The family are very pleased with the care and attention.Graeme H(Son of Resident/Service User)
he staff went that extra mile not only with him but also with his visiting familyAlison N(Daughter of Resident/Service User)
Charlotte Grange is a welcoming environmentJ D(Daughter of Resident/Service User)
The family are very pleased with the care and attention.Graeme H(Son of Resident/Service User)
he staff went that extra mile not only with him but also with his visiting familyAlison N(Daughter of Resident/Service User)
Charlotte Grange is a welcoming environmentJ D(Daughter of Resident/Service User)
Based in the heart of Hartlepool, Charlotte Grange is a residential care home that supports up to 46 older people and people living with dementia.
By getting to know the people supported, trained colleagues deliver the highest standards of person-centred care possible. Every person living at Charlotte Grange leads a happy, active and fulfilled life, tailored to their individual passions and interests.
The warm and welcoming home has plenty of space to...
Based in the heart of Hartlepool, Charlotte Grange is a residential care home that supports up to 46 older people and people living with dementia.
By getting to know the people supported, trained colleagues deliver the highest standards of person-centred care possible. Every person living at Charlotte Grange leads a happy, active and fulfilled life, tailored to their individual passions and interests.
The warm and welcoming home has plenty of space to relax, including spacious lounges and themed areas as well as a sensory gardens.
Activities are an important part of life at Charlotte Grange, from arts and crafts, gardening and pamper days to fun social evenings.
The home's chefs prepare nutritious and delicious meals, which are freshly made in the home each day and also cater for people who may have specialist dietary needs.
Every resident at Charlotte Grange has a named key worker who works with them and their relatives to help develop their own personalised care plan. The home's commitment is to ensure the well-being and comfort of residents while fostering a sense of community and belonging.
Prices exclude therapeutic activities such as hairdressing and chiropody.
The price(s) shown are provided by the care home. Contact Charlotte Grange Residential Care Home for full pricing details and T&Cs.
Contact Charlotte Grange Residential Care Home to confirm what's included and get a personalised quote:
Charlotte Grange Residential Care Home has a Review Score of 9.3 (9.320) out of 10, based on 14 reviews in the last 2 years.
Over all time Charlotte Grange Residential Care Home has 33 reviews.
Staff were brilliant with my Nan, they were respectful and really li could tell they were all fond of her. She had a hospital stay and we told the place wasn't the same without her, she was missed by the staff and residents xx
Staff were brilliant with my Nan, they were respectful and really li could tell they were all fond of her. She had a hospital stay and we told the place wasn't the same without her, she was missed by the staff and residents xx
Thank you for your kind words. We'll be sure to share your lovely feedback with the team at Charlotte Grange.
Mum seems very happy here and settled.
Mum seems very happy here and settled.
Thank you for your lovely feedback and continued trust in our team. We're so pleased to hear that your mum seems very happy and settled at Charlotte Grange.
Charlotte Grange has taken good care of us since anticipatory care has started. Gran is well cared for, enjoys her meals and is clearly cherished. The Carers and wider staff care a lot about her welfare. We feel supported and included and can visit and enjoy time with her.
Charlotte Grange has taken good care of us since anticipatory care has started. Gran is well cared for, enjoys her meals and is clearly cherished. The Carers and wider staff care a lot about her welfare. We feel supported and included and can visit and enjoy time with her.
Thank you so much for your kind words. We are delighted to hear that Charlotte Grange has provided such attentive care and that Gran is happy, well-cared-for, and enjoying her meals. Our team takes great pride in ensuring every resident feels cherished and supported, and it's wonderful to know that...
Thank you so much for your kind words. We are delighted to hear that Charlotte Grange has provided such attentive care and that Gran is happy, well-cared-for, and enjoying her meals. Our team takes great pride in ensuring every resident feels cherished and supported, and it's wonderful to know that this has made a difference for you and your family. We're also glad you feel included and able to spend quality time with Gran-it's so important to us that families feel part of the care journey.Thank you again for sharing your experience and trust in our care.
My mam came into the care home last May 2025. She was welcomed greatly by all members of management and staff, they give me mam the best care and support she needs, treated with dignity, supports mam in activities and makes mam feel safe.
My mam came into the care home last May 2025. She was welcomed greatly by all members of management and staff, they give me mam the best care and support she needs, treated with dignity, supports mam in activities and makes mam feel safe.
Thank you so much for your kind words. We're delighted to hear that your mam has felt so welcomed and well cared for since joining us in May 2025. Our team is committed to providing care with dignity, supporting her in activities, and ensuring she feels safe every day. Your feedback means a great deal to all of the team!
Since our mam came into Charlotte Grange 3 yrs ago the care has been very good to both mam and our family members. All worries about mams dementia are listened too and day to day care maintained to very good standards. The only concern is maintenance of plumbing and decoration.
Since our mam came into Charlotte Grange 3 yrs ago the care has been very good to both mam and our family members. All worries about mams dementia are listened too and day to day care maintained to very good standards. The only concern is maintenance of plumbing and decoration.
Thank you for sharing your experience. We're so pleased to hear that your mam has felt well cared for over the past three years and that our team has been attentive to both her and your family's needs. We also appreciate your feedback regarding plumbing and decoration, and we are taking steps to...
Thank you for sharing your experience. We're so pleased to hear that your mam has felt well cared for over the past three years and that our team has been attentive to both her and your family's needs. We also appreciate your feedback regarding plumbing and decoration, and we are taking steps to address these areas to ensure the environment remains comfortable and welcoming for everyone. Your trust and support mean a lot to the team!
