Submit a Review for Moor House
Vicarage Road, Staines-upon-Thames, TW18 4YG
View full details of Moor HouseLatest Reviews for Moor House
30 January 2026
The staff are welcoming and friendly. The manager is efficient and friendly. My partner's dad is a resident in Moorhouse Care home. The residents interact and enjoy the activities. Entertainment is fantastic. Singers and dancing. Happy residents. Wide range of activities on a weekly programme.
Providing Days out. The living room has been refurbished. Residents are comfortable.
08 January 2026
I have always found everyone very helpful when visiting my friend. The staff are very friendly & helpful & always very cheerful. They always make me feel very welcome. The home is very clean & well kept.
06 January 2026
Care home lovely warm clean friendly Teresa is very good and welcoming in her job nice facilities.grounds are nice and clean free tea and coffee car park is good and all staff are very nice and friendly.
18 December 2025
Whenever l visit all the staff are so friendly and welcoming and greet me by name. The activities team do a fantastic job with at least one thing to do each morning and afternoon in addition to the quizzes and colouring that are always available. They also have several entertainers who come in
from outside who the residents thoroughly enjoy. They also have a mini-bus and regularly take residents out for trips to local garden centres or shops (always including a cuppa).
18 December 2025
Ooo didn't like picking a month I really should do a review every month. This care home is incredible they just never cease to amaze me with their care, love compassion no matter what the situation.
I am 200 miles away and visit generally once every 4/5 weeks for a week or so, it is a family that I
also feel part of when I visit but also with the phone calls etc.
The staff from the leading of the manager to the administration team, the seniors, the carers, activities team, the chef and her team, housekeeping (cleaners and laundry), maintenance and gardening. Wow do they all do a grand job.
Life is good there whatever care you need. I receive calls when there is a situation and have an input either on the phone or I get in my car .. that is so important.
I love that greeting when I arrive, so welcoming and I leave knowing Mum is in good safe hands and I am on the end of the phone.
Christmas is coming and preparations are starting trees are being decorated and the post box is out. Xx
08 December 2025
My uncle at been at Moor House for the last 2 years, we are very pleased and have highly recommended Moor House to other people, the care from the staff is remarkable, entertainment and the entertainment team are amazing, my uncle is very happy living here. The home has been decorated to very homely
warm standard, lovely hairdressers and coffee shop. Restaurant with a choice of menu. Very reasonable price against other care homes.
18 November 2025
The staff a really friendly and efficient. The home is spotlessly clean. All the residents seem very happy and secure. Mum has settled in really well despite going through a tough period with the passing away of my dad. I would thoroughly recommend Moorhouse.
03 September 2025
Cannot praise the care staff and management enough , very friendly and always helpful and supportive. Very happy that I chose the Moor house for my father's care , has given me great peace of mind knowing he's in great hands. Facility and activities at the Moor house are of a high standard.
23 May 2025
Very warm and welcome nothing to much when asked everyone is very cheerful residents also have something ie trips out lots off activities and fun things to do whether it's joking with the bingo and dancing it's such a cheerful place to visit
13 May 2025
Amazing always met with friendly staff who are great care givers, attentive and go over and above to accommodate residents needs.
There are always a variety of activities on offer for who ever wants to participate.
Hygine
Is a top priority in Moor House !!!!!
Menus always look appetising and
nourshing.
I'm a regular visitor and take my dog in which residents really enjoy, they love talking about pets they use to have.
Moor House is a warm friendly welcoming home and maybe one day in later will be putting my name down for a room .
13 May 2025
Moor House is a lovely family orientated care home. All the staff are very friendly, caring and the welfare of the residents is uppermost.
I personally would like to thank all of the staff for caring for my dad, who was a resident at Moor House for the past 4 years. I know he felt very safe and
comfortable there.
Specifically my sister and I would like to thank them for their extra care and support over the last 2 months where my dad was on end of life care. We will miss visiting Moor House, now our dad has passed, but will make sure we try and pop in when they are holding one of the family events. I would thoroughly recommend this care home.
13 May 2025
Mum has been a resident at Moor House for the last 10 months, both mum and I are delighted with the decision we made for mum to move in. The care given is professional and very friendly. There's always engaging activities organised and fun outings arranged. Moor House has given my mum a new lease
of life, new friendships and a safe secure home.
