
The family are very pleased with the care and attention.Graeme H(Son of Resident/Service User)

he staff went that extra mile not only with him but also with his visiting familyAlison N(Daughter of Resident/Service User)

Charlotte Grange is a welcoming environmentJ D(Daughter of Resident/Service User)

The family are very pleased with the care and attention.Graeme H(Son of Resident/Service User)

he staff went that extra mile not only with him but also with his visiting familyAlison N(Daughter of Resident/Service User)

Charlotte Grange is a welcoming environmentJ D(Daughter of Resident/Service User)

Based in the heart of Hartlepool, Charlotte Grange is a residential care home that supports up to 46 older people and people living with dementia.
By getting to know the people supported, trained colleagues deliver the highest standards of person-centred care possible. Every person living at Charlotte Grange leads a happy, active and fulfilled life, tailored to their individual passions and interests.
The warm and welcoming home has plenty of space to...
Care Provided by Charlotte Grange Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices exclude therapeutic activities such as hairdressing and chiropody.
The price(s) shown are provided by the care home. Contact Charlotte Grange Residential Care Home for full pricing details and T&Cs.
Contact Charlotte Grange Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Park Homes UK Ltd
- Private Owned
Person in charge
- Wendy Nicholson (Service Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2005
- Number of floors: 1
Room Information
- Single Rooms (46)
Parking
- Free onsite parking is available for visitors.
Charlotte Grange Residential Care Home Reviews (33)
Charlotte Grange Residential Care Home has a Review Score of 9.3 (9.320) out of 10, based on 14 reviews in the last 2 years.
Over all time Charlotte Grange Residential Care Home has 33 reviews.
I like the lasses because they are very caring. The home is clean and comfortable and there are things to keep the residents interested, i.e. music, television, bingo and crafts.
When I have spoken to members of staff they have all been very polite and friendly they all seem very nice and helpful.
The home has a friendly atmosphere, visitors are made very welcome. The residents are treated with kindness, respect and great care. Activities are varied and suitable enough to stimulate peoples minds.
My mother has been a resident in Charlotte Grange for around five years, during which time she has been happy and contented. She is now end of life and will be 99 years old on her next birthday. The staff have been so kind at this sad time and have gone above and beyond to make her feel loved and cared for. I can't praise them enough and recommend the home totally.
What I like about the home that it is just that a home.
My mum is always well dressed as if she had done it herself. She is happy and content in her own bubble. The staff are always looking out for mums needs.
The home is bright, airy and clean. The care provided is excellent. Everyone is treated with respect and dignity. All the staff are very friendly and helpful, with both residents and their families. All catering needs are cared for. If there is nothing on the menu choices liked, alternatives are offered. I would recommend this home to others.
The staff are very capable, friendly, professional, helpful, considerate and always there to assist all the residents.
The care home is very clean and tidy and recently redecorated with colourful themes for the residents to enjoy.
My mother feels very secure and happy.
All the staff are very cheerful and seem to enjoy their work, which reflects on the residents.
There are plenty of activities, bingo, dancing, singing, pantos, hairdressing etc and the meals are very good.
There is a real family feel.
My dad is happy here. He likes the staff and residents. He doesn't participate in activities much, he's just happy watching the world go by and doing his word search. He is always sitting in the lounge and he is very contented.
I came here August 2016 to be most welcomed by staff. I'm allowed to keep my scooter indoors. I continue to find it most welcoming as it is a purpose built building. It is excellent.
Since mam has been in Charlotte Grange Residential Care Home, I didn't know such a lovely place existed. I worked in a care home for 13 years and I've been to a few care homes when I was working as a carer, you notice things. If my mam hadn't have been rushed in this home, she wouldn't be alive today. She broke her hip and has COPD. Mam was laid up at home, all she wanted to do was sleep and eat (well I say eat) she didn't want to eat until we kept saying "if you don't eat, you'll be back in the hospital". Taking mam into Charlotte Grange was the best thing that could have happened. From coming through the door of the home, I looked at my sister and said "this is home" I got that lovely feeling you get when buying a home. I have never known such lovely, kind, caring people who treat all the residents like family. Day, evening or through the night, nothing is a bother for them. The boss of the home doesn't strut about with a badge on, she helps with the carers, she's very good at her job. Also, I never say are we going up the care home, I say are we going up 'me mothers', as thou she was in her own home. Carers cuddle the residents as though they were family. It's lovely to see, it's like one big family. Seven days a week there are activities put on for everyone, it's a lovely atmosphere to be amongst.
During my Mothers stay within the Middleton unit of Charlotte Grange, she was treated with respect, dignity and care. When visiting, it was obvious that the staff cared for other residents in the same manner. My mothers room could have done with a spruce up but not sure about others.
Always have found staff to be very friendly and approachable. My dad always seems to be happy here and loves the food!!
Within 2 weeks the difference in their mental well-being and physical appearance was significantly noticeable.
Three months later they are happy, clean, well fed and continue to improve due to the caring staff.
We live a 6-hour round trip away and their key workers are always very welcoming and update us on how they are getting on. They also telephone us with health updates when necessary.
We have noticed that the staff treat all residents equally despite varying individual needs.
Some of the stress of having to place 2 elderly people in permanent care has been alleviated by Charlotte Grange.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 10 August 2026We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring. Contact us today to arrange a viewing of the home and to meet our team!
News (0) & Events (0)
There are no news items for Charlotte Grange Residential Care Home.
There are no upcoming events for Charlotte Grange Residential Care Home.
Awards / Recognitions (1)
- 03 Mar 2013Recipient: Charlotte Grange Residential Care Home
Accreditations
There are no accreditations posted yet for Charlotte Grange Residential Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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