Riverside View Care Home

Hutton Avenue, Darlington DL1 2AQ
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9.3 59 Reviews
  • Riverside View Care Home, Darlington
At Riverside View Care Home in Darlington, residents experience person-centred care and a supportive, homely environment. Specialising in caring for the elderly and those with needs such as dementia and Parkinson's disease, the dedicated team focuses on ensuring each resident feels safe, valued, and comfortable. With room for up to 59 individuals, Riverside View provides not just care, but a community where residents can flourish.

Offering a wide range of services, including palliative care, convalescent care, and respite care, Riverside View ensures that all residents receive tailored care to meet their unique needs. Each of the 59 single rooms comes with an ensuite WC, providing comfort and privacy.

Residents also enjoy access to a range of excellent facilities, including a garden area, spacious communal lounges, and a kitchenette, promoting a sense of independence. Whether relaxing in the dedicated activities room or taking in the views from the secure gardens, Riverside View creates a space where residents can maintain their daily routines while receiving the highest standard of care.
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Care Provided by Riverside View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Residential Dementia Care: from £1191
  • RESPITE Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Residential Dementia Care: from £1191

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Riverside View Care Home to find out the exact price for your requirements.

Contact Riverside View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Riverside View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Szczesniak (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (0)

Visiting

  • All visitors welcome.

Parking

  • Ample on site parking.

Riverside View Care Home Reviews (59)

9.3

Riverside View Care Home has a Review Score of 9.3 (9.296) out of 10, based on 12 reviews in the last 2 years.
Over all time Riverside View Care Home has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Riverside View Care Home
  • 27
  • 11
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  • 1
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Total of 59, showing 41-59
Review from Susan K (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been settled since coming to Riverside.
Reply from Ronnie Cavanagh, Marketing at Riverside View Care HomeThank you, Susan, for your positive feedback towards Riverside View Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Dad has settled in. If there is anything more we can do, please do not hesitate to reach out.
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Review from P P (Nephew of Resident) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle had excellent care and attention during his stay at Riverside. Lovely staff. Helpful and considerate - they're excellent.
Lovely situation too.
Nothing was too much trouble. I highly recommend the home and staff without a doubt.
Reply from Ronnie Cavanagh, Marketing at Riverside View Care HomeThank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Riverside View Care Home. We are so pleased you felt that our team lived up to expectation and treated your Uncle with dignity and the compassion he deserved during his time at our home. We hope that his time at Riverside View did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.
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Review from Bernard S (Son of Resident) published on 24 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really good care from an excellent team of staff. They are all friendly, caring and highly professional. The rooms, dining area and lounges are all fresh and lovely. It is very nice to have the lovely views onto the garden and riverside. The care they give my mother is first class.
Reply from Ronnie Cavanagh, Marketing at Riverside View Care HomeThank you, Bernard, for your comments about your recent experience at Riverside View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from David B (Son of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for over a year now. She is treated with consideration and much affection. She regards the residence as home. Due to her poor eyesight, she does not have as much interaction with other residents but the staff make every effort to include her in all activities. I feel more
happy myself knowing that she is in such a caring place.
Reply from Ronnie Cavanagh, Marketing at Riverside View Care HomeThank you, David, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Riverside View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Veronica T (Daughter of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been a resident for one year and within that year he has had to cope with illness, admittance to hospital and bereavement of his wife who was also a resident. The staff have helped both him and I through these occasions, supporting us both along the way.
It hasn't been an easy road and sometimes
I have had to speak for him but he is now very settled and does refer to his room as home.
Reply from Ronnie Cavanagh, Marketing at Riverside View Care HomeThank you, Veronica, for letting us know how we are doing at Riverside View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If there is anything more we can do, please do not hesitate to reach out.
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Review from Rosanne B (Daughter of Resident) published on 11 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum resided at Riverside View for a very happy nine years. During this time, I have seen several management changes but the management team in place now is outstanding.
There are a core number of staff who have cared for mum from day one throughout her dementia journey. I will never forget the
support and kindness they provided both to mum and me in some very difficult times coming to terms with the development of this condition. A very special thank you.
The newer members of the team are also a brilliant asset and very dedicated carers working at times in a very challenging environment.
Unfortunately mum passed away recently, at her Riverside home surrounded by the love of her family staff and residents. In addition, me and my sister spent a few overnights at Riverside View, this gave us the rare opportunity to meet the night staff, which makes up an all-around special care team.
Thank you so much and I will miss my 9 years association with this wonderful outstanding home.
Reply from Ronnie Cavanagh, Marketing at Riverside View Care HomeThank you, Rosanne, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Riverside View Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Riverside View did see some friendships flourish with both the Care team and residents. Thank you again, Rosanne, if there is anything more we can do please do not hesitate to reach out.
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Review from Debbie B (Daughter of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For the short time, my mum has been a resident I've found everything to my satisfaction any worries or problems have always been dealt with professionally with care, dignity and quickly.
Extremely clean home, well presented.
All staff I've come into contact with have been so supportive in settling
mum.
Reply from Ronnie Cavanagh, Marketing at Riverside View Care HomeThank you, Debbie, for your feedback following your recent experience of Riverside View Care Home. We are happy to learn it has been so positive and that you have found our team so supportive. We appreciate all of your comments. Have a fantastic day.
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Review from Adrian F (Son of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very helpful and caring but at times not fully staffed. The rooms are kept very clean and tidy. Overall standards are good and my dad appears very happy. The fees are quite high and risen sharply since my Dad first came in by £160 per week.
Reply from Ronnie Cavanagh, Marketing at Riverside View Care HomeThank you, Adrian, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Riverside View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Clare C (Niece of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A clean welcoming care home. Friendly staff.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Riverside View Care HomeThank you, Clare, for your feedback about our home. We are pleased to hear that your experience of Riverside View Care Home has been so positive. We look forward to seeing you again soon. Take care.
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Review from Andrew S (Cousin of Resident) published on 28 September 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
My cousin is in this care home. Care is at best 'inconsistent' with the times of medicines etc varying considerably, whether this is down to lack of staff or management I don't know. However, having to be woken in the early hours to be given ear drops when these should have been given hours earlier
is not acceptable.


