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Charlotte Grange Residential Care Home

Flaxton Street, Hartlepool, Cleveland & Teesside TS26 9JY
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The family are very pleased with the care and attention.Graeme H(Son of Resident/Service User)
Charlotte Grange Residential Care Home, Hartlepool
he staff went that extra mile not only with him but also with his visiting familyAlison N(Daughter of Resident/Service User)
Charlotte Grange Residential Care Home, Hartlepool
Charlotte Grange is a welcoming environmentJ D(Daughter of Resident/Service User)
Charlotte Grange Residential Care Home, Hartlepool

Based in the heart of Hartlepool, Charlotte Grange is a residential care home that supports up to 46 older people and people living with dementia.

By getting to know the people supported, trained colleagues deliver the highest standards of person-centred care possible. Every person living at Charlotte Grange leads a happy, active and fulfilled life, tailored to their individual passions and interests.

The warm and welcoming home has plenty of space to...  

Care Provided by Charlotte Grange Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,250 - £1,250From £1,250
Residential Dementia Care£1,250 - £1,250From £1,250

Prices exclude therapeutic activities such as hairdressing and chiropody.

Contact Charlotte Grange Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Wendy Nicholson (Service Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2005
  • Number of floors: 1

Room Information

  • Single Rooms (46)

Parking

  • Free onsite parking is available for visitors.

Charlotte Grange Residential Care Home Reviews (33)

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9.3

Charlotte Grange Residential Care Home has a Review Score of 9.3 (9.320) out of 10, based on 14 reviews in the last 2 years. Over all time Charlotte Grange Residential Care Home has 33 reviews.

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Review from Jill M (Granddaughter of Resident) published on 29 April 2026 Submitted via Postal Card
Overall Experience

Staff were brilliant with my Nan, they were respectful and really li could tell they were all fond of her. She had a hospital stay and we told the place wasn't the same without her, she was missed by the staff and residents xx

Reply from Georgea Buckle, Operations Executive at Charlotte Grange Residential Care Home

Thank you for your kind words. We'll be sure to share your lovely feedback with the team at Charlotte Grange.

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Review from Gillian W (Daughter of Resident) published on 23 April 2026 Submitted via Postal Card
Overall Experience

Mum seems very happy here and settled.

Reply from Georgea Buckle, Operations Executive at Charlotte Grange Residential Care Home

Thank you for your lovely feedback and continued trust in our team. We're so pleased to hear that your mum seems very happy and settled at Charlotte Grange.

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Review from E D (Granddaughter of Resident) published on 24 February 2026 Submitted via Postal Card
Overall Experience

Charlotte Grange has taken good care of us since anticipatory care has started. Gran is well cared for, enjoys her meals and is clearly cherished. The Carers and wider staff care a lot about her welfare. We feel supported and included and can visit and enjoy time with her.

Reply from Georgea Buckle, Operations Executive at Charlotte Grange Residential Care Home

Thank you so much for your kind words. We are delighted to hear that Charlotte Grange has provided such attentive care and that Gran is happy, well-cared-for, and enjoying her meals. Our team takes great pride in ensuring every resident feels cherished and supported, and it's wonderful to know that...  

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Review from E P (Daughter of Resident) published on 24 February 2026 Submitted via Postal Card
Overall Experience

My mam came into the care home last May 2025. She was welcomed greatly by all members of management and staff, they give me mam the best care and support she needs, treated with dignity, supports mam in activities and makes mam feel safe.

Reply from Georgea Buckle, Operations Executive at Charlotte Grange Residential Care Home

Thank you so much for your kind words. We're delighted to hear that your mam has felt so welcomed and well cared for since joining us in May 2025. Our team is committed to providing care with dignity, supporting her in activities, and ensuring she feels safe every day. Your feedback means a great deal to all of the team!

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Review from Sharon G (Daughter of Resident) published on 24 February 2026 Submitted via Postal Card
Overall Experience

Since our mam came into Charlotte Grange 3 yrs ago the care has been very good to both mam and our family members. All worries about mams dementia are listened too and day to day care maintained to very good standards. The only concern is maintenance of plumbing and decoration.

