Barchester Kingsland House Care Home

Kingsland Close, off Middle Road, Shoreham-by-Sea BN43 6LT

Barchester Kingsland House Care Home, Shoreham-by-Sea, West Sussex
Barchester Kingsland House Care Home, Shoreham-by-Sea, West Sussex
Barchester Kingsland House Care Home, Shoreham-by-Sea, West Sussex

A purpose-built single storey care home, Barchester Kingsland House Care Home has a seaside location between Worthing and Brighton. Kingsland House benefits from plenty of local amenities yet within easy reach of London, the south coast and sheltered by the South Downs.

Staff offer first-class 24-hour nursing care provided by the care team including qualified nurses to ensure expert care for all residents at Kingsland House.

The Bluebell unit provides general nursing care where all rooms are ensuite and couples can be accomodated in double rooms.

A Memory Lane Community offers warm, stimulating, friendly and safe specialist care for those living with dementia. Life skills kitchens encourage residents to maintain daily activities, mobility and choice.

The team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. The team at Kingsland work hard to ensure that their dedication can be seen across the board - with home made food and levels of hospitality. Activities are arranged around both group and individual needs determined by the interests of residents. Regular music therapy sessions are enjoyed by residents.

Professionals think you'll find they're ideally suited to meet your needs both now and in the future and would be delighted to meet with you to discuss your needs over a cup of coffee and home made biscuits.

Group: Barchester Healthcare Ltd

Person in charge: Marion Conway (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 71 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Romanian

Single Rooms: 67

Shared Rooms: 2

Rooms with ensuite WC: 69

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Kingsland Close can be found off Middle Road in Shoreham By Sea.

Parking:

We have our own private car park for your ease and convenience.

Latest Care Quality Commission* Report on Barchester Kingsland House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.1 Barchester Kingsland House Care Home has a Review Score of 9.1 (9.095)

The Review Score of 9.1 (maximum of 10) for Barchester Kingsland House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Barchester Kingsland House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.391 for Barchester Kingsland House Care Home is calculated as follows: ( (86 Excellents x 5) + (78 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 179 Ratings = 4.391

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.704 Points relating to the number of positive Reviews for Barchester Kingsland House Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 10 Reviews ÷ 14.2 Target = 0.704

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Kingsland House Care Home?

  • Extremely LIKELY
    8
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Kingsland House Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

We were very happy with the home and the staff. We have no complaints.

How likely would you be to recommend Barchester Kingsland House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

We were extremely worried about my father going into a care home when my mother was unable to continue to look after my father at home. He settled in very quickly and has found the staff extremely helpful and caring. Thank you. We are finding the payments very expensive but believe them to be largely in line with other similar nursing homes.

How likely would you be to recommend Barchester Kingsland House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Mum has been in Kingsland just over a week and she loves it. The accommodation is wonderful and the staff are great.
I was amazed just how many activities are on offer each day.
She has settled in really well and mu mind is at rest.
I would recommend the home. Their caring ways are attentive to residents. I saw 10 homes and I picked the best. Most of all, mum is happy.

How likely would you be to recommend Barchester Kingsland House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the care and safety offered at this home.
The staff are generally caring and happy to help residents and family.

How likely would you be to recommend Barchester Kingsland House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My father has been in Kingsland House for 6 months. He was welcomed by the staff who continue to look after his needs and encourage him to join in with the varied programme of activities which make his life more interesting and keep him in contact with the community. There is a calm and friendly atmosphere and I and his other visitors have been made welcome. There have been some teething troubles, but these have been dealt with head on and problems overcome. The staff are patient and treat the residents kindly and with respect, though it would sometimes appear that extra pairs of hands would help. The cleanliness of the home and quality and variety of food seem very adequate and the Christmas buffet and entertainment were particularly good.

How likely would you be to recommend Barchester Kingsland House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

A place you can feel happy to have your loved ones to be in. It is very warm and friendly and the utmost care is given, nothing is too much trouble. Their concern is always to make sure the person is safe and happy.

How likely would you be to recommend Barchester Kingsland House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lots of improvement in the past 6 months. You need to improve dentistry appointments.

How likely would you be to recommend Barchester Kingsland House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The nursing home has been open and honest with any problems it has faced with CQC reports. It has consistently improved its service working with relatives. Staff are patient and caring and all show warmth and compassion with my father. Since he has been a resident he is happier and content (since he lived alone). I am very satisfied with his care and think he is well looked after in both his physical and mental welfare.

How likely would you be to recommend Barchester Kingsland House Care Home? Neither Unlikely or Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

The family activities are always well organised and inclusive for all to enjoy.
There is lots going on through the year and the staff are always full of energy and caring.

