provided to her has been excellent on all levels - medical, dietary, cleanliness, personal care and attention. I am extremely happy wtih the home and feel it has provided my mother better health and quality of life.
23 October 2025
From the moment we walked into Kingsland for a visit with mum the staff were friendly and attentive, whilst being considerate and respectful of mum's apprehension.
Mum stayed for a 4 week respite after a fall. She was able to bring home comforts for her room including some of her own artwork. My
sisters and I have been trying to support and encourage mum to paint again without much success. Kingsland staff have enabled mum to enjoy to paint again, much to mum's (and our) delight.
Mum has loved the company of the other residents in the home and enjoyed jokes and laughs with the staff too. It has been a pleasure to see the mum we know and love to come out again. We can visit at anytime during the day and early evening, and even stay for a bite to eat if we choose to.
We are very grateful for the kindness and care the staff at Kingsland have shown us all. Thank you.
16 September 2025
i used to volunteer at this beautiful care home it was the best experiences to have being able to volunteer @this amazing care home. meet amazing staff and family members and all the lovely residents.
i so wish i could come back and volunteer at this amazing care home again you will never ever
find another care home like this Kingsland house care home.
28 August 2025
My mum had to go into respite care while my dad needed to have urgent treatment and so glad we chose Kingsland house. The personalised care they gave her was excellent and we couldn't fault a thing. We were all very apprehensive about her going into care but would not hesitate if she ever needed it
again in the future. All the staff were just wonderful, the food was superb & the home is beautifully decorated. We would highly recommend
23 June 2025
The admin assistant was really helpful enabling a quick and unexpected placement. All the staff are exemplary; caring, respectful and friendly. Excellent choice of activities. The Home made a difficult time as easy as possible.
21 May 2025
All staff very helpful prior to mum moving in, only first 24 hours for mum in Kingsland House. Nothing is too much trouble. The VE Day party was lovely and the food delicious, everyone doing their best to get mum settled.
29 November 2024
I cannot fault the care home.
25 November 2024
I can highly recommend this beautiful home. My mother has settled in very well. The manager and two staff members who are at front of house are so accommodating with whatever we ask for our mother. The whole team from carers, nurses, cleaners, kitchen, activities and maintenance men are absolutely
amazing. Always greeted with a smile where ever you are in the home. You are all a credit working for Barchester Kingsland House Care Home.
12 November 2024
Lack of security where belongings in own room is concerned. Sometimes understaffed at night time, this causes anxiety for personal safety.
07 November 2024
Mum stayed at Barchester Kingsland House Care Home for two weeks in the summer so that our family could have a holiday together. She needed a nursing home due to having insulin. We found all members of staff kind, knowledgeable and couldn't do enough in settling Mum in as this was the first time she
had been away from us.
She joined in the daily activities that were varied and due to her enjoying this, I have been able to find different day centres that we will be starting soon.
The food was plentiful, varied and nutritious and my auntie was able to have lunch with her sister a couple of times.
I thoroughly recommend Kingsland House and have already booked Mum in again for over New Year.
11 October 2024
I highly rate this care home. The staff are brilliant, always willing to greet you with a warm reception, nothing is too much trouble. I feel at ease Mum is being looked after in pleasant surroundings.
17 September 2024
Very satisfactory. All boxes ticked. Staff welcoming and attentive. Mum seems to have enjoyed her stay and we will use Barchester Kingsland House Care Home again.
09 September 2024
Lovely home, very friendly and caring staff. Clean and comfortable rooms. My friend is very happy there and enjoying the family feel. Would definitely recommend.
02 September 2024
My father has been in the care of Barchester Kingsland House Care Home for the last four years. Recently, his Alzheimer's became worse and it was agreed that he be moved to the secure dementia unit. The manager has made this transition as comfortable as possible. She moved him to a newly decorated
and carpeted room. The care my father has received has always been caring and friendly. The manager is a professional and approachable manager. A special shout out for the senior carer on the Adur Unit who has a special bond with Dad and always brings a smile to his face.
02 September 2024
Really nice to see when we come to visit Dad we now get a choice of tea and coffee. Also, the bonus of cake or biscuits. They used to be cleared away before we arrived previously.
Also, just wanted to say all staff in Memory Lane are just lovely.
