Submit a Review for Cherry Tree Care Centre
South Road, Norton, Stockton-on-Tees, TS20 2TB
View full details of Cherry Tree Care CentreLatest Reviews for Cherry Tree Care Centre
04 December 2025
My grandad had a 6 week placement for rehab following a fall and dislocated shoulder. He was given a room on the second floor, despite not having dementia. Prior to going into the care home he was fully capacitated and physically able, living independently. Throughout his time in Cherry Tree, it
felt that his voice was ignored resulting in him being put to bed early, often fully clothed, despite telling staff he did not have his pyjamas on. He was not given a TV remote limiting his independence on when he watched TV and what time he went to bed. He complained that the shower was cold and told this was an issue with the boiler. He also complained of cold food. He developed diarrhoea that was only raised to medical staff due to persistent concerns raised by family. Due to a loss of independence and increased time spent in bed my grandad had severe pressure sores that were not fully disclosed to family by staff. My grandad was then admitted into hospital with flu and pneumonia and sadly passed away. I would not recommend this care home to anyone.
03 March 2025
Mum went in October 2024 until February 2025. She had complex medical needs which I felt the Care Home was not set up to deal with. She was their 1st oxygen-dependent resident.
The food served was constantly cold and as she became more incontinent she was left in wet clothing and bedding several
times which the family found her in.
The room was barely cleaned and my family were wiping the tray Mum used as the staff didn't touch it.
The shower was constantly unavailable due to no hot water or a broken boiler.
The activity staff were hardly seen and many of the activities on the board didn't happen.
The family did raise concerns and actions were taken but the general caretaking, keeping Mum clean was a big disappointment and the constant serving of cold food was a disgrace!
11 June 2022
Although my mum spent a short time in Cherry Tree Care Centre, I can honestly say that she received exceptional care. The staff are amazing, they engage with the residents and treat them like their own family. The home is clean and tidy and doesn't smell and that is a big thing in my eyes. Care
plans were put in place as soon as my mum arrived, she was assessed straight away and they contacted the relevant people to make sure she had the right care and equipment. They looked after my Dad whilst visiting my mum and made sure he was ok at such a difficult time in our lives. Thank you to each and every one of you, I couldn't wish for my mum to be anywhere else.
24 September 2021
My family member speaks of a very good experience within this care home during her recent respite stay. Staff are attentive and fast-acting. Plenty of staff at hand which was one of the main points I looked for when looking for my mother-in-law's stay. Food looked lovely and nutritious and any
queries I had as a family member were addressed and attended to in a fast and safe manner. Will be recommending to family and friends and will 100% be using this service again for further respite stays.
02 April 2020
I have been very impressed by the changes made to Cherry Tree Centre since the new manager came. The new furniture, colours to doors has made such an improvement to the overall atmosphere in the home. The staff appear to be more relaxed and happy since the new manager and I feel that there is a
great effort to respond to individual needs and to respect the privacy of individual residents.
31 May 2018
The carers are really good with everyone and will help you if you need it. The only problem I have is the turnover of carers. They seem to be one gone and one come every week so it is hard to have good communication with them and at times they seem very thin on the ground.
20 May 2018
The staff have always been very helpful towards ourselves. My sister's care is very good and she is extremely happy. The home is always clean and tidy.
04 May 2018
Everyone very helpful from the minute you walk in the door. All the staff have made improvements to my mum's wellbeing since her arrival.
06 April 2018
My husband seems very happy and settled and I am happy that he is safe and secure and being well looked after.
06 April 2018
I found Cherry Tree a nice friendly place, the residents look well cared for and the rooms are clean and tidy.
06 April 2018
My mother came to Cherry Tree in September 2017 since then I find the staff extremely helpful and supportive towards my mother, she seems to have settled quite well and although we miss her I know she is in good hands.
A big thank you to all the staff for making my mum feel right at home!
06 April 2018
A bright, clean care home with pleasant and helpful staff. Home from home atmosphere.
09 November 2017
I find the staff very friendly and helpful.
09 November 2017
I have been at Cherry Tree Care Centre since June 2017 I moved from another care home.
22 September 2017
This is a lovely home with very caring and astute management with carers who go above and beyond expectations to keep mum (who isn't an easy person) happy and contented.
I feel totally relaxed knowing mum is warm, looked after and well fed.
15 September 2017
As soon as you walk into the foyer you are greeted by happy residents and care staff. The manager is always full of smiles and chatty as is the admin lady. The home is always bright and smells fresh. My mum is happy as larry since she moved.
She is happy and she socialises more as its lovely
that she can sit in the foyer and interact. I can't praise all the staff enough from the cleaners up to the manager. Thank you Cherry Tree for making my mum's life happy, which in turn makes ours happy too.
01 August 2017
Some days I like it and some days I am low and want to go somewhere else.
10 May 2017
My mother was apprehensive about needing full-time care but the staff here have been so welcoming and caring to her and to us her family.
The meals and afternoon teas are lovely.
My mam is safe, secure and happy.
11 April 2016
What a special place this is, so happy kind and caring. Mum went into Cherry Tree Care Home for 3 weeks respite starting 13/2/16 and from day one mum was made to feel welcome and at home straight away. The staff are unbelievably caring, kind and very understanding. We as a family can't thank the
staff enough, we all felt at ease when we left mum to come home, which when in this situation is hard to find. Mum came home for 10 days and struggled, mum has now returned to the home for more respite which may become permanent. This will now not be a worry for us as she will be returning to her home away from home. A home to be proud of.
