Barchester Kingsland House Care Home

Kingsland Close, off Middle Road, Shoreham-by-Sea BN43 6LT
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9.3 87 Reviews
  • Barchester Kingsland House Care Home, Shoreham-by-Sea
A purpose-built single storey care home, Barchester Kingsland House Care Home has a seaside location between Worthing and Brighton. Kingsland House benefits from plenty of local amenities yet within easy reach of London, the south coast and sheltered by the South Downs.

Staff offer first-class 24-hour nursing care provided by the care team including qualified nurses to ensure expert care for all residents at Kingsland House.

The Bluebell unit provides general nursing care where all rooms are ensuite and couples can be accomodated in double rooms.

A Memory Lane Community offers warm, stimulating, friendly and safe specialist care for those living with dementia. Life skills kitchens encourage residents to maintain daily activities, mobility and choice.

The team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. The team at Kingsland work hard to ensure that their dedication can be seen across the board - with home made food and levels of hospitality. Activities are arranged around both group and individual needs determined by the interests of residents. Regular music therapy sessions are enjoyed by residents.

Professionals think you'll find they're ideally suited to meet your needs both now and in the future and would be delighted to meet with you to discuss your needs over a cup of coffee and home made biscuits.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Nursing Dementia Care: from £1695

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Kingsland House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Ana-Maria Hyne (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors are welcome any time of the day, whenever is most convenient.

Parking

  • Own private car park for visitors ease and convenience.

Barchester Kingsland House Care Home Reviews (87)

9.3

Barchester Kingsland House Care Home has a Review Score of 9.3 (9.299) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Kingsland House Care Home has 87 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Kingsland House Care Home
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Total of 87, showing 1-20
Review from Shifa B (Regular Volunteer) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
i used to volunteer at this beautiful care home it was the best experiences to have being able to volunteer @this amazing care home. meet amazing staff and family members and all the lovely residents.
i so wish i could come back and volunteer at this amazing care home again you will never ever find
another care home like this Kingsland house care home.
Reply from Ana Hyne, General Manager at Barchester Kingsland House Care Home

Hi Shifa, thank you very much for your feedback and for the great work and input you had while you have volunteered in our home.

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Review from Susie D (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had to go into respite care while my dad needed to have urgent treatment and so glad we chose Kingsland house. The personalised care they gave her was excellent and we couldn't fault a thing. We were all very apprehensive about her going into care but would not hesitate if she ever needed it
again in the future. All the staff were just wonderful, the food was superb & the home is beautifully decorated. We would highly recommend
Reply from Ana Hyne, Administrator at Barchester Kingsland House Care Home

Thank you for your lovely review. We are glad Mum enjoyed her stay and we would love to have her back again if she requires in the future

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Review from Sue R (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The admin assistant was really helpful enabling a quick and unexpected placement. All the staff are exemplary; caring, respectful and friendly. Excellent choice of activities. The Home made a difficult time as easy as possible.
Reply from Ana Hyne, General Manager at Barchester Kingsland House Care Home

Thank you very much for your lovely comments, we are very pleased that we have been able to support you through a difficult time and made the experience less stressful. We will pass on your appreciation to our team.

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Review from A G (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very helpful prior to mum moving in, only first 24 hours for mum in Kingsland House. Nothing is too much trouble. The VE Day party was lovely and the food delicious, everyone doing their best to get mum settled.
Reply from Ana Hyne, General Manager at Barchester Kingsland House Care Home

Thank you very much for your kind words, it is a pleasure to have your mother into our home. We are so pleased that she has settled in well and looking forward to seeing you at our next celebrations!

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Review from Roy G (Respite Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care home.
Reply from Ana Hyne, General Manager at Barchester Kingsland House Care Home

Thank you very much for your comments, your feedback is very much appreciated and we are thrilled that we were able to make your stay in the home memorable.

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Review from Janet B (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can highly recommend this beautiful home. My mother has settled in very well. The manager and two staff members who are at front of house are so accommodating with whatever we ask for our mother. The whole team from carers, nurses, cleaners, kitchen, activities and maintenance men are absolutely amazing.
Always greeted with a smile where ever you are in the home. You are all a credit working for Barchester Kingsland House Care Home.
Reply from Julie Shaw, Customer Relations Manager at Barchester Kingsland House Care Home

Thank you so much for the lovely feedback. We are so pleased to hear that your mother is happy at Kingsland House and will be sure to pass your comments on to the whole team.

