Moor House

Vicarage Road, Staines-upon-Thames TW18 4YG
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10 29 Reviews
  • Moor House, Staines-upon-Thames
Residential care home Moor House, nestled in the charming Staines-upon-Thames, offers spacious and comfortable living for all its residents.

The experienced management and their enthusiastic staff customise care plans according to individual needs and encourage social activity. The kitchen staff create healthy meals and the residents benefit from a hair salon and nail bar, movie nights, exercise groups and trips out.

Green space surrounds Moor House, which has a courtyard and seating area with shelter.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1500
  • RESPITE Self-Funded Residential Care: £1250 – £1500

These prices are only a guideline, please contact Moor House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Moorhouse Care Services Ltd

Person in charge

  • Teresa Lawrence (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Please contact the team to schedule a tour of Moor House.

Parking

  • Park in main car park in front of home.

Moor House Reviews (29)

Total of 29, showing 1-20
10

Moor House has a Review Score of 10 (9.952) out of 10, based on 14 reviews in the last 2 years. Over all time Moor House has 29 reviews.

Overall Experience

  • 27
  • 2
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Date Published

29
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Review from L C (Friend of Resident) published on 23 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and welcome nothing to much when asked everyone is very cheerful residents also have something ie trips out lots off activities and fun things to do whether it's joking with the bingo and dancing it's such a cheerful place to visit

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Review from L H (Friend of Resident) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing always met with friendly staff who are great care givers, attentive and go over and above to accommodate residents needs.
There are always a variety of activities on offer for who ever wants to participate.
Hygine
Is a top priority in Moor House !!!!!
Menus always look appetising and nourshing.
I'm
a regular visitor and take my dog in which residents really enjoy, they love talking about pets they use to have.
Moor House is a warm friendly welcoming home and maybe one day in later will be putting my name down for a room .

Reply from Teresa Lawrence, Home Manager at Moor House

Thankyou for your kind words, we always strive to do our up most to support our residents and family members, we always welcome well behaved dogs such as yours as we find they uplift the residents mood.Hygiene and infection control is high priority at Moor House to help keep our staff and residents as well as possible.

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Review from JANICE E (Daughter of Resident) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moor House is a lovely family orientated care home. All the staff are very friendly, caring and the welfare of the residents is uppermost.
I personally would like to thank all of the staff for caring for my dad, who was a resident at Moor House for the past 4 years. I know he felt very safe and comfortable
there.
Specifically my sister and I would like to thank them for their extra care and support over the last 2 months where my dad was on end of life care. We will miss visiting Moor House, now our dad has passed, but will make sure we try and pop in when they are holding one of the family events. I would thoroughly recommend this care home.

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Review from D N (Daughter of Resident) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Moor House for the last 10 months, both mum and I are delighted with the decision we made for mum to move in. The care given is professional and very friendly. There's always engaging activities organised and fun outings arranged. Moor House has given my mum a new lease of
life, new friendships and a safe secure home.

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Review from A B (Son of Resident) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here for a year now, the care has been fantastic during that time and the staff have been outstanding during that time very attentive to my father needs and the rooms are nice and bright.

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Review from D D (Daughter of Resident) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely love all the staff who are so caring & attentive. My mother is settled & loves living there. Lots of activities which stimulate & are fun with lots of socialising.
If I have a concern or need help/advise they are there to chat & ensure I'm kept up to date with all my mothers needs & sharing
any concerns they have for her.
Since my mother has been there which is 2 years I can relax & not worry about her knowing she is well cared for.

Reply from Teresa Lawrence, Home Manager at Moor House

Thank you for your kind words, Mum is an absolute pleasure to have at Moor House.We do our upmost to ensure that all our residents and families are Happy with the care we provide.

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Review from W W (Friend of Resident) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been staying at Moorhouse for respite care, she has settled in very well and it is great to see her looking so good. All the staff are very friendly and the home is very welcoming with great facilities. I would definitely recommend this care home.

Reply from Teresa Lawrence, Home Manager at Moor House

Thankyou for your kind words, we are a small family orientated home, giving our residents a friendly home from home feel. I am so glad your friend is happy and settled here.

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Review from Caroline D (Daughter of Resident) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Moor House since September 2023 and I can honestly say I have never had cause to complain. It has truly been a home from home experience for Mum and the family.
I always feel so welcomed as do my little dogs.
Whenever I have made a request or suggested it has been speedily accomplished
..
Meals / menus are fantastic and as I live 200 miles away and I select her menus each week which makes me feel part of mums life. Also I do know what she eats/likes and that is not a criticism but a huge plus. Two great chefs and a team of caring people.
The senior carers a d carers are wonderful so caring and considerate, gentle and persuasive resulting in happy residents who are content, and well presented .
Fabulous managers and office staff
Laundry, cleaning is always of a very hight standard.
Activities well what can I say superb imagination and such a variety of gentle exercises, painting, gardening and the list is endless. Visiting entertainment.
I am so grateful

Reply from Teresa Lawrence, Home Manager at Moor House

Thankyou for your kind words, we strive to make Moor House a safe and happy home for all our residents, Family's, Friends are always welcome to feel part of the Moor House Family.

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Review from Chloe R (Granddaughter of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care all round from the day we stepped foot onsite to show nanny round! Thank you always! We really appreciate all the staff do to go above and beyond in every details. It makes such a difference!

