Riverside View Care Home

Hutton Avenue, Darlington DL1 2AQ
Review Us
9.3 59 Reviews
  • Riverside View Care Home, Darlington
At Riverside View Care Home in Darlington, residents experience person-centred care and a supportive, homely environment. Specialising in caring for the elderly and those with needs such as dementia and Parkinson's disease, the dedicated team focuses on ensuring each resident feels safe, valued, and comfortable. With room for up to 59 individuals, Riverside View provides not just care, but a community where residents can flourish.

Offering a wide range of services, including palliative care, convalescent care, and respite care, Riverside View ensures that all residents receive tailored care to meet their unique needs. Each of the 59 single rooms comes with an ensuite WC, providing comfort and privacy.

Residents also enjoy access to a range of excellent facilities, including a garden area, spacious communal lounges, and a kitchenette, promoting a sense of independence. Whether relaxing in the dedicated activities room or taking in the views from the secure gardens, Riverside View creates a space where residents can maintain their daily routines while receiving the highest standard of care.
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Care Provided by Riverside View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Residential Dementia Care: from £1191
  • RESPITE Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Residential Dementia Care: from £1191

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Riverside View Care Home to find out the exact price for your requirements.

Contact Riverside View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Riverside View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Szczesniak (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (0)

Visiting

  • All visitors welcome.

Parking

  • Ample on site parking.

Riverside View Care Home Reviews (59)

9.3

Riverside View Care Home has a Review Score of 9.3 (9.296) out of 10, based on 12 reviews in the last 2 years.
Over all time Riverside View Care Home has 59 reviews.