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Review from Evelyn B (Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Lack of security where belongings in own room is concerned. Sometimes understaffed at night time, this causes anxiety for personal safety.
Reply from Julie Shaw, customer relations manager at Barchester Kingsland House Care Home

Thank you for your comments, we are always happy to hear feedback and will pass this on to our team here at Kingsland House.

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Review from Mel J (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed at Barchester Kingsland House Care Home for two weeks in the summer so that our family could have a holiday together. She needed a nursing home due to having insulin. We found all members of staff kind, knowledgeable and couldn't do enough in settling Mum in as this was the first time she
had been away from us.
She joined in the daily activities that were varied and due to her enjoying this, I have been able to find different day centres that we will be starting soon.
The food was plentiful, varied and nutritious and my auntie was able to have lunch with her sister a couple of times.
I thoroughly recommend Kingsland House and have already booked Mum in again for over New Year.
Reply from Julie Shaw, Customer Relations Manager at Barchester Kingsland House Care Home

Thank you so much for the kind feedback. The team here at Kingsland House Care Home are always delighted to hear that we have made our residents feel at home, welcomed and entertained. Your lovely comments will be passed on to everyone here.

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Review from David S (Son of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly rate this care home. The staff are brilliant, always willing to greet you with a warm reception, nothing is too much trouble. I feel at ease Mum is being looked after in pleasant surroundings.
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Review from Cathy U (Daughter of Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfactory. All boxes ticked. Staff welcoming and attentive. Mum seems to have enjoyed her stay and we will use Barchester Kingsland House Care Home again.
Reply from Julie Shaw, Customer Relations Manager at Barchester Kingsland House Care Home

Thank you for your lovely feedback, we are so pleased to hear that your mother enjoyed her stay at Kingsland House cand we look forward to welcoming her back at any time!

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Review from K G (Friend of Resident) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home, very friendly and caring staff. Clean and comfortable rooms. My friend is very happy there and enjoying the family feel. Would definitely recommend.
Reply from Julie Shaw, Customer Relations Manager at Barchester Kingsland House Care Home

Thank you for your lovely feedback. Everyone at Kingsland House works together to ensure all our residents, friends and family feel happy and comfortable.

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Review from Paul S (Son of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in the care of Barchester Kingsland House Care Home for the last four years. Recently, his Alzheimer's became worse and it was agreed that he be moved to the secure dementia unit. The manager has made this transition as comfortable as possible. She moved him to a newly decorated and
carpeted room. The care my father has received has always been caring and friendly. The manager is a professional and approachable manager. A special shout out for the senior carer on the Adur Unit who has a special bond with Dad and always brings a smile to his face.
Reply from Julie Shaw, Customer Relations Manager at Barchester Kingsland House Care Home

Thank you for your lovely feedback. At Kingsland House, we do our utmost to ensure all of our residents receive a personal care plan that also needs to be flexible. The team here love to know that they are contributing to a friendly home and putting smiles on residents faces.

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Review from D B (Daughter-in-law of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Really nice to see when we come to visit Dad we now get a choice of tea and coffee. Also, the bonus of cake or biscuits. They used to be cleared away before we arrived previously.
Also, just wanted to say all staff in Memory Lane are just lovely.
Many thanks
Reply from Julie Shaw, Customer Relations Manager at Barchester Kingsland House Care Home

Thank you for your lovely feedback. We love to make sure our residents are well looked after and that also extends to their friends and family, the homemade cakes are a favourite with everyone too!

