Barchester Kingsland House Care Home

Very good. Just brilliant. As a family, we are over the moon with the care, and the staff are always there for us.

My friend seems very happy.

From day one, the staff have been friendly, helpful and welcoming. The room is lovely and clean, and things were rearranged to cater for Mum's needs. Entertainment really y good and engaging for the residents, especially during the Jubilee celebration. Food always looks and smells delicious. Mum is always treated with respect and is always clean and tidy. Management is very approachable and helpful. Thank you to all staff.

Staff are not appreciated or respected by management or higher staff. Overheard manager shouting at staff and telling them how bad of carers they are and wouldn’t give them a reference in future. Staff constantly changing and now I can see why, with management like this.

Surroundings are important to my Mother so the high standard of decor and the welcoming reception area with tea, coffee and cakes available was perfect for her. The range of activities on offer is very good and there is usually something that the resident, whatever their ability, can participate in. The staff are hard-working, caring and friendly, and although there has been a turnover in part due to Covid-19, I understand that the company has recruited. Going forward we have been told that each resident will be allocated a keyworker which will improve communication with relatives. Understandably, as with any care home, there have been a few issues along the way but the manager always has a listening ear and things are usually sorted quickly. Visiting during the pandemic has been enabled and welcomed wherever possible. I'm sure the residents are looking forward to spending time in the colourful gardens as the weather improves.

I love being with other people and the food is very good. We are always doing happy activities. I have some nice friends here so I do not feel lonely.

Considering what has happened over the last two years and I think the staff and management have done extremely well under the circumstances. Had a couple of things that needed sorting which was sorted. Overall very pleased.

Kingsland House has a warm, caring feeling, right across the home. Staff are friendly, smile all the time and build warm relationships with residents. They are keen to get to know each person as an individual, including likes/dislikes, and personal interests. The level of care is very good, and careful records are kept. Nursing staff and senior carers make time to talk to relatives and listen to any concerns. The single-story building eases any worries about the use of stairs. The home provides a light and bright environment, always well kept. Meals and snacks are generous and freshly made. There is a busy range of activities across the week, well planned to appeal to a variety of interests.

There have been some small issues but once I had spoken to the manager it was always followed up and sorted. The staff are very caring. The home is very clean and well presented. It has a very friendly and warm atmosphere on arrival.

A few months after Dad moved in, he is putting on weight, seems healthy (he has serious dementia), likes his surroundings, enjoys the view of the flower bed outside his window, is living in a lovely home that does not leave me feeling guilty when I say goodbye. There is a bird table outside his window, but he is usually more interested in the pigeons and seagulls that sit on the chimney (looking for warmth we think, now that winter is approaching). Overall, I am very pleased that my Mum found this home for him as the staff are kind and considerate, enjoy his personality and treat him with respect.

The food is also of a high standard and freshly cooked.

Have had a sense of patients not being prioritised/respected as they might be. Garden area outside my dad's room is not attractive, nothing to look at i.e. bird tables, plants, chairs not around tables to welcome guests to take residents out there. Sanitary protection piled up on dining tables (in packets so clean, but still!) Very hard to get staff to come and assist with toileting, never seem to be the right people or enough of them available! Can wait ages at door - understand Covid makes this trickier, but not always very welcoming - caveat is I visit at weekends so can't comment on activities, etc. on weekdays.

After losing my father in February 2021, and my mum sharing the same care home, I felt I needed to move her closer to where I live. My sister and I visited Kingsland House and felt immediately comfortable with the most warming of atmospheres. We knew immediately that this was the right decision for our mum. All the staff are like family towards mum and us when visiting, nothing is too much trouble. The manager has a well-established team who take amazing care of our mum and for this we are eternally grateful. I would highly recommend Kingsland House too anyone that is looking for a wonderful care home for their loved ones.

After recommendation Kingsland in Shoreham and visiting the home on two occasions prior to mum moving in, we were as a family, greeted, respected and above all, we just knew and that positive feeling mum would be cared for. After moving mum from a previous provider on 7th April, we are thrilled to see our mum eating well, joining in activities being cared for by the most amazing nurses and above all to see her thrive.

My mum has been in Barchester Kingsland House Care Home now for over three years. The staff and care she gets cannot be faulted. Since the pandemic hit, they have continued with the highest level of professionalism and throughout last this year, have always put the needs of the residents first. I applaud their hard work and as we come out of lockdown, with all residents who can be vaccinated now having had their second jab, the future is just a little brighter for all staff and residents.

The staff at Kingsland House are fantastic always approachable, professional and friendly. We are more than happy with the care and attention my wife is receiving. I am now able to have a bedroom visit with her, and the inside of the home and her room are extremely clean and homely. Highly recommended.

As a weekly visitor to this establishment, I have found your personnel have treated me well, especially the reception staff. You have provided an excellent visitors room during this difficult time. Car parking facilities are excellent, as well as your email updates.

My husband appears well looked after and settled. He is treated with affection and respect. The new visitor suite is very comfortable and clean.

I’ve been very impressed with the care given to Mum since she has been in Kingsland House. It was a very difficult time when Mum first arrived, in many ways, but they acted professionally, efficiently and in a very caring manner. The staff are always very friendly and efficient and the visiting, within the COVID-19 rules, has always gone very smoothly. Mum seems very happy and healthy. Thank you Kingsland House.

Despite not being able to visit since March, I am confident that my mum is well looked after and kept safe. The staff at the home are fantastic and always very professional.