Overall Experience
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Reviewer Connection to Riverside View Care Home
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Total of 59, showing 1-20
Review from S M (Daughter-in-law of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care my father-in-law is given rooms cosy next to loos. Walking distance to dining areas, rooms clean, food great happy with all care provided.
Reply from Rachael Dunseath, Head of Marketing at Riverside View Care HomeThanks so much for taking time to review us. We are so glad you are happy with the care we are providing for your Father in Law.
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Review from Karen O (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for the past 3/4 years due to dementia and I can not fault the attention and attitudes of the staff. To me they look after my mam like she was their own. My mother suffers terribly with chest infections and they are always quick to pick up on it when she starts becoming
unwell. They sort out the matron and always let me know what the outcome is and the tablets etc that she is getting. The cleanliness of the home is great. I never see anything out of place or dust anywhere. Even the cleaning staff are super friendly and stop and chat with my mam. I also have to say the food is amazing as well. My mam eats everything. Never complains always says she loves the good old traditional food Fish and chips Friday and Sunday dinners. Overall my opinion is it's like a home from home. The staff are super friendly and very helpful. They also have activities going on throughout the year and include everyone summer fete and Christmas parties. My mam loves them all
Reply from Rachael Dunseath, Head of Marketing at Riverside View Care HomeThank you so much for such a lovely review. I will make sure that the team receive your kind compliments.
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Review from David C (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well maintained establishment, clean and comfortable room with very good facilities and amenities for residents. Very friendly and competent staff, with no restrictions on visiting times. Good location and easily accessible by car and public transport.
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Review from A C (Grandson of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandad in the care home well looked out after staff are 10 out of 10.
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Review from Mandy G (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Im really impressed with the care my mum receives whilst at Riverside , she is really prone to infection but they are really quick to get on top of them ,they call the matron the minute they think shes getting another or the last one hasn't shifted properly they are straight there getting her re looked
at.
Can't fault them one bit
Reply from Paul Millar, Client Relations at Riverside View Care HomeThank you for taking the time to review our home . It is a privilege to care for your Mum , Your kind words are greatly appreciated and I will of course share them with the Riverside View Family .
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Review from Diane C (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always find staff are caring and friendly to both residents and visitors. Always made to feel welcome when I visit. Rooms are spacious and well equipped with lots of activities for residents to get involved in.
Reply from Paul Millar, Client Relations at Riverside View Care HomeThank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course share them with the Riverside View family
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Review from Barbara V (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
We are extremely dissatisfied with the care provided to our mother, who has dementia and suffered a fall within approximately 30 hours of being admitted. This is a period during which a new resident should be closely monitored to ensure their safety, particularly when they are vulnerable and unfamiliar
with their surroundings.
The handling of the incident, including the follow-up communication, did not meet the standard of professionalism or clarity we expected. This has severely damaged our confidence in the home's ability to provide appropriate support.
My faith in the care system has been fractured.
Our situation was defined as a crisis situation and this care home was supposed to ease that situation but it made it a hundred times worse than it already was.
Regrettably, we cannot recommend this care home based on our experience.
Reply from Paul Millar, Client Relations at Riverside View Care HomeThank you for taking the time to share your concerns, all feedback is welcomed and allows us to continually develop our service.
We are truly sorry to hear about your experience and distress this has caused you and your family. The safety and wellbeing of our residents is our highest priority, and we understand how upsetting it must have been for your mother to experience a fall so soon after admission.
We want to assure you that we are actively investigating the circumstances surrounding the incident, including the monitoring in place at the time and the communication that followed. Your feedback highlights areas where we could possibly improve , and it will be taken extremely seriously as part of this review.
We recognise the trust families place in us, especially during what you described as a crisis situation, and we are sorry that you feel we did not meet your expectations. We are committed to learning from this and to ensuring that any shortcomings are addressed promptly and
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Review from B L (Wife of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely feeling to the home when you walk in. Manager goes above and beyond in every aspect of care home and residents. My husbands room is clean and comfortable, the food is excellent, I know this first hand as when my husband first went into care he wasn't eating, the manager asked me if I would have
lunch with husband and he now eats both dinner and dessert. Staff are friendly and welcoming and I am more than happy as to how he is looked after.
Reply from Paul Millar, Marketing Manager at Riverside View Care HomeThank you for taking the time to review our home . We are delighted at how your husband has settled in and with his progress . Your kind words are greatly appreciated and I will of course pass them on to The Riverside view team .
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Review from J K (Son of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at riverside view are very good and treat my mam with good care and attention. Food is very good and freshly prepared ans good variety. The home is kept very clean and is cleaned daily.Mams Room is large with own bathroom and very nicely decorated which you can add to with your own decoration.
Overall the care home is very good with great staff and management who look after the patients needs and listen to relatives if they have any issues.
Reply from Paul Millar, Marketing Manager at Riverside View Care HomeMany thanks for taking the time to review our home . It is a pleasure to care for your Mum . Your kind words are greatly appreciated and I will of course pass them on to the Riverside family .
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Review from Katy M (Sister of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to convey my sincere thanks to the staff who helped my sister prepare for rehearsals in advance of her appearance and accompanied her on her performance playing the harmonica on the Dementias Talent Show at Darlington Theatre.
Reply from Jackie Brook, Care Relationships at Riverside View Care HomeThank you so much for your kind words. We're delighted to have supported your sister in preparing for such a special moment. It was an absolute joy to accompany her and see her talent shine at the Dementias Talent Show. Moments like these mean the world to us!
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Review from S C (Sister of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was transferred to Riverside View from hospital after a fall which resulted in a fractured pelvis. From the moment he arrived, he was greeted with respect and friendliness by all the staff. He had great care and nothing was too much trouble for the staff whenever anything was required.
The
food was excellent and plentiful and we wouldn't hesitate to recommend this place to anyone.
