Barchester Kingsland House Care Home

Kingsland Close, off Middle Road, Shoreham-by-Sea BN43 6LT
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9.3 87 Reviews
  • Barchester Kingsland House Care Home, Shoreham-by-Sea
A purpose-built single storey care home, Barchester Kingsland House Care Home has a seaside location between Worthing and Brighton. Kingsland House benefits from plenty of local amenities yet within easy reach of London, the south coast and sheltered by the South Downs.

Staff offer first-class 24-hour nursing care provided by the care team including qualified nurses to ensure expert care for all residents at Kingsland House.

The Bluebell unit provides general nursing care where all rooms are ensuite and couples can be accomodated in double rooms.

A Memory Lane Community offers warm, stimulating, friendly and safe specialist care for those living with dementia. Life skills kitchens encourage residents to maintain daily activities, mobility and choice.

The team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. The team at Kingsland work hard to ensure that their dedication can be seen across the board - with home made food and levels of hospitality. Activities are arranged around both group and individual needs determined by the interests of residents. Regular music therapy sessions are enjoyed by residents.

Professionals think you'll find they're ideally suited to meet your needs both now and in the future and would be delighted to meet with you to discuss your needs over a cup of coffee and home made biscuits.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Nursing Dementia Care: from £1695

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Kingsland House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Ana-Maria Hyne (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors are welcome any time of the day, whenever is most convenient.

Parking

  • Own private car park for visitors ease and convenience.

Barchester Kingsland House Care Home Reviews (87)

9.3

Barchester Kingsland House Care Home has a Review Score of 9.3 (9.299) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Kingsland House Care Home has 87 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Kingsland House Care Home
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Total of 87, showing 21-40
Review from Karan S (Daughter of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Completely unhappy with my mum's care, not being washed until later in the day, and food being left on a trolley cold as mum was unable to feed herself. No pain medication was given throughout September, the room was not cleaned, rubbish was not emptied. The alarm bell was found on the floor or on the
chair beside the bed when Mum could not gain access to it. Care needs not being carried out.
Reply from Claire Taylor, Operations Manager at Barchester Kingsland House Care Home

I am sorry you were unhappy and please contact feedback@barchester.com who will be happy to look into any concerns.

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Review from Colin U (Husband of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find the home warm and welcoming, and I am confident that my wife is in caring and capable hands.
Reply from Claire Taylor, Operations Manager at Barchester Kingsland House Care Home

Thank you for your review.

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Review from Connie T (Respite Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
While I soon discovered that the staff were all efficient, kind and helpful, I found many puzzling deficiencies found only by chance that there are residents who are not deficient in mental attributes. Mixing with them would have made a very different experience. I would not choose to come again.
On
the plus side: Afternoon entertainment, beautiful gardens, availability of drinks and snacks etc. (If I could find where they were). Availability of reading material, picture books.
On the downside:
1. Asked for a doctor when I developed a hacking cough. No medical found though I was told that one was 'coming' later, resorted to trickery to get a doctor.
2: Loss of clothing from the room, was told it had been sent to the laundry, never seen again.
3: Clean towel provided, disappeared unused ('gone to the laundry').
4: Toilet not flushing adequately.
5: Liquid soap of poor quality and hard to access.
6: Bed hard-edged and difficult to rise from.
7: Left for home still with a hacking cough.
Reply from Claire Taylor, Operations Manager at Barchester Kingsland House Care Home

Thank you for taking the time to review we have taken on board the feedback given and would love to invite you back to Kingsland House to have afternoon tea or lunch to give me the opportunity to discuss further as I was not able to meet you in person.

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Review from Emma P (Daughter-in-law of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home was under new management when Dad moved in seven months ago. I have to say that a majority of staff are all helpful, kind and considerate. Dad seems to have settled more now, and the activities and personal-centred approach from the activities coordinator couldn't be better. Management,
admin and nurses, especially, are very approachable. I feel the cleaning could be improved, but apart from that, I am pleased with Dad's care at present.
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Review from Ian B (Son of Resident) published on 12 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent a week in Kingsland House Care Home for respite care and both he and us were over the moon with the level of care he received. All staff members were so kind and thoughtful and nothing was too much trouble. I would definitely use them again if needed.
Reply from Devendra Lallchand, General Manager at Barchester Kingsland House Care Home

Thank you for your kind words. I will make sure that I pass on your thanks to the team.