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Review from Michael S (Son of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I come to see Mum, greeted by nice staff. Very polite and caring. Beverages and cakes available to residents as well as guests.
Cannot write a bad word.
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Review from Gwen Q (Respite Resident) assisted by family/friend published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed loving care and understanding.
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Review from Carly F (Granddaughter of Resident) published on 7 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
How people are still rating this home well is beyond me and I hope that nobody experiences the same pain and suffering my nan and family did at the hands of this home.
No pain relief was given in the first month there. Nan was left in a dark room, not washed for days, the room was not cleaned because
the staff didn’t like going in Nan's room because she ‘shouted’- staff obviously need training in what Lewy body dementia is. Manual handling is awful, staff turnover is beyond a joke and the manager, well, rude and obnoxious. Unprofessional staff, no response to bells being rang, we waited 35 minutes (that included 3 prompts from myself) for someone to come and help with Nan. The day Nan died we were not even offered a cup of tea. I could go on with many different examples of failings from this home.
Would not recommend this home to anyone as would not want anyone else to go through what we did. Sold the dream and unfortunately, we lived a nightmare.
Reply from Feedback Team, The Feedback Team at Barchester Kingsland House Care Home

Thanks for leaving a review. We're sorry to learn you're not happy with the experience at Kingsland House and that despite our extensive investigation and response into your concerns, you remain unhappy. I can see that in the final days of your Nan's life, the home made sure the family could remain with her throughout the day and night and made sure drinks and food were provided. We're sorry if this didn't meet your expectations. Kind regards, Barchester's Customer Feedback Team.

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Review from P M (Son of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father entered Barchester Kingsland House Care Home in November 2023 following a stroke the previous August and a period in NHS hospitals. He was unable to walk and regretted losing his independence. Kingsland made him welcome and his room was light and sunny, although 'tight' for manoeuvring a hoist
and wheelchair. We appreciated Kingsland redecorating part of the room and supplying an electric air mattress. Initially, Dad complained of delays between calling for assistance and it arriving but he slept and hallucinated a great deal and it was difficult to separate his imaginings from reality. Dad had limited control of his limbs and I believe, minor cuts and bruises resulting from this were dealt with properly by the staff. Both food and activities were of a good standard but as Dad declined, he could participate less and less in both. The admin staff, nurses and care assistants were all friendly and communicative, gave very supportive help to Dad and gave good feedback about Dad and how his care could be improved. Overall, my sister and I were very pleased with the care Dad received at Kingsland and would like to thank the staff involved. Dad died on 24th April 2024.
Reply from Claire Taylor, Operation Manager at Barchester Kingsland House Care Home

The staff at Kingsland House would like to thank you for your lovely feedback and taking the time to write this and I will be sure to pass this on to the team. We pride ourselves on offering the highest standards of care and your father will forever be in our thoughts.

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Review from Sue B (Daughter of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the (current) management and care staff are fabulous. They go above and beyond their care of duty.
The changes the current manager has implemented have made a huge positive impact on the home.
I have nothing but thanks and admiration for the entire team at Barchester Kingsland House Care Home.
Reply from Claire Taylor, Operations Manager at Barchester Kingsland House Care Home

Thank you for your review and kind words, these will be shared with the team.

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Review from Mo K (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been living at Kingsland House since September 2022. In that time there have been a lot of changes in managers and staff, which is why it's not a full five-star review. The new manager and all the staff there work hard to provide a positive environment. I asked my mum today what score she
wanted to give so this is based on her feedback too.
Positives - new manager is genuinely changing things so that residents are both happy and asked about what works for them. Any questions I ask are answered. The staff are friendly and helpful and my mum has settled in well.
Feedback - it can feel difficult to find people sometimes to help with things, but I think this is true of any care home.
We are happy and we can see that Mum is happy and has a good relationship with a lot of the staff there. It's also a friendly environment to visit and there are rooms there you can book for family gatherings.
Reply from Emily Strange, Interim Activities Coordinator at Barchester Kingsland House Care Home

Thank you for your feedback. We are pleased you and your mother are happy and that you find the home friendly and we enjoy welcoming you when you visit, Operations Manager.

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Review from I D (Son of Resident) published on 25 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When it became clear mum needed to be in a care home we looked around for a place we felt confident she would feel looked after well and feel comfortable. Kingsland House ticked all the boxes. During mums stay I can honestly say I was very impressed with the quality of care and professionalism of all
the staff. I am very grateful to you all for helping mum final few years be as comfortable and peaceful as possible.
Reply from Claire Taylor, Operations Manager at Barchester Kingsland House Care Home

Thank you for your lovely feedback.

