






Residential care home Moor House, nestled in the charming Staines-upon-Thames, offers spacious and comfortable living for all its residents.
The experienced management and their enthusiastic staff customise care plans according to individual needs and encourage social activity. The kitchen staff create healthy meals and the residents benefit from a hair salon and nail bar, movie nights, exercise groups and trips out.
Green space surrounds Moor House, which has a courtyard and seating area with shelter.
Care Provided by Moor House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Moor House for full pricing details and T&Cs.
Contact Moor House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Moorhouse Care Services Ltd
- Private Owned
Person in charge
- Teresa Lawrence (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (25)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Please contact the team to schedule a tour of Moor House.
Parking
- Park in main car park in front of home.
Moor House Reviews (42)
Moor House has a Review Score of 10 (9.969) out of 10, based on 27 reviews in the last 2 years.
Over all time Moor House has 42 reviews.
Everyone is friendly and helpful always a joy to visit with my mum at Moor House. She loves the activities and food! and the caring and loving nature of the staff.
Thankyou for your great review, we all strive to do our very best at Moor House, to delivery great quality of care, and compassion, so pleased that you are happy with the service we provide.
Very clean friendly staff lots of activities.
Thank you for the great review, so happy you are pleased with everything our staff are doing to support and care for Mum.
Mum joined Moor House around 6 weeks ago has settled in very well. The staff are superb, pleasant and always welcoming. Moor House is especially clean. The staff are very friendly and always happy to help mum with all her needs.
When they move in to our small, friendly, cosy home they become not just part of your family but ours...
All the staff are so friendly and helpful. My mother says the food is wonderful. There is always lots going on and interesting outings.
I am very happy Mum has settled in to Moor house, and enjoying the food, especially now we have recruited an amazing chef.
Looking forward to the better weather where we can be out and about more in our moor house mini bus.
Whenever I have visited the home, the residents have always given an aura of happiness. The home has activities taking place every afternoon. There may be quizzes, dancing, or other musical activities, including singing. Overall, I think Moor House is an excellent care home.
Thankyou for the great review and happy that your friend has settled in well, all our staff go above and beyond to make sure all our residents are happy here at Moor House.
The best care home in Surrey my uncle is very well looked after and loves all the staff, he loves the food, and the daily entertainment, also loves the lady's, we all like the newly update decor. Feels like home from home.
Thankyou for the great review i am so pleased you are happy with the care we provide, the food is even better now we have recruited our new chef, we are always looking for new ways to improve our home to make it a good working environment for our staff and of course our lovely residents.
The staff are welcoming and friendly. The manager is efficient and friendly. My partner's dad is a resident in Moorhouse Care home. The residents interact and enjoy the activities. Entertainment is fantastic. Singers and dancing. Happy residents. Wide range of activities on a weekly programme. Providing Days out. The living room has been refurbished. Residents are comfortable.
Thankyou for your positive reply, we always strive to make sure all our residents are Happy, safe, and well cared for, at Moor House we try to encourage a home from home feel, as well as promoting independence, we are always open to new ideas from family members and any input which may help your relative settle in easier.
I have always found everyone very helpful when visiting my friend. The staff are very friendly & helpful & always very cheerful. They always make me feel very welcome. The home is very clean & well kept.
Thankyou for your kind words, you are more than welcome to visit us at any time, we always make all our visitors welcome as we know how happy it makes that resident feel when they see a familiar face, and that you are thinking of them.
Care home lovely warm clean friendly Teresa is very good and welcoming in her job nice facilities.grounds are nice and clean free tea and coffee car park is good and all staff are very nice and friendly.
Whenever l visit all the staff are so friendly and welcoming and greet me by name. The activities team do a fantastic job with at least one thing to do each morning and afternoon in addition to the quizzes and colouring that are always available. They also have several entertainers who come in from outside who the residents thoroughly enjoy. They also have a mini-bus and regularly take residents out for trips to local garden centres or shops (always including a cuppa).
Thankyou so much Sue for the great review, and so pleased you love our activates, we strive as a team to make our residents lives as fulfilling as possible
I am 200 miles away and visit generally once every 4/5 weeks for a week or so, it is a family that I also feel part of when I visit but also with the phone calls etc.
The staff from the leading of the manager to the administration team, the seniors, the carers, activities team, the chef and her team, housekeeping (cleaners and laundry), maintenance and gardening. Wow do they all do a grand job.
Life is good there whatever care you need. I receive calls when there is a situation and have an input either on the phone or I get in my car .. that is so important.
I love that greeting when I arrive, so welcoming and I leave knowing Mum is in good safe hands and I am on the end of the phone.