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Review from L C (Daughter of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, the home is good, in the past the standard fluctuated very much, it has much improved. There still is a lack of consistency in the level of care. But in general, the staff are kind and my mother is taken care of. I think more could be done for my relative but all things seem to take time.
Most staff are good. I feel my mother is safe here. Telephoning is an issue and friends and family give up ringing at the time, not enough staff. There is a cheery atmosphere which is good.
Reply from Devendra Lallchand, General Manager at Barchester Kingsland House Care Home

Thank you for your feedback - we are constantly striving to improve as we want to ensure that we provide every resident with the excellent care.

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Review from M S (Daughter of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, staff go above and beyond to care for residents and make it feel like home. The activity coordinators are brilliant. Sometimes the care assistants lack attention to detail. My dad's new glasses were put in the wash by mistake and broke. Perhaps the pockets should be checked before removing
them from the linen basket.
Reply from Devendra Lallchand, General Manager at Barchester Kingsland House Care Home

Thank you for your comments, I will speak to the team about making sure that the pockets of clothes are checked before being washed and I will pass on your kind comments to the activities coordinators.

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Review from M F (Daughter of Resident) published on 4 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
How the high reviews get through is a mystery! Have repeatedly pointed out cleanliness problems, bins not being emptied for over a week, bedrooms with food trod into carpets not being cleaned, and ants in bedrooms, which staff states happens on an annual basis. I witnessed my mother sitting in her own
urine/faeces, not to have incontinence pads being changed, with faeces on bumper pads on the bed for weeks on end! I asked if my mother may have had a stroke, and the Dr was not called until over 24 hours later, who requested blood tests, but according to the home, these were never done. Since then I have not been allowed to visit or talk to my mother for the last 5 weeks and 5 days of her life! Inhumane on both my mother's and my part as we are very close. Most of the staff are lovely, but most are leaving, with only agency staff left, who do not have a clue who they are talking about! If this gets online it will be a miracle, don't put your relative here. My mother died 1/12/22, two hours after I was finally allowed to see her.
Reply from Feedback Team, The Feedback Team at Barchester Kingsland House Care Home

Thank you for taking the time to write to us again, we understand that you were unhappy with your experience and that we weren't able to work together to resolve your concerns at the time. We are aware of the complexities of this situation and are here to continue to support you at this difficult time, please keep in contact with our central team for outstanding concerns to be looked into. As you know, our contact details are feedback@barchester.com.

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Review from P S (Friend of Resident) published on 15 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit this home regularly. The management team are always friendly. I visited on an afternoon when there was a singer there and the residents loved it. The manager came down and danced with some of them which was a lovely sight. The staff are always happy and interact with the residents. The home
is clean and inviting. I would recommend Kingsland from my experience as a visitor.
Reply from Karen Williams, General Manager at Barchester Kingsland House Care Home

Thank you for this review, we have a great team and the entertainers we have come regularly and know the residents well which is really lovely to see. I try to pop in to the entertainment and join the residents, having time and fun together adds to our life here at Kingsland.

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Review from Janice N (Daughter of Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly and helpful. The facilities are very good and activities are organised regularly for residents.
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Review from Steven L (Son of Resident) published on 25 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Just brilliant. As a family, we are over the moon with the care, and the staff are always there for us.
Reply from Karen Williams, General Manager at Barchester Kingsland House Care Home

Thank you for doing this review about our service. We welcome feedback as we constantly are looking for ways o ensure our residents have a great experience.

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Review from J I (Friend of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Light, airy, friendly care.
My friend seems very happy.
Reply from Karen Williams, General Manager at Barchester Kingsland House Care Home

Thank you for taking the time to complete this review. The staff are always keen to improve in all areas to ensure the residents living here have the best possible experience.

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Review from M M (Daughter of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, the staff have been friendly, helpful and welcoming. The room is lovely and clean, and things were rearranged to cater for Mum's needs. Entertainment really y good and engaging for the residents, especially during the Jubilee celebration. Food always looks and smells delicious. Mum is
always treated with respect and is always clean and tidy. Management is very approachable and helpful. Thank you to all staff.
Reply from Karen Williams, General Manager at Barchester Kingsland House Care Home

Thank you so much for taking the time to review our home. It is lovely for staff to feel they have done a good job. We are always striving to improve.

