Riverside View Care Home

My sister in law was cared for excellently during her stay. The management and staff were amazing and very caring towards her. Can't thank them enough. Excellent care home.

Riverside provides excellent care. The staff are all very friendly and professional. They always have time to help and assist in every need. The home is clean (and does not smell) and well maintained. The food is well cooked and always plenty of it. My mother has never looked so good.

Unable to visit on a regular basis. I need to feel confident - which I do.

My mother was a resident at Riverside View Care Home for four and a half years. Over this time the care she received was of an excellent standard. We found all the staff to be extremely caring and friendly.

Mam settled well, enjoys the interaction with staff.

Dad has been settled since coming to Riverside.

Nothing was too much trouble. I highly recommend the home and staff without a doubt.

Really good care from an excellent team of staff. They are all friendly, caring and highly professional. The rooms, dining area and lounges are all fresh and lovely. It is very nice to have the lovely views onto the garden and riverside. The care they give my mother is first class.

My mother has been a resident for over a year now. She is treated with consideration and much affection. She regards the residence as home. Due to her poor eyesight, she does not have as much interaction with other residents but the staff make every effort to include her in all activities. I feel more happy myself knowing that she is in such a caring place.

It hasn't been an easy road and sometimes I have had to speak for him but he is now very settled and does refer to his room as home.

Thank you so much and I will miss my 9 years association with this wonderful outstanding home.

All staff I've come into contact with have been so supportive in settling mum.

All the staff are very helpful and caring but at times not fully staffed. The rooms are kept very clean and tidy. Overall standards are good and my dad appears very happy. The fees are quite high and risen sharply since my Dad first came in by £160 per week.

A clean welcoming care home. Friendly staff.

My cousin is in this care home. Care is at best 'inconsistent' with the times of medicines etc varying considerably, whether this is down to lack of staff or management I don't know. However, having to be woken in the early hours to be given ear drops when these should have been given hours earlier is not acceptable.

How often should a bed linen be changed? In this case, the same pillow covers have been on for weeks.

Food is at best bland and the cheapest option given. There seems to be no menu and the resident is not offered a choice, again meal times vary considerably if taken in your room.

A very disappointing report.

My grandma came into Riverside in March 2016. The care my grandma receives is excellent, she loves the meals and has today just said to me that she is so pleased I got her into Riverside. My grandma loves it when they have entertainment which they regularly do.

Any queries we have had are all quickly dealt with.

Have marked all boxes good, the reason given, there is always room for improvement.

Staff have been friendly and supportive, both administrative, care staff and managerial. My mother is well cared for when she is in the care home. Senior care workers always do a care plan for her when she goes in for respite. I would also like to include domiciliary staff in this review as they have been pleasant to me and my mother.

I ma delighted with the care my husband is receiving at Riverside View and visit him most days. In fact I have recommended this home to several of my friends who now have their friends, relatives in this home. Also I have spoken to some of the residents friends who have visited and I have never heard them complain about the care home.