Christmas is coming and preparations are starting trees are being decorated and the post box is out. Xx
You are always welcome to come and visit Mum at any time, we all love to see you, especially when you bake your delicious cakes.
Moor house would not be the same without you. There are so many smiles on faces when you three walk in.
My uncle at been at Moor House for the last 2 years, we are very pleased and have highly recommended Moor House to other people, the care from the staff is remarkable, entertainment and the entertainment team are amazing, my uncle is very happy living here. The home has been decorated to very homely warm standard, lovely hairdressers and coffee shop. Restaurant with a choice of menu. Very reasonable price against other care homes.
I'm glad you like our new lounge and conservatory it makes our home feel so cosy during the cold winter months.
The staff a really friendly and efficient. The home is spotlessly clean. All the residents seem very happy and secure. Mum has settled in really well despite going through a tough period with the passing away of my dad. I would thoroughly recommend Moorhouse.
Thank you, Colin, for the great review. I am so glad that Mum has settled in so well. She is such a lovely lady, we are lucky to have her here as part of our Moor House family. We are all here to support and comfort Mum during this sad time.
Cannot praise the care staff and management enough , very friendly and always helpful and supportive. Very happy that I chose the Moor house for my father's care , has given me great peace of mind knowing he's in great hands. Facility and activities at the Moor house are of a high standard.
Thankyou so much G M for your lovely review, we are so happy to have Dad living with us, he brings sunshine to the Moorhouse family with his lovely smile, we are lucky to have him.I am glad he has settled in so well, Moorhouse would not be the same without him now, thankyou for choosing Moorhouse to look after and care for Dad, which we will always do to the best of our ability.
Very warm and welcome nothing to much when asked everyone is very cheerful residents also have something ie trips out lots off activities and fun things to do whether it's joking with the bingo and dancing it's such a cheerful place to visit
Thankyou for your kind words, we strive to make Moor House have the family feel.
There are always a variety of activities on offer for who ever wants to participate.
Hygine
Is a top priority in Moor House !!!!!
Menus always look appetising and nourshing.
I'm a regular visitor and take my dog in which residents really enjoy, they love talking about pets they use to have.
Moor House is a warm friendly welcoming home and maybe one day in later will be putting my name down for a room .
Thankyou for your kind words, we always strive to do our up most to support our residents and family members, we always welcome well behaved dogs such as yours as we find they uplift the residents mood.Hygiene and infection control is high priority at Moor House to help keep our staff and residents as well as possible.
I personally would like to thank all of the staff for caring for my dad, who was a resident at Moor House for the past 4 years. I know he felt very safe and comfortable there.
Specifically my sister and I would like to thank them for their extra care and support over the last 2 months where my dad was on end of life care. We will miss visiting Moor House, now our dad has passed, but will make sure we try and pop in when they are holding one of the family events. I would thoroughly recommend this care home.
Mum has been a resident at Moor House for the last 10 months, both mum and I are delighted with the decision we made for mum to move in. The care given is professional and very friendly. There's always engaging activities organised and fun outings arranged. Moor House has given my mum a new lease of life, new friendships and a safe secure home.
My father has been here for a year now, the care has been fantastic during that time and the staff have been outstanding during that time very attentive to my father needs and the rooms are nice and bright.
If I have a concern or need help/advise they are there to chat & ensure I'm kept up to date with all my mothers needs & sharing any concerns they have for her.
Since my mother has been there which is 2 years I can relax & not worry about her knowing she is well cared for.
Thank you for your kind words, Mum is an absolute pleasure to have at Moor House.We do our upmost to ensure that all our residents and families are Happy with the care we provide.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 July 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Moor House.
There are no upcoming events for Moor House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Moor House.
Accreditations
There are no accreditations posted yet for Moor House.
Meet the Team (1)

At Moor House, we strive to create a warm and welcoming environment that feels just like home for our residents.
Our goal is to support their independence while making sure they feel comfortable, valued and respected. We listen to their views, address their concerns and cater to their needs with the highest standards of care.
Every member of our team understands our motto: "We are visitors in the residents’ homes, working together to support their needs." This perspective shapes everything we do.
I deeply believe in the importance of family, and I bring that belief to Moor House every day. It’s crucial to me that both residents and staff feel empowered to live and work in a caring, safe environment. With 12 years of experience in the care sector, I’ve gained the knowledge, qualifications, and tools needed to ensure our residents thrive in their later years. At Moor House, friends and family are always welcome, and we aim to make everyone feel part of our community.
Frequently Asked Questions about Moor House
What types of Care is Moor House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Moor House have?
There are 25 Single Rooms.
What are the Facilities & Services at Moor House?
Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Moor House to the centre of Staines-upon-Thames?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moor House to verify any information. View our terms and conditions. Moor House has an Enhanced Service -more info.