Charlotte Grange Residential Care Home

I like the lasses because they are very caring. The home is clean and comfortable and there are things to keep the residents interested, i.e. music, television, bingo and crafts.

When I have spoken to members of staff they have all been very polite and friendly they all seem very nice and helpful.

The home has a friendly atmosphere, visitors are made very welcome. The residents are treated with kindness, respect and great care. Activities are varied and suitable enough to stimulate peoples minds.

My mother has been a resident in Charlotte Grange for around five years, during which time she has been happy and contented. She is now end of life and will be 99 years old on her next birthday. The staff have been so kind at this sad time and have gone above and beyond to make her feel loved and cared for. I can't praise them enough and recommend the home totally.

My mum is always well dressed as if she had done it herself. She is happy and content in her own bubble. The staff are always looking out for mums needs.

The home is bright, airy and clean. The care provided is excellent. Everyone is treated with respect and dignity. All the staff are very friendly and helpful, with both residents and their families. All catering needs are cared for. If there is nothing on the menu choices liked, alternatives are offered. I would recommend this home to others.

There is a real family feel.

My dad is happy here. He likes the staff and residents. He doesn't participate in activities much, he's just happy watching the world go by and doing his word search. He is always sitting in the lounge and he is very contented.

I came here August 2016 to be most welcomed by staff. I'm allowed to keep my scooter indoors. I continue to find it most welcoming as it is a purpose built building. It is excellent.

Since mam has been in Charlotte Grange Residential Care Home, I didn't know such a lovely place existed. I worked in a care home for 13 years and I've been to a few care homes when I was working as a carer, you notice things. If my mam hadn't have been rushed in this home, she wouldn't be alive today. She broke her hip and has COPD. Mam was laid up at home, all she wanted to do was sleep and eat (well I say eat) she didn't want to eat until we kept saying "if you don't eat, you'll be back in the hospital". Taking mam into Charlotte Grange was the best thing that could have happened. From coming through the door of the home, I looked at my sister and said "this is home" I got that lovely feeling you get when buying a home. I have never known such lovely, kind, caring people who treat all the residents like family. Day, evening or through the night, nothing is a bother for them. The boss of the home doesn't strut about with a badge on, she helps with the carers, she's very good at her job. Also, I never say are we going up the care home, I say are we going up 'me mothers', as thou she was in her own home. Carers cuddle the residents as though they were family. It's lovely to see, it's like one big family. Seven days a week there are activities put on for everyone, it's a lovely atmosphere to be amongst.

During my Mothers stay within the Middleton unit of Charlotte Grange, she was treated with respect, dignity and care. When visiting, it was obvious that the staff cared for other residents in the same manner. My mothers room could have done with a spruce up but not sure about others.

Always have found staff to be very friendly and approachable. My dad always seems to be happy here and loves the food!!

Some of the stress of having to place 2 elderly people in permanent care has been alleviated by Charlotte Grange.