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Review from Marion B (Sister-in-law of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home very caring and happy place . My sister in law is very happy and the staff all very caring.
Great entainer todays. We joined the resident for lunch which was delicious. The rooms are bright and airy and clean

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Review from C W (Relative of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moor House is the most amazing happy place I could ever imagine my Mother in Law to be. We can visit any time un announced and we are always welcomed with a smile. Activities are plenty and very varied and we can also see everything our Mother in Law gets up too with photos on Facebook and newsletter.
She always greats us with "I am very happy here" "they" the staff are all very kind! We leave feeling happy that she is being well looked after. I can honestly say the food is amazing to having been invited to a family BBQ last Summer !

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Review from A M (Son of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvelous place, with lots going on, great food and staff. I really recommend the home in Staines, worth a visit to have a look around if you need someone who needs care, could go on and on if you want but do have a look.

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Review from G B (Friend of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home, with very polite and friendly staff. I have seen many positive changes in the home recently. I would definitely recommend Moor House Care Home to others. Residents always appear happy.

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Review from D W (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When family roles are reserved, it's devastating. That's what happened to my mother and I last year, a home had to be found. Moor House was recommended to me. The manageress was very helpful about the move as my mum was coming from the county council. The home had a lovely atmosphere, small, cosy, light
and airy with a pretty garden, of course, my mum was furious, but with the help of happy, smiling staff, she soon settled in. The entertainment ladies are brilliant, the effort they put in to keep the residents occupied is amazing e.g visits to the garden centre, small country walks, parlour games and arranging many musical performances, singing all the old songs. Pamparings hair, nails, chiropody, dental care and GP visits for all. Not forgetting the brilliant chef! A truly wonderful team.

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Review from Lucio G (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding Moor House has been a blessing. My mum moved into Moor House in September 2022 and she found a loving and caring family there. All the staff is absolutely amazing: they are competent, professional and truly care for the residents. Being Italian, my mum's use and understanding of the English
language has never been great and her suffering from dementia didn't make it any better. Despite that, the entire staff went above and beyond and my mum felt the love and care from everyone there. Entertainment is great and I've been amazed on what my mum was able to do and how much fun she had doing the various activities. The building and facilities are top notch as well. It's simply an outstanding place where you can rest assured your loved ones are in safe hands.

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Review from John M (Son of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff can never seem to do enough to care for all the residents. They are always cheerful working tirelessly to create a caring, friendly and welcoming environment. I would have no hesitation in recommending this care home and my mum is very happy as a resident.

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Review from John O (Son of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Moor House since June 2022. This is the most wonderful care home. All the staff are caring and kind in their duties with the residents and their families.
I cannot praise highly enough. My mother who has dementia is involved in activities and is stimulated with the other residents
and staff all taking part in daily games, entertainers and quizzes.
My mother is the most precious person to me and I am reassured and safe in the knowledge that Moor House is outstanding in its care and activities for mum.

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Review from P B (Son of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On every visit, the care provided has been excellent. There are activities always available at an appropriate level. My mother is very happy with her choice and is settled well into her new home. The staff are attentive and show genuine concern for her wellbeing and care. The home is well run and maintained.

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Review from Sue P (Daughter of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum first went to Moor House for respite care following a hospital stay, and was immediately made welcome. She very quickly felt very comfortable and cared for. The staff took time to tend to her needs, and it was a simple decision for her to become a permanent resident when it was clear that a return
to the family home was not viable. Friends who visited her at Moor House were impressed by how well she was being looked after, and as a family, we were very confident that living at Moor House was the best decision that could have been made for mum’s safety, care and well-being. Activities were numerous, varied and frequent, and included trips out, interesting visiting speakers and many different sessions of carpet bowls, quizzes, flower arranging and bananagrams. After being very restricted in social interaction during lockdown, Mum enjoyed just over 6 months at Moor House until she passed away. We could not recommend Moor House highly enough.

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Review from H J (Daughter of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family have been delighted with the welcome our Mum has received this last year, at Moor House. We feel she has joined a family, and the fears we had her leaving her home, have been allayed. The warm and welcoming atmosphere has enabled her to settle in easily and to begin to enjoy life. The communication
we have with all the staff is very good, and their readiness to listen to any concerns we have and act on them is very reassuring. Moor House, itself, is a lovely facility, in a beautiful setting, it would, however, benefit by being updated in parts, such as the resident's bathrooms.
Under the current situations, the staff have done a magnificent job keeping the resident's spirits up with the ongoing organisation of a variety of activities and assisting the families to keep in touch with their loved one with photos, video calls and regular updates to how they are. We are incredibly grateful to them all for caring for our Mum, going above and beyond.

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Moor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Moor House is calculated as follows: ( (160 Excellents x 5) + (8 Goods x 4) ) ÷ 168 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moor House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (1)

Teresa

Teresa Lawrence

Job Title: Home Manager

Joined: 2023

At Moor House, we strive to create a warm and welcoming environment that feels just like home for our residents.


Our goal is to support their independence while making sure they feel comfortable, valued and respected. We listen to their views, address their concerns and cater to their needs with the highest standards of care.


Every member of our team understands our motto: "We are visitors in the residents’ homes, working together to support their needs." This perspective shapes everything we do.


I deeply believe in the importance of family, and I bring that belief to Moor House every day. It’s crucial to me that both residents and staff feel empowered to live and work in a caring, safe environment. With 12 years of experience in the care sector, I’ve gained the knowledge, qualifications, and tools needed to ensure our residents thrive in their later years. At Moor House, friends and family are always welcome, and we aim to make everyone feel part of our community.

Frequently Asked Questions about Moor House

What types of Care is Moor House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Moor House have?

There are 25 Single Rooms.

What are the Facilities & Services at Moor House?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moor House to the centre of Staines-upon-Thames?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moor House to verify any information. View our terms and conditions. Moor House has an Enhanced Service - more info.