Thank you everyone.
Latest Reviews for Cherry Tree Care Centre
04 December 2025
My grandad had a 6 week placement for rehab following a fall and dislocated shoulder. He was given a room on the second floor, despite not having dementia. Prior to going into the care home he was fully capacitated and physically able, living independently. Throughout his time in Cherry Tree, it
felt that his voice was ignored resulting in him being put to bed early, often fully clothed, despite telling staff he did not have his pyjamas on. He was not given a TV remote limiting his independence on when he watched TV and what time he went to bed. He complained that the shower was cold and told this was an issue with the boiler. He also complained of cold food. He developed diarrhoea that was only raised to medical staff due to persistent concerns raised by family. Due to a loss of independence and increased time spent in bed my grandad had severe pressure sores that were not fully disclosed to family by staff. My grandad was then admitted into hospital with flu and pneumonia and sadly passed away. I would not recommend this care home to anyone.
03 March 2025
Mum went in October 2024 until February 2025. She had complex medical needs which I felt the Care Home was not set up to deal with. She was their 1st oxygen-dependent resident.
The food served was constantly cold and as she became more incontinent she was left in wet clothing and bedding several
times which the family found her in.
The room was barely cleaned and my family were wiping the tray Mum used as the staff didn't touch it.
The shower was constantly unavailable due to no hot water or a broken boiler.
The activity staff were hardly seen and many of the activities on the board didn't happen.
The family did raise concerns and actions were taken but the general caretaking, keeping Mum clean was a big disappointment and the constant serving of cold food was a disgrace!
11 June 2022
Although my mum spent a short time in Cherry Tree Care Centre, I can honestly say that she received exceptional care. The staff are amazing, they engage with the residents and treat them like their own family. The home is clean and tidy and doesn't smell and that is a big thing in my eyes. Care
plans were put in place as soon as my mum arrived, she was assessed straight away and they contacted the relevant people to make sure she had the right care and equipment. They looked after my Dad whilst visiting my mum and made sure he was ok at such a difficult time in our lives. Thank you to each and every one of you, I couldn't wish for my mum to be anywhere else.
24 September 2021
My family member speaks of a very good experience within this care home during her recent respite stay. Staff are attentive and fast-acting. Plenty of staff at hand which was one of the main points I looked for when looking for my mother-in-law's stay. Food looked lovely and nutritious and any
queries I had as a family member were addressed and attended to in a fast and safe manner. Will be recommending to family and friends and will 100% be using this service again for further respite stays.
02 April 2020
I have been very impressed by the changes made to Cherry Tree Centre since the new manager came. The new furniture, colours to doors has made such an improvement to the overall atmosphere in the home. The staff appear to be more relaxed and happy since the new manager and I feel that there is a
great effort to respond to individual needs and to respect the privacy of individual residents.
31 May 2018
The carers are really good with everyone and will help you if you need it. The only problem I have is the turnover of carers. They seem to be one gone and one come every week so it is hard to have good communication with them and at times they seem very thin on the ground.
20 May 2018
The staff have always been very helpful towards ourselves. My sister's care is very good and she is extremely happy. The home is always clean and tidy.
04 May 2018
Everyone very helpful from the minute you walk in the door. All the staff have made improvements to my mum's wellbeing since her arrival.
06 April 2018
My husband seems very happy and settled and I am happy that he is safe and secure and being well looked after.
06 April 2018
I found Cherry Tree a nice friendly place, the residents look well cared for and the rooms are clean and tidy.
06 April 2018
My mother came to Cherry Tree in September 2017 since then I find the staff extremely helpful and supportive towards my mother, she seems to have settled quite well and although we miss her I know she is in good hands.
A big thank you to all the staff for making my mum feel right at home!
06 April 2018
A bright, clean care home with pleasant and helpful staff. Home from home atmosphere.
09 November 2017
I find the staff very friendly and helpful.
09 November 2017
I have been at Cherry Tree Care Centre since June 2017 I moved from another care home.
22 September 2017
This is a lovely home with very caring and astute management with carers who go above and beyond expectations to keep mum (who isn't an easy person) happy and contented.
I feel totally relaxed knowing mum is warm, looked after and well fed.
15 September 2017
As soon as you walk into the foyer you are greeted by happy residents and care staff. The manager is always full of smiles and chatty as is the admin lady. The home is always bright and smells fresh. My mum is happy as larry since she moved.
She is happy and she socialises more as its lovely
that she can sit in the foyer and interact. I can't praise all the staff enough from the cleaners up to the manager. Thank you Cherry Tree for making my mum's life happy, which in turn makes ours happy too.
01 August 2017
Some days I like it and some days I am low and want to go somewhere else.
10 May 2017
My mother was apprehensive about needing full-time care but the staff here have been so welcoming and caring to her and to us her family.
The meals and afternoon teas are lovely.
My mam is safe, secure and happy.
11 April 2016
What a special place this is, so happy kind and caring. Mum went into Cherry Tree Care Home for 3 weeks respite starting 13/2/16 and from day one mum was made to feel welcome and at home straight away. The staff are unbelievably caring, kind and very understanding. We as a family can't thank the
staff enough, we all felt at ease when we left mum to come home, which when in this situation is hard to find. Mum came home for 10 days and struggled, mum has now returned to the home for more respite which may become permanent. This will now not be a worry for us as she will be returning to her home away from home. A home to be proud of.
Thank you everyone.