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Charlotte Grange Residential Care Home

Flaxton Street, Hartlepool, Cleveland & Teesside TS26 9JY
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The family are very pleased with the care and attention.Graeme H(Son of Resident/Service User)
Charlotte Grange Residential Care Home, Hartlepool
he staff went that extra mile not only with him but also with his visiting familyAlison N(Daughter of Resident/Service User)
Charlotte Grange Residential Care Home, Hartlepool
Charlotte Grange is a welcoming environmentJ D(Daughter of Resident/Service User)
Charlotte Grange Residential Care Home, Hartlepool

Based in the heart of Hartlepool, Charlotte Grange is a residential care home that supports up to 46 older people and people living with dementia.

By getting to know the people supported, trained colleagues deliver the highest standards of person-centred care possible. Every person living at Charlotte Grange leads a happy, active and fulfilled life, tailored to their individual passions and interests.

The warm and welcoming home has plenty of space to...  

Care Provided by Charlotte Grange Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,250 - £1,250From £1,250
Residential Dementia Care£1,250 - £1,250From £1,250

Prices exclude therapeutic activities such as hairdressing and chiropody.

Contact Charlotte Grange Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Wendy Nicholson (Service Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2005
  • Number of floors: 1

Room Information

  • Single Rooms (46)

Parking

  • Free onsite parking is available for visitors.

Charlotte Grange Residential Care Home Reviews (33)

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9.3

Charlotte Grange Residential Care Home has a Review Score of 9.3 (9.320) out of 10, based on 14 reviews in the last 2 years. Over all time Charlotte Grange Residential Care Home has 33 reviews.

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Showing 33 reviews matching selected criteria
Review from K W (Partner of Resident) published on 5 August 2019 Submitted via Postal Card
Overall Experience

I like the lasses because they are very caring. The home is clean and comfortable and there are things to keep the residents interested, i.e. music, television, bingo and crafts.

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Review from Julie P (Granddaughter of Resident) published on 31 July 2019 Submitted via Postal Card
Overall Experience
I am extremely happy with the care my gran has received whilst in the care home, she seems really happy and content and well cared for, which is all you can ask for really.

When I have spoken to members of staff they have all been very polite and friendly they all seem very nice and helpful.

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Review from Richard B (Son of Resident) published on 29 July 2019 Submitted via Postal Card
Overall Experience

The home has a friendly atmosphere, visitors are made very welcome. The residents are treated with kindness, respect and great care. Activities are varied and suitable enough to stimulate peoples minds.

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Review from Eileen R (Daughter of Resident) published on 11 July 2019 Submitted via Postal Card
Overall Experience

My mother has been a resident in Charlotte Grange for around five years, during which time she has been happy and contented. She is now end of life and will be 99 years old on her next birthday. The staff have been so kind at this sad time and have gone above and beyond to make her feel loved and cared for. I can't praise them enough and recommend the home totally.

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Review from J M (Daughter of Resident) published on 11 June 2019 Submitted via Postal Card
Overall Experience
The staff are always helpful and full of compassion towards residents and family.
What I like about the home that it is just that a home.

My mum is always well dressed as if she had done it herself. She is happy and content in her own bubble. The staff are always looking out for mums needs.

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Review from T J (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card
Overall Experience

The home is bright, airy and clean. The care provided is excellent. Everyone is treated with respect and dignity. All the staff are very friendly and helpful, with both residents and their families. All catering needs are cared for. If there is nothing on the menu choices liked, alternatives are offered. I would recommend this home to others.

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Review from K F (Son of Resident) published on 29 May 2019 Submitted via Postal Card
Overall Experience
Charlotte Grange is an excellent care home.
The staff are very capable, friendly, professional, helpful, considerate and always there to assist all the residents.
The care home is very clean and tidy and recently redecorated with colourful themes for the residents to enjoy.
My mother feels very secure and happy.
All the staff are very cheerful and seem to enjoy their work, which reflects on the residents.
There are plenty of activities, bingo, dancing, singing, pantos, hairdressing etc and the meals are very good.

There is a real family feel.

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Review from K D (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card
Overall Experience

My dad is happy here. He likes the staff and residents. He doesn't participate in activities much, he's just happy watching the world go by and doing his word search. He is always sitting in the lounge and he is very contented.

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Review from Frederick H (Resident / Service User) published on 8 May 2019 Submitted via Postal Card
Overall Experience

I came here August 2016 to be most welcomed by staff. I'm allowed to keep my scooter indoors. I continue to find it most welcoming as it is a purpose built building. It is excellent.

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Review from L A H (Daughter of Resident) published on 11 April 2019 Submitted via Postal Card
Overall Experience

Since mam has been in Charlotte Grange Residential Care Home, I didn't know such a lovely place existed. I worked in a care home for 13 years and I've been to a few care homes when I was working as a carer, you notice things. If my mam hadn't have been rushed in this home, she wouldn't be alive today. She broke her hip and has COPD. Mam was laid up at home, all she wanted to do was sleep and eat (well I say eat) she didn't want to eat until we kept saying "if you don't eat, you'll be back in the hospital". Taking mam into Charlotte Grange was the best thing that could have happened. From coming through the door of the home, I looked at my sister and said "this is home" I got that lovely feeling you get when buying a home. I have never known such lovely, kind, caring people who treat all the residents like family. Day, evening or through the night, nothing is a bother for them. The boss of the home doesn't strut about with a badge on, she helps with the carers, she's very good at her job. Also, I never say are we going up the care home, I say are we going up 'me mothers', as thou she was in her own home. Carers cuddle the residents as though they were family. It's lovely to see, it's like one big family. Seven days a week there are activities put on for everyone, it's a lovely atmosphere to be amongst.

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Review from J B (Son of Resident) published on 9 April 2019 Submitted via Postal Card
Overall Experience

During my Mothers stay within the Middleton unit of Charlotte Grange, she was treated with respect, dignity and care. When visiting, it was obvious that the staff cared for other residents in the same manner. My mothers room could have done with a spruce up but not sure about others.

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Review from Pam C (Daughter of Resident) published on 8 April 2019 Submitted via Postal Card
Overall Experience

Always have found staff to be very friendly and approachable. My dad always seems to be happy here and loves the food!!

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Review from Christine B (Daughter-in-law of Resident) published on 21 August 2017 Submitted via Website
Overall Experience
My in-laws came into Charlotte Grange in April undernourished and unable to care for themselves.
Within 2 weeks the difference in their mental well-being and physical appearance was significantly noticeable.
Three months later they are happy, clean, well fed and continue to improve due to the caring staff.
We live a 6-hour round trip away and their key workers are always very welcoming and update us on how they are getting on. They also telephone us with health updates when necessary.
We have noticed that the staff treat all residents equally despite varying individual needs.

Some of the stress of having to place 2 elderly people in permanent care has been alleviated by Charlotte Grange.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 10 August 2026

We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring. Contact us today to arrange a viewing of the home and to meet our team!

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