How likely would you be to recommend Barchester Kingsland House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Dad was very resistant to the idea of leaving his own home but has thoroughly enjoyed his stay so far. We have noticed how much brighter he is and how his mobility has improved. The staff are intuitive in their interactions with him and keep him cheerful and occupied. They are very welcoming and have been supportive to us all after the recent death of his wife and our mother. We can relax knowing that he is safe and happy.

How likely would you be to recommend Barchester Kingsland House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Being a purpose-built facility, Kingsland House has a very different atmosphere to the many care homes that are converted from large old houses. In many ways, it feels more like a hotel. Everywhere is light and airy, and the public areas are spacious.

The building is well maintained, and the overall standard of cleanliness is good with there being little evidence of the smells that can be common in many care homes.

The staff are friendly, and mostly seem to be employees rather than agency - familiar faces being important for people with memory problems. They always seem to have time for a chat with both residents and their families, despite having busy workloads.

Although our relative doesn’t enjoy being in a care home, this is no reflection on Kingsland House. It gives us peace of mind knowing that she’s living somewhere where she’s safe and where she gets the care and support that she needs.

How likely would you be to recommend Barchester Kingsland House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Dad has been at Kingsland House for nearly 4 weeks.
When he arrived, everything was well organised and ready for him. Without exception, every member of staff was warm and welcoming.
Dad has settled in well, and is enjoying a high quality of care, excellent interactions with the staff, stimulating and fun activities and delicious food.
The manager os excellent - a rare mixture of professionalism and warmth. Nothing is too much trouble.

How likely would you be to recommend Barchester Kingsland House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Marion Conway, General Manager at Barchester Kingsland House Care Home responded to this review on 20 Oct 2016:

Thank you, Lorraine, for your kind words, I will ensure the team are made aware of the review.

Kingsland House is a relatively modern purpose built care home. All on the ground floor so circulation for frail or wheelchair residents is easy. The home has gone through a difficult time with a number of short-term or temporary managers. This probably caused a serious drop in the care and service given to residents. However, for the past 9 months or so there has been a marked improvement in the quality of care in all aspects of care and support to the physical appearance of the premises. There are relatives meetings which give an opportunity to put forward any concerns or suggestions. The Home is clean, tidy and has plenty of stimulating aspects for residents. There are regular activities for those able to participate. The Home is surrounded by pleasant well-kept gardens. For ongoing success, it is important that there is continuity in management.

How likely would you be to recommend Barchester Kingsland House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Poor

I was shocked to be told I was going to be sent to a care home, as I never felt I needed help. To me I was a person who coped well enough at home with some help from family and friends, from my church, a family Doctor, Nurses and friendly neighbours, but worse that i needed help mentally was unbelievable no not that.

How likely would you be to recommend Barchester Kingsland House Care Home? Neither Unlikely or Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

We visit a lot and are always made welcome. The new staff are perfect for the job. My friend has been in Kingsland home for 18 month now and we are really relieved at her social progress and happier self. She is happy and healthier and a bit heavier if we can say that and even we enjoy our meal times in with her when we can. We had a lovely day and brought more family to see the open day too. We hope when the new manager and team come in they stay on and stay. This home is the best there is and when my time comes I would be safe and happy here. We always recommended Kingsland and we know people are happy. The staff work wonders and thank you for all you have done.

How likely would you be to recommend Barchester Kingsland House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Shirley

Shirley Corteil

Job Title: Administrator

Joined: 1995

Description:

My name is Shirley Corteil and I am the Administrator here at Kingsland House, I have been here since it opened back in 1995 so I guess the length of service must say it all! There have been many changes over the years but I can honestly say that there is never a dull moment working here!

Alex

Alex Bellocchio-Burnham

Job Title: Head Chef

Joined: 2012

Description:

I am Alex, Head Chef here at Kingsland House, and have been leading the team since 2012.

I am an Italian with a background of high end restaurants and hotels.

Since joining the Kingsland House team I have put my experience skills and passion about nutrition to the service of our residents promoting standards and excellence of care.

Eileen

Eileen Garbutt

Job Title: Administration Assistant

Joined: 2015

Description:

Eileen joined us in March this year. After having worked here at Kingsland House before, in the same position, in 2009. Eileen is happy to back.

Tony

Tony Hamflett

Job Title: Trainning Manager

Joined: 2000

Description:

I’m Tony Hamflett, training manager at Kingsland House. I am responsible for ensuring that all the staff at the Home recieve all their mandatory training. However we do a lot more than that. A large number of our staff are currently studying for various NVQ qualifications. I also run an in-house dementia awareness course called 'SoKind'. It is an eight week programme which all staff attend. This supports our aim of being the leading provider in dementia care by having the best trained staff.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Kingsland House Care Home