Submit a Review for Riverside View Care Home
Hutton Avenue, Darlington, DL1 2AQ
View full details of Riverside View Care HomeLatest Reviews for Riverside View Care Home
30 January 2026
Excellent care my father-in-law is given rooms cosy next to loos. Walking distance to dining areas, rooms clean, food great happy with all care provided.
30 January 2026
My mother has been a resident for the past 3/4 years due to dementia and I can not fault the attention and attitudes of the staff. To me they look after my mam like she was their own. My mother suffers terribly with chest infections and they are always quick to pick up on it when she starts becoming
unwell. They sort out the matron and always let me know what the outcome is and the tablets etc that she is getting. The cleanliness of the home is great. I never see anything out of place or dust anywhere. Even the cleaning staff are super friendly and stop and chat with my mam. I also have to say the food is amazing as well. My mam eats everything. Never complains always says she loves the good old traditional food Fish and chips Friday and Sunday dinners. Overall my opinion is it's like a home from home. The staff are super friendly and very helpful. They also have activities going on throughout the year and include everyone summer fete and Christmas parties. My mam loves them all
27 January 2026
Well maintained establishment, clean and comfortable room with very good facilities and amenities for residents. Very friendly and competent staff, with no restrictions on visiting times. Good location and easily accessible by car and public transport.
27 January 2026
Grandad in the care home well looked out after staff are 10 out of 10.
20 January 2026
Im really impressed with the care my mum receives whilst at Riverside , she is really prone to infection but they are really quick to get on top of them ,they call the matron the minute they think shes getting another or the last one hasn't shifted properly they are straight there getting her re
looked at.
Can't fault them one bit
20 January 2026
I always find staff are caring and friendly to both residents and visitors. Always made to feel welcome when I visit. Rooms are spacious and well equipped with lots of activities for residents to get involved in.
24 November 2025
We are extremely dissatisfied with the care provided to our mother, who has dementia and suffered a fall within approximately 30 hours of being admitted. This is a period during which a new resident should be closely monitored to ensure their safety, particularly when they are vulnerable and
unfamiliar with their surroundings.
The handling of the incident, including the follow-up communication, did not meet the standard of professionalism or clarity we expected. This has severely damaged our confidence in the home's ability to provide appropriate support.
My faith in the care system has been fractured.
Our situation was defined as a crisis situation and this care home was supposed to ease that situation but it made it a hundred times worse than it already was.
Regrettably, we cannot recommend this care home based on our experience.
12 March 2025
Lovely feeling to the home when you walk in. Manager goes above and beyond in every aspect of care home and residents. My husbands room is clean and comfortable, the food is excellent, I know this first hand as when my husband first went into care he wasn't eating, the manager asked me if I would
have lunch with husband and he now eats both dinner and dessert. Staff are friendly and welcoming and I am more than happy as to how he is looked after.
10 March 2025
The staff at riverside view are very good and treat my mam with good care and attention. Food is very good and freshly prepared ans good variety. The home is kept very clean and is cleaned daily.Mams Room is large with own bathroom and very nicely decorated which you can add to with your own
decoration. Overall the care home is very good with great staff and management who look after the patients needs and listen to relatives if they have any issues.
28 January 2025
I wish to convey my sincere thanks to the staff who helped my sister prepare for rehearsals in advance of her appearance and accompanied her on her performance playing the harmonica on the Dementias Talent Show at Darlington Theatre.
23 January 2025
My brother was transferred to Riverside View from hospital after a fall which resulted in a fractured pelvis. From the moment he arrived, he was greeted with respect and friendliness by all the staff. He had great care and nothing was too much trouble for the staff whenever anything was required.
The food was excellent and plentiful and we wouldn't hesitate to recommend this place to anyone.
23 May 2024
I have found the whole experience of Riverside Care Home very positive. The staff and management are all very caring nothing is too much trouble and I would recommend it to anyone considering respite care or other as a safe and welcoming place. It has very much helped me with my relative and has
been a very positive experience. All requirements of residents are met with care and a positive outlook.
