Moor House

Vicarage Road, Staines-upon-Thames TW18 4YG
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10 35 Reviews
  • Moor House, Staines-upon-Thames
Residential care home Moor House, nestled in the charming Staines-upon-Thames, offers spacious and comfortable living for all its residents.

The experienced management and their enthusiastic staff customise care plans according to individual needs and encourage social activity. The kitchen staff create healthy meals and the residents benefit from a hair salon and nail bar, movie nights, exercise groups and trips out.

Green space surrounds Moor House, which has a courtyard and seating area with shelter.
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Care Provided by Moor House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1500
  • RESPITE Self-Funded Residential Care: £1250 – £1500

These prices are only a guideline, please contact Moor House to find out the exact price for your requirements.

Contact Moor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Moor House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Moorhouse Care Services Ltd
  • Privately Owned

Person in Charge

  • Teresa Lawrence (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Please contact the team to schedule a tour of Moor House.

Parking

  • Park in main car park in front of home.

Moor House Reviews (35)

10

Moor House has a Review Score of 10 (9.962) out of 10, based on 20 reviews in the last 2 years.
Over all time Moor House has 35 reviews.

Overall Experience
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Review from P M (Friend of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found everyone very helpful when visiting my friend. The staff are very friendly & helpful & always very cheerful. They always make me feel very welcome. The home is very clean & well kept.
Reply from Teresa Lawrence, Home Manager at Moor HouseThankyou for your kind words, you are more than welcome to visit us at any time, we always make all our visitors welcome as we know how happy it makes that resident feel when they see a familiar face, and that you are thinking of them.
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Review from C K (Friend of Resident) published on 6 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care home lovely warm clean friendly Teresa is very good and welcoming in her job nice facilities.grounds are nice and clean free tea and coffee car park is good and all staff are very nice and friendly.
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Review from Sue M (Friend of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever l visit all the staff are so friendly and welcoming and greet me by name. The activities team do a fantastic job with at least one thing to do each morning and afternoon in addition to the quizzes and colouring that are always available. They also have several entertainers who come in from
outside who the residents thoroughly enjoy. They also have a mini-bus and regularly take residents out for trips to local garden centres or shops (always including a cuppa).
Reply from Teresa Lawrence, Home Manager at Moor HouseThankyou so much Sue for the great review, and so pleased you love our activates, we strive as a team to make our residents lives as fulfilling as possible
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Review from Caroline D (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ooo didn't like picking a month I really should do a review every month. This care home is incredible they just never cease to amaze me with their care, love compassion no matter what the situation.
I am 200 miles away and visit generally once every 4/5 weeks for a week or so, it is a family that I
also feel part of when I visit but also with the phone calls etc.
The staff from the leading of the manager to the administration team, the seniors, the carers, activities team, the chef and her team, housekeeping (cleaners and laundry), maintenance and gardening. Wow do they all do a grand job.
Life is good there whatever care you need. I receive calls when there is a situation and have an input either on the phone or I get in my car .. that is so important.
I love that greeting when I arrive, so welcoming and I leave knowing Mum is in good safe hands and I am on the end of the phone.
Christmas is coming and preparations are starting trees are being decorated and the post box is out. Xx
Reply from Teresa Lawrence, Home Manager at Moor HouseThankyou so much Caroline you are part of our Moor House family along with Daisy and poppy your beautiful little dogs, who the residents love.
You are always welcome to come and visit Mum at any time, we all love to see you, especially when you bake your delicious cakes.
Moor house would not be the same without you. There are so many smiles on faces when you three walk in.
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Review from N P (Niece of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle at been at Moor House for the last 2 years, we are very pleased and have highly recommended Moor House to other people, the care from the staff is remarkable, entertainment and the entertainment team are amazing, my uncle is very happy living here. The home has been decorated to very homely
warm standard, lovely hairdressers and coffee shop. Restaurant with a choice of menu. Very reasonable price against other care homes.
Reply from Teresa Lawrence, Home Manager at Moor HouseThankyou Nikki for the great review, i am so glad your Uncle has settled in well, he is now one of our Moor House Family.
I'm glad you like our new lounge and conservatory it makes our home feel so cosy during the cold winter months.
