Submit a Review for Charlotte Grange Residential Care Home
Flaxton Street, Hartlepool, TS26 9JY
View full details of Charlotte Grange Residential Care HomeLatest Reviews for Charlotte Grange Residential Care Home
24 February 2026
Charlotte Grange has taken good care of us since anticipatory care has started. Gran is well cared for, enjoys her meals and is clearly cherished. The Carers and wider staff care a lot about her welfare. We feel supported and included and can visit and enjoy time with her.
24 February 2026
My mam came into the care home last May 2025. She was welcomed greatly by all members of management and staff, they give me mam the best care and support she needs, treated with dignity, supports mam in activities and makes mam feel safe.
24 February 2026
Since our mam came into Charlotte Grange 3 yrs ago the care has been very good to both mam and our family members. All worries about mams dementia are listened too and day to day care maintained to very good standards. The only concern is maintenance of plumbing and decoration.
24 February 2026
What a lovely place - so friendly and homely. Staff are brilliant - they look after my mam. Hoping she is staying here full time.
12 February 2026
The home is welcoming and everyone seems happy and well cared for. The entertainment is very good including karaoke on a Monday afternoon which my husband joins in. My brother in law loves it here.
20 March 2025
The overall care, support and attention to needs of our mother have been good. As with all new environments it takes time to evaluate all of the likely situations likely to be met during our mothers stay.
The only concern is the room, there is considerable wear and tear and the failed window unit
makes it difficult to see the outside world. The family will re-decorate the room to improve our mothers and any visitors time while here. Overall above satisfied. Also we have noticed mother is left alone with a drink that she spills and causes distressed, discomfort and embarrassment. We have raised this but it is ongoing.
17 March 2025
All staff are all caring and friendly.
12 March 2025
My granmar always has activities to do, she never used to like participating in activities but now she really enjoys it. She has made many new friends along the way and as a family we know she is safe at Charlotte Grange.
12 March 2025
Excellent care home, cant do anything more that what they do. Very pleasant and nice carers.
08 January 2025
Overall it's a lovely place, very friendly staff but needs a lot of modernisation and work as it is all well overdue. Should be more variety of choice with meals, especially with the price hike.
05 December 2024
Give my mother excellent care and support. We know she is well looked after. Staff are lovely, they also support family as well.
05 December 2024
Lovely warm welcome from staff from entering the home to leaving, all staff are polite and care for the residents.
Have mentioned to staff previously the menu doesn't match what is served and on a few occasions the meals have been poor.
05 December 2024
Friendly atmosphere, with staff and food excellent. Building and rooms are a bit tired and could do with an update.
01 September 2023
Please dont judge this care home by its tired exterior as the care and kindness given by the staff is second to none. My dad resided there for a couple of months prior to his passing - The staff went that extra mile not only with him but also with his visiting family - they were friendly, kind and
nothing was a bother. He was comfortable and whilst didn't wish to go into residential care enjoyed the chat and friendly banter the care staff engaged with him - his buzzer was answered in minimum time and extra refreshments, homemade treats and his favourite ice cream were offered mid-meals. He had previously been in 2 different care homes for respite and did not have a pleasant experience in either - I'm so glad his last couple of months were here as the staff genuinely showed an interest in him, his family and more so his wellbeing.
Keep up the good work, eternally grateful.
20 December 2022
Poor communication between management and relatives.
High staff turnover.
There appears to be a real lack of training and therefore a real lack of understanding of dementia and how to approach people living with dementia/behaviours that challenge.
Lack of attention to detail (broken bath hoists
not identified on any quality assurance audits or fixed for months).
02 September 2020
Charlotte Grange has cared for my mum for over five years. They have always been attentive to her needs and maintained a pleasant disposition. I have always been greeted with friendliness even though I visit at irregular times. My mum does not want to be in care, but it is apparent that she is well
treated there. The family are very pleased with the care and attention.
26 March 2020
Take care of relatives. Very caring and patient.
26 February 2020
Charlotte Grange is a welcoming environment where residents, family and visitors are encouraged to be part of the establishment.
26 February 2020
My Mother has been in this care home for 1 year and 4 months. I think she has been the happiest she has ever been.
My sister and I are really pleased with the care and support my mam gets in here and we can go home and not worry about her.
If there is anything wrong with my mam the staff are
straight on the phone to let us know.