Reply from Jackie Brook, Care Relationships at Riverside View Care HomeThank you so much for sharing your kind feedback about Riverside View. We were so pleased to hear that your brother received such excellent care during his time with us. Our team is dedicated to ensuring every resident feels respected, supported, and well cared for, so it's wonderful to know that this was reflected in your brother's experience. We were also delighted that you were impressed with the food we understand how important it is for our residents to enjoy delicious and nourishing meals. Your recommendation means a great deal to us and will be sure to share your lovely comments with the team. Thank you again for your kind words they are greatly appreciated.
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Review from A D (Wife of Resident) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the whole experience of Riverside Care Home very positive. The staff and management are all very caring nothing is too much trouble and I would recommend it to anyone considering respite care or other as a safe and welcoming place. It has very much helped me with my relative and has been
a very positive experience. All requirements of residents are met with care and a positive outlook.
Reply from Jackie Brook, Care Relationships at Riverside View Care HomeThank you for your wonderful review. We're delighted to hear that your experience at Riverside Care Home has been so positive. Your kind words about our caring staff and management mean a lot to us. We're pleased to have provided a safe and welcoming environment for your relative and appreciate your recommendation.
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Review from Susan P (Daughter of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Riverside View is a lovely care home. A bright, clean, happy place, where my relative is safe and well looked after. The staff are friendly, caring and happy. The staff are the ones that make this care home what it is. A welcoming environment for residents and visitors alike. Safe, secure, clean and
homely.
Well done, all staff!
Reply from Home Manager, Home Manager at Riverside View Care HomeThank you for your review of Riverside View. We're thrilled to hear your relative feels safe and well cared for in our bright, clean, and happy environment. Our staff takes pride in creating a welcoming and secure space, and your recognition means a lot.
We're proud to have you and your relative as part of the Marton Care community at Riverside View.
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Review from J D (Daughter of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited this home for the last six years and have always found the staff friendly and caring. Residents' needs are met to their requirements.
Reply from Paul Millar, Marketing Manager at Riverside View Care HomeMany thanks for taking the time to review our home.
Your kind words are greatly appreciated and I will of course pass them on to the Riverside family.
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Review from Angela C (Daughter of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam is very happy here. Staff are friendly and lots for Mam to do. Room nice and get informed if she takes ill or has a fall.
Reply from Paul Millar, Marketing Manager at Riverside View Care HomeDear Angela, many thanks for taking the time to review our home. It is an honour and a privilege to be able to care for your mam. Your kind words are greatly appreciated, and I will, of course, pass them on to the Riverside family.
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Review from Sandra R (Daughter of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad receives excellent care and all the staff are friendly and approachable.
Reply from Paul Millar, Marketing Manager at Riverside View Care HomeDear Sandra, many thanks for taking the time to review our home. It is a privilege to be able to care for your Dad. Your kind words are greatly appreciated, and I will, of course, pass them on to the Riverside family.
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Review from Ann B (Wife of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is happy here, and as he has never been a social man, he is happy in his room with the television.
Reply from Paul Millar, Marketing Manager at Riverside View Care HomeDear Ann, many thanks for taking the time to review our home. It is a privilege to be able to care for your husband, and are delighted at how settled he is. Your kind words are greatly appreciated, and I will, of course, pass them on to the Riverside family.
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Review from Elizabeth M (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would just like to thank all the staff for the kindness, care and compassion they showed not only to my mum but also to our family.
During difficult times over the past few years when visits were limited it was of great comfort to know that my mum was well looked after in a professional and happy
environment.
The staff are a credit to their profession and no words can fully express my gratitude. Thank you.
Reply from Paul Millar, Marketing Manager at Riverside View Care HomeMany thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to The Riverside family.
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Review from Pamela E (Niece of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt spent her last 21 months in this home. She had settled in very well enjoying the care she received which relieved my sister and me of a great deal of concern while she had been living alone, especially during COVID. She was very happy with the staff and carers who were friendly, polite and always
available to answer our questions and was able to make new friends. At the end of her time, she died in the home at the age of 99 surrounded by familiar people and in her own room with appropriate care.
Reply from Paul Millar, Marketing Manager at Riverside View Care HomeDear Pamela, many thanks for taking the time to review our home. It was our pleasure to care for your aunt and she is sorely missed. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Riverside family.
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Review from Jeff T (Son of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to thank everyone at Riverside View Care Home for the brilliant care and love that has shown to my mam during the 5 years that she was resident. I have the utmost respect for everything that you guys do, in very difficult circumstances. I take my hat off to you all for working so hard at all
times to make sure that those that are unable to care for themselves are looked after, safely, in comfort and are happy whenever possible. I feel that as an occupation you are overlooked and undervalued. I have nothing but the highest level of respect for you. My mam settled into the home very quickly, she seemed to be pretty happy. I don't have any experience or comparison with other care homes but she usually seemed content and smiling!
Reply from Paul Millar, Marketing Manager at Riverside View Care HomeDear Jeff, many thanks for taking the time to review our home. It was our pleasure to care for your mum, she is sorely missed. Your kind words are greatly appreciated and I will, of course, pass them on to the manager and the Riverside family.
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Current Review Score: 9.3 (9.296)

Overview of Review Score

The Review Score of 9.3 (9.296) out of 10 for Riverside View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.589 for Riverside View Care Home is calculated as follows: ( (109 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 141 Ratings = 4.589
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.707 Points relating to the number of positive Reviews for Riverside View Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 11 Positive Reviews ÷ 11.8 = 0.932
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Michelle

Michelle Szczesniak

Job Title: Care Home Manager Joined: 2023

Michelle Keep is an experienced care home manager.

Frequently Asked Questions about Riverside View Care Home

What types of Care is Riverside View Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Riverside View Care Home have?

There are 59 Single Rooms.

What are the Facilities & Services at Riverside View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverside View Care Home to the centre of Darlington?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverside View Care Home to verify any information. View our terms and conditions. Riverside View Care Home has an Enhanced Service - more info.