07 May 2025
My father has been here for a year now, the care has been fantastic during that time and the staff have been outstanding during that time very attentive to my father needs and the rooms are nice and bright.
22 April 2025
Absolutely love all the staff who are so caring & attentive. My mother is settled & loves living there. Lots of activities which stimulate & are fun with lots of socialising.
If I have a concern or need help/advise they are there to chat & ensure I'm kept up to date with all my mothers needs &
sharing any concerns they have for her.
Since my mother has been there which is 2 years I can relax & not worry about her knowing she is well cared for.
14 April 2025
My friend has been staying at Moorhouse for respite care, she has settled in very well and it is great to see her looking so good. All the staff are very friendly and the home is very welcoming with great facilities. I would definitely recommend this care home.
04 April 2025
Mum has been at Moor House since September 2023 and I can honestly say I have never had cause to complain. It has truly been a home from home experience for Mum and the family.
I always feel so welcomed as do my little dogs.
Whenever I have made a request or suggested it has been speedily
accomplished ..
Meals / menus are fantastic and as I live 200 miles away and I select her menus each week which makes me feel part of mums life. Also I do know what she eats/likes and that is not a criticism but a huge plus. Two great chefs and a team of caring people.
The senior carers a d carers are wonderful so caring and considerate, gentle and persuasive resulting in happy residents who are content, and well presented .
Fabulous managers and office staff
Laundry, cleaning is always of a very hight standard.
Activities well what can I say superb imagination and such a variety of gentle exercises, painting, gardening and the list is endless. Visiting entertainment.
I am so grateful
25 March 2025
Excellent care all round from the day we stepped foot onsite to show nanny round! Thank you always! We really appreciate all the staff do to go above and beyond in every details. It makes such a difference!
20 March 2025
Lovely home very caring and happy place . My sister in law is very happy and the staff all very caring.
Great entainer todays. We joined the resident for lunch which was delicious. The rooms are bright and airy and clean
25 February 2025
Marvelous place, with lots going on, great food and staff. I really recommend the home in Staines, worth a visit to have a look around if you need someone who needs care, could go on and on if you want but do have a look.
25 October 2024
Great care home, with very polite and friendly staff. I have seen many positive changes in the home recently. I would definitely recommend Moor House Care Home to others. Residents always appear happy.
Latest Reviews for Moor House
30 January 2026
The staff are welcoming and friendly. The manager is efficient and friendly. My partner's dad is a resident in Moorhouse Care home. The residents interact and enjoy the activities. Entertainment is fantastic. Singers and dancing. Happy residents. Wide range of activities on a weekly programme.
Providing Days out. The living room has been refurbished. Residents are comfortable.
08 January 2026
I have always found everyone very helpful when visiting my friend. The staff are very friendly & helpful & always very cheerful. They always make me feel very welcome. The home is very clean & well kept.
06 January 2026
Care home lovely warm clean friendly Teresa is very good and welcoming in her job nice facilities.grounds are nice and clean free tea and coffee car park is good and all staff are very nice and friendly.
18 December 2025
Whenever l visit all the staff are so friendly and welcoming and greet me by name. The activities team do a fantastic job with at least one thing to do each morning and afternoon in addition to the quizzes and colouring that are always available. They also have several entertainers who come in
from outside who the residents thoroughly enjoy. They also have a mini-bus and regularly take residents out for trips to local garden centres or shops (always including a cuppa).
18 December 2025
Ooo didn't like picking a month I really should do a review every month. This care home is incredible they just never cease to amaze me with their care, love compassion no matter what the situation.
I am 200 miles away and visit generally once every 4/5 weeks for a week or so, it is a family that I
also feel part of when I visit but also with the phone calls etc.
The staff from the leading of the manager to the administration team, the seniors, the carers, activities team, the chef and her team, housekeeping (cleaners and laundry), maintenance and gardening. Wow do they all do a grand job.
Life is good there whatever care you need. I receive calls when there is a situation and have an input either on the phone or I get in my car .. that is so important.
I love that greeting when I arrive, so welcoming and I leave knowing Mum is in good safe hands and I am on the end of the phone.
Christmas is coming and preparations are starting trees are being decorated and the post box is out. Xx
08 December 2025
My uncle at been at Moor House for the last 2 years, we are very pleased and have highly recommended Moor House to other people, the care from the staff is remarkable, entertainment and the entertainment team are amazing, my uncle is very happy living here. The home has been decorated to very homely
warm standard, lovely hairdressers and coffee shop. Restaurant with a choice of menu. Very reasonable price against other care homes.