08 December 2023
Riverside View is a lovely care home. A bright, clean, happy place, where my relative is safe and well looked after. The staff are friendly, caring and happy. The staff are the ones that make this care home what it is. A welcoming environment for residents and visitors alike. Safe, secure, clean and
homely.
Well done, all staff!
21 November 2023
I have visited this home for the last six years and have always found the staff friendly and caring. Residents' needs are met to their requirements.
17 November 2023
Mam is very happy here. Staff are friendly and lots for Mam to do. Room nice and get informed if she takes ill or has a fall.
17 November 2023
My dad receives excellent care and all the staff are friendly and approachable.
16 November 2023
My husband is happy here, and as he has never been a social man, he is happy in his room with the television.
22 February 2023
We would just like to thank all the staff for the kindness, care and compassion they showed not only to my mum but also to our family.
During difficult times over the past few years when visits were limited it was of great comfort to know that my mum was well looked after in a professional and
happy environment.
The staff are a credit to their profession and no words can fully express my gratitude. Thank you.
26 January 2023
My aunt spent her last 21 months in this home. She had settled in very well enjoying the care she received which relieved my sister and me of a great deal of concern while she had been living alone, especially during COVID. She was very happy with the staff and carers who were friendly, polite and
always available to answer our questions and was able to make new friends. At the end of her time, she died in the home at the age of 99 surrounded by familiar people and in her own room with appropriate care.
19 January 2023
I want to thank everyone at Riverside View Care Home for the brilliant care and love that has shown to my mam during the 5 years that she was resident. I have the utmost respect for everything that you guys do, in very difficult circumstances. I take my hat off to you all for working so hard at all
times to make sure that those that are unable to care for themselves are looked after, safely, in comfort and are happy whenever possible. I feel that as an occupation you are overlooked and undervalued. I have nothing but the highest level of respect for you. My mam settled into the home very quickly, she seemed to be pretty happy. I don't have any experience or comparison with other care homes but she usually seemed content and smiling!
Latest Reviews for Riverside View Care Home
30 January 2026
Excellent care my father-in-law is given rooms cosy next to loos. Walking distance to dining areas, rooms clean, food great happy with all care provided.
30 January 2026
My mother has been a resident for the past 3/4 years due to dementia and I can not fault the attention and attitudes of the staff. To me they look after my mam like she was their own. My mother suffers terribly with chest infections and they are always quick to pick up on it when she starts becoming
unwell. They sort out the matron and always let me know what the outcome is and the tablets etc that she is getting. The cleanliness of the home is great. I never see anything out of place or dust anywhere. Even the cleaning staff are super friendly and stop and chat with my mam. I also have to say the food is amazing as well. My mam eats everything. Never complains always says she loves the good old traditional food Fish and chips Friday and Sunday dinners. Overall my opinion is it's like a home from home. The staff are super friendly and very helpful. They also have activities going on throughout the year and include everyone summer fete and Christmas parties. My mam loves them all
27 January 2026
Well maintained establishment, clean and comfortable room with very good facilities and amenities for residents. Very friendly and competent staff, with no restrictions on visiting times. Good location and easily accessible by car and public transport.
27 January 2026
Grandad in the care home well looked out after staff are 10 out of 10.
20 January 2026
Im really impressed with the care my mum receives whilst at Riverside , she is really prone to infection but they are really quick to get on top of them ,they call the matron the minute they think shes getting another or the last one hasn't shifted properly they are straight there getting her re
looked at.
Can't fault them one bit
20 January 2026
I always find staff are caring and friendly to both residents and visitors. Always made to feel welcome when I visit. Rooms are spacious and well equipped with lots of activities for residents to get involved in.
24 November 2025
We are extremely dissatisfied with the care provided to our mother, who has dementia and suffered a fall within approximately 30 hours of being admitted. This is a period during which a new resident should be closely monitored to ensure their safety, particularly when they are vulnerable and
unfamiliar with their surroundings.
