
The family are very pleased with the care and attention.Graeme H(Son of Resident/Service User)

he staff went that extra mile not only with him but also with his visiting familyAlison N(Daughter of Resident/Service User)

Charlotte Grange is a welcoming environmentJ D(Daughter of Resident/Service User)

The family are very pleased with the care and attention.Graeme H(Son of Resident/Service User)

he staff went that extra mile not only with him but also with his visiting familyAlison N(Daughter of Resident/Service User)

Charlotte Grange is a welcoming environmentJ D(Daughter of Resident/Service User)

Based in the heart of Hartlepool, Charlotte Grange is a residential care home that supports up to 46 older people and people living with dementia.
By getting to know the people supported, trained colleagues deliver the highest standards of person-centred care possible. Every person living at Charlotte Grange leads a happy, active and fulfilled life, tailored to their individual passions and interests.
The warm and welcoming home has plenty of space to...
Care Provided by Charlotte Grange Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices exclude therapeutic activities such as hairdressing and chiropody.
The price(s) shown are provided by the care home. Contact Charlotte Grange Residential Care Home for full pricing details and T&Cs.
Contact Charlotte Grange Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Park Homes UK Ltd
- Private Owned
Person in charge
- Wendy Nicholson (Service Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2005
- Number of floors: 1
Room Information
- Single Rooms (46)
Parking
- Free onsite parking is available for visitors.
Charlotte Grange Residential Care Home Reviews (33)
Charlotte Grange Residential Care Home has a Review Score of 9.3 (9.320) out of 10, based on 14 reviews in the last 2 years.
Over all time Charlotte Grange Residential Care Home has 33 reviews.
Staff were brilliant with my Nan, they were respectful and really li could tell they were all fond of her. She had a hospital stay and we told the place wasn't the same without her, she was missed by the staff and residents xx
Thank you for your kind words. We'll be sure to share your lovely feedback with the team at Charlotte Grange.
Mum seems very happy here and settled.
Thank you for your lovely feedback and continued trust in our team. We're so pleased to hear that your mum seems very happy and settled at Charlotte Grange.
Charlotte Grange has taken good care of us since anticipatory care has started. Gran is well cared for, enjoys her meals and is clearly cherished. The Carers and wider staff care a lot about her welfare. We feel supported and included and can visit and enjoy time with her.
Thank you so much for your kind words. We are delighted to hear that Charlotte Grange has provided such attentive care and that Gran is happy, well-cared-for, and enjoying her meals. Our team takes great pride in ensuring every resident feels cherished and supported, and it's wonderful to know that...
My mam came into the care home last May 2025. She was welcomed greatly by all members of management and staff, they give me mam the best care and support she needs, treated with dignity, supports mam in activities and makes mam feel safe.
Thank you so much for your kind words. We're delighted to hear that your mam has felt so welcomed and well cared for since joining us in May 2025. Our team is committed to providing care with dignity, supporting her in activities, and ensuring she feels safe every day. Your feedback means a great deal to all of the team!
Since our mam came into Charlotte Grange 3 yrs ago the care has been very good to both mam and our family members. All worries about mams dementia are listened too and day to day care maintained to very good standards. The only concern is maintenance of plumbing and decoration.
Thank you for sharing your experience. We're so pleased to hear that your mam has felt well cared for over the past three years and that our team has been attentive to both her and your family's needs. We also appreciate your feedback regarding plumbing and decoration, and we are taking steps to...
The home is welcoming and everyone seems happy and well cared for. The entertainment is very good including karaoke on a Monday afternoon which my husband joins in. My brother in law loves it here.
Thank you so much for your kind words! We're thrilled to hear that your husband enjoys joining in on our Monday karaoke and that your brother-in-law feels happy and well cared for here. Creating a welcoming and engaging environment for everyone is very important to us, and your feedback truly means a lot.
The only concern is the room, there is considerable wear and tear and the failed window unit makes it difficult to see the outside world. The family will re-decorate the room to improve our mothers and any visitors time while here. Overall above satisfied. Also we have noticed mother is left alone with a drink that she spills and causes distressed, discomfort and embarrassment. We have raised this but it is ongoing.