05 August 2019
I like the lasses because they are very caring. The home is clean and comfortable and there are things to keep the residents interested, i.e. music, television, bingo and crafts.
Latest Reviews for Charlotte Grange Residential Care Home
24 February 2026
Charlotte Grange has taken good care of us since anticipatory care has started. Gran is well cared for, enjoys her meals and is clearly cherished. The Carers and wider staff care a lot about her welfare. We feel supported and included and can visit and enjoy time with her.
24 February 2026
My mam came into the care home last May 2025. She was welcomed greatly by all members of management and staff, they give me mam the best care and support she needs, treated with dignity, supports mam in activities and makes mam feel safe.
24 February 2026
Since our mam came into Charlotte Grange 3 yrs ago the care has been very good to both mam and our family members. All worries about mams dementia are listened too and day to day care maintained to very good standards. The only concern is maintenance of plumbing and decoration.
24 February 2026
What a lovely place - so friendly and homely. Staff are brilliant - they look after my mam. Hoping she is staying here full time.
12 February 2026
The home is welcoming and everyone seems happy and well cared for. The entertainment is very good including karaoke on a Monday afternoon which my husband joins in. My brother in law loves it here.
20 March 2025
The overall care, support and attention to needs of our mother have been good. As with all new environments it takes time to evaluate all of the likely situations likely to be met during our mothers stay.
The only concern is the room, there is considerable wear and tear and the failed window unit
makes it difficult to see the outside world. The family will re-decorate the room to improve our mothers and any visitors time while here. Overall above satisfied. Also we have noticed mother is left alone with a drink that she spills and causes distressed, discomfort and embarrassment. We have raised this but it is ongoing.
17 March 2025
All staff are all caring and friendly.
12 March 2025
My granmar always has activities to do, she never used to like participating in activities but now she really enjoys it. She has made many new friends along the way and as a family we know she is safe at Charlotte Grange.
12 March 2025
Excellent care home, cant do anything more that what they do. Very pleasant and nice carers.
08 January 2025
Overall it's a lovely place, very friendly staff but needs a lot of modernisation and work as it is all well overdue. Should be more variety of choice with meals, especially with the price hike.
05 December 2024
Give my mother excellent care and support. We know she is well looked after. Staff are lovely, they also support family as well.
05 December 2024
Lovely warm welcome from staff from entering the home to leaving, all staff are polite and care for the residents.
Have mentioned to staff previously the menu doesn't match what is served and on a few occasions the meals have been poor.
05 December 2024
Friendly atmosphere, with staff and food excellent. Building and rooms are a bit tired and could do with an update.
01 September 2023
Please dont judge this care home by its tired exterior as the care and kindness given by the staff is second to none. My dad resided there for a couple of months prior to his passing - The staff went that extra mile not only with him but also with his visiting family - they were friendly, kind and
nothing was a bother. He was comfortable and whilst didn't wish to go into residential care enjoyed the chat and friendly banter the care staff engaged with him - his buzzer was answered in minimum time and extra refreshments, homemade treats and his favourite ice cream were offered mid-meals. He had previously been in 2 different care homes for respite and did not have a pleasant experience in either - I'm so glad his last couple of months were here as the staff genuinely showed an interest in him, his family and more so his wellbeing.
Keep up the good work, eternally grateful.
20 December 2022
Poor communication between management and relatives.
High staff turnover.
There appears to be a real lack of training and therefore a real lack of understanding of dementia and how to approach people living with dementia/behaviours that challenge.
Lack of attention to detail (broken bath hoists
not identified on any quality assurance audits or fixed for months).
02 September 2020
Charlotte Grange has cared for my mum for over five years. They have always been attentive to her needs and maintained a pleasant disposition. I have always been greeted with friendliness even though I visit at irregular times. My mum does not want to be in care, but it is apparent that she is well
treated there. The family are very pleased with the care and attention.
26 March 2020
Take care of relatives. Very caring and patient.
26 February 2020
Charlotte Grange is a welcoming environment where residents, family and visitors are encouraged to be part of the establishment.
26 February 2020
My Mother has been in this care home for 1 year and 4 months. I think she has been the happiest she has ever been.
My sister and I are really pleased with the care and support my mam gets in here and we can go home and not worry about her.
If there is anything wrong with my mam the staff are
straight on the phone to let us know.
05 August 2019
I like the lasses because they are very caring. The home is clean and comfortable and there are things to keep the residents interested, i.e. music, television, bingo and crafts.