The handling of the incident, including the follow-up communication, did not meet the standard of professionalism or clarity we expected. This has severely damaged our confidence in the home's ability to provide appropriate support.
My faith in the care system has been fractured.
Our situation was defined as a crisis situation and this care home was supposed to ease that situation but it made it a hundred times worse than it already was.
Regrettably, we cannot recommend this care home based on our experience.
12 March 2025
Lovely feeling to the home when you walk in. Manager goes above and beyond in every aspect of care home and residents. My husbands room is clean and comfortable, the food is excellent, I know this first hand as when my husband first went into care he wasn't eating, the manager asked me if I would
have lunch with husband and he now eats both dinner and dessert. Staff are friendly and welcoming and I am more than happy as to how he is looked after.
10 March 2025
The staff at riverside view are very good and treat my mam with good care and attention. Food is very good and freshly prepared ans good variety. The home is kept very clean and is cleaned daily.Mams Room is large with own bathroom and very nicely decorated which you can add to with your own
decoration. Overall the care home is very good with great staff and management who look after the patients needs and listen to relatives if they have any issues.
28 January 2025
I wish to convey my sincere thanks to the staff who helped my sister prepare for rehearsals in advance of her appearance and accompanied her on her performance playing the harmonica on the Dementias Talent Show at Darlington Theatre.
23 January 2025
My brother was transferred to Riverside View from hospital after a fall which resulted in a fractured pelvis. From the moment he arrived, he was greeted with respect and friendliness by all the staff. He had great care and nothing was too much trouble for the staff whenever anything was required.
The food was excellent and plentiful and we wouldn't hesitate to recommend this place to anyone.
23 May 2024
I have found the whole experience of Riverside Care Home very positive. The staff and management are all very caring nothing is too much trouble and I would recommend it to anyone considering respite care or other as a safe and welcoming place. It has very much helped me with my relative and has
been a very positive experience. All requirements of residents are met with care and a positive outlook.
08 December 2023
Riverside View is a lovely care home. A bright, clean, happy place, where my relative is safe and well looked after. The staff are friendly, caring and happy. The staff are the ones that make this care home what it is. A welcoming environment for residents and visitors alike. Safe, secure, clean and
homely.
Well done, all staff!
21 November 2023
I have visited this home for the last six years and have always found the staff friendly and caring. Residents' needs are met to their requirements.
17 November 2023
Mam is very happy here. Staff are friendly and lots for Mam to do. Room nice and get informed if she takes ill or has a fall.
17 November 2023
My dad receives excellent care and all the staff are friendly and approachable.
16 November 2023
My husband is happy here, and as he has never been a social man, he is happy in his room with the television.
22 February 2023
We would just like to thank all the staff for the kindness, care and compassion they showed not only to my mum but also to our family.
During difficult times over the past few years when visits were limited it was of great comfort to know that my mum was well looked after in a professional and
happy environment.
The staff are a credit to their profession and no words can fully express my gratitude. Thank you.
26 January 2023
My aunt spent her last 21 months in this home. She had settled in very well enjoying the care she received which relieved my sister and me of a great deal of concern while she had been living alone, especially during COVID. She was very happy with the staff and carers who were friendly, polite and
always available to answer our questions and was able to make new friends. At the end of her time, she died in the home at the age of 99 surrounded by familiar people and in her own room with appropriate care.
19 January 2023
I want to thank everyone at Riverside View Care Home for the brilliant care and love that has shown to my mam during the 5 years that she was resident. I have the utmost respect for everything that you guys do, in very difficult circumstances. I take my hat off to you all for working so hard at all
times to make sure that those that are unable to care for themselves are looked after, safely, in comfort and are happy whenever possible. I feel that as an occupation you are overlooked and undervalued. I have nothing but the highest level of respect for you. My mam settled into the home very quickly, she seemed to be pretty happy. I don't have any experience or comparison with other care homes but she usually seemed content and smiling!