Many thanks
30 July 2024
Every time I come to see Mum, greeted by nice staff. Very polite and caring. Beverages and cakes available to residents as well as guests.
Cannot write a bad word.
17 June 2024
I enjoyed loving care and understanding.
07 June 2024
How people are still rating this home well is beyond me and I hope that nobody experiences the same pain and suffering my nan and family did at the hands of this home.
No pain relief was given in the first month there. Nan was left in a dark room, not washed for days, the room was not cleaned
because the staff didn’t like going in Nan's room because she ‘shouted’- staff obviously need training in what Lewy body dementia is. Manual handling is awful, staff turnover is beyond a joke and the manager, well, rude and obnoxious. Unprofessional staff, no response to bells being rang, we waited 35 minutes (that included 3 prompts from myself) for someone to come and help with Nan. The day Nan died we were not even offered a cup of tea. I could go on with many different examples of failings from this home.
Would not recommend this home to anyone as would not want anyone else to go through what we did. Sold the dream and unfortunately, we lived a nightmare.
20 May 2024
My father entered Barchester Kingsland House Care Home in November 2023 following a stroke the previous August and a period in NHS hospitals. He was unable to walk and regretted losing his independence. Kingsland made him welcome and his room was light and sunny, although 'tight' for manoeuvring a
hoist and wheelchair. We appreciated Kingsland redecorating part of the room and supplying an electric air mattress. Initially, Dad complained of delays between calling for assistance and it arriving but he slept and hallucinated a great deal and it was difficult to separate his imaginings from reality. Dad had limited control of his limbs and I believe, minor cuts and bruises resulting from this were dealt with properly by the staff. Both food and activities were of a good standard but as Dad declined, he could participate less and less in both. The admin staff, nurses and care assistants were all friendly and communicative, gave very supportive help to Dad and gave good feedback about Dad and how his care could be improved. Overall, my sister and I were very pleased with the care Dad received at Kingsland and would like to thank the staff involved. Dad died on 24th April 2024.
Latest Reviews for Barchester Kingsland House Care Home
09 January 2026
Am rather disabled and have found staff amazingly accommodating in this respect. Plenty of tolerance also. Building lovely and clean always plenty of activities to join in with. Lovely venue & staff cannot find fault with anything.
11 December 2025
My mother has been a resident since September 2025. The service and care provided to her has been excellent on all levels - medical, dietary, cleanliness, personal care and attention. I am extremely happy wtih the home and feel it has provided my mother better health and quality of life.
23 October 2025
From the moment we walked into Kingsland for a visit with mum the staff were friendly and attentive, whilst being considerate and respectful of mum's apprehension.
Mum stayed for a 4 week respite after a fall. She was able to bring home comforts for her room including some of her own artwork. My
sisters and I have been trying to support and encourage mum to paint again without much success. Kingsland staff have enabled mum to enjoy to paint again, much to mum's (and our) delight.
Mum has loved the company of the other residents in the home and enjoyed jokes and laughs with the staff too. It has been a pleasure to see the mum we know and love to come out again. We can visit at anytime during the day and early evening, and even stay for a bite to eat if we choose to.
We are very grateful for the kindness and care the staff at Kingsland have shown us all. Thank you.
16 September 2025
i used to volunteer at this beautiful care home it was the best experiences to have being able to volunteer @this amazing care home. meet amazing staff and family members and all the lovely residents.
i so wish i could come back and volunteer at this amazing care home again you will never ever
find another care home like this Kingsland house care home.
28 August 2025
My mum had to go into respite care while my dad needed to have urgent treatment and so glad we chose Kingsland house. The personalised care they gave her was excellent and we couldn't fault a thing. We were all very apprehensive about her going into care but would not hesitate if she ever needed it
again in the future. All the staff were just wonderful, the food was superb & the home is beautifully decorated. We would highly recommend
23 June 2025
The admin assistant was really helpful enabling a quick and unexpected placement. All the staff are exemplary; caring, respectful and friendly. Excellent choice of activities. The Home made a difficult time as easy as possible.
21 May 2025
All staff very helpful prior to mum moving in, only first 24 hours for mum in Kingsland House. Nothing is too much trouble. The VE Day party was lovely and the food delicious, everyone doing their best to get mum settled.
29 November 2024
I cannot fault the care home.