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Review from S B (Friend of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Staff are not appreciated or respected by management or higher staff. Overheard manager shouting at staff and telling them how bad of carers they are and wouldn’t give them a reference in future. Staff constantly changing and now I can see why, with management like this.
Reply from Karen Williams, General Manager at Barchester Kingsland House Care Home

Thank you for your review, it is always a challenge to receive negative feedback, and I am sorry you have gone away feeling that the care staff are not appreciated. We strive hard to always value staff who are hard-working and dedicated and we have many ways we do this which include bonuses, well-being services and celebrating success. We have a care award event every year and have put forward a variety of staff to receive such an award from Kingsland House. As a company we always supply a factual reference for any employee. We are always happy to discuss any issues raised and take all feedback seriously as we constantly strive to build a team who feel valued and work well together. We have recently conducted a staff survey with staff and they are able to do this anonymously and we hold HR surgeries where staff can discuss issues face to face with a HR representative from head office. If you would like to discuss, I am happy to meet with you.

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Review from S D (Daughter of Resident) published on 27 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Surroundings are important to my Mother so the high standard of decor and the welcoming reception area with tea, coffee and cakes available was perfect for her. The range of activities on offer is very good and there is usually something that the resident, whatever their ability, can participate in.
The staff are hard-working, caring and friendly, and although there has been a turnover in part due to Covid-19, I understand that the company has recruited. Going forward we have been told that each resident will be allocated a keyworker which will improve communication with relatives. Understandably, as with any care home, there have been a few issues along the way but the manager always has a listening ear and things are usually sorted quickly. Visiting during the pandemic has been enabled and welcomed wherever possible. I'm sure the residents are looking forward to spending time in the colourful gardens as the weather improves.
Reply from Karen Williams, General Manager at Barchester Kingsland House Care Home

Thank you for taking the time to review our service .The residents are certainly looking forward to getting out more and our Activities lead is organizing a weekly trip out and mini outings as well .We are all looking forward to celebrating the jubilee with lots of fun activities organized.

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Review from K A (Resident) published on 18 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love being with other people and the food is very good. We are always doing happy activities. I have some nice friends here so I do not feel lonely.
Reply from Karen Williams, General Manager at Barchester Kingsland House Care Home

This is so nice to hear, it's so important that residents continue with meaningful relationships. Thank you for your review.

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Review from D H (Husband of Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Considering what has happened over the last two years and I think the staff and management have done extremely well under the circumstances. Had a couple of things that needed sorting which was sorted. Overall very pleased.
Reply from Karen Williams, General Manager at Barchester Kingsland House Care Home

Thank you for taking the time to send a review, we welcome feedback so that we can constantly improve things for our residents.

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Review from K L (Relative of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kingsland House has a warm, caring feeling, right across the home. Staff are friendly, smile all the time and build warm relationships with residents. They are keen to get to know each person as an individual, including likes/dislikes, and personal interests. The level of care is very good, and careful
records are kept. Nursing staff and senior carers make time to talk to relatives and listen to any concerns. The single-story building eases any worries about the use of stairs. The home provides a light and bright environment, always well kept. Meals and snacks are generous and freshly made. There is a busy range of activities across the week, well planned to appeal to a variety of interests.
Reply from Karen Williams, General Manager at Barchester Kingsland House Care Home

Thank you, we really appreciate it when people take the time to review. The quality of life for our residents is extremely important, and including family is especially important.

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Review from C G (Daughter of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
There have been some small issues but once I had spoken to the manager it was always followed up and sorted. The staff are very caring. The home is very clean and well presented. It has a very friendly and warm atmosphere on arrival.
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Review from James G (Son of Resident) published on 16 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We moved my dad here from another home, due to the fact that it is all on one floor, the corridors are wide and bright, the rooms look out onto gardens, the dining room has tables laid with white table cloths, knives and forks, the sitting rooms are pleasant, airy, well furnished, the bedrooms are nicely
decorated and overall it is very reminiscent of a modern hotel.
A few months after Dad moved in, he is putting on weight, seems healthy (he has serious dementia), likes his surroundings, enjoys the view of the flower bed outside his window, is living in a lovely home that does not leave me feeling guilty when I say goodbye. There is a bird table outside his window, but he is usually more interested in the pigeons and seagulls that sit on the chimney (looking for warmth we think, now that winter is approaching). Overall, I am very pleased that my Mum found this home for him as the staff are kind and considerate, enjoy his personality and treat him with respect.
Reply from Karen Williams, General Manager at Barchester Kingsland House Care Home

Thank you for taking the time to fill out this review it is always helpful to see any areas that can be improved and to see what we are getting right.