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Review from Colin B (Son of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff a really friendly and efficient. The home is spotlessly clean. All the residents seem very happy and secure. Mum has settled in really well despite going through a tough period with the passing away of my dad. I would thoroughly recommend Moorhouse.
Reply from Teresa Lawrence, Home Manager at Moor HouseThank you, Colin, for the great review. I am so glad that Mum has settled in so well. She is such a lovely lady, we are lucky to have her here as part of our Moor House family. We are all here to support and comfort Mum during this sad time.
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Review from G M (Son of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot praise the care staff and management enough , very friendly and always helpful and supportive. Very happy that I chose the Moor house for my father's care , has given me great peace of mind knowing he's in great hands. Facility and activities at the Moor house are of a high standard.
Reply from Teresa Lawrence, Home Manager at Moor HouseThankyou so much G M for your lovely review, we are so happy to have Dad living with us, he brings sunshine to the Moorhouse family with his lovely smile, we are lucky to have him.I am glad he has settled in so well, Moorhouse would not be the same without him now, thankyou for choosing Moorhouse to look after and care for Dad, which we will always do to the best of our ability.
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Review from L C (Friend of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very warm and welcome nothing to much when asked everyone is very cheerful residents also have something ie trips out lots off activities and fun things to do whether it's joking with the bingo and dancing it's such a cheerful place to visit
Reply from Teresa Lawrence, Home Manager at Moor HouseThankyou for your kind words, we strive to make Moor House have the family feel.
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Review from L H (Friend of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing always met with friendly staff who are great care givers, attentive and go over and above to accommodate residents needs.
There are always a variety of activities on offer for who ever wants to participate.
Hygine
Is a top priority in Moor House !!!!!
Menus always look appetising and nourshing.
I'm
a regular visitor and take my dog in which residents really enjoy, they love talking about pets they use to have.
Moor House is a warm friendly welcoming home and maybe one day in later will be putting my name down for a room .
Reply from Teresa Lawrence, Home Manager at Moor HouseThankyou for your kind words, we always strive to do our up most to support our residents and family members, we always welcome well behaved dogs such as yours as we find they uplift the residents mood.Hygiene and infection control is high priority at Moor House to help keep our staff and residents as well as possible.
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Review from JANICE E (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moor House is a lovely family orientated care home. All the staff are very friendly, caring and the welfare of the residents is uppermost.
I personally would like to thank all of the staff for caring for my dad, who was a resident at Moor House for the past 4 years. I know he felt very safe and comfortable
there.
Specifically my sister and I would like to thank them for their extra care and support over the last 2 months where my dad was on end of life care. We will miss visiting Moor House, now our dad has passed, but will make sure we try and pop in when they are holding one of the family events. I would thoroughly recommend this care home.
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Review from D N (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Moor House for the last 10 months, both mum and I are delighted with the decision we made for mum to move in. The care given is professional and very friendly. There's always engaging activities organised and fun outings arranged. Moor House has given my mum a new lease of
life, new friendships and a safe secure home.
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Review from A B (Son of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been here for a year now, the care has been fantastic during that time and the staff have been outstanding during that time very attentive to my father needs and the rooms are nice and bright.
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Review from D D (Daughter of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely love all the staff who are so caring & attentive. My mother is settled & loves living there. Lots of activities which stimulate & are fun with lots of socialising.
If I have a concern or need help/advise they are there to chat & ensure I'm kept up to date with all my mothers needs & sharing
any concerns they have for her.
Since my mother has been there which is 2 years I can relax & not worry about her knowing she is well cared for.
Reply from Teresa Lawrence, Home Manager at Moor HouseThank you for your kind words, Mum is an absolute pleasure to have at Moor House.We do our upmost to ensure that all our residents and families are Happy with the care we provide.
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Review from W W (Friend of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been staying at Moorhouse for respite care, she has settled in very well and it is great to see her looking so good. All the staff are very friendly and the home is very welcoming with great facilities. I would definitely recommend this care home.