18 November 2025
The staff a really friendly and efficient. The home is spotlessly clean. All the residents seem very happy and secure. Mum has settled in really well despite going through a tough period with the passing away of my dad. I would thoroughly recommend Moorhouse.
03 September 2025
Cannot praise the care staff and management enough , very friendly and always helpful and supportive. Very happy that I chose the Moor house for my father's care , has given me great peace of mind knowing he's in great hands. Facility and activities at the Moor house are of a high standard.
23 May 2025
Very warm and welcome nothing to much when asked everyone is very cheerful residents also have something ie trips out lots off activities and fun things to do whether it's joking with the bingo and dancing it's such a cheerful place to visit
13 May 2025
Amazing always met with friendly staff who are great care givers, attentive and go over and above to accommodate residents needs.
There are always a variety of activities on offer for who ever wants to participate.
Hygine
Is a top priority in Moor House !!!!!
Menus always look appetising and
nourshing.
I'm a regular visitor and take my dog in which residents really enjoy, they love talking about pets they use to have.
Moor House is a warm friendly welcoming home and maybe one day in later will be putting my name down for a room .
13 May 2025
Moor House is a lovely family orientated care home. All the staff are very friendly, caring and the welfare of the residents is uppermost.
I personally would like to thank all of the staff for caring for my dad, who was a resident at Moor House for the past 4 years. I know he felt very safe and
comfortable there.
Specifically my sister and I would like to thank them for their extra care and support over the last 2 months where my dad was on end of life care. We will miss visiting Moor House, now our dad has passed, but will make sure we try and pop in when they are holding one of the family events. I would thoroughly recommend this care home.
13 May 2025
Mum has been a resident at Moor House for the last 10 months, both mum and I are delighted with the decision we made for mum to move in. The care given is professional and very friendly. There's always engaging activities organised and fun outings arranged. Moor House has given my mum a new lease
of life, new friendships and a safe secure home.
07 May 2025
My father has been here for a year now, the care has been fantastic during that time and the staff have been outstanding during that time very attentive to my father needs and the rooms are nice and bright.
22 April 2025
Absolutely love all the staff who are so caring & attentive. My mother is settled & loves living there. Lots of activities which stimulate & are fun with lots of socialising.
If I have a concern or need help/advise they are there to chat & ensure I'm kept up to date with all my mothers needs &
sharing any concerns they have for her.
Since my mother has been there which is 2 years I can relax & not worry about her knowing she is well cared for.
14 April 2025
My friend has been staying at Moorhouse for respite care, she has settled in very well and it is great to see her looking so good. All the staff are very friendly and the home is very welcoming with great facilities. I would definitely recommend this care home.
04 April 2025
Mum has been at Moor House since September 2023 and I can honestly say I have never had cause to complain. It has truly been a home from home experience for Mum and the family.
I always feel so welcomed as do my little dogs.
Whenever I have made a request or suggested it has been speedily
accomplished ..
Meals / menus are fantastic and as I live 200 miles away and I select her menus each week which makes me feel part of mums life. Also I do know what she eats/likes and that is not a criticism but a huge plus. Two great chefs and a team of caring people.
The senior carers a d carers are wonderful so caring and considerate, gentle and persuasive resulting in happy residents who are content, and well presented .
Fabulous managers and office staff
Laundry, cleaning is always of a very hight standard.
Activities well what can I say superb imagination and such a variety of gentle exercises, painting, gardening and the list is endless. Visiting entertainment.
I am so grateful
25 March 2025
Excellent care all round from the day we stepped foot onsite to show nanny round! Thank you always! We really appreciate all the staff do to go above and beyond in every details. It makes such a difference!
20 March 2025
Lovely home very caring and happy place . My sister in law is very happy and the staff all very caring.
Great entainer todays. We joined the resident for lunch which was delicious. The rooms are bright and airy and clean
25 February 2025
Marvelous place, with lots going on, great food and staff. I really recommend the home in Staines, worth a visit to have a look around if you need someone who needs care, could go on and on if you want but do have a look.
25 October 2024
Great care home, with very polite and friendly staff. I have seen many positive changes in the home recently. I would definitely recommend Moor House Care Home to others. Residents always appear happy.