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Current Review Score: 9.3 (9.299)

Overview of Review Score

The Review Score of 9.3 (9.299) out of 10 for Barchester Kingsland House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.299 for Barchester Kingsland House Care Home is calculated as follows: ( (167 Excellents x 5) + (67 Goods x 4) + (26 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 281 Ratings = 4.299
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Kingsland House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (30)

Meet the Team (10)

Ana

Ana Hyne

Job Title: General Manager Joined: 2025

Hi, my name is Ana and I am the General Manager at Kingsland House. Myself and the team are looking forward to welcoming you into our home.


My career in healthcare begun in 2015 and since then I have had a variety of roles in care homes, from registered nurse progressing my career to senior nurse, clinical lead and home manager. My experiences in various settings have helped me develop my knowledge and skills to improve people’s life in the care home environment.
I have also acquired a level 5 Diploma in Management and Leadership in adult care, which has helped me manage my teams well and drive change.


I am very dedicated to the people we support as well as their families and the staff, and I believe that working in partnership provides the best outcomes.

Louise

Louise Citroni

Job Title: Home Administrator Joined: 2024

Hello, my name is Louise, I live locally to Kingsland House and previously had a business in the local area and have links to the local community which has helped me feel welcome in my role. I have over 20 years in accounts management and previous experience supporting vulnerable adults.

Bogdan

Bogdan Rasarit

Job Title: Head of Maintenance and Health & Safety Champion Joined: 2023

Hi


My name is Bogdan and I am the Head of Maintenance here at Kingsland House. I have worked at Kingsland House since 2023 and enjoy every day doing my job.


I ensure that the resident's quality and safety is my priority. I am also the Speak Up Champion and the Health and Safety Champion.

Paul

Paul Lothian

Job Title: Head Chef Joined: 2024

I have been a head chef for over 20 years and with Barchester at Kingsland House since 2024.


it is truly rewarding catering for our residents, family and friends who all comment on our lovely food.
The responsibility is high however so are the rewards and satisfaction from caring for our resident's catering needs and I wouldn't change it for the world.

Mo

Mo Clark

Job Title: Activities Lead - Dementia Care Champion Joined: 2024

My name is Mo and I am the Activities Lead at Kingsland House. I have worked in many roles in care and came to Kingsland in 2024. I love the role of the Activities Lead and find the role so rewarding.

Having the opportunity to give so much fun and enjoyment to everyone is so important and I love all the different experiences every day.


I am also a Dementia Champion.

Shobha

Shobha Khadka

Job Title: Registered Nurse Joined: 2023

I have been with the lovely Kingsland team for some time now.


My role includes being the dignity and palliative care champion which I absolutely love to do.

Martha

Martha Hutchu

Job Title: Dementia Care Champion Joined: 2023

My name is Martha.


I have been at Kingsland for some time now and have learnt and grown with experience during my time at this wonderful home.

Keira

Keira Tomsett

Job Title: Receptionist/Administrator - Well Being & Mental Health Champion Joined: 2021

Hi, I'm Keira I started at Kingsland House as a housekeeper in 2021 and helping in activities too, having so many skills I am a key member of the team.
I love customer service and spending time with the families and residents. I feel like I am part of the heart of the home.


I am also the well-being and Mental Health Champion.

Theresa

Theresa Holland

Job Title: Activities Assistant Joined: 2010

Hi, my name is Theresa, and I have worked at Kingsland House since 2010. I have worked in various roles and now as an Activities Assistant. I love my job, as every day is a new adventure with the residents.


The most important thing for me is that the residents have a lovely day every day enjoying things that are important to them.

Nicola

Nicola Charlton

Job Title: Senior Carer Joined: 2019

I love working at Kingsland House and have been here since 2019. It is a 'home from home' environment. I am currently studying for my Diploma in Health and Social Care and the Senior Healthcare program with Barchester which enables me to give the best possible care to my residents. I work in Adur Unit and it feels like everyone is my family. Making sure the residents have the best possible care is my priority every day.


I am also a Speak Up Champion.

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