25 November 2024
I can highly recommend this beautiful home. My mother has settled in very well. The manager and two staff members who are at front of house are so accommodating with whatever we ask for our mother. The whole team from carers, nurses, cleaners, kitchen, activities and maintenance men are absolutely
amazing. Always greeted with a smile where ever you are in the home. You are all a credit working for Barchester Kingsland House Care Home.
12 November 2024
Lack of security where belongings in own room is concerned. Sometimes understaffed at night time, this causes anxiety for personal safety.
07 November 2024
Mum stayed at Barchester Kingsland House Care Home for two weeks in the summer so that our family could have a holiday together. She needed a nursing home due to having insulin. We found all members of staff kind, knowledgeable and couldn't do enough in settling Mum in as this was the first time she
had been away from us.
She joined in the daily activities that were varied and due to her enjoying this, I have been able to find different day centres that we will be starting soon.
The food was plentiful, varied and nutritious and my auntie was able to have lunch with her sister a couple of times.
I thoroughly recommend Kingsland House and have already booked Mum in again for over New Year.
11 October 2024
I highly rate this care home. The staff are brilliant, always willing to greet you with a warm reception, nothing is too much trouble. I feel at ease Mum is being looked after in pleasant surroundings.
17 September 2024
Very satisfactory. All boxes ticked. Staff welcoming and attentive. Mum seems to have enjoyed her stay and we will use Barchester Kingsland House Care Home again.
09 September 2024
Lovely home, very friendly and caring staff. Clean and comfortable rooms. My friend is very happy there and enjoying the family feel. Would definitely recommend.
02 September 2024
My father has been in the care of Barchester Kingsland House Care Home for the last four years. Recently, his Alzheimer's became worse and it was agreed that he be moved to the secure dementia unit. The manager has made this transition as comfortable as possible. She moved him to a newly decorated
and carpeted room. The care my father has received has always been caring and friendly. The manager is a professional and approachable manager. A special shout out for the senior carer on the Adur Unit who has a special bond with Dad and always brings a smile to his face.
02 September 2024
Really nice to see when we come to visit Dad we now get a choice of tea and coffee. Also, the bonus of cake or biscuits. They used to be cleared away before we arrived previously.
Also, just wanted to say all staff in Memory Lane are just lovely.
Many thanks
30 July 2024
Every time I come to see Mum, greeted by nice staff. Very polite and caring. Beverages and cakes available to residents as well as guests.
Cannot write a bad word.
17 June 2024
I enjoyed loving care and understanding.
07 June 2024
How people are still rating this home well is beyond me and I hope that nobody experiences the same pain and suffering my nan and family did at the hands of this home.
No pain relief was given in the first month there. Nan was left in a dark room, not washed for days, the room was not cleaned
because the staff didn’t like going in Nan's room because she ‘shouted’- staff obviously need training in what Lewy body dementia is. Manual handling is awful, staff turnover is beyond a joke and the manager, well, rude and obnoxious. Unprofessional staff, no response to bells being rang, we waited 35 minutes (that included 3 prompts from myself) for someone to come and help with Nan. The day Nan died we were not even offered a cup of tea. I could go on with many different examples of failings from this home.
Would not recommend this home to anyone as would not want anyone else to go through what we did. Sold the dream and unfortunately, we lived a nightmare.
20 May 2024
My father entered Barchester Kingsland House Care Home in November 2023 following a stroke the previous August and a period in NHS hospitals. He was unable to walk and regretted losing his independence. Kingsland made him welcome and his room was light and sunny, although 'tight' for manoeuvring a
hoist and wheelchair. We appreciated Kingsland redecorating part of the room and supplying an electric air mattress. Initially, Dad complained of delays between calling for assistance and it arriving but he slept and hallucinated a great deal and it was difficult to separate his imaginings from reality. Dad had limited control of his limbs and I believe, minor cuts and bruises resulting from this were dealt with properly by the staff. Both food and activities were of a good standard but as Dad declined, he could participate less and less in both. The admin staff, nurses and care assistants were all friendly and communicative, gave very supportive help to Dad and gave good feedback about Dad and how his care could be improved. Overall, my sister and I were very pleased with the care Dad received at Kingsland and would like to thank the staff involved. Dad died on 24th April 2024.