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Current Review Score: 9.3 (9.299)

Overview of Review Score

The Review Score of 9.3 (9.299) out of 10 for Barchester Kingsland House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.299 for Barchester Kingsland House Care Home is calculated as follows: ( (167 Excellents x 5) + (67 Goods x 4) + (26 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 281 Ratings = 4.299
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Kingsland House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (30)

Meet the Team (10)

Ana

Ana Hyne

Job Title: General Manager Joined: 2025

Hi, my name is Ana and I am the General Manager at Kingsland House. Myself and the team are looking forward to welcoming you into our home.


My career in healthcare begun in 2015 and since then I have had a variety of roles in care homes, from registered nurse progressing my career to senior nurse, clinical lead and home manager. My experiences in various settings have helped me develop my knowledge and skills to improve people’s life in the care home environment.
I have also acquired a level 5 Diploma in Management and Leadership in adult care, which has helped me manage my teams well and drive change.


I am very dedicated to the people we support as well as their families and the staff, and I believe that working in partnership provides the best outcomes.

Louise

Louise Citroni

Job Title: Home Administrator Joined: 2024

Hello, my name is Louise, I live locally to Kingsland House and previously had a business in the local area and have links to the local community which has helped me feel welcome in my role. I have over 20 years in accounts management and previous experience supporting vulnerable adults.

Bogdan

Bogdan Rasarit

Job Title: Head of Maintenance and Health & Safety Champion Joined: 2023

Hi


My name is Bogdan and I am the Head of Maintenance here at Kingsland House. I have worked at Kingsland House since 2023 and enjoy every day doing my job.


I ensure that the resident's quality and safety is my priority. I am also the Speak Up Champion and the Health and Safety Champion.

Paul

Paul Lothian

Job Title: Head Chef Joined: 2024

I have been a head chef for over 20 years and with Barchester at Kingsland House since 2024.


it is truly rewarding catering for our residents, family and friends who all comment on our lovely food.
The responsibility is high however so are the rewards and satisfaction from caring for our resident's catering needs and I wouldn't change it for the world.

Mo

Mo Clark

Job Title: Activities Lead - Dementia Care Champion Joined: 2024

My name is Mo and I am the Activities Lead at Kingsland House. I have worked in many roles in care and came to Kingsland in 2024. I love the role of the Activities Lead and find the role so rewarding.

Having the opportunity to give so much fun and enjoyment to everyone is so important and I love all the different experiences every day.


I am also a Dementia Champion.

Shobha

Shobha Khadka

Job Title: Registered Nurse Joined: 2023

I have been with the lovely Kingsland team for some time now.


My role includes being the dignity and palliative care champion which I absolutely love to do.

Martha

Martha Hutchu

Job Title: Dementia Care Champion Joined: 2023

My name is Martha.


I have been at Kingsland for some time now and have learnt and grown with experience during my time at this wonderful home.

Keira

Keira Tomsett

Job Title: Receptionist/Administrator - Well Being & Mental Health Champion Joined: 2021

Hi, I'm Keira I started at Kingsland House as a housekeeper in 2021 and helping in activities too, having so many skills I am a key member of the team.
I love customer service and spending time with the families and residents. I feel like I am part of the heart of the home.


I am also the well-being and Mental Health Champion.

Theresa

Theresa Holland

Job Title: Activities Assistant Joined: 2010

Hi, my name is Theresa, and I have worked at Kingsland House since 2010. I have worked in various roles and now as an Activities Assistant. I love my job, as every day is a new adventure with the residents.


The most important thing for me is that the residents have a lovely day every day enjoying things that are important to them.

Nicola

Nicola Charlton

Job Title: Senior Carer Joined: 2019

I love working at Kingsland House and have been here since 2019. It is a 'home from home' environment. I am currently studying for my Diploma in Health and Social Care and the Senior Healthcare program with Barchester which enables me to give the best possible care to my residents. I work in Adur Unit and it feels like everyone is my family. Making sure the residents have the best possible care is my priority every day.


I am also a Speak Up Champion.

Frequently Asked Questions about Barchester Kingsland House Care Home

What types of Care is Barchester Kingsland House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Kingsland House Care Home have?

There are 67 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Kingsland House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Kingsland House Care Home to the centre of Shoreham-by-Sea?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Kingsland House Care Home to verify any information. View our terms and conditions. Barchester Kingsland House Care Home has an Enhanced Service - more info.