Thank you for your feedback. We're glad to hear your mother's overall care and support have been good. The refurbishment has been addressed and we're awaiting planned dates for this. We're also pleased to let you know the drink issue has been resolved with the use of a suitable utensil. Our manager's door is always open if you'd like to discuss anything further - we're here to help.
All staff are all caring and friendly.
Many thanks for taking the time to leave us a review. We will pass your kind words onto the team at Charlotte Grange!
Excellent care home, cant do anything more that what they do. Very pleasant and nice carers.
Thank you so much for your kind words! We're thrilled to hear you're happy with the care and our wonderful team. Your feedback means a lot to us!
My granmar always has activities to do, she never used to like participating in activities but now she really enjoys it. She has made many new friends along the way and as a family we know she is safe at Charlotte Grange.
Thank you for your lovely feedback! It's wonderful to hear your grandma is enjoying the activities and making new friends. We're so glad you feel reassured knowing she's safe and happy at Charlotte Grange.
Overall it's a lovely place, very friendly staff but needs a lot of modernisation and work as it is all well overdue. Should be more variety of choice with meals, especially with the price hike.
Thank you for taking the time to share your feedback. We're so pleased to hear that you find Charlotte Grange to be a lovely place with friendly staff. We truly value your comments regarding the need for modernisation and the variety of meal choices. Your feedback is incredibly helpful, and we...
Give my mother excellent care and support. We know she is well looked after. Staff are lovely, they also support family as well.
Thank you for your kind words - we will share your review with the team at the home!
Have mentioned to staff previously the menu doesn't match what is served and on a few occasions the meals have been poor.
Thank you for your kind words - we will share your review with the team at the home!
Friendly atmosphere, with staff and food excellent. Building and rooms are a bit tired and could do with an update.
Thank you for your kind words - we will share your review with the team at the home!
Keep up the good work, eternally grateful.
Thank you for your lovely comments. I will ensure that this feedback is passed on to the wonderful team at Charlotte Grange.
High staff turnover.
There appears to be a real lack of training and therefore a real lack of understanding of dementia and how to approach people living with dementia/behaviours that challenge.
Lack of attention to detail (broken bath hoists not identified on any quality assurance audits or fixed for months).
Charlotte Grange has cared for my mum for over five years. They have always been attentive to her needs and maintained a pleasant disposition. I have always been greeted with friendliness even though I visit at irregular times. My mum does not want to be in care, but it is apparent that she is well treated there. The family are very pleased with the care and attention.
Take care of relatives. Very caring and patient.
Charlotte Grange is a welcoming environment where residents, family and visitors are encouraged to be part of the establishment.
My sister and I are really pleased with the care and support my mam gets in here and we can go home and not worry about her.
If there is anything wrong with my mam the staff are straight on the phone to let us know.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 10 August 2026We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring. Contact us today to arrange a viewing of the home and to meet our team!
News (0) & Events (0)
There are no news items for Charlotte Grange Residential Care Home.
There are no upcoming events for Charlotte Grange Residential Care Home.
Awards / Recognitions (1)
- 03 Mar 2013Recipient: Charlotte Grange Residential Care Home
Accreditations
There are no accreditations posted yet for Charlotte Grange Residential Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Charlotte Grange Residential Care Home
What types of Care is Charlotte Grange Residential Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Charlotte Grange Residential Care Home have?
There are 46 Single Rooms.
What are the Facilities & Services at Charlotte Grange Residential Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Charlotte Grange Residential Care Home to the centre of Hartlepool?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlotte Grange Residential Care Home to verify any information. View our terms and conditions. Charlotte Grange Residential Care Home has an Enhanced Service -more info.