How often should a resident be bathed? In this case, no bath has been given in 3 weeks.
How often should a bed linen be changed? In this case, the same pillow covers have been on for weeks.


Food is at best bland and the cheapest option given. There seems to be no menu and the resident is not offered a choice, again meal times vary considerably if taken in your room.


A very disappointing report.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Riverside View Care HomeThank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.
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Review from Jacqui D (Granddaughter of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma came into Riverside in March 2016. The care my grandma receives is excellent, she loves the meals and has today just said to me that she is so pleased I got her into Riverside. My grandma loves it when they have entertainment which they regularly do.
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Review from Joyce H (Wife of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are pleasant and courteous, surroundings are always clean. My mother says she could not have been in a nicer place and they are all good to her and kind. This helps me feel happier about her being in a care home and this gives me peace of mind.
Any queries we have had are all quickly dealt
with.
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Review from R T (Brother of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care and concern the staff have for my brother and also others here.
Have marked all boxes good, the reason given, there is always room for improvement.
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Review from Jane M (Daughter of Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been friendly and supportive, both administrative, care staff and managerial. My mother is well cared for when she is in the care home. Senior care workers always do a care plan for her when she goes in for respite. I would also like to include domiciliary staff in this review as they have
been pleasant to me and my mother.
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Review from Patricia W (Wife of Resident) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I ma delighted with the care my husband is receiving at Riverside View and visit him most days. In fact I have recommended this home to several of my friends who now have their friends, relatives in this home. Also I have spoken to some of the residents friends who have visited and I have never heard
them complain about the care home.
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Review from Lynne S (Daughter of Resident) published on 11 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been fantastic in welcoming mum to the home, they are friendly and keen to learn all about her, providing highly professional care to the level she needs. The home and rooms are fresh, clean and well decorated, with all the right facilities. Everyone has been so helpful in helping mam settle
well. There is a good range of activities led by the activities lady who is excellent. I would recommend Riverside View to anyone.
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Review from Lynn P (Daughter of Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion Riverside View care Home is outstanding in all aspects. My father went into another care home after leaving hospital, it was appalling, smelt of urine and he was left to stay in bed all day. I approached Riverside View to move him to them. They responded immediately even helping me transport
him. All, without exception, staff are kind, attentive and treat dad with dignity and respect. Dad suffers from dementia and is challenging at times so I know they have their hands full. The home has just been redecorated with new furnishings including dad's room. The manager goes out of her way to make sure I know what is going on and rings to make sure I am surviving the upset and guilt feelings and reassures me they are there for me as well as dad. I cannot praise this home and all the staff enough, outstanding. Thank you.
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Review from Barbara R (Daughter of Resident) published on 16 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Riverside care home for approximately five months after transferring her from a hospital in Hull, where she was recovering from a broken hip. After the excellent care she received in the home she recovered from this and was doing relatively well. A couple of months ago she fell
again in the home breaking her other hip, after her second hip replacement she has recovered reasonably well, but her dementia and confusion have deteriorated, which has meant she is not happy and is constantly depressed. She has fallen again twice recently and both times receiving cuts and bruising to her head and face, and the last time spraining her wrist. This seems to have caused her further deterioration. She is still receiving the best of care from excellent staff, but unfortunately she cannot appreciate it.
Reply from Claire Westmorland, Home Manager at Riverside View Care HomeBarbara, thanks so much for your review of Riverside Care Home. We take every review extremely seriously, and always act on the feedback. We are really pleased that you are finding the care your mother is receiving of a high standard. As you mention, your mother is prone to falls and because of this we are taking extra care to ensure these are minimised as much as possible, whilst allowing her to maintain as much independence as is possible. We are constantly reviewing the most appropriate way to care for your mother, and will keep talking with you to discuss how things are going. Likewise, if you have any concerns or suggestions that you think may make your mother feel more positive, we are always keen to hear them. Thanks again for your feedback and I look forward to seeing you soon.
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Review from E L (Wife of Resident) published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff from the manager to domestics do an excellent job. All are very helpful and caring. They all look after my husband with dignity and love.
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Current Review Score: 9.3 (9.296)

Overview of Review Score

The Review Score of 9.3 (9.296) out of 10 for Riverside View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.589 for Riverside View Care Home is calculated as follows: ( (109 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 141 Ratings = 4.589
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.707 Points relating to the number of positive Reviews for Riverside View Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 11 Positive Reviews ÷ 11.8 = 0.932
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Michelle

Michelle Szczesniak

Job Title: Care Home Manager Joined: 2023

Michelle Keep is an experienced care home manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverside View Care Home to verify any information. View our terms and conditions. Riverside View Care Home has an Enhanced Service - more info.