Reply from Teresa Lawrence, Home Manager at Moor HouseThankyou for your kind words, we are a small family orientated home, giving our residents a friendly home from home feel. I am so glad your friend is happy and settled here.
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Review from Caroline D (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Moor House since September 2023 and I can honestly say I have never had cause to complain. It has truly been a home from home experience for Mum and the family.
I always feel so welcomed as do my little dogs.
Whenever I have made a request or suggested it has been speedily accomplished
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Meals / menus are fantastic and as I live 200 miles away and I select her menus each week which makes me feel part of mums life. Also I do know what she eats/likes and that is not a criticism but a huge plus. Two great chefs and a team of caring people.
The senior carers a d carers are wonderful so caring and considerate, gentle and persuasive resulting in happy residents who are content, and well presented .
Fabulous managers and office staff
Laundry, cleaning is always of a very hight standard.
Activities well what can I say superb imagination and such a variety of gentle exercises, painting, gardening and the list is endless. Visiting entertainment.
I am so grateful
Reply from Teresa Lawrence, Home Manager at Moor HouseThankyou for your kind words, we strive to make Moor House a safe and happy home for all our residents, Family's, Friends are always welcome to feel part of the Moor House Family.
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Review from Chloe R (Granddaughter of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care all round from the day we stepped foot onsite to show nanny round! Thank you always! We really appreciate all the staff do to go above and beyond in every details. It makes such a difference!
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Review from Marion B (Sister-in-law of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home very caring and happy place . My sister in law is very happy and the staff all very caring.
Great entainer todays. We joined the resident for lunch which was delicious. The rooms are bright and airy and clean
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Review from A M (Son of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Marvelous place, with lots going on, great food and staff. I really recommend the home in Staines, worth a visit to have a look around if you need someone who needs care, could go on and on if you want but do have a look.
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Review from G B (Friend of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care home, with very polite and friendly staff. I have seen many positive changes in the home recently. I would definitely recommend Moor House Care Home to others. Residents always appear happy.
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Review from D W (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When family roles are reserved, it's devastating. That's what happened to my mother and I last year, a home had to be found. Moor House was recommended to me. The manageress was very helpful about the move as my mum was coming from the county council. The home had a lovely atmosphere, small, cosy, light
and airy with a pretty garden, of course, my mum was furious, but with the help of happy, smiling staff, she soon settled in. The entertainment ladies are brilliant, the effort they put in to keep the residents occupied is amazing e.g visits to the garden centre, small country walks, parlour games and arranging many musical performances, singing all the old songs. Pamparings hair, nails, chiropody, dental care and GP visits for all. Not forgetting the brilliant chef! A truly wonderful team.
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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Moor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.962 for Moor House is calculated as follows: ( (230 Excellents x 5) + (9 Goods x 4) ) ÷ 239 Ratings = 4.962
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moor House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Teresa

Teresa Lawrence

Job Title: Home Manager Joined: 2023

At Moor House, we strive to create a warm and welcoming environment that feels just like home for our residents.


Our goal is to support their independence while making sure they feel comfortable, valued and respected. We listen to their views, address their concerns and cater to their needs with the highest standards of care.


Every member of our team understands our motto: "We are visitors in the residents’ homes, working together to support their needs." This perspective shapes everything we do.


I deeply believe in the importance of family, and I bring that belief to Moor House every day. It’s crucial to me that both residents and staff feel empowered to live and work in a caring, safe environment. With 12 years of experience in the care sector, I’ve gained the knowledge, qualifications, and tools needed to ensure our residents thrive in their later years. At Moor House, friends and family are always welcome, and we aim to make everyone feel part of our community.

Frequently Asked Questions about Moor House

What types of Care is Moor House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Moor House have?

There are 25 Single Rooms.

What are the Facilities & Services at Moor House?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moor House to the centre of Staines-upon-Thames?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moor House to verify any information. View our terms and conditions. Moor House has an Enhanced Service - more info.