Barchester Kingsland House Care Home

Many thanks

Cannot write a bad word.

I enjoyed loving care and understanding.

Would not recommend this home to anyone as would not want anyone else to go through what we did. Sold the dream and unfortunately, we lived a nightmare.

My father entered Barchester Kingsland House Care Home in November 2023 following a stroke the previous August and a period in NHS hospitals. He was unable to walk and regretted losing his independence. Kingsland made him welcome and his room was light and sunny, although 'tight' for manoeuvring a hoist and wheelchair. We appreciated Kingsland redecorating part of the room and supplying an electric air mattress. Initially, Dad complained of delays between calling for assistance and it arriving but he slept and hallucinated a great deal and it was difficult to separate his imaginings from reality. Dad had limited control of his limbs and I believe, minor cuts and bruises resulting from this were dealt with properly by the staff. Both food and activities were of a good standard but as Dad declined, he could participate less and less in both. The admin staff, nurses and care assistants were all friendly and communicative, gave very supportive help to Dad and gave good feedback about Dad and how his care could be improved. Overall, my sister and I were very pleased with the care Dad received at Kingsland and would like to thank the staff involved. Dad died on 24th April 2024.

I have nothing but thanks and admiration for the entire team at Barchester Kingsland House Care Home.

We are happy and we can see that Mum is happy and has a good relationship with a lot of the staff there. It's also a friendly environment to visit and there are rooms there you can book for family gatherings.

When it became clear mum needed to be in a care home we looked around for a place we felt confident she would feel looked after well and feel comfortable. Kingsland House ticked all the boxes. During mums stay I can honestly say I was very impressed with the quality of care and professionalism of all the staff. I am very grateful to you all for helping mum final few years be as comfortable and peaceful as possible.

Completely unhappy with my mum's care, not being washed until later in the day, and food being left on a trolley cold as mum was unable to feed herself. No pain medication was given throughout September, the room was not cleaned, rubbish was not emptied. The alarm bell was found on the floor or on the chair beside the bed when Mum could not gain access to it. Care needs not being carried out.

I always find the home warm and welcoming, and I am confident that my wife is in caring and capable hands.

7: Left for home still with a hacking cough.

The care home was under new management when Dad moved in seven months ago. I have to say that a majority of staff are all helpful, kind and considerate. Dad seems to have settled more now, and the activities and personal-centred approach from the activities coordinator couldn't be better. Management, admin and nurses, especially, are very approachable. I feel the cleaning could be improved, but apart from that, I am pleased with Dad's care at present.

My dad spent a week in Kingsland House Care Home for respite care and both he and us were over the moon with the level of care he received. All staff members were so kind and thoughtful and nothing was too much trouble. I would definitely use them again if needed.

In general, the home is good, in the past the standard fluctuated very much, it has much improved. There still is a lack of consistency in the level of care. But in general, the staff are kind and my mother is taken care of. I think more could be done for my relative but all things seem to take time. Most staff are good. I feel my mother is safe here. Telephoning is an issue and friends and family give up ringing at the time, not enough staff. There is a cheery atmosphere which is good.

Generally, staff go above and beyond to care for residents and make it feel like home. The activity coordinators are brilliant. Sometimes the care assistants lack attention to detail. My dad's new glasses were put in the wash by mistake and broke. Perhaps the pockets should be checked before removing them from the linen basket.

How the high reviews get through is a mystery! Have repeatedly pointed out cleanliness problems, bins not being emptied for over a week, bedrooms with food trod into carpets not being cleaned, and ants in bedrooms, which staff states happens on an annual basis. I witnessed my mother sitting in her own urine/faeces, not to have incontinence pads being changed, with faeces on bumper pads on the bed for weeks on end! I asked if my mother may have had a stroke, and the Dr was not called until over 24 hours later, who requested blood tests, but according to the home, these were never done. Since then I have not been allowed to visit or talk to my mother for the last 5 weeks and 5 days of her life! Inhumane on both my mother's and my part as we are very close. Most of the staff are lovely, but most are leaving, with only agency staff left, who do not have a clue who they are talking about! If this gets online it will be a miracle, don't put your relative here. My mother died 1/12/22, two hours after I was finally allowed to see her.

I visit this home regularly. The management team are always friendly. I visited on an afternoon when there was a singer there and the residents loved it. The manager came down and danced with some of them which was a lovely sight. The staff are always happy and interact with the residents. The home is clean and inviting. I would recommend Kingsland from my experience as a visitor.

The staff are always friendly and helpful. The facilities are very good and activities are organised regularly for residents.

Very good. Just brilliant. As a family, we are over the moon with the care, and the staff are always there for us.

My friend seems very happy.