Reply from Georgea Buckle, Operations Executive at Charlotte Grange Residential Care Home

Thank you for sharing your experience. We're so pleased to hear that your mam has felt well cared for over the past three years and that our team has been attentive to both her and your family's needs. We also appreciate your feedback regarding plumbing and decoration, and we are taking steps to...  

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Review from Patricia T (Sister-in-law of Resident) published on 12 February 2026 Submitted via Postal Card
Overall Experience

The home is welcoming and everyone seems happy and well cared for. The entertainment is very good including karaoke on a Monday afternoon which my husband joins in. My brother in law loves it here.

Reply from Georgea Buckle, Operations Executive at Charlotte Grange Residential Care Home

Thank you so much for your kind words! We're thrilled to hear that your husband enjoys joining in on our Monday karaoke and that your brother-in-law feels happy and well cared for here. Creating a welcoming and engaging environment for everyone is very important to us, and your feedback truly means a lot.

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Review from K S (Son of Resident) published on 20 March 2025 Submitted via Postal Card
Overall Experience
The overall care, support and attention to needs of our mother have been good. As with all new environments it takes time to evaluate all of the likely situations likely to be met during our mothers stay.

The only concern is the room, there is considerable wear and tear and the failed window unit makes it difficult to see the outside world. The family will re-decorate the room to improve our mothers and any visitors time while here. Overall above satisfied. Also we have noticed mother is left alone with a drink that she spills and causes distressed, discomfort and embarrassment. We have raised this but it is ongoing.

Reply from Georgea Buckle, Operations Executive at Charlotte Grange Residential Care Home

Thank you for your feedback. We're glad to hear your mother's overall care and support have been good. The refurbishment has been addressed and we're awaiting planned dates for this. We're also pleased to let you know the drink issue has been resolved with the use of a suitable utensil. Our manager's door is always open if you'd like to discuss anything further - we're here to help.

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Review from G W (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card
Overall Experience

All staff are all caring and friendly.

Reply from Georgea Buckle, Operations Executive at Charlotte Grange Residential Care Home

Many thanks for taking the time to leave us a review. We will pass your kind words onto the team at Charlotte Grange!

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Review from D M (Daughter of Resident) published on 12 March 2025 Submitted via Postal Card
Overall Experience

Excellent care home, cant do anything more that what they do. Very pleasant and nice carers.

Reply from Georgea Buckle, Operations Executive at Charlotte Grange Residential Care Home

Thank you so much for your kind words! We're thrilled to hear you're happy with the care and our wonderful team. Your feedback means a lot to us!

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Review from N G (Granddaughter of Resident) published on 12 March 2025 Submitted via Postal Card
Overall Experience

My granmar always has activities to do, she never used to like participating in activities but now she really enjoys it. She has made many new friends along the way and as a family we know she is safe at Charlotte Grange.

Reply from Georgea Buckle, Operations Executive at Charlotte Grange Residential Care Home

Thank you for your lovely feedback! It's wonderful to hear your grandma is enjoying the activities and making new friends. We're so glad you feel reassured knowing she's safe and happy at Charlotte Grange.

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Review from Karen M (Daughter of Resident) published on 8 January 2025 Submitted via Postal Card
Overall Experience

Overall it's a lovely place, very friendly staff but needs a lot of modernisation and work as it is all well overdue. Should be more variety of choice with meals, especially with the price hike.

Reply from Phil Benson, Executive Director of Operations at Charlotte Grange Residential Care Home

Thank you for taking the time to share your feedback. We're so pleased to hear that you find Charlotte Grange to be a lovely place with friendly staff. We truly value your comments regarding the need for modernisation and the variety of meal choices. Your feedback is incredibly helpful, and we...  

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Review from Christine B (Daughter of Resident) published on 5 December 2024 Submitted via Postal Card
Overall Experience

Give my mother excellent care and support. We know she is well looked after. Staff are lovely, they also support family as well.