The home is welcoming and everyone seems happy and well cared for. The entertainment is very good including karaoke on a Monday afternoon which my husband joins in. My brother in law loves it here.
The home is welcoming and everyone seems happy and well cared for. The entertainment is very good including karaoke on a Monday afternoon which my husband joins in. My brother in law loves it here.
Thank you so much for your kind words! We're thrilled to hear that your husband enjoys joining in on our Monday karaoke and that your brother-in-law feels happy and well cared for here. Creating a welcoming and engaging environment for everyone is very important to us, and your feedback truly means a lot.
The only concern is the room, there is considerable wear and tear and the failed window unit...
The only concern is the room, there is considerable wear and tear and the failed window unit makes it difficult to see the outside world. The family will re-decorate the room to improve our mothers and any visitors time while here. Overall above satisfied. Also we have noticed mother is left alone with a drink that she spills and causes distressed, discomfort and embarrassment. We have raised this but it is ongoing.
Thank you for your feedback. We're glad to hear your mother's overall care and support have been good. The refurbishment has been addressed and we're awaiting planned dates for this. We're also pleased to let you know the drink issue has been resolved with the use of a suitable utensil. Our manager's door is always open if you'd like to discuss anything further - we're here to help.
All staff are all caring and friendly.
All staff are all caring and friendly.
Many thanks for taking the time to leave us a review. We will pass your kind words onto the team at Charlotte Grange!
Excellent care home, cant do anything more that what they do. Very pleasant and nice carers.
Excellent care home, cant do anything more that what they do. Very pleasant and nice carers.
Thank you so much for your kind words! We're thrilled to hear you're happy with the care and our wonderful team. Your feedback means a lot to us!
My granmar always has activities to do, she never used to like participating in activities but now she really enjoys it. She has made many new friends along the way and as a family we know she is safe at Charlotte Grange.
My granmar always has activities to do, she never used to like participating in activities but now she really enjoys it. She has made many new friends along the way and as a family we know she is safe at Charlotte Grange.
Thank you for your lovely feedback! It's wonderful to hear your grandma is enjoying the activities and making new friends. We're so glad you feel reassured knowing she's safe and happy at Charlotte Grange.
Overall it's a lovely place, very friendly staff but needs a lot of modernisation and work as it is all well overdue. Should be more variety of choice with meals, especially with the price hike.
Overall it's a lovely place, very friendly staff but needs a lot of modernisation and work as it is all well overdue. Should be more variety of choice with meals, especially with the price hike.
Thank you for taking the time to share your feedback. We're so pleased to hear that you find Charlotte Grange to be a lovely place with friendly staff. We truly value your comments regarding the need for modernisation and the variety of meal choices. Your feedback is incredibly helpful, and we...
Thank you for taking the time to share your feedback. We're so pleased to hear that you find Charlotte Grange to be a lovely place with friendly staff. We truly value your comments regarding the need for modernisation and the variety of meal choices. Your feedback is incredibly helpful, and we understand the importance of keeping everything up to date and offering more variety, especially as we adjust to changes in pricing. We are actively working on improvements and will take your suggestions into consideration as we continue to enhance the experience for all our residents. Thank you again for your valuable input!
Give my mother excellent care and support. We know she is well looked after. Staff are lovely, they also support family as well.
Give my mother excellent care and support. We know she is well looked after. Staff are lovely, they also support family as well.
Thank you for your kind words - we will share your review with the team at the home!
Have mentioned to staff previously the menu doesn't match what is served and on a few occasions the meals have been poor.
Have mentioned to staff previously the menu doesn't match what is served and on a few occasions the meals have been poor.
Thank you for your kind words - we will share your review with the team at the home!
Friendly atmosphere, with staff and food excellent. Building and rooms are a bit tired and could do with an update.
Friendly atmosphere, with staff and food excellent. Building and rooms are a bit tired and could do with an update.
Thank you for your kind words - we will share your review with the team at the home!
Please dont judge this care home by its tired exterior as the care and kindness given by the staff is second to none. My dad resided there for a couple of months prior to his passing - The staff went that extra mile not only with him but also with his visiting family - they were friendly, kind and...
Keep up the good work, eternally grateful.
Thank you for your lovely comments. I will ensure that this feedback is passed on to the wonderful team at Charlotte Grange.
Lack of attention to detail (broken bath...
Lack of attention to detail (broken bath hoists not identified on any quality assurance audits or fixed for months).
Charlotte Grange has cared for my mum for over five years. They have always been attentive to her needs and maintained a pleasant disposition. I have always been greeted with friendliness even though I visit at irregular times. My mum does not want to be in care, but it is apparent that she is well...
Charlotte Grange has cared for my mum for over five years. They have always been attentive to her needs and maintained a pleasant disposition. I have always been greeted with friendliness even though I visit at irregular times. My mum does not want to be in care, but it is apparent that she is well treated there. The family are very pleased with the care and attention.
Take care of relatives. Very caring and patient.
Take care of relatives. Very caring and patient.
Charlotte Grange is a welcoming environment where residents, family and visitors are encouraged to be part of the establishment.
Charlotte Grange is a welcoming environment where residents, family and visitors are encouraged to be part of the establishment.
If there is anything wrong with my mam the staff are...
If there is anything wrong with my mam the staff are straight on the phone to let us know.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring. Contact us today to arrange a viewing of the home and to meet our team!
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There are no accreditations posted yet for Charlotte Grange Residential Care Home.
There are no Team Members posted yet.
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 46 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlotte Grange Residential Care Home to verify any information. View our terms and conditions. Charlotte Grange Residential Care Home has an Enhanced Service -what an Enhanced Service includes.