Reply from Phil Benson, Executive Director of Operations at Charlotte Grange Residential Care Home

Thank you for your kind words - we will share your review with the team at the home!

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Review from Kenneth R (Son of Resident) published on 5 December 2024 Submitted via Postal Card
Overall Experience
Lovely warm welcome from staff from entering the home to leaving, all staff are polite and care for the residents.

Have mentioned to staff previously the menu doesn't match what is served and on a few occasions the meals have been poor.

Reply from Phil Benson, Executive Director of Operations at Charlotte Grange Residential Care Home

Thank you for your kind words - we will share your review with the team at the home!

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Review from S G (Son of Resident) published on 5 December 2024 Submitted via Postal Card
Overall Experience

Friendly atmosphere, with staff and food excellent. Building and rooms are a bit tired and could do with an update.

Reply from Phil Benson, Executive Director of Operations at Charlotte Grange Residential Care Home

Thank you for your kind words - we will share your review with the team at the home!

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Review from Alison N (Daughter of Resident) published on 1 September 2023 Submitted via Website
Overall Experience
Please dont judge this care home by its tired exterior as the care and kindness given by the staff is second to none. My dad resided there for a couple of months prior to his passing - The staff went that extra mile not only with him but also with his visiting family - they were friendly, kind and nothing was a bother. He was comfortable and whilst didn't wish to go into residential care enjoyed the chat and friendly banter the care staff engaged with him - his buzzer was answered in minimum time and extra refreshments, homemade treats and his favourite ice cream were offered mid-meals. He had previously been in 2 different care homes for respite and did not have a pleasant experience in either - I'm so glad his last couple of months were here as the staff genuinely showed an interest in him, his family and more so his wellbeing.

Keep up the good work, eternally grateful.

Reply from Phil Benson, Executive Director of Operations at Charlotte Grange Residential Care Home

Thank you for your lovely comments. I will ensure that this feedback is passed on to the wonderful team at Charlotte Grange.

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Review from L V (Granddaughter of Resident) published on 20 December 2022 Submitted via Website
Overall Experience
Poor communication between management and relatives.
High staff turnover.
There appears to be a real lack of training and therefore a real lack of understanding of dementia and how to approach people living with dementia/behaviours that challenge.

Lack of attention to detail (broken bath hoists not identified on any quality assurance audits or fixed for months).

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Review from Graeme H (Son of Resident) published on 2 September 2020 Submitted via Website
Overall Experience

Charlotte Grange has cared for my mum for over five years. They have always been attentive to her needs and maintained a pleasant disposition. I have always been greeted with friendliness even though I visit at irregular times. My mum does not want to be in care, but it is apparent that she is well treated there. The family are very pleased with the care and attention.

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Review from B L (Daughter of Resident) published on 26 March 2020 Submitted via Postal Card
Overall Experience

Take care of relatives. Very caring and patient.

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Review from J D (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

Charlotte Grange is a welcoming environment where residents, family and visitors are encouraged to be part of the establishment.

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Review from P H (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience
My Mother has been in this care home for 1 year and 4 months. I think she has been the happiest she has ever been.
My sister and I are really pleased with the care and support my mam gets in here and we can go home and not worry about her.

If there is anything wrong with my mam the staff are straight on the phone to let us know.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 10 August 2026

We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring. Contact us today to arrange a viewing of the home and to meet our team!

News (0) & Events (0)

News

There are no news items for Charlotte Grange Residential Care Home.

Upcoming Events

There are no upcoming events for Charlotte Grange Residential Care Home.

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Charlotte Grange Residential Care Home.

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Frequently Asked Questions about Charlotte Grange Residential Care Home

What types of Care is Charlotte Grange Residential Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Charlotte Grange Residential Care Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Charlotte Grange Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Charlotte Grange Residential Care Home to the centre of Hartlepool?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlotte Grange Residential Care Home to verify any information. View our terms and conditions. Charlotte Grange Residential Care Home has an Enhanced Service -more info.